Could not be more grateful for the professionalism, quick response and flexibility that Marcelo gave me. When it's a week notice or less he is always patient and guiding us through solutions. I'll continue to bring my business to the team. Thank you so much! read more

The team over at Midwav Burbank are amazina to work with. We have personally dealt with Marcello for the ast 3 years. All our transactions have been just as planned and promised. We appreciate your flexibility and reliability, Thank you! read more

Rented from Midway in mid July.... Marcello was awesome. Professional. Friendly. He helped me with getting the right car for my trip... he also considered my elderly parent getting in and out. Definitely renting from Midway again. read more

I had to have my car serviced at Community Chevrolet in Burbank and needed to rent a car. They suggested that I use Midway Car Rental in North Hollywood and had a driver there at the time who took me to that location. I had never heard of Midway, period. But was pleasantly surprised at how courteous, friendly, helpful and safe I felt with their driver (Bill-a cutie). So glad to have found my new car rental company! read more

Been using Midway for a couple of years now and they have always been very friendly and helpful. The last two times, Marcello was able to get us the exact van we needed, so much appreciated. Will continue to use them when we have out of town plans and need a larger vehicle read more

Marcelo hooked me up. Although they didn't have what I needed he called the various offices and helped accommodate what I needed

Representatives Sally, Manager Aizaz Faheem, Michael and Tony kudos for a welcoming and an outstanding service! They are knowledgeable, experienced and answered all my questions. I was picked up from my dealership -where my car was being serviced- and the ride to their office was smooth, friendly, and all protocals were taken to keep us safe. Was in and out in less than 10 minutes, in a clean rental vehicle. We -the Betanzos Family- give this rental place 5 stars and highly recommend them for your vehicle rental needs! read more

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After several months of wrangling with the Midway Car Rental claims department, today I was contacted by Sandra Perrichon, Director of VIP Sales. Sandra is amazing and restored my faith in customer service and in Midway Car Rental. She had great empathy for the situation described in my review, listened intently and was very kind. We came to a mutual understanding of the incident in question, and I suggested that while their rental process and approach to the car damage was not the best, I also suggested that because of some of the ambiguities surrounding the situation that I would gladly place a claim through my insurance. Sandra insisted that they would take care of any damages, and I wouldn't pay anything. Thank you, Sandra! So, while I was originally fighting the damage claim on principle, I may now fight Midway (very nicely) to actually pay for the damage. I don't know where or when the damage occurred, or if it was even during my rental (because none of it can be proven), but the professionalism and understanding given to me by Sandra Perrichon made all the difference. Because of Sandra I will definitely move Midway Car Rental to the top of my Preferred Car Rental Company list and give them another try. read more

I can't remember the last time I've had such a bad experience at a car rental agency. We usually love Midway as we use the Beverly Hills location every time we travel to LA. However this time we decided to try Burbank and it was a huge mistake. We made a reservation last night, and the reservation went through online and we received an email confirmation that everything was good to go. When we arrived, the manager, Sally informed us they didn't have a car for us due to the fact we made the reservation online after hours and that she transferred us to another location, without asking us first. We were shocked that she felt she could transfer us without even asking if that worked for us beforehand, or bother to call and inform us. We asked why they didn't bother to call us as soon as they opened this morning and she said "it's not my problem." I couldn't believe it. I have never in my life witnessed someone so unwilling to help a customer. She refused to even call another location for us to check their inventory. If a location is unable to accept reservations past a certain time, it shouldn't allow the reservation to even go through. When we asked her name so we could make a complaint, she refused to tell us but luckily there was a business card. The Beverly Hills location is great, but if you need any sort of customer service or help, avoid this location at all cost. read more

I love this place. I just rented a 15 passenger transit van from Sandra and Sally at the Burbank location, and the experience could not have been better. I dropped off at LAX and they helped facilitate how that would take place effortlessly. What I loved most was the friendliness from beginning to end. Thank you, all. read more

Best car rental place ever fast reliable 100% recommend to anyone renting a car here.

Great service! The cars are new and worked perfectly for my needs. I got a cargo van and the check in/check out was a breeze. Definitely renting here again for any large vans or cargo vans.. Thank you sally read more

Our family uses Midway a lot for van rentals and we are always impressed. They have a nice staff that are quick and attentive. Would highly recommend for vans and passenger vans. read more

The Midway car rental shop in Burbank is excellent. Tony and Sally at the front desk are very accommodating. If I ever need a vehicle from this location they will make sure one is available and if one is not available at this branch they will bring one in from another branch. I have nothing but amazing things to say about this location. Keep up the great work guys! read more

Marcello Sands was very helpful and he went up and beyond the call of duty. Loved the cargo van he suggested I use. Very happy with his recommendation. I would definitely tell my friends about renting from Midway car rental read more

I just want to say thank you to Sally. The agent who helped me She was really helpful and the service was really great. I recommend everybody to Midway. read more

Ignacio has been most excellent in providing top notch service and transport at the drop of a dime, don't hesitate to work with this company, I highly recommend! read more

Midway Car Rental Burbank - Car Rental Near Me - Burbank, California

Josue and Marlyn helped me out so much with an easy reservation and pick up. This is my second time using them. Thank you!!

To be transparent, we searched them only after all the main ones in the terminal was sold out! ANNNNNND I am glad we found them. First off the pricing is way better and there is no airport tax added to the rental. I believe the walk is even closer than the garage where all the rental cars are (even though it's off property - it is literally across the street from the airport) all the rental cars are. I would HIGHLY recommend using them and I myself plan to return to them bc their customer service was just great. Offered us water and candy. Kept checking in with us and letting us know they will be with us shortly. The team there was super warm and welcoming. I am a fan and will be back. Team Midway all the way! read more

I had never rented from Midway before; and to be honest, I wasn't too familar with the brand compared to some of the bigger names in the business. However, I'm glad I gave them a shot. Daudi, who arranged everything and made the process simple and painfree, was a real pro. It was obvious he knew what he was doing. The van was great, pickup and dropoff was easy, and I couldn't have asked for more. Thanks to Daudi and Midway. You have a new customer in me! read more

Midway Car Rental Burbank - My rental minivan from Midway - Car Rental Near Me - Burbank, California

Best car rental company so far Sally is a great helper friendly Higley Recommend Also the rate is great for 2022 clean car read more

Egor Went above and beyond for me we will be renting more cars from him. this is our new spot! Very easy comfortable quick and great customer service! Thank you midway car rental read more

Midway Car Rental Burbank - Car Rental Near Me - Burbank, California

We needed a rental ASAP to get to Palm Springs, called around and found Midway. Location was super convenient, right across the street from Burbank airport. Prices were reasonable and customer service was great. Sally helped us and she was super sweet, put us in a car pretty quickly and we were on our way. She mentioned that the car had a smell and would knock off an extra 5%. Now, saying the car had a smell was an understatement, we thought maybe a minor smell. At first there was a subtle fishy type odor and then it progressed to a fishy, dead body, feet and bum hole smell. We had the car for 3 days. Literally couldn't drive it around without gagging, we would have to leave the windows down in 118 degree weather, heads out all 4 windows. We were in town for a bachelorette mind you... I also never received a copy of the rental agreement, that was pretty odd. Hoping that drop off will go well and we don't have any further issues.. Overall, I would say rent at your own risk and definitely say no to the dark gray 2020 Camry. If there wasn't an odor issue, I would have given a higher review. read more

Midway is the best. Ask for Marcello he'll hook you up. Had an insurance claim and got a really great car. Not just a basic model.

Marlene and Courtney provided excellent service and went above and beyond to help me. From getting me coffee to having a nice conversation about Wordle, they were both a pleasure to work with. read more

Josue and Sally were great. I needed a lot of help and they went above and beyond to take care of me. Definitely renting again.

Midway was awesome!!! Especially Tony- he was so helpful to me and kind. I really appreciated him helping me so much. The prices were the lowest and my minivan was perfect! Thank you again Tony for the ride to the airport! I'll definitely use you again! read more

These are crazy times and car rental prices and car prices have sky rocketed but Midway's car rental prices have remained fair and all the staff Sally, Tony and Ignacio were super helpful and courteous. I've had bad experiences in the past with rental companies but Midway is trust worthy and I highly highly recommend renting your car with Midway. read more

Called and got clicked on. Called back and was put on hold. Called and sent to voicemail. They don't take calls. Shady af.

Just walked in to pick up a car that I made a RESERVATION for and the lady at the front desk said "ohhhhh..... let me see" and proceeds to come back and say that they just gave away their last compact size car and only have an SUV available and that it would be $30 extra a day for the rental?!? Is that a joke. What is the point of making a reservation?! Just drove down here to sit in traffic but definitely don't recommend. Very unprofessional read more

I was really pleased with the kind service, ease, and professionalism at Midway Burbank. I had my own vehicle at Community Chevrolet and found out GM was going to pay for a rental. 10 minutes later Tony from Midway came to pick me up with my rental car. When it came time to return the car, the awesome Sally dropped me back off at Community Chevy. Flawless service by Tony and Sally. read more

It's my birthday weekend and my car decided to have issues.. Fortunately GM is going to cover my rental at Midway for the weekend. The best part is that Sally at Midway took such great care of me and put me in a beautiful car. When I left she said "have a wonderful birthday weekend". Thanks to their awesome service I am going to. read more

I was sent over to Midway, while my car was getting serviced at Carmax, and I am so glad I was sent here. Aizaz was absolutely amazing and so humble. He picked me up from my home and drove me over to Midway. We had a great conversation and he was such a cool guy. Once we arrived at Midway, I met Sally who helped me with getting my car rental and everything went extremely smooth. The Manager then came out of his office to check how everything was going and he was also so kind. I was so amazed with the customer service and attentiveness every single one of them had throughout my car rental process. I have rented cars from that place that starts with an E and ends with price and let's just say Midway changed my car rental experience and I will not go to any other car rental place again. Highly recommend Midway Car Rental!! read more

The first time we rented here it was an interesting procedure to find the office. Now it's so easy, walk out of the airport down to the entrance and there it is across the street. Sally is so amazing to work with ; she is amazing to get things arranged and help you get ready for the rental process. Very professional and a warm person. The gentleman are great too. Great rates, clean new cars.Positive experience. read more

Its my 3rd time rent car from midway all the car its new 2023 very nice customer service and Affordable price...I need to say one of the kind service and support. I recommend it to everyone. Thank you MIDWAY ... Especially Mr. Sam. read more

This has been the best service received by a car rental place. Enterprise was my go to, but Midway has definitely changed my preference. I have not had any issues with rentals. The cars have been handed to me clean, fuel was topped off, and the rep that helped me was a great communicator. Her name is Sally and she is just amazing. All my rentals will go through her from now on. I really recommend this place and you should ask for Sally. read more

Sally and Michael were very helpful. Highly recommended, we got the perfect car for our trip. Thank you!

Very good customer service! I believe his name was Tony but he really helped my mom find a good van for our family vacation this year! Thanks so much! read more

I rented a vehicle from Midway's Burbank airport location in late May. I parked the vehicle in a parking garage and when I came back to the vehicle I discovered that the windshield was cracked! I have no idea how it happened but I was devastated as this has never happened to me before and I did not purchase the insurance they offered. When I returned the vehicle at the end of the week I pointed out the damage and filed a claim report. The gentlemen who received the vehicle told me someone from their claims department would be in touch with me. About a week later I got an email from Yuri Martinez. I explained to Yuri that I have car insurance that extends to rental vehicles as well as a credit card that picks up anything the insurance company doesn't. Without getting into unnecessary detail I can't begin to explain how helpful Yuri was. All I had to do was initiate the claim and Yuri did all of the follow up and communication with the credit card and car insurance companies. I would regularly check in with Yuri for updates and he would always respond in a prompt and professional manner. What could have been such an aggravating, time consuming process was really as pleasant as a situation like this could possibly be thanks to Yuri being so diligent in getting this resolved. Yuri's professionalism speaks volumes of this company. I hope Midway recognizes his hard work and dedication to the company. read more

What a great place to rent a car! Totally reasonable prices, much better than the airport rates and right across the street. Super nice, helpful staff. Nice cars. Definitely will rent from them again. read more