3rd used. Car over the years. Fixed things on as is vehicle at no charge shortly after purchase…read more Super friendly snd fair service prices all times. Small town care with big town capabilities. Definitely recommend. Will buy next vehicle here also

We had a flat tire after taking our daughter back to college. AAA dispatch tried to find us a tow…read moreservice company that would be able to take us the remaining 80 miles back home. There were a couple service companies that either had other calls or did not want to tow us the 80 miles. I can't say enough good things about Hensley's towing and recovery out of Bucyrus, Ohio. Once they received our info which actually came from the Ohio State Patrol, they reached us within 30 minutes. Jim, the tow driver, was awesome and helped immediately and got our vehicle back home. I really appreciate the service that Hensley's gave and the willingness to tow our vehicle the 80 miles on a Sunday evening when other companies bailed out.

I was traveling west to east coast and had a tire blow out on I 71. Had no idea where I was exactly…read morewas all alone and I called this company! They were amazing and so helpful. They were not able to do my tow (due to distance) but they referred me to a closer provider (two in fact) then directed me to the closet tire repair shop and a hotel (as it was 12am) talk about going above and beyond! Thank you for all your help

My 19 year old son spent 3 days outside in the cold trying to fix his own car. He's gifted in this…read moreway and has always loved cars. He has a strong work ethic and he wanted to do it himself. He was excited to take the challenge and learn along the way. The job reached a point where it required tools that we do not have. He knew he needed help so he called our local shop, S&S. We wanted to support an independent, small business in our town. The Owner showed up with a flatbed while my son was still bolting the wheel on. The Owner climbed under the front wheel without being asked, to bolt the tie rod back on. It seemed like good customer service at the time. He took the car and we waited for a call with an estimate. The call never came. The next day they called my son to tell him his car was done, and handed him a bill for $646.10. The Owner charged my son $175 to tow his car 2 blocks to his own shop where they did the work without first discussing with my son what it would cost. My son bought all the parts, they were in the car. My son did 90% of the tear down, with the right tools, which I assume they have, it would have been a 2 hour task at most to install the new axle in and put it all back together. They charged $100 hr, and insisted it took them 4 hours. When I questioned the desk attendant, he told us the owner told him he had to crawl under my son's car and do all kinds of work just to get it on the tow truck. He tightened a bolt. It was 2 minutes of his time, and no one asked him to do it. This is about character. If they're willing to take advantage of a 19 year old young man, how do you think they will treat you, your son, your daughter or your wife?

Great work I was very pleased with the work I got done…read more Dealt with Bud and Dylan both were very knowledgeable