Been going to this location for years and every time we go we've always had good and helpful service. Today Lizeth and Jackie gave us that good service and made our night by getting us the best deal to get my wife her 10th year anniversary gift. Make sure to ask for either one of them when coming to this location they will help and make sure you are satisfied. read more

I've been trying to get ahold of the store manager/district manager/ corportate/customer service, any one above the assistant manager who I spoke with that said there was nothing she could do for me or further answer any of my questions or concerns. I went last week in regard to a concern I had for a piece of jewelry I purchased less than 8 months ago that I have had to had repaired a few times. I keep sending an email to cs@kevinjewelers.com, like the assistant manager recommended with my contact information and detailed info of everything thats happened up until this point...and have yet to recieve any type of confirmation that the emails are being received or anything. I'm truly disappointed with not only the quality of the jewelery I recieved but the fact that they pride themselves on being a "family business" but lack basic customer service and communication and put the sale above wants of the customer, overall disappointed. Definitely more details with my situation but I was hoping to have a different experience with Kevin Jewelers, learned my lesson and hope they can work to come up with a better resolution to this problem they left me stuck in. read more

We purchased a gold chain about one year ago from Kevin Jewelers. Somehow, one part of the gold chain has a pointy needle came out and caused bleeding on my MIL's hand. We came back to get it fixed and they want to charge $45 to fix the chain because it has no warranty. I don't understand how a gold chain would get a pointy needles coming out. I have never had any experience like this. And it would take a few days for them to repair it. I will not recommend buying anything from this Kevin Jewelers. Bad quality products. read more

Crystal, Rita, and Nasrin are all amazing, polite, and service oriented. Should you need any professional assistance in making one of the toughest decisions in life, make sure to visit them! read more

A year ago my boyfriend bought me a pair of earrings they're the screw backs for some reason they tighten up and loosen up on their own so you have to constantly tighten or unscrew the one that kept unscrewing fell out of my ear and got ran over luckily I found it you would think that our insurance covered the repair but they charged us for the repair and they didn't even repair it right still unscrews then they saw this a ring last week that was engraved with someone else's I don't know name of a person they resold us a ring that belong to someone else and try to scratch it out but you could still see it and then have the nerve to say that was the Stamp of the business well why would the business or company scratch their name out I'm fed up with them and the only thing that she could ever say the manager whoever she is is oh we can upgrade you why would I pay more for your mistake how about correct it same thing with the earrings I don't even understand what she's saying half the time so I don't even know if she understands me and that's not being racist that's being honest I would like to post a picture of the green and see if anyone purchased that ring and I would really love to know I just think it's ridiculous that you buy jewelry from a trusted Jeweler Kevin's and then you get crap and instead of a correction they want to upgrade you for more I will never ever buy with them again especially because of the resale of a ring and engagement ring how devastating so ladies be careful take your magnifying glass and examine with their selling you it may have been somebody else's dream and then she lied to my fiance and told him oh she's a size 7 she's never sized my finger before so how would you know so his surprise to me turned out to be a nightmare because of their integrity remember where as well because he bought that for me trying to surprise me take your magnifying glass and look at what you're getting read the band on the inside read more

Kevin Jewelers - The earring repair which they look nothing alike anymore and they keep screwing off and on - Jewelry Near Me - Montclair, California

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I came in to just look around and I seen some earrings I liked well I had them before I lost them and I been meaning to get new ones and let me tell you Sonia really looked out she really helped me leave with the earrings I been wanting well to replace from my old ones she made it easy and simple I suggest you guys come check it out here my jeweler was genna charge me damn near 4K for these just know I came here got them for a better deal again Gracias Sonia I'll be back to shop with you and only you ! read more

Kevin Jewelers - New earrings - Jewelry Near Me - Montclair, California

I took my ring in to be sized and they did a beautiful job. An error was made on the price quoted and the store manager Rita was amazing. Such a wonderful experience. It will be my go to jewelry store from now on. I highly recommend this place if you need jewelry repair. read more

I walked in just to see if Kevin Jewelers negotiated the prices for their gold jewelry; was not expecting how welcoming, professional, and fun the representatives were going to be. As someone who knows a bit about spot price, weight, and premiums on gold & silver-- Amy and Vivian (the manager), gave me an amazing offer I couldn't refuse for a couple of gorgeous gold necklaces. Thank you Viviana, Amy, and all the reps in the store today. If anyone is looking for good and fair pricing for gold jewelry-- hit up Viviana at the Monclair mall location! :) read more

Kevin Jewelers - (2) solid gold necklaces that Viviana and Amy pointed out to my liking - Jewelry Near Me - Montclair, California

Best prices! Very helpful sales and office staff. If you need great quality with the best price go to Kevin Jewelers! read more

Kevin Jewelers - Kevin - Jewelry Near Me - Montclair, California

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The customer service has had gone down at this location and the new management needs training on how to communicate with customers in a professional way and recognize that with out customers there would be no Kevin Jewelry. read more

Lizeth and Josue were very eager to help us find what we were looking for and they did in such a kind manner. They didn't just try to sell us something but they truly cared why we were there even gave us an amazing price on the ring we loved. Couldn't be more happier! read more

Viviana was super helpful and very informative! Good place to finance for credit and build it up.

If I could zero stars I would! At first they were great but when issues arise they do not handle it professionally. They expect you to go in every week for repairs and expect you to just keep quiet and accept the repair. If you pay for an expensive jewelry you expect it to last. Will NEVER purchase from Kevin jewelry's again! read more

Horrible customer service, Do not buy anything from Kevin's it clearly says you can return for a full refund within 30 days if unused, and then the store says you can only exchange I finally go ahold of someone on the phone through there financing depart and they said the store is just money hungry. They said I do have 30 days for a full refund and I don't have to purchase anything. Go somewhere else and make sure they have customer service department and returns... Horrible company very disappointed!! read more

BE WARE DO NOT SHOP AT THIS LOCATION: I am only giving this store one star, because I have to. The store does not have quality jewelry and they take advantage of young people. My Son bought a chain 7-10-2020, he bought his chain to this location for alterations. The store has since lost the chain. It's going on 3 months, my Son has called and gone into the store with no results. The Manager at the refuses to be honest and tell him that the store lost the chain. She offered to reorder the same chain, when she knows she can't get another chain. In the mean time my Son is making payments on a chain that he does not have and that the store has lost. I tried calling the corporate office to help my Son get this resolved, however they don't have a phone number. Due to Covid the court system is closed, therefore I can't even take this matter to small claims court. It's just sad how this responsible young man has to keep making payments, because he don't want to mess up his credit. Paying on something the store has lost. Sabie Finance Company should really look into this matter, if they want their customers to keep up their financial obligations. read more

Customer service is All smiles and attentive until you make your purchase. After that yeah you're on your own. Rude snobby employees. And quality of jewelry could be a heck of a lot better for the prices! BEFORE I GET A RESPONSE from whom ever. Just shove it! Not returning or making any purchases. And I'll make note of it to keep other people from wasting their time and money! read more

I was in the market for a silver chain for my man since a milestone birthday is coming up for him. There was a huge 80% off sale happening due to the mall's reopening after COVID-19. I believe the woman who helped me out's name is Naznir (she is the store manager). I went in on a Tuesday and she quoted me about $230 for the 26" silver chain. She was very patient with me and answered all of my questions thoroughly. I thought I'd look around a bit more and come back the next day (Wednesday). We negotiated a little bit and she dropped the price down for me even further! She is a very sweet woman and I intend on doing more business at Kevin Jewelers because of the positive experience that I had. SB: Picture to be posted at a later date. read more

I picked up a pair of diamond stud earrings for my mom and my girlfriend. Good service, I've been coming here for years thank you to the older lady that works there not sure if she is the owner or not but thank you read more

Kevin Jewelers - Jewelry Near Me - Montclair, California

My wife and I wanted to get our adult daughter a nice gift, we went to Kevin's Jewelers in Montclair Plaza, the Salesperson showed us a pre owned Rolex model 69173 priced at $11,400. She said we could get it discounted to $9,500 otd. Huge error on my part for not doing a price search on that Model number which could have been done in five minutes. But SHAME on Kevin Jewelers for taking advantage of an aware consumer. This model is an older watch it seems and most likely is worth between $3,000-$5,000. They had me sign a form stating Final Sale. Kevin Jewelers preys on unknowing customers rather than making a fair profit . No customer value . I'll get the watch appraised this week and re post the results. read more

I have purchased several items through the years for my wife, I am never disappointed with their friendly service, always easy and quick, location is near first floor bridge entrance. I just purchased round diamond stud earrings for mother's day. Ty read more

After buying a beautiful Diamond cross here .. one of the employees messed up on my finance agreement and when I called to fix it the manager wanted to fix the problem but the supervisor didn't want to after I explained that the lady at the store messed up ! Even the bank told me that they could easily change it and correct their problem ! But nope customer service here was trash .. take your business somewhere else read more

So, after posting my earlier review the district manager got a hold of my fiancé and I and told us that they would order a brand new ring in my size and also offered to send a gift card for all the trouble and headache they caused. Haven't seen either yet, but hoping to in the near future! Will update when/if I get both in hand! Hopefully with pictures, if they turn out to our satisfaction! Edit: Did finally get my new ring and it's to my satisfaction. Glad to have resolution to this situation. Also received the gift card, although I haven't used it, but hopefully it'll work when I do. Would update this to 3 1/2 stars, if I could, just because of all the hassle and initial lack of customer service we had to go through I can't give 5 stars. Although if we'd gotten these results right off the bat, I'd have given 5 stars. Customer service is important though, even though we ended up getting satisfactory results. Thankfully, they were able to resolve most of the issues though, for which I'm grateful. read more

Kevin Jewelers - Ring shot - Jewelry Near Me - Montclair, California

I am very upset and disappointed how I was treated by your staff at Montclair Place (Montclair, CA) along with the repair of my ring. I have brought my ring in every 3 months to keep it within the warranty. I also recently brought it in to be soldered and resized. During this time not one person noticed my prongs were loose or broken. I then lost my diamond and brought it in to be replaced and fixed. I am now being told I have to pay $325 to fix the ring because all four prongs are broken. Why is it bringing it in every 3 months, and bringing it in to be worked on, no one noticed my prong was broken? Then to make it worse, after I ask for a better price, they come back for $275 to fix the prongs and ask me to upgrade my ring? Seriously! My diamond is missing because your employees are untrained to notice this issue before it happens (which within the warranty it states your employees will look at this issue and offer to have it fixed for a reasonable price) and then your employee tries to upgrade my ring while I am upset over the pricing. Because of this, Kevin Jewelers will be only replacing my diamond and I will be taking my business elsewhere. After all the money we have spent there, to be treated this way and have to deal with people like this, I will deal with it no more. read more

Laura made me experience here really great. I appreciated that she called me back to follow up with my decision making to purchase the ring that I anticipated to buy couple weeks ago. She gave me a great deal and ultimately has great customer service. I would definitely recommend Kevin Jewelers and definitely ask for Laura! read more

I cannot express more happiness and satisfaction I had with my recent purchase with Kevin Jewelers in Montclair Plaza with my fiancé..The moment we walked in, having a beautiful selection, we searched for THE ONE and with the excellent customer service and patients from everyone, who had helped us, specifically Erika C., Guillermo, and Nasrin! We walked out willing to come again for future purchases, A certified ring is what we went with and couldn't be more happier! Very fast sizing and service for a price we couldn't beat anywhere else! Thank you again everyone at Montclair for your help, very much appreciated! I love flashing my CERTIFIED CIEN AMORE wedding ring (and band soon to be worn)!! Highly recommended!! read more

$570 for this ugly layered necklace. Way over priced! Easily tangles itself. Nonfunctional. Return policy is ridiculous. 7 days exchange only. No refunds! DO NOT TO SHOP AT KEVINS! read more

Kevin Jewelers - Super ugly easily tangled layered necklace for $570 - Jewelry Near Me - Montclair, California

After multiple emails back and forth between their customer service representative and myself, nothing changed. It re-enforced my disappointment with this company. Still waiting for them to return the merchandise back to me. Unfixed just like I expected. Never doing business with them again read more

Thank you Kevin Jewelers and the wonderful staff for helping me get credit today thanks again read more

Kevin Jewelers - Jewelry Near Me - Montclair, California

I walked into the store because I am planning a wedding and have been looking for a ring for myself. What drew me in was the 75% off sign. I went into the store and I was attended to right away. It went south from there. The lady showed me some tungsten rings. I was previously married 12 years ago and my last ring was not as thick as the tungsten bands. I told her that The tungsten bands are thicker than my old wedding band. She proceeds to ask me if I wanted something more feminine? I was immediately turned off to this store read more

Marilyn was fantastic and helped me select the perfect ring for that big moment. Though the process took longer than it should in my opinion it was because they were training a new person. They were very professional and courteous. Price was fair, service was great, and my girl will be speachless. read more

Marilyn is absolutely awesome! Most places tell you to look around and let them know when you find what you want. Marilyn asked the questions to find out what we were looking for. She showed us several options. She spent a good amount of time with us. Then she said she had the perfect ring. She brought something from the back that was perfect. My wife has never been happier with a piece of jewelry. I wish I knew the names of the other 2 ladies working that night. All 3 were fabulous. I don't think I'll ever go to another jewelry store. read more

I would like to give a big thank you to Natallie, Nasrin, and especially Mr. Raffie for my mothers beautiful ring. And the awesome financing that kevin jewelers offers. Thank you!! read more

Kevin Jewelers - A beautiful ring for my mother! - Jewelry Near Me - Montclair, California

I came to get my ring resized and shined. I was a little hesitant because I had a bad experience at the West Covina Kevin Jewelers. But the staff here was so accommodating. They were able to do resize my rings and get them back to me within 2 days. At the West Covina location I waited a month for them to fix my ring. They weren't pushy and were extremely sweet. Definitely going here for any jewelry or services I need to get done. read more

I checked out a couple of other jewelry spots before here and honestly couldn't be any more happier as glad to have chosen this place. Thanks to Guillermo and he's staff that all conducted themselves very professional, I made my decision to go with them and got pre-approved!! Guillermo made all the arrangements necessary to make mines and my soon to be wife dreams come true , with he's patience provided we made our perfect decision making on our rings ! thanks Kevin jewelry and your helpful staff, From the Reyes family !! read more

I really don't know about the bad reviews here....I guess everyone has their own experiences! This is a DISCOUNT jewelry store just in case no one knows that. Anyhow, I got my engagement ring, wedding band and my fiancés wedding band here and we couldn't be happier. We got a really great deal on both of the rings! I actually went in and traded my current band for the wrap guard since I prefer that look over a single band. Natallie is fantastic and very knowledgeable. I would recommend her to anyone I know looking for a ring. I'm very indecisive and she explained why certain bands would work and why others wouldn't. My fiancé loves his band as well, we purchased and beautiful tungsten band for him. Overall, we are extremely satisfied with the service and the selection that Kevin Jewelers has to offer! Thank you!!!! read more

Kevin Jewelers - Super happy with this!! - Jewelry Near Me - Montclair, California

Marilyn Racelis, she's always more than happy to help me.. She is the best seller Thank you Marilyn for all your help read more

I found the perfect ring for my future wife and she was extremely pleased as well. I want to thank NATALLIE RUIZ for making the financing possible, and for being a great rep, thanks Natallie! read more

Kevin Jewelers - Raiders colors baby! - Jewelry Near Me - Montclair, California

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My fiance purchased my engagement ring here and was helped by Nasreen, who was very helpful and mindful of his budget. Today, we went in for our wedding bands and Marilyn was just as great. She really took care of us. She was patient and showed us several options until we were happy with our choices. Her service was exceptional and we will be returning customers. Thank you for the awesome experience! read more

I visited Kevin Jewelers and I didn't know what to expect. I was nervous about looking around but an amazing person helped me and her name is Marilyn Racelis she made me feel at ease and gave me an amazing deal!!!! She was kind,helpful and willing to help me with my price range!i recommend anyone that's interested in buying jewelry to come check out Kevin Jewelers and talk to Marilyn Racelis.I promise you won't regret it! read more

Kevin Jewelers - Amazing !! - Jewelry Near Me - Montclair, California

When I originally went to Kevin's had a great experience as soon as I pay over $5,000 for my wedding set it's been downhill every since! Worst experience every! Lies when rings would be done and less than a month diamonds fell out now I am waiting for my rings yet again! Paid so much money to not be wearing my rings! DON'T BUY FROM KEVIN JEWELERS!!! read more