I took my Civic here recently because my brakes were making noise. I went in and asked for the inspection. The gentleman assisting told me that my rear pads are 0mm and fronts are 2mm which could seem possible however just the backs were making noise. He proceeded to tell me I needed to have my rotors resurfaced and pads replaced which would cost up to $800 including labor. I called a friend who works for another auto repair shop and asked to have a 2nd opinion and I am happy I did. My front brakes are at 6mm not 2 like I was told. The back pads were more worn and needed replacing but all rotors were perfectly fine. I've had this happen in the past but am actually appalled a business would flat out lie to you like this. I will definitely spread the word about this business and share the service experience. Disappointed is an understatement. read more

Kerry's Car Care on 67th ave and happy valley are scammers and unethical. Took advantage of my mom an older foreign lady who doesn't know anything about cars and charged her $500 for 1 rotor and brake pads... you guys have no morals or ethics. And you call yourself a community shop... pffft read more

Took my car in for an oil change and their waiting room had netflix, a keurig, water, and comfortable seats. All i needed to do was relax and wait for them to finish working on my car! Great customer service as well read more

Kerry's Car Care - Waiting area - Auto Repair Near Me - Phoenix, Arizona

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********** UPDATE ********* Sadly, I'm sorry to say that my last visit to Kerry's Car care was very disappointing. I Purchased a battery with a five year warranty about two years ago- cost $133 Plus $61 labor for removal and installation for a total of $194. I could've gone one block down the street to AutoZone and purchased a battery for approximately the same price with free installation, but I decided to give Kerry's my business. Last week I went out to a dead battery and took it back to Kerry's. I spoke with Jason who informed me that they've been having problems with this brand of battery "Edge" and that they would replace it for no charge with another battery "Excide". However, when picking up the car I was charged another installation fee of $35, for a total of approximately $96 installation fees. I did call Jason back to let him know of my dissatisfaction and he informed me that he needed to pay his technicians. Bottom line, for all your battery issues it's best to stick with AutoZone or O'Reillys. Now, I'm beginning to second-guess the diagnosis of my past and future repairs. With all the Auto repair shops in the area it might be a good idea for Kerry's to rethink their customer care issues. read more

I have been here a few times for various reasons and different cars and issues. And every time they are the most amazing people and very efficient and helpful. Mike is awesome and I appreciate them being honest and helping me out. It's hard to find a mechanic and being a single mom you're a little more out of the loop and questioning if you will be taken advantage of because you have no clue--- but they have always explained and fixed all the issues, and don't charge me crazy amounts either! Thank you sooo much! It's appreciated. read more

Let's start with the first time I brought my car to Kerry's, I only asked them to do an oil change and as I'm waiting for HOURS for them to finish they come back and tell me a list of problems with my car. Another couple hours pass and they come back to tell me that one of their mechanics BROKE THE INSIDE OF MY CAR DOOR HANDLE. (They replaced since their mistake) Took them a week to get back to me on the part which *I* had to be the one to call in for it. And then when they "replaced" it they rushed the job and didn't do it correctly which resulted in me taking it back. Now this time they tell me the first time the job was done it wasn't done correctly and they had to order another part. The MANAGER himself said he would order the part and get back to me in a week... i never heard back. They are a JOKE!!!!! Don't waste your time. read more

Jacob acknowledged that our $4,000 engine rebuild and clutch replacement never happened. We drove 11 hours to return our daughters truck so he could "make it right". He changed the clutch and BS'ed us on the rebuild. An 11 hour drive home knowing we got screwed again. Are you people just not capable of doing what is right? read more

Let me start by confessing that I know as much about car repair as my wife does about football, basically nothing! I have no desire to learn either, hence I rely on the service techs/associates at the repair shop to diagnose and resolve any issues and perform any scheduled maintenance. I am sure there are others out there like myself with limited automotive repair knowledge and find it difficult to trust the typical repair shop. Ever leave a repair facility and wonder did I just get ripped off, are they back there laughing at me? Kerry's is the first repair facility that I have ever felt like I am getting an honest assessment of any issue, and am only paying for what is truly needed at the time. Kerry's staff is very good at informing you of issues that need to be addressed, while not pressuring you into completing the service today! My experience has always been that when I am checking out they review any recommended service items, they will explain why the service is needed, can quote a price, and also let you know the urgency. I have 4 vehicles that are all regularly serviced by Kerry's, and they have consistently completed the work within the promised time for the agreed price. Furthermore they do quality work, and stand behind it. So if you are looking for an honest, trustworthy repair facility I highly recommend checking out Kerry's. read more

Unfortunately I can't recommend this place. We have tried a couple of times because it is so close to home but after our last experience there we are done. I sent my college student there for an oil change. That was over $90 and ever also said he had over $700 in repairs. We called two others places to get a quote for the repairs they listed and they are both under $300. I completely get making money but this is ridiculous. Needless to say my child has learned a lesson to not just accept one quote. I really hope they stop ripping off people. read more

Very rude service. No respect for my time, did not honor appointment. Will mot use again would not recommend to others.

DO NOT TRUST THIS SHOP. I took my car in to have my brakes inspected as I noticed they were starting to squeak after having recently replaced the brake pads (at another shop) and received a coupon in the mail for a free brake inspection from them. After having dropped my car off, I called in THREE hours later to ask if my car was ready as they had pulled my car into the garage to look at it as I left. The women on the phone said it was "not ready yet as they had to take the car back down and drive it around and are now re-lifting it to inspect again". I thought that was an odd response- and assumed the only thing that could mean is there was nothing wrong with my car the first time they looked at it but nonetheless, I stopped in to grab my house key as I had left them in the car. When I arrived to pick up my key, the women at the counter stated she "Wasnt sure exactly what was wrong with the vehicle but believed it was something to do with my front driver side wheel" She then asked me if I would just like them to do the work or get an estimate. I told her an estimate. As I left, a man in the garage called me over to look at the wheel. He stated that my back brakes pads were in excellent condition and my front two brake pads were moderate and could be replaced if I wanted them too. He also believed the squeaking sound was coming from a tiny divot in my rotor (front driver side wheel) from a piece of gravel probably getting stuck in it at one point but was not effecting the brakes themselves. He said what they could do is shave down the rotar so it was smooth again. I told him I would let him know once I got an estimate and left. The women at the front desk texts me TWO hours later (I took my car in at 9 am and it was now 2 pm) to tell me the estimate is $650 for parts. She never told me what this included but just a price. I responded an hour later telling her I would pick it up at 5 pm if that was okay and that I was going to have my car looked at/quoted from one other place first. She texts me ONE MINUTE LATER. ONE MINUTE. Telling me the work is almost finished. I responded, telling her that I hope she means the work of putting my wheels back on and not the brake work as I never approved of the charge. No response. I call her and she says she was under the assumption I wanted the work done from when I stopped in to grab my keys. I told her I specifically stated I wanted an estimate. I also questioned her logic- why would I need an estimate from you if I told you to just go ahead and do it? That would not make sense. She hangs up on me. I call back. She says I will need to pay for labor costs then. I tell her that I came in for a free brake inspection, and was never told an estimate. She hangs up. I call back and tell her I will be picking up my vehicle. She hangs up for a third time. ( I wish I was joking, but I am not). She then refuses to take my call seeing the caller ID. I use my WORK phone (thank god I had a different number) and a gentleman picks up on another line. I tell him the situation and he says "There was a miscommunication between the women and I" and briefly apologized. I stated my case and that there was zero miscommunication on my end. I drove there to get my vehicle and the man and women said nothing when they handed over the keys. No apology. Not a single word. I am a 25 year old female doctoral student who they thought they could take advantage of. My takeaway from this, is they probably realized my brake pads and rotors were in good condition (aside from the tiny divot). Didn't know why it was squeaking a little. Made of up a $650 charge and thought they could get away with it. DO NOT GO HERE. I promise you, it is the most unprofessional and untrustworthy car shop I have ever been too. read more

The Mariposa location is terrible. My son took his car there to get a fuel tank leak fixed. They charged us $2700. 30 minutes after picking it up, he goes to put gas in it and the gas starts pouring out of the vehicle all over the ground. We had it towed back to them. The manager was rude to my son and didn't think they could fix it today. He absolutely had to have it today. She got it fixed but was cold and rude to him when he picked it up. Do not use this location. read more

Amazing service! Top quality work. Always makes thinks right for the customer. Great prices too. TJ was a pleasure to work with.

Super quick + convenient oil change!! Needed it done a while ago and prob waited longer than I should have. Much appreciated!

Have been so happy with the service. I had my battery die and could not pull another car in the garage to jump start it. So TJ has Tyler come out to the house to not only jump it started but replace it with a brand new one. Tyler took it upon himself to go back to the shop and bring and and installed the new one. Wow. This makes a customer for life. Thanks again Kerry's ! 5 star all the way! read more

Great Service. Always attentive to concerns and providing reasonable advice. Do not attempt upsale like dealers do. read more

Lee and the Kerry's Car Car Team took really good care of me when my car was in the shop on 9/27 - great customer service! I took my car in to get it checked since it was coming up on 30K miles. The team inspected my car with a fine tooth comb and luckily no work needed to be done! read more

If you've been looking for a good mechanic your search is over. Karry's car care is a great place to take any car. If your looking for professional polite and prompt service. They have a beautiful waiting room with a comfortable chairs and a big screen . Their prices are fair and very competitive within the market, being a mechanic myself I can recognize a clean efficient professionally run shop, and these guys have it. I take all three of my vehicles to Karry's car Care I had the pleasure of meeting the owner while my car was being repaired and he was a fantastic guy very caring very concerned about my happiness , with my experience at his business, and very much a gentleman. I'll be taking all my vehicles to Karry's car Care for this foreseeable future and I urge you to give them a try. Thank you, Jeffrey W. Hurst read more

We have been to these guys multiple times over the last couple months. They've been so wonderful each time. It's hard to completely feel trust when you have been lied to over repairs & people taking complete advantage of your lack of knowledge in this area- on top of needing your car fixed. These guys take you to your car, show you what is wrong. We've had other quotes on previous work & these guys not only beat the price each time & told me that things I was told by previous mechanics were wrong were actually fine. I can't say enough nice things about them. I'm glad we've found someone we feel we can trust. They've definitely earned our business for the long haul! read more

INCOMPETENT ADVISORS, Including The OWNER, Kerry with no Analyzer Machines To Properly Diagnose Vehicle Issues. Lesson learned the costly way! Check on aesthetics of the shop along with descent staff, but DO NOT be Swayed as one reviewer commented by their lack of knowledge. I took my car in January and T.J. gave me a laundry list of items that needed to be done with the brakes being the most critical in terms of safety. I received an oil change, brake fluid, spark plugs, and front brake pads, $580. Soon after my steering wheel shook/vibrated as I decelerated to brake from a higher speed. I took my car in several times and it was determined that the rotors were the issue. I replaced the rotors, $300 but soon after the shaking continued. I went on test drives with the mechanic. They re-checked the brakes and balanced the tires again. It was then determined that the rotors were defected. Jose replaced and warrantied them but the shaking continued. I took my car in again and went for another test drive with the mechanic. February, It was then diagnosed that both the right/left arms needed replacement which was most likely the cause of the shaking. Total cost $800. I was reluctant to pay for this job with no results after taking it in several times before but wanted a solution and approved the job. The shaking continued and was advised that the one of the arms was defected. I took my car in again for repairs. At some point it was also advised that one of the hub bearings was missing and was replaced. The shaking continued and continued to drive it this way before realizing it most likely wasn't safe and had to be fixed. I took my car in to Discount Tire on 4/23 and after explaining the entire situation they diagnosed that it was due to missing hub rings. This was the cause for the vibration/shaking in the steering wheel. There is no more shaking and vibration in the steering wheel. Total cost $5 vs. $1,100. I called Kerry's and spoke with Jose, explained the situation and while his comments, were "you needed the rotors and arms." I told him I need a new engine too for my 2005 toyota but is it necessary in order for my car to run, NO!! I requested these repairs due to the shaking that was misdiagnosed. Basically I advised, they were guessing, with fingers crossed that with each repair it would take care of the shaking. He said he understood and would pass it on to Bobby. Bobby never called and had to call in several times with various excuses. Bobby finally advised if it was up to him a refund would be granted but it wasn't up to him. I then received a call from Kerry, Owner and he said there would be NO REFUND. Greedy and unethical as he wouldn't come 1/2 ways on reimbursement. Kerry's tone was harassing and condescending as he questioned what a hub ring was? I advised that he google it. Our conversation was more of a vent session with his end remarks to tell me to lawyer up. Lesson - stick with dealerships that have analyzers. Taking your vehicle in for something that would be basic can quickly turn into a costly repair. They're the experts and should've caught this. It would've saved me a $1K. read more

I cannot day enough great things about TJ at Kerry's! We have a business location in Phoenix and one of the vehicles in our fleet needed major love. I called from San Diego and entrusted TJ to ensure we got the myriad of things fixed, found and coordinated with a windshield repair man. Not only did he try to find us a side mirror and recommend the windshield guy, he coordinated the repairs at the shop and all other outside vendors. He was amazing and we will always take all of our vehicles there now. Thanks to the shop and especially TJ for going above and beyond, that is rare to have someone so helpful and great. They better be careful, we might try to recruit him! read more

Took my car in last Saturday to have my alignment adjusted got my car and pulled completely to the other side. Called and they said bring it in. Brought it in in the morning called at 12 to ask how long they would be and they said 45 minutes. Got my nails done which accidentally took 2 hours, so I walked over and they said they test drove it and it wasn't pulling but my steering wheel needed to be adjusted that was the issue. I said okay fix it how long. Another 20-30 minutes. An hour later and they test drove it and it was pulling again to one whole side and didn't fix anything in my car like I said in the beginning. Overall terrible customer service, didn't fix my car, and wasted my whole day. read more

Been going to Kerry's and they have always helped us out. So I figured I'd bring my boyfriend in their with me so they could take a look at the AC. Keep in mind it was working before we got their. Then after 3 hours of waiting they told us they had broken a completely different part of the AC and that the AC wouldn't even be able to work now. We called in the morning and they then told us they would fix it and when we came in were super rude and basically told us that there was nothing they could do. Business's should try to help their customers and see if their is anything they can do to fix issues so we can leave not hating the place. At almost every place I've ever worked at we always tried to make sure every customer left feeling satisfied and equal. In this situation no one had helped us or even tried to resolve anything. If you are thinking of going here, don't. read more

I will start by saying that these guys have excellent customer service. They're always very kind and I've trusted them for many years. That being said they are a business and somewhat "trick" you into trusting them. I have another honest mechanic who's always strait up with me for reference. I took my truck to Kerry's to get an alignment and I was told I need to replace my entire rack and pinion for $1,100. After then taking it to my mechanic, I was able to see first hand that it in fact was replaced not long ago and was in perfect condition with nothing wrong with it. These guys basically tried to get me to spend 1,100 on something that was perfectly fine just to make some extra money. I've herd of this happening to friends of mine as well this the same company. Will not being going back to them again. read more

I've been going to this new location for Kerry's since they opened about a year ago. They have always been very professional and their pricing has been very good. The location is really convenient for me because it is near the house and there are plenty of places nearby to complete shopping or do lunch while waiting for my vehicle. In addition, the place is very clean and I always run into the same staff members which to me says something about the management knowing a thing or two about running a business. Thank you again! read more

I took my vehicle here because after jumping it the vehicle then down while driving. They told me that I needed to replace the alternator and put a new battery in it quoting me an overall price that was almost $900. I ended up deciding to have it towed to another shop where they showed me that the alternator was actually fine and that it simply needed a new battery. The other place had me up and rubbing under $200 (including tow) the day if and I have zero issues with my vehicle. Unfortunately I still ended up having to pay Kerry's $125.95 for their inaccurate diagnosis. The guys I talked to were friendly and seemed like decent and helpful guys but obviously I would not recommend trusting this place with your vehicle. read more

I love Kerry's car care!! Their staff is so friendly and funny!! They have a shuttle if you can't get home or can't stay there while they work on your car. If they don't have a shuttle, they will call an Uber for you for free!! I actually look forward to going in to get my oil changed because the staff is so awesome. And they have great prices. I don't have any complaints about them read more

Place is shady and will swindle you out of money. I go in for a brake check as I had concerns about bumping when I drove. They checked and Josh recommended a brake fluid flush for $150 to see if that resolves the problem as the cheap option. 45 minutes later, consensus was that's not the problem as it hadn't resolved and that is was the brakes master cylinder wasn't pumping enough fluid into the brakes and it would cost upwards of $800+. I said I needed a second opinion and after them calling me back repeatedly on the way down there, they hung up on me when I said I need a second opinion but would take a written estimate. Bringing my car into Brake Masters was the option I should of started with. Turns out my brakes are completely fine and if Josh and/or his team actually looked at my car and cared for good service, they would of discovered the broken rivet on the Control Arm causing the whole wheel and suspension sue stem to slide back and forth, causing the bumping feeling I was explaining to them. With that noted, the cost of brakes masters was fair as I went for a third opinion and they showed me the exact same problem as brake masters. Brake masters took me back and under the car and showed me the problem so I could see with my own eyes, identifying the problem quickly and easily and demonstrated the problem to me without trying to scare me into fixing it right then and there. read more

Kerry's Car Care - Brake masters diagnosis and quote - Auto Repair Near Me - Phoenix, Arizona

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$40 for changing a light bulb?! Guy behind counter not my "buddy". Not professional. When I go in for an oil change I do not want them to inspect my car to find every little thing that needs to be done to it. If I want to know I will ask them to look at my card. It seems every time I come out of there I need thousands of dollars worth of work read more

Not sure what to say...they are a combination of incompetence...AND, complete lack of communication. On multiple occasions they have had my car for multiple days. I had a check engine light come on...$2,000 would fix it...completely! Then it did not. Then they charged another $500+ to fix the problem they did not fix. THEN...when this fix did not work they wanted to charge me $300+ for the parts for spark plugs (like this would clear the check engine light), and another $300 for labor for the plugs. Went to Babbit Motor Werx immediately after to figure out the truth and get them to clear my code. $330 all in for the plugs and the labor. In short...DO NOT TRUST KERRY'S AT ANY OF THEIR LOCATIONS...IF THEY ARE LIKE THIS AT AIRPARK THEY ARE LIKE THIS ALL OVER. WHAT A RIP OFF. IF YOU CHOOSE TO IGNORE MY WARNING, GET READY FOR THE CHARGES!!!! read more

Fantastic friendly service with the nicest waiting room. Got my truck right in and took care of the service quickly. Very knowledgeable staff that has the technology to take care of all your vehicles needs. I would highly recommend this place to family and friends. 5 star service guys read more

Dependable, honest , professional and completed repairs in timely matter. I have taken all my vehicles to this location and have always been treated well. From fast complete repairs to offering me a coupon that I was unaware of. I highly recommend. read more

A few months ago I took my Civic to Bell Honda. They did an inspection and said I needed to replace my bushings. Had to do it right away. It would ruin my tires if I didn't. Was going to cost $500. I told them another time. Took my Civic to Kerry's about another problem. They used to take care of my old Pilot, but I moved. Decided to drive out there. Was worth every mile. Had them check the bushings. Not a thing wrong with them. This isn't the first time they've saved me money. I am so grateful. From now on, I don't care how far I have to drive, I'm going to them. read more

The service up front was friendly and nice but when it came to the repair the problem just became exacerbated. I had a slow oil leak that they mentioned they could fix within 2 days. After draining the car to ensure they saw where the leak was coming from, they began the repair. After receiving my car back, 1 month later my oil light came on and I noticed the leaking below my car where I park. When I called in they mentioned the fix would cost north of another $1,000 dollars after spending more than that on the previous fix. If there were two leaks simultaneous I would've been fine paying up to get both fixed but instead Kerry's had to draw out the problem and make this experience extremely difficult. read more

I have never had a good experience here. I took my Jetta to Kerry's for a quick fix on my window. They told me it would take an hour. Well, 5 hours later and I'm late to work. They tried to make up for it with their "free oil change and tire rotation card". Little did I know, that was a joke too. I took it in for the oil change and the oil change itself took 4 hours, for an appointment I scheduled. I had to call them to figure out if my car was done or not and the response "oh I must have fat-fingered your phone number" Seriously? And then, to make the whole experience loads better, my car is leaking oil which it wasn't until we took it to Kerry's. Save yourself time and go to Wilhelms. Better customer service at wilhelms and they get it right every time! read more

Took our truck to the new Location on North Valley Parkway last week for an inspection since we are taking a road trip soon. The battery was bad and had some corrosion which we knew. They wanted almost $600.00 for a new battery cable and battery. We ended up getting the battery cable from Chevy for $64.00 (they wanted $241.00 for this) and my dad put it in for us. Took him 30 minutes. Also got a battery at O'Reilly for $150.00. So the $600.00 they wanted cost us $214.00. Great facility and they were super friendly but beware of pricing. Kind of a bummer because we were excited for a nice convenient auto shop but not sure I can trust their pricing. read more

Incredibly happy! Chris took care of my Camaro and I like I've been going there for years! Top notch customer service and great mechanics! I Will Be Back! Clean/spotless shop, prompt service! read more

Kerry's Car Care - Auto Repair Near Me - Phoenix, Arizona

They will do everything in their power to rip you off. My wife went here for an oil change. They said they had a spot for her right now. 2 hours later they told her it was done, but also told her she needed new air filter, brake system needed flushing, and an alignment for $400 extra dollars. I had just replaced the air filter less than two weeks prior. Car only has 30k miles on it. Brakes are fine and alignment is perfect. They tried to take advantage of my wife. They tried the same shit with me and actually put regular oil in my truck when I told them I only run synthetic. Didn't think I'd check? Also asked for tire rotation and they didn't do that. Actually took almost 4 hours for them to put the wrong oil in my truck and not rotate my tires. I wish I could give 0 stars. DON'T GO HERE. read more

Two hours for an oil change no thanks! GM said it'd take an hour tops. Only came to this place because I moved to this side of town but next oil change I won't mind the 20 min drive to my regular place. I'd get there oil changed and back in an hour! read more

What an awesome experience. Made the appointment this morning and they got me in for an oil change this afternoon. Very pleasant staff. I had my little dog with me, so the gentleman walked around his work station to open the door to the waiting lobby as my hands were full. Very clean and comfortable seating with Netflix and more on their TV, coffee and water is available also. When completed the gentleman informed me of what I need to do next time and that I needed to see the dealership for a recall that I didn't even know about. He then walked me out to my car, which they started to cool down for me and opened the door for me again. Very professional and knowledgeable establishment. I will be back! read more