I just got out of the hospital and everything was in order. The caseworker had set me up with Aja…read more When I got out, I had an appointment and I saw her. In the first Zoom meeting, I kept telling her about what's going on with my family and how important it is and she said she can't help me regarding my child, but she can help me with just me. I kept telling her that something was going on with my child that made me feel a certain way so that I needed to talk about that. She kept saying that she cannot help my child and I understood that. Anyways, I told her that if she specializes in human trafficking and she's a Christian because that's the two things that I was shocked to see someone had a specialty in and that is what I needed help in. I believed this was set up and a blessing from above, from God himself because how easy is it to find Christian-based therapy with specific things you're going through? She just seemed very dismissive and she seemed like she didn't wanna see me and I just told her that I feel like this is a very important matter to me that I need to speak about it and then we eventually came to a mutual understanding about what I needed in therapy. In the second session, she said that I cannot see her anymore because I need to take medicine and I already have a therapist. I told her I don't have a therapist. Their office and the hospital just said that I have one, but that I don't. I'm not seeing one right now. I was seeing one from before but I am not seeing anyone but her. She said if I don't do the medicine (which the hospital didn't require) then they can't see me. I said fine I don't think we can do this then. So we mutually agreed to end services with one another. Then I decided to go to Linda. So I made an appointment with her. The day I got a phone call, I didn't respond because I was busy. They left me an email saying my appointment was canceled the day of and they sent me an email discharging me. I called the office and the girl said the manager said I am not a good fit so they will not be seeing me anymore. I asked to speak to the supervisor to get this right. She was listening to everything that I said I said I was gonna write a Yelp review. I said that I did the survey just so that they would have feedback to know what went on with me. To know that I wasn't satisfied, wasn't helped, didn't feel hurt, just got out of the hospital, I don't have a therapist now and now I have to look for one, and they just didn't help the way that I needed them to. They kicked me out two times. So I confirmed with the manager about her saying I am not a good fit and they won't be seeing me anymore. So I got an email that they discharged me and I just told them I don't trust them or feel comfortable doing any work with them or any services with them anymore. And it's there. I would not recommend anyone who just got out of the hospital who's kind of vulnerable and is trusting people to help them to just go here and expect them to actually help, as they treated me like easy throw away patient, with no compassion.

Public Review -- Wellness Partners Mental Health (Hawai'i)…read more (1 star) As a retired United States Navy Chief Petty Officer receiving treatment for a service-connected psychological injury, I cannot recommend Wellness Partners Mental Health (Hawai'i). While I encountered compassionate care at the clinical level, the experience was significantly compromised by administrative conduct that lacked professionalism, empathy, and trauma-informed awareness. Let me begin by acknowledging the one strength of this practice: my therapist, Aja Wallace, was respectful, grounded, and provided a calm and judgment-free environment. Although our sessions remained conversational and did not advance into deeper therapeutic modalities, her individual professionalism made a difference. She treated me with dignity and attentiveness. Her efforts are the sole reason this review includes even one star. However, my interaction with the administrative office was a very different experience. After missing two appointments--which were scheduled as part of my ongoing treatment for mental health conditions resulting directly from military service--I received a standardized, impersonal email from a staff member who identified themselves only as "Garnet." The email reminded me of the clinic's cancellation policy, stated that I could be charged a $50 no-show fee, and warned that I could be discharged from care entirely if a third appointment was missed. The wording was superficially polite, but the underlying message was bureaucratic and threatening. There was no inquiry into my health, no recognition of the nature of my condition, and no attempt to understand the reality that missing appointments is often a direct result of the very psychological conditions being treated. In short, the response failed to reflect even the most basic principles of trauma-informed, veteran-centered care. As someone who has been under psychiatric care since 1992, I am fully aware of scheduling policies and patient responsibilities. I do not take them lightly. However, I am not receiving elective or convenience-based services. I am seeking help for injuries incurred through my time in uniform--injuries tied to the long-term consequences of military service. When a clinic's administrative staff reduces that reality to a matter of metrics and policy enforcement, it signals a serious disconnect between clinical mission and operational execution. Moreover, it is unacceptable for any medical office holding sensitive personal and military-related health information to correspond with patients using only a first name, without professional title, credential, or accountability. Transparency is not optional in healthcare--especially when addressing veterans whose trust has been hard-earned and easily broken. This review is not written in anger but in disappointment. Disappointment that a facility offering mental health services does not distinguish between procedural enforcement and compassionate care. Disappointment that, despite all we now know about post-service mental health challenges, administrative practices still rely on cold, automated responses rather than personalized engagement. Disappointment that I, like many veterans, continue to experience institutional indifference in civilian care settings. Wellness Partners Mental Health must confront the contradiction of claiming to support veterans while using systems that penalize them for the symptoms of their injuries. No veteran should have to defend or explain their absence to administrative personnel. No trauma patient should be met with form-letter warnings instead of outreach rooted in care and concern. Until meaningful changes are made in how this organization communicates with and supports its patients--especially those receiving treatment for military-related psychological conditions--I cannot recommend them. I strongly urge any veteran considering this facility to carefully assess whether it truly understands the complex and often invisible wounds we carry. Respect is not found in fine print or fee reminders. It is found in how we are treated when we are struggling--and how we are supported when we reach out for help. Non Sibi Sed Patriae -- Not For Self, But For Country. David Leonard Vega Chief Petty Officer, United States Navy (Retired)

From the welcoming, clean entrance to the friendly, knowledgeable staff to the comforting, cozy…read moretreatment room, I felt cared for and taken care of body mind and spirit. The rejuvenation of of my treatment and the expert guidance of Lee through meditation is exactly what I needed. I will definitely return to CWC to recharge and explore deeper connections within myself. Absolutely love these guys!!!

All I can say is THANK YOU! My treatment resistant depression is pretty much gone. Lee saved my…read morelife; I feel alive again. Thank you thank you thank you!

Awful ethnic and cultural diversity.  They don't understand local ways and instead judge…read morepatients with their mainland opinions.  They don't intend to be exclusionary, but they are.

How do you review a facility of this nature? I am not ashamed to admit I receive counseling here…read moreand I am the better for it!! You start out by calling the number. The owner/founder of thrle facility will call you back and do a phone consult to determine which avenue would be best suited for you. The older gentleman, Rene, was very patient and empathetic. He set me up with an appointment that same day!! The office is located in the Hawaii Kai Shopping Center, in the same parking lot as Outback Steakhouse. They are located on the 2nd floor of the same building as Roy's. Their office is unmarked (probably to protect their clients' privacy). If you're in the middle of the beautiful garden, they are located directly above Surf Paws. The reception staff is very welcoming, warm, and friendly. I'm sure that is very helpful for those who may be experiencing significant hardships. There are a multitude of counseling specialist, from therapists to psychiatrists. The office itself is very small, but friendly. There is a Keurig that you are welcome to help yourself to. All in all, I drive all the way from Ewa to here because the staff truly cares about you and your well-being.

Maybe the counselor would be able to answer the question (How do I pay) or be able to take BP…read moreproperly. Also not make me feel like I am shopping for meds. I liked her personality but she should be more informed

This review is more for my experience with my selected therapist than for Xplor Counseling itself,…read morealthough they were communicative with my request for therapy and honest about the potential 5 week wait (or more). After about a month, Xplor let my know that my choice in therapist, Joanne H, would be reaching out to schedule. She did and about a week and a half later, we were meeting face-to-face in an office space she borrows in Aiea, which was so much closer to my Ewa Beach location. I met with Joanne for about 3 months and saved her number for any "maintenance" that I may require in the future. I really enjoy her style of therapy. It's honest, thought provoking, and non judgmental. She didn't feed me the "and how does that make you feel" BS; rather she asked the tough questions and really had me taking a look at my concerns from the inside out. She validated my feelings and helped me to rationalize them to take the emotion out and move forward in a way that gave me the confidence in myself to really make changes that I can be proud of. For some context, my son married a young lady who is not, at this point, accepting his family as openly as we are willing to accept her. It has not been easy, and it's far from resolved, but my time with Joanne helped me to own what's mine, rebuild my relationship with my son, and let go of the parts that are out of my control. Thank you, Joanne, for making it so easy to be open and honest with you and with myself.

Justin really gets you results. He is a fantastic life…read morecoach and counselor! I was battling with a 'sense of failure' as a father/husband/person due to what I thought was from financial pressures and a lack of empathy, accountability with my was breaking down my relationship with my wife. His counseling experience and deep knowledge of behavioral therapy identified a possible 'Complex Relational trauma response' disorder that my wife showed signs of displaying. Justin helped me understand her trauma response and how I was reacting to her issues with my own issues which triggered her fear, abandonment, frustration, mistrust, and gravitation to conflict which induced my own defensiveness reactions and anger. He provided me with my own personal tools to deploy on a regular basis. These helped me be nice to myself and appreciate my purpose and that I was actually doing my best to improve myself and provide love most importantly. Some of those solutions and tools such as meditation, mindfulness, self awareness/development created personal behavioral changes and coping strategies I now feel better about myself . A relationship tools I really liked was his own self developed 'Oh-Five-X Repair Framework' ( a one page document) which has provided us ability to create a safe place for trust, healing, and recovering from past trauma and experiences in our relationship and personal pasts. I've developed a deeper understanding and awareness of myself and Justin's actionable tools and strategies are much more than what most other life coaches or counselors can deliver. Its his ability to land these strategies/tools on point and get you to understand how to employ them to get better/improve/develop yourself With this guidance I've noticed I've become more empathetic, less reactive and more self caring so my family can continue to heal, and our relationship and welfare of ourselves benefits our family. Justin gets change happening and you get great value for your time and while gaining a true caring friend and an exceptional life coach in your corner.

Justin has been a wonderful guide for me in my life journey for the past couple years. I initially…read morereached out to Choose Heart while in the midst of complete uncertainty and anxiety about my life, in pretty much every way. Over these years, I have gained so much confidence and have learned to trust myself and my intuition more than ever before. I am so very grateful for the diligent effort from Justin to help me confidently take control of my life's path

Writing this review using my wife's account. Let me just say I didn't think that it would have an…read moreimpact on me, but boy was I wrong. I've been sitting on this review and trying to figure out how to describe my experience with Austin. In a nutshell, indescribable would be easy to say, but also the immediate feeling right after the session. I can breathe a bit better if not easier, weight on my shoulders feels lighter. And overall feels like I am freed by the 'mental shackles' that has had its hold on me for a long time. Like a veil has been lifted and I am now more at peace with myself, zen like state which is something I thought I had but this is completely different. I am extremely thankful for the opportunity and I am forever truly grateful for meeting and crossing paths with Austin!

Had to take a few days to process the change I felt after a session here with Austin…read more To say that you couldnt benefit from some sort of therapy or talk-story session would be at a disservice to yourself. I stumbled upon Bringing Balance Back via word-of-mouth. Booking an appointment was easy and the entire session was done through Zoom. I learned a lot about myself and my past. I learned about why I feel the way I feel. Afterwards I felt so much lighter. Mentally I feel better about everything. I would recommend this place for anyone with any kind of stress, trauma, pilikia. Come here! Austin is amazing!