Partner and I had appt for 5/16/26 but was able to make it in on 5/10/26. A simple call and Roque was able to meet with us early. Went to get on the Rolex "list" for the Oyster Perpetual 36mm & 41mm "motif dial". I know I know, they just came out so probably will be a while before they get any in. But wanted to show our interest and meet an AD. Roque offered what was in stock but I'm not a yellow gold guy. Now white.... another story. Looked around the store and partner had two watches she was interested in. We asked Roque for a coin which he got a quarter out of cash register. We assigned heads and tails to each watch. I flipped quarter and let Roque call it. My partner ended up with a BREITLING Endurance Pro 38MM Pink Rubber Unisex Watch Wanted to say thank you Roque. Will see you again. read more

Ben Bridge Jeweler - Watch's we want. - Jewelry Near Me - Rancho Cucamonga, California

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I've purchased two watches from this Ben Bridge location in the past, which is why this experience was especially disappointing. I stopped in and casually asked XENIA (a sales associate or manager not sure), who I regularly see there but my purchases were with other sales associates. I simply asked Xenia whether the store planned on bringing in Omega watches. Instead of a professional conversation, I was met with a very pretentious and dismissive attitude. She immediately responded that she did not want Omega in "her store" because she preferred more options for women and claimed Omega has "too many references" and "does too much." And "there are other better brands." What made the interaction even more off-putting was that I was literally wearing an Omega Seamaster which she saw and noticed during this conversation. Rather than respecting a customer's interest and enthusiasm for watches, Xenia completely dismissed the brand and acted as if it was beneath the store. Everyone is entitled to their opinions on brands, but there's a professional and respectful way to communicate with customers--especially returning customers who have already spent money there. The tone and attitude throughout the interaction felt rude, unwelcoming, and condescending. Unfortunately, because of this experience, I will no longer be shopping at this location specially due Xenia's overall attitude and demeanor. Customer service and professionalism matter just as much as the products being sold, and this interaction left a very negative impression. read more

My first time shopping here and my experience was great. I had a friend recommend contacting Tina who is the manager. I called her and she told me to come by. When I arrived Tina was busy with another customer but took the time to introduce herself and then had Carla assist me. Carla was also very nice and helpful. I ended up purchasing a bracelet. Was super easy and quick, and most of all I was not pressured to purchase which i was worried could happen. My experience and am highly likely to purchase from this location in the future. read more

My partner and I visited over the Memorial Day weekend, as we are hoping to purchase his and hers Datejusts to commemorate the birth of our son and pass on as an heirloom. Danielle greeted us immediately and was so kind and inquisitive about the occasion. She made our experience incredibly positive and I highly recommend asking for her. read more

We stopped in looking for something special to celebrate our 25th wedding anniversary and were met with outstanding service as they showed us numerous pieces and had a very professional experience from start to finish. Highly recommend this store. read more

It was absolutely worth the two-hour drive from Long Beach to Ben Bridge in Rancho Cucamonga. I highly recommend coming here and meeting this gentleman. He is truly wonderful and provides exceptional customer service (Roque is the guy). From the moment you walk in, he makes you feel like family. He is honest, professional, and truly cares about his customers. When he makes a promise, you can trust that he will keep it. That kind of service is rare these days.He really made my day and worked a miracle for me. I am very grateful for his help and kindness.If you are looking for someone you can trust and who will take excellent care of you, this is the place to go. Thank you, Roque of Ben Bridge Rancho Cucamonga, for such an amazing experience! read more

They have some of the best selection of jewelry around. The store is classy and the personnel are really knowledgeable in what they have. Ben Bridge is a gem amongst other jewelry stores. read more

I Went there to visit my sister who just got a new house in the area & me being a Rolex collector I had to check out Ben bridge & I was met by Ksenia who was a Rolex Specialist so that was perfect for me we talked about my collection & what I felt I would like to add to it at the moment talked a lot about watches new release ideas & the love for the brand amazing new location great views new boutique 10/10 experience & I can't wait to hear from Ksenia again & get a call to add to my collection & visit my sis again also & become a very loyal Ben Bridge customer will be being some Cali friends in next time read more

Ben Bridge Jeweler - Jewelry Near Me - Rancho Cucamonga, California

My wife took me to Ben Bridge for a retirement gift. We had the pleasure of being helped by Danielle. As much as I absolutely love my gift, the reason for this review is to highlight Danielle and her assistance. She was so kind from the moment we walked in. There was no pressure sales from her. She allowed us to take our time to look around while making herself available for questions if need be. I also want to comment on the fact Danielle knows her jewelry and was able to share info about my wife's ring that we never even knew. I should mention we did not buy the ring at Ben Bridge but with one look, she was able to describe the design which was super impressive. She is truly an "old soul" and I mean that as a compliment. She treated us kind and was super easy to talk to. She made our experience super special which made the entire visit very memorable. I can guarantee that we will definitely return for our next purchase and we will be asking for Danielle! read more

Danielle was my service rep from this jewelry store masquerading as a fabulous dealer for exquisite timepieces. She was extremely professional, had my BLNR GMT MII overhauled though it took nearly 3 months to come back from Rolex but worth it. My GMT came back good as new and came with travel pouch with extended 2 yr warranty by Rolex. Danielle was also kind enough to gently clean my 116500 using ultrasonic bath! Will definitely come back for those other amazing timepieces. Visit Ben Bridges Jewelry, Rancho Cucamonga showcasing Artisan level precious metal and stones, eye candy! Amazing service and professional staff! read more

Wow ! It was such an experience to buy my wife a Xmas gift with Mr. Wany Perez. Since we walked in he treated us like a VIP client. What's a stand up gentleman.. will come back for sure !! Thanks Wany !! She loved the extra secret gift we planned !! read more

I'm very disappointed with the customer service at Ben Bridge. After meeting with Wany Perez in person to start a waitlist for my sought-after watch, I've tried multiple times to contact him via both email and text regarding a simple follow-up, and I've received no response at all. Initially, I thought he was no longer with the company, so I called the store to ask, and his coworker transferred him on the phone. He claims that he NEVER received my text messages or email. Unless you were giving me fake information, that is IMPOSSIBLE. Being ignored after repeated attempts is frustrating and unprofessional, especially from a company that positions itself as high-end and customer-focused. I expected much better communication and follow-through. Based on this experience, I'm hesitant to do business with them again. read more

Roque at Ben Bridge Rancho Cucamonga literally changed our lives. My fiancé and I went in to look at engament rings for the first time back in October of 2025. We had no idea how the process worked and were a little nervous. Roque spent over two hours explaining and showing us the most beautiful emerald cut diamonds. We came back a month later when he had called us about a diamond that he thought was perfect for us and within budget. We went, fell in love, and ordered it! When my fiancé proposed in December, it was honestly the happiest day of my life and the ring was literally the most beautiful thing I had ever laid eyes on. I HIGHLY recommend this Ben Bridge location and encourage you to work with Roque if he is available. We will be going back for wedding bands in a few months! read more

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Natalia is amazing! The second time I visited the store she remembered my preferences for simple and geometrical shaped jewelry. Every time I visited she was able to find something that really like. So far, I've already purchased four earrings, two necklaces and one bracelet from her. I will continue to shop here, customer service from everybody is stellar at this location. read more

The food and service is off the charts! 2nd time I've been there and going back tomorrow morning!!

Amazing experience with Ben Bridge!! We needed to replace my wedding band with a new set, and decided to visit Ben Bridge. Our salesperson was Natalia Salais. She was knowledgeable, patient, and easy to work with. We decided on a beautiful ring, and Natalia ensured that it was promptly shipped from Brea and sized just in time for our 15th Anniversary! I couldn't be happier!! Thank you for an excellent experience! read more

Ben Bridge Jeweler - Jewelry Near Me - Rancho Cucamonga, California

The NICEST people. The service is exemplary. Offered water, coffee...they don't let you feel unseen or awkward. My husband and I purchased our wedding bands here and they are perfect. We love this place and they give all the most honest recommendations and tips. Jewelry is decently priced...nothing crazy or over the top. It doesn't seem like anything is marked up. Love Ben Bridge. Highly recommend!!I also went back to get my rings cleaned and ... they gave me a little bottle of bubbly and jewelry cleaner to celebrate our recent wedding. So nice. And so unexpected. read more

Ben Bridge Jeweler - bubbly and jewelry cleaner - Jewelry Near Me - Rancho Cucamonga, California

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Amazing new location! Beautiful store and exceptional service. You will be pleased with the selection, attention to Detail and the sales professionals. read more

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Excellent service and very knowledgeable, beautiful store . Offered us refreshing beverages'

This is probably my first time going to a high-end jewelry shop as I am always intimidated to go inside but the staff here made me feel welcome. Natalia made me feel at home and she is very helpful, honest and knowledgeable of the products they have. They have beautiful, classic, and unique jewelry pieces. read more

Simply put, Wany is the best. I've been visiting Ben Bridge now and then over the past few years--I've never bought anything, I'm poor right now but I love looking at and talking about watches--and Wany has always taken the time to be super welcoming, accommodating, and informative. That guy is all class. I am 100% determined to buy a nice watch someday (hopefully not too far in the future) and I will 100% by it from no one but Wany. Heck, he's the one who introduced me to Grand Seiko--I never would have given that brand a look because they have the word Seiko in the name so I didn't think they were anything special, but it's like my life changed after he showed me what GS is all about ... unbelievable gorgeous watches ... SLGA019 ... I'm coming for you, one day you will be mine. Sometimes I daydream about winning the lottery, buying about 8-10 watches, and getting Wany the big commissions he deserves. But for now the most I can do is give him a Yelp review and hopefully others will then ask for him by name. Do it, he's great. Not the least bit pushy, just a cool, very knowledgable guy. read more

Danielle is awesome. Very friendly and knowledgeable. New store in beautiful. Excited to get my special timepiece from her!!

I wanted to get a Datejust to commemorate my daughter's birth and maybe one day pass it on to her. Spencer went above and beyond to help me acquire my first Rolex, a beautiful rose gold datejust with Wimbledon dial. Even with all my impatient calls, Spencer still provided the best customer service anyone could imagine. Every single detail was paid attention to at Ben Bridge Riverside. Spencer even set the time on my new watch to get it ready for me to wear right away on pick up day. This place knows how to make me feel special :) If you need jewelry, watches...., trust me, this is the place to go to. read more

Ben Bridge Jeweler - Jewelry Near Me - Rancho Cucamonga, California

Danielle was so kind. She listened to us and met our needs. She wasn't trying to push us into anything and wanted us to feel confident in our purchase. read more

DO NOT SEE OR GIVE YOUR BUSINESS TO KESINA!!!!! I have always been super happy with Ben Bridge. But on this occasion I was super disappointed with KESINA'S customer service. Wow, was it absolutely horrible!!! I took two of my rings in for repair. One under warranty work, the other was not. Took approximately 15 days for ONE of my rings to be done. Kesina called me and informed me that one was done and the other one will be in soon. I waited several more days for the second ring. I decided to call myself only to find out that the day my one ring was in is the day that Kesina actually gave the authorization to have my other ring repaired!!!!!!!! She never informed me about any of this and never took any accountability!!!! Kesina was absolutely rude, and disgusting!! Kesina was never truthful about it. I only found out the truth from another associate that looked into my situation. Kesina is definitely NOT an asset to The Ben Bridge company and I would strongly suggest Ben Bridge to either retrain Kesina or get rid of Kesina altogether!!!! I asked to speak to a manager. Wany took care of Kesina's neglect and made things right and compensated me with a price adjustment along with having my ring ready for pickup that evening. My suggestion to ANYONE who goes to this Ben Bridge in Rancho Cucamonga to NEVER DO BUSINESS WITH KESINA. If you want professional service and things done right, go see Wany!!! He will get the job done and was a complete professional! Thank you Wany for making things right. AND ONCE AGAIN.... DO NOT GIVE ANY OF YOUR BUSINESS TO KESINA!!!!! You've been informed. I hope the owner at Ben Bridge takes this review seriously and disciplines Kesina for her horrible customer service!!!!! read more

I've worked with Renee W for a while ever since she was gracious enough to spend time adjusting the bracelet on a watch that I didn't even buy from her (Tudor Black Bay). Since then she's been my go to for my watch purchases. She's smart, personable, and honest when it comes to desirable and frequently unavailable watches. When she was able to get me the Rolex that I wanted, I knew then that Ben Bridge was my watch AD of choice. Thanks for everything, Renee! I know I need to visit again soon! read more

I bought Carrera and turned it not well but Tina, the manager is very nice and efficient to replace it without any hassle. I can recommend this Ben Bridge branch with great customer service and satisfaction. read more

Brandon was perhaps the best salesman I've ever encountered in my life. And I mean that in the best way possible. He wasn't pushy at all, was just amazingly polite, honest, and went out of his way to treat us well. Amazing service, my only regret is that I don't live around the area. read more

Wow!! This wasn't a shopping trip, this was a private jewelry tour! Wany (his name) is the perfect gentleman with a profound amount of knowledge on his products. We have very patience and kind with me and I learned a lot from him. I had expected walking into the store would be a simple 90 second walk through with employees on their phones. Nope! Wany is professional and courteous as well as knowledgeable and patient. He made my experience something to remember. I will see Ben Bridge in a whole new light with employees like him. read more

Royalle has been great since our first conversation over the phone. She is the best and always communicates with me although I have not purchased anything yet. She is always nice and keeps my faith up about receiving the perfect gift for my wife. Thank you Royalle and all your team at Ben Bridge. read more

I was able to find my fiancé the perfect valentines gift here! It was a quick and easy process. They did not have the piece I was looking for online but they had an even better selection in the store. This store made the process very easy and I thank Alondra and Tina for helping me find the 14k white gold necklace. Tina showed me plenty of beautiful options and we found a winner. Thank you so much! read more

I wanted to take a moment to send a personal THANK YOU to Tina for helping buy a Rolex. These are not easy to come by in this market and Tina made it easy for me. read more

I commute from chino hills to come see Dee and the manager Tina! They've done so much for me over the years and always been genuine,transparent, friendly, and professional. I've purchases my wedding rings, gifts for friends and family, and Rolexes from here. They are like family! read more

Absolutely fantastic experience. I would highly recommend Brandon! He was extremely kind and well-versed in his knowledge of Rolex. He knew exactly how they are manufactured. He helped me size my Rolex Submariner with Date and patiently walked me everything I needed to know, since it was my very first Rolex purchase. I ended up spending over an hour in there, just having a blast chatting with him. If you need someone to really look out for your needs and your wallet, Brandon is the guy. Trust me! read more

I had the opportunity to work with Michelle as my first experience at the store. Further, I spoke with Tina at the store and she was amazing as well. Professional - 5 stars Warm and friendly - 5 stars Knowledgeable - 5 stars Personal touch - 5 stars Our purchase was made possible with the help of these ladies. A personal touch, we were made to feel special. We are not the richest clients out there but are modest savers who keep for the rainy day and spend for those special occasions in life. It matters who we give our money to..and these folks earned, every penny, respectfully and the store deserved it. The culture at Ben bridge seems very positive to retain such great customer champions. We are looking to purchase more in the store. We live in the area and look forward to stopping by. Nick Corona read more

We are humbled to write a review for Ms. Michelle Leal. She is prompt, transparent, very knowledgeable and goes the extra mile to establish a personal relationship with anyone. She worked with us with aplomb, when we were burned and hurt with relationship with an existing jeweller we have been working with for many years in the family. She is gentle, professional, takes pride in her work and has an eye for detail. I noted that she has the skills help clients at all levels - high net worth clients as well as folks looking to start in their life and make memories with jewelry. It did not feel like we were just giving dollars away but her presence added warmth to the experience. Nowhere in our exchange lasting 45 minutes where we purchased jewelry did we feel that we had a hawk after our money. We for sure will be repeat clients with Ben Bridge and look forward to coming back to her amazing service. Thanks, Michelle. Nick read more

Spencer was helpful and patient when I came in and a great conversationalist. I went in and Spencer was prompt and accommodating. Love the service at this location! read more

I have bought a few pieces here. Most importantly I purchased my wedding band and was helped by Elizabeth. She has helped me for all my purchases and has the most amazing customer service. My band is still very beautiful and complements my engagement ring (purchased elsewhere by husband). I would definitely recommend, especially consulting with Elizabeth! read more

My wife and I stopped in to Ben Bridge over the weekend and we were so incredibly lucky too to speak with Roy'Alle and her team. My wife was looking for a very specific Rolex for our anniversary (34mm Date) and Roy'Alle what's so gracious in taking the time to go over the options with my wife. My wife has never purchased a luxury watch before and was rightfully intimidated but the sales staff made us feel right at home without pressuring us in any way. We were lucky to find exactly what you were looking for for my wife, and although they didn't carry what I was looking for (BB Tudor 58) they did give me some suggestions and even made some phone calls for me. Talk about going extra mile! While we were waiting on the watch to get fitted we spoke with the other members of the staff and they were all so knowledgeable and told us about the history of their watches as well. I'm so happy that we stopped by and would highly recommend Ben Bridge in the future! read more

Still my favorite jewelry store since college. Whenever I go to Taylor mall, I can not resist walking to check bling stuffs. The customer service is amazing in this location. I really like Renee's expertise and she explained details about diamond. Highly recommend from a happy customer :) read more