Responded in a timely manner and were very helpful. They were very direct about offers and not…read moretrying to upsell like some tire/car service providers.

Nick G was great as usual. Always professional and on top of my requests. I am a long time customer…read moreand can't speak highly enough about the crew at Sullivan Tire.

Anyone can sell you tires but no one does it better than…read morethe Viola Family Business!!! Professionally motivated staff and service techs who are very helpful, knowledgeable and willing to go above and beyond. The prices are awesome and the atmosphere is warm and friendly. Great company!!!!

Brake job was reasonably priced and well done. Thank you for being a trusted business in Fitchburgread more

Can never rave enough about Brian! Can always count on honesty, dependability, and kindness! No…read morematter where I live I'll be coming to Brian's!

We recently moved to Fitchburg and were looking for an honest mechanic when we came across Brian's…read moreon Yelp. After reading the reviews we decided to give them a try. We were not dissapointed. Brian seems like a great guy and his employees are very corteous and professional. We dropped our vehicle off on Monday afternoon for a pretty significant repair and it was ready Tuesday morning. They also provided me with a ride home on Monday after dropping my vehicle off. They also give flowers to the ladies as a courtesy, which I thought was so nice. They are located behind Slatterys, so you have to look for them though.

Find a tire place that actually knows tires. I have bought tires where for over ten years. All the…read moretires are under warranty. Two of them are worn very oddly and they say they're fine. Went on 11/14 and had front tire replaced. Had to replace toe rods. Did that and brought it back on 12/6 for an alignment. ( We have a lifetime alignment plan for this car). 4/17 I had to replace a rear and sensor and noticed the tires looked bad. Scheduled an appt and they say they are fine. 7/21 a rear tire got a nail and had to be plugged. Brought them to another tire shop and they said they couldn't plug it because the tread is too low. So we brought it to Firestone and they plugged it and when I asked if the tires were ok Nate said they definitely are and he went and asked the tech and he confirmed they are good. So I attached pics of the two rear tires. One is almost down to the steel belts. What's the point of a warranty plan if they won't honor it? Last time I was in there the customer service person helping told the person in front of us to go to the Leominster store because the mechanics at his Fitchburg store weren't as good as Leominster for the issue with his car. Couldn't believe what he was saying around customers. Tires are Definitely a safety hazard!! Try to get a regional manager to call us back to look for some help and no luck. Customer service isn't what it used to be!! Lee you say reach out. I have twice and haven't received a response from them. Not surprised everyone likes to say the right thing but they never do it.

Will never go there again…read more I booked an appointment online to replace a tire. They confirmed and asked no questions. When I came to the shop, they asked if the tire was new or used and then refused to install it. So basically they just wasted my time. The manager said that I should read some policies on the side. The problem is why should I be reading all their policies to book an appointment? If they have such an important limitation, why don't they ask about this when you're booking an appointment? When I mentioned this, the manager lied and said that all places will refuse to install a used tire, but I just got installed some of these by another shop. If you don't offer some services, mention it before people book an appointment. I will never come back again.

Got a flat and called to see if they had something to replace my tire. They helped advise me on how…read moreto get here and change my tire 15 minutes before closing. Rick was great. Really appreciate the help. I

This location will absolutely lie to you straight to your face about how long it takes to get your…read moretires replaced, and then they will blame you for misunderstanding what they told you directly to your face .......do not go to this store

Went to the store to drop my car off and it was ready after an hour with amazing service. They are…read moregenuine in trying to help everyone. Hesitant at first but affordable and quick place to get your tire fix with great service.

My tire size is hard to find in any store. Typically I will have to call somewhere, they'll order…read morethem, and I'll have to make an appointment. I was in a pickle and needed a new tire ASAP, and Tire Warehouse in Fitchburg had four of the exact tires I was looking for. So if you drive a sportier car and need tires, they may be able to help. They were crazy busy on a Saturday afternoon, but they still had my tires done in less than two hours and everything was fine.

Staff is very friendly! Services are reasonably priced. However-I was assured the car had been…read morerunning good and no issues found for years taking it there. I felt that was odd just due to the age and mileage of the car alone. So, I decided to take it to a new place for a second opinion and couldn't believe how much A&B "missed". All regular wear and tear as the car is getting up there but not fixed were safety concerns. Again- A&B assured all was good. Unfortunately won't be returning.

I had emergency car issue and I pulled in and wanted to know if they can help. They were kind…read moreenough to squeeze me in and roughly. Try to figure out what was the issue. Even though I did not have an appointment. From the front person 2 Mechanic

I decided to go with Meinke after my tire popped, on Fitchburgs horrendous roads, a day before I…read morewas to be heading up north for vacation. My co-worker had been the one to suggest them to me. I went onto their website, went to their booking page and seamlessly was able to book an appointment for the next day, I was feeling a sense of relief! When I entered the shop the guy at the front desk was quick to greet me but while he wasn't rude or disrespectful he lacked the welcoming and trustworthy energy one needs when entering a mechanic shop. I was instructed to have a seat in the waiting room, which can I say is definitely one of the nicer waiting rooms I've seen in a mechanic shop. They provide their customers with complimentary water, coffee, tea etc, there is a viewing window into the shop which adds points to the trustworthy factor and there's a tv with access to the remote if you wanted to watch something. The guy at the front desk provided me a print out of a quote for my tire and I approved it. With that being said I was not offered a choice in what kind of tire I had put on and I ended up just making sure they put an all season tire on my car. Unfortunately despite making an appointment I had to wait an hour before my car actually got into the shop. Granted I've waited double that time at Town Fair Tire, still frustrating. They got to work taking the lug nuts off and then a little too much force was used to get the last lug nut off and they broke in half one of my lugs. Having watched this all go down it would have been nice for someone to just quickly pop in explain or reassure me in the moment but what's done is done. They quickly got a replacement lug and before I knew it my new tire was on, no extra charge to me for the mistake. They were extra diligent to make sure my lug nuts were tightened properly and now I'm enjoying my vacation :)

They over tightened my oil plug and cracked my pan and wouldn't own up to it so I'm stuck with the…read morerepair only giving one star because it won't let me give zero

A perfect business. Keep them busy. It's comforting to have a place that you trust and helps the…read morefamily.

Female coerced me into a conversation then acted like I was a liar, talked about her husband exc…read moreshe looked like she was missing teeth Males looked like they just came back from a Twisted Sister concert I would have them escorted off my family's street at Cape Cod and my real Wall Street brokers wouldn't entertain a conversation with them! GOOG GOOGL

Took my 2018 chevy Silverado to them to get transmission filter and fluid changed. Told me 10 am…read moredropped it off 9am called them at 3 pm and they told me they were bringing it in now. I said ok . They called me back 5 minutes later telling me they suggest just the flush and not the filter. doing the filter is more involved so I'm pretty sure they just wanted to do the quick and easy Way because it was Friday 3:30 and no way they could get it done before they close.

Brought in a 2013 Ford E-250 Econvan with a suspected wheel bearing on the way out. It turns out,…read morethat was what it was. Good timing. Brought in on Thursday at noon without an appointment and work was completed by 5pm. In this day of what feels like are inflated auto repair costs, Tom's charge was very reasonable, an excellent value.