I purchased a van From Portsmouth Used car center. Alix was very helpful as well as the head…read moremechanic. They insured confidence in my purchase. I would purchase from them again.

They took care of my issue exactly as promised. Length of time and price estimate were dead onread more

Just bought a used car from Dan at Port City Nissan - very pleased with the price and best car…read morebuying experience I've had over 50 years of buying cars. Also love the lifetime powertrain warranty.

First, I'll preface this by stating I did not purchase a vehicle. Given that, buyer beware…read more They use 3rd party sites (IE: cargurus and the like) to show prices that are dramatically lower than what is advertised on their website. The car I was looking at, it was a $5K difference. I called them several weeks back to inquire and they stated that they can't guarantee what a 3rd party posts the price at vs. what is on their site. A complete lie. They absolutely know. I told them that it could be considered false advertising and the sales guy said thanks for letting us know. I saw today that nothing has changed. If this is how they get people through the door, stay away. I'm posting this to help avoid scams and frustration on the part of the buyer. Maybe now, they will reevaluate their marketing gimmicks. Time will tell.

To start off I love my new cx-90 which is a 2024 my experience at seacoast was mixed the financing…read moredepartment is great it's like lending tree they throw your info out there and u get the lowest rate unlike other dealers there is no finance manager so that was great but I went up on a Saturday afternoon thinking I was going to look at a car it was 45 minutes away but when u buy used that's what you do I was basically forced to take the car that day nowhere prepared for that took 3 weeks to get my plates and registration can't access the Mazda app had it there for 3 days to fix a few issues I had when I looked at the car told them Mazda said my telematics unit had to be reset they did nothing emailed the salesman 3 weeks ago no response I can go on and on if you want the lowest apr this is your place otherwise it's honestly a complete clown show actually

I didn't buy my car there. I've just been using the service department and have been very…read moresatisfied. Nick the service advisor is extremely helpful, professional and knowledgeable. I've been driving for years and I rate my experience at SMSD the best.

I bought a 2026 Subaru Crosstrek from Mike K. Mike was absolutely wonderful - he listened to…read moreeverything I wanted in the Crosstrek and hooked me up with exactly what I was looking for. I am very much pleased with the 'new car shopping' experience and love my new car!! I highly recommend going to Mike - low pressure, so friendly, and I drove off with my new car feeling very happy. Thanks so much Mike!

When they were made aware of a problem we had after the purchase was complete. They did everything…read moreto make the situation right. I must say, I am incredibly impressed

What a complete disappointment with the service department. I took my jeep in for service today. I…read morehad a heat shield that was loose. I received a call from a service writer informing me that they replaced the screw that was missing. During the repair they noted i was " pouring out oil from the oil pan" it was rotten and needed to be replaced. I questioned this finding as my jeep was just inspected a month ago and had an oil change and this was not mentioned. The person on the phone was quiet for a minute and then the description then changed to well the pan is rusted and they recommend changing it. I asked what the current charge was for the heat shield repair and he advised 180.00. Stating it took 1.5 hours to repair. I asked what was so complex about replacing a screw and was advised that's the charge. Frustrated with the lack of information and misleading description of the oil pan i declined the additional work. This Jeep is parked in a garage with an epoxy floor there's been zero oil or staining on the floor. Guess they haven't changed ...

Yet another great experience here at Bournival Jeep! Got way more for my trade in than I expected…read moreand a much better price than I anticipated! Ryan, once again, proved to be an excellent sales member and Jess in finance got an even better rate for me than my credit union gave me! Excellent experience all the way around!! Thank you all

I would just like to thank VIP Tires & Service and to everyone who contributed to my experience…read moretoday. I called earlier today in desperate need for an inspection. They told me they had a full day with no openings but if i wanted to drop my car off for a few hours they would fit me in (score!). I then asked about the cost for the service and they said there would be no cost due to a special they've been running all week ( double score!). I dropped my car right off and waited till it was done. By the time it was done, they unfortunetly ran out of the stickers that i needed for my car and i had to wait an extra 30 minutes until they could retrieve them. However, they were very apologetic and gave me the best customer service i could have asked for. No complaints here, it was a great experience, thanks guys!

Fool me once, shame on you. Fool me twice...? Ouch…read more Yes, we trusted VIP Tires & Service in Portsmouth, NH a second time. We felt certain that our previous poor experience - in June 2023 - had been a fluke. This time, VIP seemed the most convenient location for what we thought would be a quick repair: My husband saw coolant leaking from the right front side of our Honda CR-V. We assumed it was a reservoir issue. Worst case, the thermostat housing might need replacement. RepairPal and at least one other car estimate site suggested that the repair, including labor, would be between $647 and $779. Of course, we hoped for less. My husband arrived at VIP in Portsmouth shortly after 8 AM; the repair bays seemed already filled. However, the VIP mechanics were able to look at the car within about an hour. They said that the problem was related to the tubing connection between the reservoir and the thermostat. The estimate at that time was less than $500; my husband recalls it being far lower, but he's not sure of the exact figure. After that, they told my husband that they were shopping around for the best price for the needed parts. Unfortunately, many of those resources were hours away from Portsmouth. At 3:35 PM, my husband email'd me that the necessary part/s had finally arrived, and they'd begun work on our car. According to the receipt, the work was concluded and our car was out at 5:24 PM. The bill came to $1197.63. Of that, the parts came to $420.63; $849.00 was for labor. That's nearly $100 per hour for every hour that my husband was in the waiting room, even when it did not appear that the car was being worked on. Maybe all of this is fair or even a great, low price for the work that was done. Neither my husband nor I have the necessary automotive background to be certain. Past labor costs were never that high. But one thing that is certain is this: We'll use sites like RepairPal in the future. They'd not only quoted us a price nearly half what VIP in Portsmouth charged us, they also gave us the name of a nearby, certified mechanic who'd honor that quote. UPDATE: Colleen C. at VIP replied promptly. Here's part of what she said, "When it comes to our pricing, we follow what's called book time or book price... Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop. So if the repair takes our technician longer, you're not charged more. And if it takes less time, you're still only paying that fair, consistent rate. You're never billed for time your vehicle isn't being worked on." That's a contradiction in itself. On one hand, she says, "Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop." But then she says, "You're never billed for time your vehicle isn't being worked on." (And yes, I noted the EM-dash in Colleen's reply; it's often a red flag indicating an AI response.) As I said in my initial review, it appeared that VIP had called around, looking for parts necessary to repair our car. They weren't able to work on our car until late in the day. That's fine. However, the actual car repairs seemed to take about two hours. But let's say that VIP _had_ actually been working on our car every hour it had been in the shop... almost nine hours. The $849 labor fee meant a labor charge of nearly $100 per hour. To us, that seems stunning. Worse, it's far longer than our vehicle was worked on. Even if we say that it took VIP an hour to diagnose the issue, plus an hour to find a shop with the necessary parts, and then two hours to make the repair... that's four hours, adding up to $200/hour in labor charges. That labor charge is why we won't trust VIP again. The numbers just don't add up, nor does their explanation. UPDATE #2: By sheer coincidence, we were at the post office when a VIP staff member, Favian, was there. He explained quite a bit, including the extra work that had increased the cost of our repairs. So, I have - with some uneasiness - changed my review to 2 stars. Favian also explained that VIP's standard labor charges are $170/hour. That's stunning. Our regular mechanic in Orlando, Florida, doesn't charge anything close to that. UPDATE #3: We discovered that the hood release had been broken while our car was at VIP. Now, to check the oil level, etc., we have to push our fingers under the hood and find the latch to open it. So, this review is - once again - one star. My husband and I are still unhappy that we were given an estimate of less than $500 for the repair, and then - with no warning - given a bill of over $1100. For that reason, plus our 2023 experience at that same VIP location, we will not return to that shop.

Subject: Complaint Regarding Unsafe and Erratic Driving - License Plate 59 BM…read more To Whom It May Concern, I am writing to formally report a dangerous driving incident involving a vehicle displaying license plate 59 BM that occurred May 22,2026 @ 11:48am on Main Street in Peabody, Massachusetts. While traveling on Main Street, the referenced vehicle exited the highway where the driver was required to stop at a posted stop sign before entering traffic. I had the right of way at the time. Instead of yielding, the driver proceeded aggressively and attempted to force my vehicle off the road. The driver then continued driving alongside my vehicle despite the roadway being designated as a single lane, creating an unsafe and hazardous situation. Their actions appeared reckless and demonstrated a disregard for traffic laws and public safety. Following the incident, I contacted Portsmouth Ford in New Hampshire to report my concerns. I was advised by the manager that there was nothing they could do regarding the matter. I believe this behavior presents a serious risk to the public and should be documented and reviewed appropriately. I respectfully request that this complaint be investigated and that any necessary action be taken to address unsafe driving practices associated with this vehicle. Thank you for your attention to this matter.

I have owned Ford F150 trucks for over 20 years and Portsmouth Ford is my preferred dealership for…read moreboth sales and service. I bought my current 2019 F150 here in 2021 and have used them exclusively ever since. The quality, consistency, and convenience they provide are top notch. Their Ford Pickup and Delivery service is an incredible time-saver. They come to you, pick up your vehicle, complete the work, and return it when finished. They also text when your driver is on the way for pickup and again when returning the vehicle, so you always know what is happening. It is a well-organized system that takes all the guesswork out of the process. For regular maintenance like oil changes and tire rotations, their Quick Lane service is fast and professional. On my last visit I called last minute, got in within ten minutes, and the work was done efficiently. Scheduling is also excellent. As long as your contact information is up to date, you receive both email and text confirmations about your appointment. There is never any question about when you are scheduled or whether it is confirmed. This kind of clear communication is something many other dealerships could learn from. The staff are friendly, the sales team is never pushy, and the waiting area is clean and comfortable. Portsmouth Ford delivers honest, dependable, and professional service every time. Highly recommended.

Absolutely terrific buying experience with a no-pressure salesperson who is no longer there. Very…read morehonest and he provided me with a fair trade-in value of my former truck. That experience is 5-stars. On the other hand, the service department is sub par. What their mechanic couldn't find as a brake rotor problem was found by my mechanic with an isolation test. Additionally, I've asked them 3 times to remove me from their solicitation list. I still get calls, emails and texts that still do not stop. I'm ready to report them to the NH Atty General's Office-Consumer Division if it continues. I get that maintenance/repair is more of a money maker than car sales, but let's be honest, we as consumers don't need the pressure. It's disappointing because I likely won't buy another truck from them again.

I wouldn't buy from them. Paid extended warranty on a $75k suv and they wont give you a loaner car…read morewhile after the vehicle gets towed to the dealership. I regret my decision buying from there.