I had such a great experience here at Midway with Manny Madrigal . Such a GENTLEMAN. He took extremely good care of me and my situation. He was mindful of how I was visibly upset and reassured me that "all will be okay". The truth is I had dented a car that I had rented here... but the team here was very gracious and truly made me feel ok about the situation. I can't emphasize it enough ; please do yourself a favor , get the added insurance they offer. Again HATS OFF to Manny for making me see that I was drowning in a cup of water. Aside from Manny I also want to give props to Harry, that man is a workhorse! He handled several clients all at once making each of us feel like we were the only one in the building. Cheers to the whole team !!! read more

I took my car in to repair at the Hyundai dealer down the street and needed a car rental. The dealer suggested Hertz but I checked the reviews on Google and Midway had a lot better review so I went there and said and I'm so glad I did. Chris took the reservations and Brian helped me with the car and I can't tell you how happy I am with Brian and Midway. The reviews are absolutely legit and this company surpassed my expectations, especially with their representatives and the way they handled my rental. read more

Nice auto rental spot. It was our first time trying it out. It has a nice open waiting room. Nice agents, free coffee, and comfy chairs. Harry helped us out. Nice guy. Clear information and hospitable. Our ride was as expected and very clean. Thank you! read more

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My morning started out terrible. I was regretting going to the dealership to drop my car off on a Friday. I was dealing with back to back grumpy people, and then my day started to turn around after Jonathan came and picked me up from Midway. We had a really pleasant conversation on the way back to the office and my mood started to turn around in a more positive way. And then I hit the jackpot with Harry! First he greeted me with his amazing personality, and smile. Between Harry and Jonathan's interactions w me and positive personality, I started to have a better day. AND THEN Harry added the icing and sprinkles to make my day magnificent...He upgraded me! He knows the way to my heart. I love me an upgrade. Makes me feel special and fancy.. thank you, Harry and Jonathan. I hope you have a good Halloween and great weekend. I know I will now. read more

Manny and Harry provide absolutely outstanding, professional service. I have been renting vehicles from this location in Van Nuys since last year, and they consistently exceed my expectations. As a member of the US Navy Reserve, I also greatly appreciate that they offer a Military Discount - it's a fantastic bonus to an already great experience. If you need a reliable vehicl and top-tier customer service, I highly recommend coming here and letting these guys take care of you! -Gerald read more

We have used Midway several times and Sam has been very helpful every time. Great customer service from Sam!

Everything, as usual is excellent with the cars and the crew. Exceptional everything. Thank you Midway! 5 Stars... Expect it. Especially Harout B. read more

MIDWAY CAR RENTAL in Van Nuys was very easy to find, had an easy pick up and drop off process. There was no line to get in the building or get service. There is plenty of available parking spots outside the building. The rental rates are very reasonable. We got the car that we reserved online. The car we rented was. in great condition and was clean. read more

Sam, is the best!! Gets you in and out with the best smile. He is always a pleasure and I'm always happy when I see he is the rep I'm getting. read more

Sam Orellana was great. He help me to get an electric car to try on. Save gas!!! Very helpful.

Sam is always very helpful and dedicated to helping us getting the right vehicle and making sure we are safe he is the best

Sam was amazing!!! I highly recommend dealing with him if you need a loaner from Lexus.

I have rented from this location multiple times now and the process is always the same. Great customer service. Shout out to Harry and Manny. Best rates of anywhere else I have checked. Easy in and out. I will probably only rent from Midway. read more

Sam is an amazing person and truly goes above and beyond for customers. Every time I work with Sam, the experience is smooth, stress-free, and welcoming. Sam is friendly, patient, and always makes sure you get exactly what you're paying for. It's rare to find someone who genuinely cares about customer satisfaction the way Sam does. Because of Sam, I continue to come back and confidently recommend this place to family and friends. read more

Wanted to give a quick update and shout out for the new manager, Harry. He helped me when I returned my rental and took good care of me. Very nice gentleman. read more

Sam assisted me with my rental and was incredibly kind and helpful throughout the process. He patiently answered all of my questions and made sure I received the exact vehicle I had requested. Great customer service! read more

Sam has been so good helping me through the rental process always helps with the big smile and a lot of energy midway car rental is the best company in town definitely recommend it read more

I been very disappointed with this rental company have had many good experiences with them but this time was horrible last experience was really good no issues I was referred to my body shop . They only used my card last time for DEPOSIT only!! So I assumed this time I would get same treatment man was I wrong but usually they use your card for deposit and I looked my cc statements and I see charges of my card for 2k not deposits charges and I see charges for when I extended the car when I didn't get charged last time . And I asked for specific charge that I didn't approve and the guy deveon said the manager extended my rental without consent cuz I was calling extende it Friday he said the manager already did it for Monday without asking and charged me each time I extended and didn't notify I was getting charged !!!!! I asked I want speak manager they said harry did it and the manager deveon who extended my time said he couldn't refund me if I took the car back Monday and she extended it for Friday . Sounds so sketchy especially since I never approve 2 charges . I been calling since Saturday it now Tuesday no has called me back and gave me an answer I hope they can make this right cuz i wrote a good review on google ima change now do better guys especially when a customer why you charging something especially 2k in charges !! Watch your credit card statements guys . Hope you can finally call me back harry read more

Came to Lexus and was assisted by Sam to get a loaner, great fast service. Will definitely be come back to him when I come for future services. read more

Super helpful team. Such an easy, fast & smooth process. 100/10 recommend! They are very helpful & accommodating.

Ambiance: Office/Car Lot Service: Excellent/Very helpful I have used Midway's services many times due to my car frequently needing repairs. Despite this inconvenience, renting from Midway is always a fantastic experience. Every staff member is exceptionally professional, helpful, and hospitable. The culture is highly communicative and proactive. During my last few visits, I had the pleasure of working with Davon, who expertly assisted me with my car needs. Additionally, all the staff involved in the driving process made it a pleasant and enjoyable experience. Experience: Smooth/quick The dealership will coordinate with Midway for your pickup and drop-off. Upon your arrival at Midway, their team will walk you through the policies and present the available cars. Each vehicle is thoroughly inspected and washed before and after each rental, ensuring top-notch quality. The process is swift and straightforward, with hospitable representatives dedicated to finding you the perfect car. I highly recommend them! Tips Parking/Entrance: Lot You could park the rented car in one of the available spaces or pull up to the front of the entrance for inspection. read more

midway rented me a car for 7 days and the 2nd day maintenance light goes on. They were told I was going up North sacramento and it was a 7 hr drive. I told them was the car in good condition and is everything was ok, they said yes HELL NO, I was riding in a car that had red lights going off and on I made a call and they said don't worry about it, bull crap I didn't even drive while I was up north, once I came home, 5 am driving I was so anxiously pissed off the car felt heavy lights going off and on. it was crazy. Then I drop off and the supervisor HARRY was rude as hell, he was a smart a$$. Don't like their service at all he said only $15 off unbelievable read more

They actually improved and sped up so I edited this review. The place is inconvenient to enter but not too bad

Great service from Sam. Always keeping me informed of my rental as I have specific requests. Simple and easy.

This place is must! We looked at other rental places and this place won us. The rental was easy, fast and Manny was very professional and friendly. We rented the Toyota Corolla 2026 and what a smooth ride. The return was fast and professional. We're definitely back next week. Thank you! read more

Fantastic customer service experience especially from Sam over in the car rental department. I had forgotten to take a few important personal items from my loaner vehicle and he went above and beyond to make sure I was able to get my things back. Would highly recommend! Thanks again, Sam! read more

Stay away from this place. I specifically asked about a cleaning fee right when I sat down and the guy said no we take of it, because I do have two kids. Turns out they tried to charge $200 for the little bit of dirt from my kids shoes. Do not rent from here beware read more

Sam is Amazing. Super helpful and great attitude. Love working with him whenever I am here

I worked with Sammy. Sammy has been extremely helpful. Whenever I need a car, he tries his best to accommodate customer's needs. Very friendly and professional! Thanks Sammy! read more

The staff here is so amazing and gave me a great price for my rental definitely would recommend them ! Harout the manager was wonderful. Thank you for your help! read more

Adam was great. Smooth service & easy process. I was out of there within 10mins. Highly recommended read more

Sam helped me with my rent and I get a free upgrade thank you Sam Will definitely recommend read more

Over all happy with their service and terms. They're closed on Sundays so that makes planning drop offs during the weekend a bit tricky and wait time can be long during busier hours read more

They assisted me when I needed a rental car. Everything was taken care of through the body shop. They're very professional polite. It was a smooth when I picked up the car and smooth when I returned the car after time allotted from bodyshop Easy and organized read more

Sam was very courteous and extremely helpful with such an amazing attitude ! Thank you for making it easy

The most racist Car rental place I have ever experienced. From pickup to drop off. Highly not recommended. Theres is a Enterprise and Hertz car rental not far from this location on Van Nuys and I would suggest either of those if you have self respect for yourself as Minority customer here. Stereotyping in a corporate setting is completely uncalled for. If it wasnt for my insurance I would never step foot or refer any one to use Midway Car Rental Van Nuys location. Employees need DEI training sooner than later read more

Sam and Nathan always precessional and patient during my rental process, they are the best!!!

Low ratings are not my thing. I prefer the power of positive thinking. And in this instance the goal is to advise midway's future clients to before driving away in the rental/loaner vehicle. I'm making an exception because this is a mechanical safety issue and an added health bonus. Two crackerjack prizes in one. Do not take the word of the midway employee when asking 'do you have a car for me' 'is the car clean' or 'has the vehicle been designated SAFE to assign it to a customer'. We do not think to ask questions we assume... and when we do ask or they voluntarily share similar information, we assume it's the truth. And we know better to never assume. The staff, depending who it is, can be very cordial. My experiences in the past month have divisibly been age aligned. The younger staff has been inefficient and dishonest. First experience, perfection. With one cautionary question- why do the rental advisors encourage or sell the added insurance to protect the car but not the passengers? Second experience in which I did not purchase the added policy because my car just sat in my driveway the first time so for the second round I declined and that's when the pics were taken. Sorry no pics on the positive round. Yes, I'm being that guy. Bare with me. The pics will speak on the second round w midway. Actually third round. Second round was a sham. Left in an Uber. The pics are third go around. Here is where I will say: Be watchful. Don't be in a rush to leave even if you're out of time. Forewarned! And all this just in the front. Oh, and when I returned the keys and let to two advisors know that the cad was dirty, they were laughing. Perhaps unrelated, they were jolly when I arrived... but zero acknowledgement of designating a dirty car. And when I addressed the oil change requirement, BLANK. What is happening? I don't think safety is a suggestion folks. Woke? Not much! Not even awake!! Think of the clients as if they were people. Perhaps your favorite friend or family member you actually liked. You probably have had a rough go of life the past few years, but you have control. You're not useless. Change the world one car at a time. Isn't that what you want back? Or are you willing and looking forward to putting trash and grossness into the world. AND Remember... SAFETY FIRST Danger Safety. Which is it? You're not just in the car rental business. You're in the well being and safety business. Don't you have a certification requirement? You're selling insurance. Yet sending out unsafe cars. Let's wake up and do the right thing people! You want to be happy at work, do a good job. Do your job well and you'll feel like you have the best job. To the silly employees--- you can keep the cleaning products. You probably won't know what to do with them. Half kidding. You're welcome. And good luck. read more

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Thank you Manny for getting me into a really nice car so effortlessly!! You saved me a lot of time and I appreciate it tremendously. This was my first time renting a car from Midway and I was very impressed. The price was right on! And the selection of cars fantastic. I will definitely rent from here again! Until next time, All the Best to you:) read more

Always a good experience with Midway. Sam takes good care of me and helps every time. Always nice clean cars and fare rates! Great customer service!!! read more