In January 2024, I went for an emergency extraction because one of my teeth had pushed into my gum…read moreafter crunching down on a nut. The dentist also extracted a second tooth that she said needed a root canal and asked if she should extract. I was in such pain and agreed which probably was a mistake. Then I went to the manager and she set up a follow-up periodontal treatment plan with an appointment. A couple days later I had to return because I was in even worse pain and my gum had become infected. The dentist prescribed pain killers and antibiotic. I called back and cancelled my periodontal treatment. Later, I found my credit card was charged for the periodontal treatment -- I had earlier had a problem with another dentist like that and insurance said, first of all, they need to submit the bill to them first and if the patient owes anything, then submit a bill to the patient. I called back and complained and they said they would refund me. About a month later I got a check in the mail. So, that was what I thought would be the end of my relation with Aspen Dental -- thank God. However, last month, more than a year after my experience, I started getting texts, saying I owed them money but didn't explain why. I ignored it at first because I had submitted my insurance and thought I was all paid up. But the texts continued so today I called and they said they refunded me twice. I knew I got the check in the mail, so how could that be? It turned out they also refunded my credit card. I rechecked and sure enough I did get a credit. Now, I'm not sure what to do about this. They made all these mistakes: 1. I got an infection 2. They charged for a procedure I didn't receive 3. They charged before submitting the bill to my insurance as is the appropriate procedure 4. They mistakenly sent two refunds 5. They text me more than a year later saying I owe them money without telling me why All I can say, if you're looking for a new dentist, go to Moorehead Dentistry, which is just up the road over by the Walmart in Lebanon.

We are new to the area, so we went to Aspen Dental in South Lebanon, Ohio, for a cleaning and…read moreevaluation. My wife went in for her appointment, and from the moment she entered the lobby until she left the building, she felt everything mentioned in all the post reviews. She was forced into dental plans and/or coverages...and was not able to be seen until the finances were in order. This is after a long conversation about whether our insurance covered what we were asking to get done. I have never seen her so rattled. Worst experience ever!! I should have read the reviews before putting my lovely wife through that!!

Extremely disappointed with our experience at Riversbend Dental. My son needed his wisdom teeth…read moreremoved, and the office scheduled the procedure with an oral surgeon they selected -- never once telling us the provider was out-of-network with our insurance. We showed up thinking everything was covered, only to be hit with a $1,000+ bill on the day of the appointment. When I questioned it, I was told we'd be charged a cancellation fee if we didn't go through with it. So we were stuck -- no warning, no options, and no transparency. This is completely unacceptable. We trusted them to coordinate care responsibly, and they failed. If you go here, double-check everything they schedule for you. Clearly, they don't feel obligated to disclose important cost or insurance information ahead of time.

I mean overall it's a 5. Sure they have the occasional call off like any business. I think I can…read moreremember twice in 20 years having an issue. Once a reschedule because of a call off and once charged a fee for a no show cancelation on my part. Does it rub me the wrong way at the time? Yes but they are running a business so I understand you can't have people canceling all the time or they may lose money. I can only recommend to ask a lot of questions and do your own due diligence as for insurance coverage etc.. you know take some personal accountability. When you solely rely 100% on everyone else something will go wrong eventually. Recently went for a cleaning and needed a cavity filled. Everything was nice and professional from the hygienist Bethanne to Kelcey the assistant and the dentist Christine. I appreciate their camaraderie as teammates and their professionalism at the same time.

Excellent hygienist, wonderful office, latest in equipment and techniques, Dr. Hillis voted one…read moreof the best dentists in the Cincinnati area. All the staff are friendly and professional. All my, and my wifes, dental work has been painless and the results outstanding! Chuck and Judy Davis

Dr. Hollis is great and so is his staff. Everyone is super friendly and he's just a great guy to…read moretalk with. All the work they in treating and cleaning has always been top notch.

Quality care, very personable and friendly! Explained everything to me and showed me the X-rays so…read moreI could see what needed to be done! Excellent care, I highly recommend!!

Dr Yang and Staff are good, curtious, clean and very nice! Even tho I had an extraction I was…read morereally suprised how painless it was. With her instructions I did really good with my healing. I've found My New Dentist! Extremely Pleased.

Dan Moore I can't believe the experience I had at Family Dentistry. Customer for over 40+ years as…read morea committed customer. Went in for a cleaning, Feb 2027 I was getting radiation treatment they said we suggested deep cleaning. I said I never approved that but just want a cleaning. They said we can not do cancelled my appointment. March new appointment agree to deep clean in 2 areas they charging g insurance over $1100 but I would need to pay copay of $330+ today before treatment. I offered $100 from health Saving account but no must total prior to treatment. miscommunication about insurance coverage and treatment, I was left feeling frustrated and unhappy with the management team Dan Moore

This practice has become all about the money since the daughter Sarah Haas has taken over the…read morepractice. I have left this practice for another practice since her father Dr Robert Haas has stepped aside. They refuse to fix a problem with the work I had done unless I pay upfront for them to look to see if it's their faulty work. i would not recommend this dentist.

The quality of dental care is amazing. It is such a great place to have your work done if you…read morelike "exceptional. Dr Tara has extensive training. You may find cheaper but you won't find better dentistry anywhere.

Went several year ago for TMJ issue. They did some red light on my teeth and claimed I had a ton…read moreof cavities, teeth rotting inside, etc. using some red light they claimed could find cavities. Decided to get another opinion, as I have only had one cavity in my life and had no pain or sensitivity. Saw another dentist that said no cavities at all. Decided to go to one more dentist for a "tie breaker" and that dentist also confirmed absolutely no cavities, even did Xrays to confirm. I feel conned by this place even to this day, several years later so decided to write a review when I saw the name come up in a search I was doing. To this day, many years later, I still have no cavities. I feel this place is just about grabbing as much money for you as possible and seems to want to do unnecessary dental work. Would not recommend them at all and if you do go and they tell you that you need a bunch of dental work, GET ANOTHER OPINION before you waste your hard earned money.

Great compassionate care by the Dr and staff! Clean…read morefacilities and friendly people. Thorough examinations and excellent service and fees.

Avoid Trailside Dental Care…read more After treatment at this office, I was left in severe pain and repeatedly asked to be evaluated by a dentist but was unable to speak with one. Instead, I was given guidance by staff while dealing with significant pain. I ultimately had to seek emergency care elsewhere, where the problem was properly resolved. In addition, I was told I needed 6-8 fillings and a crown. When I sought a second opinion, I was told that none of that work was necessary and that only one small area needed to be monitored. The difference between those two evaluations was alarming. Recommending large amounts of unnecessary dental work goes beyond poor judgment -- it's unethical. What makes this even more concerning is that the dentist at this office has been suspended by the Ohio State Dental Board and is currently practicing under probation for documented violations involving patient care. This is public information anyone can verify on the Ohio State Dental Board website. Please research carefully before choosing this office. Patients deserve to know this information when choosing a healthcare provider. This review is based on my personal experience and publicly available disciplinary records from the Ohio State Dental Board.