Invoice does not add up: FULL SYNTHETIC OIL CHANGE with coupon 39.99 Extra oil up to 6.2 QTt. 11.99 Brake fluid exchange. 159.99 Tax. 8.58 This adds up to $220.55 but I was charged $242.96. Where is the other $22.41? Also, I was supposed to get a full synthetic oil change but the invoice says Duramax Synthetic Blend. Also, they have signs everywhere that says Valvoline oil, but they used Duramax oil. They used to be so honest; what happened with these guys? read more

When people go on Facebook Groups "looking for a good mechanic"? STOP doing that! This shop is better than a "good mechanic" they are OUTSTANDING and went over and beyond! I had an A/C issue that has been going on for a couple years and I kept putting it off and putting it off. Finally decided this is the year. My car is a Camaro so I started at the Chevy dealership...big mistake! The problem I was having is that in order to get to this part that needed to be replaced, they had to remove the windshield. I was terrified that my windshield would get broken and it was a fairly new windshield that I just had tinted! Chevy was going to charge me over $4,700 and keep my car for over a week! So plan B...started at Google....Kerry's popped up and I trusted my gut! Called, made the appointment for the next day. I got in and my service advisor was extremely helpful and kind. He actually cared about my feelings about my windshield and that alone made me feel better. So after explaining to me exactly what was wrong and explaining to me what needed to happen, it made sense. Still worried about the cost and time without my car because I have my son that I need to take to school and back, I was once again blown away by my advisors' next response...the cost was nowhere near Chevy and my car would only be with them for 4 days! I got my car back with the coldest A/C west of the Mississippi! No seriously, my A/C works great!!!!!! A few days after, I picked up my car, the manager James called to follow up and make sure my car was up to my standards and asked if I had any questions. It's nice to see great service in the world of GO-GO and no care for others. Bottom line Kerry's cares!!!! See you in a few months for my breaks and rotors! read more

Kerry's Car Care - Auto Repair Near Me - Phoenix, Arizona

Horrible service at Kerry's Car Care. Took my Kia Telluride in for an oil change, then came back to pick up my vehicle and saw that someone had driven the vehicle over 40 miles. Filed a complaint with the manager, as I have records from my tracker in the car showing exactly where they took my car. Looks like they took it to a cylinder head shop (there is now a huge stain in my trunk from the oil on the cylinder heads), a dealership and back to the shop. Left my car empty on gas, horrible customer service, and one of the guys even denied that the car left by saying "I was here all day staring at the car". To top it all off, I got in my car to drive home and the "Oil Service" light came on, so now I need to take it to a different shop to see if they even did the oil change in the first place. Waiting on a call from corporate to see how they handle the situation. Do not recommend Kerry's Car Care at all. 0 Stars read more

Kerry's Car Care - Oil Stains from their joyride - Auto Repair Near Me - Phoenix, Arizona

Review for Lake Pleasant and 83rd Ave location since not on Yelp They are the worst. I waited until we got my son's car back today after being in their shop for 3 weeks. They had to repair their shoddy work on installing a fuel transfer unit. While doing it a 3rd time(and each time took a week to install), the mechanic pierced the gas tank and they had to order one. They get parts from some used parts house and get crap products and then install with Neolithic incompetence! The car went in with full tank and came out with less than a qtr. Fuel gauge still doesn't work right and they probably have not installed it correctly again but will never bring back to them even with their 5 year warranty. Jason the service writer is downright offensive and rude. Could not and would not answer questions about where and when the tank was coming from then hung up on us when pressed to tell us. I will never take any car back to them (and we just had our GMC Denali serviced and were good customers). TJ the service writer just left and was the only good reason to work with them (he couldn't work for such a crappy company). I hope others will speak up against Kerry's and cause them to lose business unless they change their service and customer care. read more

I came here for a wheel alignment on my Chevy truck, the service writer was nice and polite and very helpful. The service performed on my truck was fast. What I didn't really like was that when I had asked how bad was my alignment on my truck the service writer didn't know as he gave me the receipt with no print out of the wheel alignment sheet notifying me if my truck had too much toe,camber etc. I know it's not a big deal but mechanic should communicate with service writer. read more

When the 83rd Ave and Lake Pleasant Rd shop opened a nice gentleman named Jonathan was awesome and gained my trust. I have recently read some negative reviews but thought, "no, not them", even though the last time I was here felt different. No phone calls was the first clue. This time total failure on their part. No apology, no call that my truck, unserviced, was ready for pick up. Explanation...we know it's your starter but can't duplicate the problem so we can't fix it under warranty until it actually fails! These people are worse than bad. read more

There are some pros to the cons but not a fan overall from my experience. Went in for diagnostic work and added some service work to the agenda since I was there. Knowing I would pay more for the service work than a normal "oil change" place but was ok with that seeing that I was looking for a place that I could take all of my cars to for regular mechanic needs, not just maintenance. Those mechanic needs were disregarded as I was told they couldn't diagnose one, they had to wait for it to actually break instead of chasing the symptoms before they could do anything. The other, they weren't willing to diagnose and just deflected to an unsubstantiated reason of it had an aftermarket part. Pros, the guys were real nice/friendly, waiting room is clean and they are very hospitable with shuttle service and comfortable waiting room. Although I would like to give them a better rating for the service, that was a little sloppy. My skid plate was re-installed incorrectly despite being warned beforehand since it has happened in the past and an item I had plugged into my OBD-II reader was removed for their scan tool was left unplugged. read more

First time here and will be back. Straight forward service and prices are quite reasonable. Had coupon for oil change and same day appointment online at 8am today. Checked tires, fluids, etc. No pressure, gave write up, with estimate per job and hours required. Thanks fir a cozy waiting room too. read more

long term customer and will continue to take my vehicles here. Great service and fair prices. Definitely Would recommend.

John was of service to me at the desk. First experience at this location. Very professional. A clean and tidy experience. I would certainly return for services and they even have a community give back with a bloodmobile on the 8th that I signed up for because I saw it in their lobby. Nice work read more

On 1/18/22 I took my Tacoma in for an oil change and tire rotation. After returning home I opened the hood to clean the reusable air filter. I found the oil dipstick half way out and a styrofoam cup a third of the way filled with oil under the oil filter drain catch. I emailed this location to advise and they needed to do better. The advisor was very apologetic and provided 2 oil changes for the mistakes. I had no intention of writing a poor review because mistakes happen. However, after today, 7/22/22, I feel obligated to share. I took my Tacoma in for another oil change and tire rotation. When I picked it up they said I was in need of the following: power steering flush; air intake and induction service; transmission fluid service; spark plugs; differential service; and transfer case service. Please be aware I flushed my own power steering fluid and if inspected would have shown to be bright red. Less than 10k miles ago I cleaned my air filter, MAF air sensor, and throttle body - shining like a mirror if it would have been inspected. On 8/20/21, or 10k miles ago, this Kerry's Location replaced my spark plugs, flushed my differential oil, and flushed my trans fluid. They literally told me this 50k-60k mile service was needed until I told them when it was done by them. But the most appalling is my truck is 2-wheel drive. It literally does not have a transfer case, therefore, impossible for them to service and charge accordingly. I caution anyone to reconsider any extra service being recommended as I very much believe it is dishonest or at minimum, automatic and upselling. read more

Kerry's Car Care - Duplicate and impossible recommendations. - Auto Repair Near Me - Phoenix, Arizona

Went in for an oil change and tire rotation that I scheduled 4 days in advance. Been a 5 pack customer a few times over the years. I waited as the first customer at 7am (scheduled time) and 90 min later they told me they didn't have my very common oil filter and would have to get it from another store. 30 more minutes and they were finally done. I was told that they got a case of filters so this wouldn't happen to the next guy. Lucky me!!! Oh yeah, my tires looked good so no rotation. Hmmm I thought the 5 pack oil change/tire rotation came as a package. I was over the limit for my time so I left. Sadly I still have 4 more in my package so I will use them up. 2 stars because I've been a customer (along with all my kids) with many vehicles over the years but this is causing me to rethink. read more

I have been taking my cars here for years and these guys have always taken care of me. They may not always have the best prices but they do seem to be pretty honest about everything. The one time they did mess up with not properly bolting a hose back properly they owned it and compensated me. The last time I was here to have them look over a car I was going to purchase which is normally an $88 fee they just waved it and gave me the report. read more

I have visited here a couple times, always take care of my car in a timely manner, and reasonable pricing!! nice staff.

Norterra location is amazing!! Went in for an oil change and these guys are never pushy in anything extra to fix your car but rather honest and considerate!! i used Kerry's a long time ago and was so happy or the service provided and glad it has stayed A fast, easy, honest company! read more

Great service, professional people, fair prices. Matthew Mercer was great to work with at the 25175 N 67th Ave, Phoenix location

What a beautiful establishment with lots of smiles as soon as you walk in! Amazing, Customer Service!

Thank you Andy, Jake, & Anthony for all your help with my car. It broke down and my warranty company was so difficult to work with but The shop took care of it, communicated with the warranty company directly and handled it for me. Very grateful. Thank you!! read more

I was in the waiting room for about 5 minutes and a "service writer" at the front counter began cussing out another employee. It was very unprofessional and uncomfortable for all the customers. He was yelling and using the "F" word. Customers were behind closed doors and we could still clearly hear the entire confrontation. Not to mention that the room has glass doors and we could see the whole thing. read more

They wanted to charge me over $4,000 for an AC kit. I told them I didn't want it done. I went to pick up my car and the battery was dead. They said my "alternator was going or I needed a new battery or that they left it on while doing the diagnostic". They jumped it but gave no apology. read more

BEWARE!!! Horrible service and Andy is the most rude and unprofessional Manager ever!!! I brought my 2008 Tahoe in to fix after a check engine light turned on. it cost me $400 to run the diagnostic test and was told it was a fuel pump and couple other minor codes. $2700 later the check engine light never turned off and the problem wasn't resolved. They couldn't figure out the issue and instead made a guess that I might have a "bad engine". I knew that wasn't the issue so I had to take my car elsewhere to get it actually fixed by a REAL mechanic. Never once did they try to help fix the issue only stating if we wanted to fix the (unknown) engine problem would possibly run another $1500 or more. The owner is a complete money hungry slime ball with incompetent employees. Save yourself the time & money and go elsewhere. read more

I was in need of an oil change on 1/5/23 and I stopped into the 43rd Ave and Olive location in Phoenix. When l walked in, I was greeted by Brady Gibson. Brady and his team were able to get me in and quickly. Brady was professional and detailed oriented. He explained what was going to be done and walked me thru step by step with the progress. Brady Gibson provided great customer service with an exceptional value. I highly suggest working Brady Gibson amd the team of Kerri's for all your vehicle needs! read more

If I could give 0 stars - the "man" they have attending the counter White Balding short - I had an appt at 9:30 this morning and he told me the guy who was supposed to help me is not here until after noon and I asked "alright well what do you suggest I do" and he said "I don't know come back later" - what in the world is that? read more

I was on a cross-country trip and was having issues with both my AC and alignment. This was the closest shop to where I was staying in Arizona so I stopped-in to have things checked-out. I drive a 96 Jaguar XJS and was a little concerned about not taking the car to a Jaguar dealer (which is where I usually go) but didn't want to get stuck on the road with a bigger issue. I found myself very pleasantly surprised by the guys at Kerry's Car Care. They fixed the AC issue with a quick system recharge and now it's working perfectly. And, it turned out my alignment was fine, there was just a small issue with the steering wheel, which they fixed for free. Special thanks to Jose for coordinating the service and giving my car the extra attention. Next time I'm in the area, Kerry's will be my go-to for service. Highly Recommended! read more

My wife was treated like she was a dumb girl. They told her things that needed to be replaced that did not need to be. They were trying to get extra money from her. When we took the car to another place they told us that what they said needed to be replaced was wrong. We also have a friend whom this has happened to as well. This is not the same place that she grew up taking her car too. They have changed. They also have way overpriced labor fees and parts based off of what else I have researched. read more

Just came in for a quote to have my transmission filter changed on my Ford F-150 Truck. I brought my own new Motorcraft Filter. They would not give me an over the counter price. Took my truck put it in the shop. 30 minutes later came back to me with a price of $380 plus fluid. The transmission shop down the street did the work for $75 and he gave me the fluid. I notice this shop is not very busy. I feel there is a rate or fee based on if you have grey hair or not. I am sure the mechanics are fine. I strongly suggest you check around. I felt insulted by the quote. I hope they are not taking advantage of older residence in the area. They have no displayed pricing, no displayed rate or fee chart. Be very careful. This is a multiple location company. Not a friendly neighborhood service company. read more

Kerry's Car Care - Over priced service work Kerry's Car Care - Auto Repair Near Me - Phoenix, Arizona

The front desk is very nice in my experience but overall the service quality back of the house is very poor. I have only had oil changes and tire balancing here because there price for other services can be much higher than other shops. I have had issues with them not balancing all four tires when I had that done as well as small sloppy mistakes like not resetting my oil change Warning monitor. They do try to upsell you and show you pictures of issues but overall they are not super pushy. read more

Expensive place to get vehicle fixed, overall. Kind of rude folks especially when you challenge them. They got snippy when I asked why $80 labor charge for a 5 minutes work on replacing cabin air filter. Done with them. read more

Oil change and tire rotation is all they do well. They suggest services based on mileage of your vehicle not that they look at it. They suggested a complete brake job on my vehicle and i had newer brakes on my vehicle. After one oil change my front skid plate came loose on the freeway and drug on the ground for a mile or so. i called them and they had me bring the vehicle back in. They put the skid plate back on and when i got it home i double checked the install and found four bolts still missing. Guessing they figured it was good enough. Went to the dealer and spent 15$ on new bolts. guess ill be doing my own oil changes from now on. read more

Waited 2 hours for oil change. I had an appointment at 12. After 2 hours they said it could be 2 more hours. Andy at 67thave and happy valley said it wasn't a jiffy lube. He was rude and disrespectful to me. Andy got my paperwork and keys and told me to leave because I had a coupon for a free oil change. He told me to leave I was on camera. My husband bought the coupons for oil changes so they weren't free. Andy has no customer service respect. read more

I had the WORST experience there. They will price gauge you, tell you different prices, and have horrible communication. Jon specifically was extremely hypocritical and unprofessional. Save your time and go elsewhere. read more

I want to recognize Andy and his team at this location. Andy is honest and a straight up guy. He has helped me three times now. I will continue to make this my location of choice. read more

I went to Kerry's since I continually was receiving mailers. I wanted to see the service / prices. I received a quote to remove and replace 1 stud in the front passenger tire. It was $550 since they were convinced I had to have the hub removed on a 2015 Subaru Impreza. The most I have paid is $129 to have a stud removed and replaced on my car. They said well they gave you the deal of the century! I just said please give me my keys and NEVER will return. The guy that assisted me said they will not give quotes by phone and if his guys do, they will be fired. The lady sitting next to me in the waiting area stated that she came in after getting a quote over the phone and they were way more expensive once she got there. I would not trust their prices what so ever!!!! read more

my car was making strange noises, i brought it in they just replaced the battery. i told them it didn't fix the noise and they sent me home. i came back when my car started clunking and flashing and they said it wasn't doing it, i go to retrieve my car and it's absolutely doing it so i show the guy and they say they'll keep it one more day and fix it. THEY DID NOT TOUCH IT. so they kept my car for a third day in a row and finally sent it back saying they "couldn't find anything wrong" my car is still acting up. they were not helpful, kept my car for much longer than they should have, and tried to pretend they were looking at my car when they weren't. do not come here read more

Waited two hours for them to finally tell me what was wrong with my ac when I had an appointment. When the first guy explained to me what was wrong he went and accused myself of doing this to my own car.. I know I am a female, but man don't treat me like I have no knowledge in cars when I do. I would much rather take my business elsewhere then get accused of putting gasoline in my ac system(?) read more

I did take my vehicle in on an early morning and they were able to change the oil by end of the day, and I appreciate that. My only issue is, I paid $100 more than what the other shop was and then the service itself seemed very basic with little attention to detail. I asked about it being an oil change and inspection? I was told that yes they will do the inspection and the fact they offer even other types of inspections. When returning later that afternoon to pick up my vehicle, I was provided with no information or report out of anything that was inspected and the invoice said "Oil Change". Again, nice people and they changed the oil on a same day request, which is great and I 100% needed. However, I felt I overcharged and then labor mentioned on the invoice was blown out of proportion. My vehicle has a GPS unit and between the time it was pulled up to work on and by the time I was called and informed that it was complete was much less of a time then what I was charged for. read more

Worst experience. Everything that could go wrong did. Took my car in because the AC was not blowing cool. This car is barely used and had a brand new AC installed 3 years ago and about 3k miles ago. I was disappointed to find out that the whole system needed to be replaced, but that is not their fault of course. So $1200 later they let me know my car was ready. I arrive and they pull the car around. It was blowing the exact same way as when I brought it in. Not cold in the slightest. They apologized and took it back to see what was wrong and offered me a ride home. Came back to pick it up the next time it was ready and when they brought it up the car was shaking and making a loud screeching noise (belt was loose). So they took it back and gave me another ride. I was surprised that for the second time they did not check that it was actually ready before having me come in. Turns out the AC bracket was cracked and they offered to weld it back to fix this issue for me, free of charge which was appreciated. So its ready again only to find out the reason it wasn't blowing cold was because a small valve was pinched in this small silver cap. I asked the service manager if this could be the actual problem and that the whole system didn't need to be replaced. He wasn't as friendly as the first service manager I spoke with and just nonchalantly said 'probably not'. I was so upset at this point I didn't want to have further conversations with him of course. So a month or so go by and I haven't really wanted to drive my car (it is an extra vehicle) and then finally on Monday I take it out for a drive. I end up having to pull over because I notice something isn't right. I pop the hood to find the belt completely popped off. Not torn or ripped but just came off. Even with the warranty they offer I did not want to take my car back for the 4th time for the same area issue. I towed my car to another shop who found right away that the bracket for the AC was completely the wrong one and would never be able to hold the belt in place correctly. So $1200 for a new AC unit, a bill for the tow and a bill for the correct bracket - my car is up and running correctly. Now Kerry's did not charge me for the bracket, the problem is more that they didn't notice. The quality control seems to be lacking here. After 4 different times, my car was never done correctly. The lack of empathy form the second service manager I dealt with was horrible. I just caution you in trusting your car with this location until they find ways to ensure at the very least, that a car is running better than when it was before you drove it in there. Was contacted by the Region Manager (son in law of the owner, I believe) after seeing my review. He listened to everything and was apologetic and said he would look into everything and give me a call back in 24-48 hours. Never heard back. read more

If you want to spend more then needed and want to get ripped off, then this is the pace to go. Quoted me over $1800 for new rotors and said needed brakes too. Decided to get another opinion. Fixed out the door for $555 for new rotors and only needed front brakes and also received a premium oil change. Everyone is greedy and if you don't know what you're getting yourself into, get multiple quotes. This was by far the highest quote of 4 places. I will never trust these people now. read more

Took my truck in for an alignment. And got it back with the steering wheel turned slightly right while going straight so i decided to take it to a real alignment shop and cut my loss with Kerry's. I talked with Andy for a 30 minutes about a few random things. Nice guy. He recommended that i buy used tires for my jeep and he could mount them for me. I went to the shop a few weeks later that he recommended and bought the tires and then called to make an appointment to get them mounted and the guy who answered said they don't mount used tires... he double checked with management and they confirmed. Now I have to go down south to a Llantera to get them mounted. Kerry's failed me twice. Will no longer use their services. read more

Went in for an oil change at 10:00am and was told it would be an hour wait. The associate asked me if I was going to wait or leave and come back, I told him I would be back and he said they would call me when it was ready. By 2:30pm, I had still not received a call. I called to see if my vehicle was ready. While on hold, I was hung up on twice. When I finally spoke with someone, they said they were just getting started on it. I asked why I did not receive a call stating the wait would be longer than expected and the associate cut me off to tell me how busy they were. They showed no empathy and were extremely rude. We will not be back even though we have a free oil change that we prepaid for. read more