Really bad experience at this body shop. Manager Ryan stands by his shops shoddy workmanship and refuses to admit key aspects of the repair that were done incorrectly. These defects will cause corrosion in the near future. And frankly do not look like a presentable factory like appearance. He wanted to see what he could do to"help" the situation however he didn't offer anything that was going to fix the problem. I admit I lost my cool with the guy but he just shut down and said he would not get into a "pissing contest" with me. I dropped off the keys, one of the workers dropped off my truck without saying a word and nobody checked in my rental. I took pictures of the rental as I dropped it off to cover myself. Totally unprofessional. I brought my truck immediately to another reputable body shop and asked them to look over the repairs. They were quick to point out several problems with the repair including a few I was unaware of. The only remedy to fix the truck is to repaint the whole area. Where Ryan denied his shop touched the inside of my fender the other body shop told me he could see where they used a dolly and hammer inside the fender to bang out the dent, they also did not get enough black paint (inside the fender lip) and he pointed out the primer showing thru. He also pointed out where they did not paint the entire surface and that it is now subject to corrosion. He showed me sand marks up near the top of the cap that stand out especially in the sun. When he fully went over the area he was not sure what he would be getting into because he found unstable area's in the clear coat that would need to be addressed. I made the mistake of paying for my truck deductible before inspecting the truck and now have to go thru stop payment proceedings. The shop had my truck from 9/3/19 until 9/18/19 More than enough time for a quality repair. I seriously question the integrity of this shop when the Production Manager lies about the work performed and caution anyone considering them for their repair needs. I now have to bring it to another shop to have the work done correctly, go through the rental process and be without my truck again. Quite a nightmare. Stay away from Key Collision of Keene. read more

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I was very happy with not just the work that Key Collision did, but with their customer service after I picked up my car. I had a dash light go on that I thought indicated a transmission problem, so I called. Even though my transmission was not affected in the accident, they made me appointment at my earliest convenience. Turns out, it was a simple light bulb indicator. I would have completely understood if they were upset with me for having them take a mechanic off of another job to look at mine, all because I misread my manual. Instead, they were kind and generously replaced the bulb, even though it wasn't even on the side of the accident! From the receptionist to the manager to the mechanic, they were generous with their time, patience and expertise. As a person who knows nothing about cars, it's scary to put such an investment into the hands of strangers when my car was damaged. They made the experience more palatable with sending me the itemized estimate and communicating with me in a timely manner about my concerns and questions. They were also great about keeping me up to date on when my car was ready. I hope I never need their services again, but if I do, I know I won't think twice about going to them! read more

Took my 2023 Chevy in after a mild side swipe incident. This place damaged 4 pieces inside my car, jammed my rear seat belts under the seat, broke clips inside my door, left 2 scratches in my paint caused by them, did not seat the rubber in my door properly, left out 2 screws/clips, that left pieces hanging and today I just paid to have a dealer tell me my rear blower motor wasn't working because the ground was not connected behind the rear quarter panel this body shop fixed. After waiting weeks for an appointment to have the new pieces installed the manager argued that the scratches weren't done by them, "since it's been so long" even though my car was back there less than 2 days after to show them my complaints. This place is a joke. I wouldn't even give them one star but you can't leave a review without at least one read more

After a particular incident with a car wash, we needed to have some work done to repaint the roof and affix a new rack after the original got busted. Key Collision was chosen by our insurance but I am totally happy with their work. They had a comparable rental for us on site and did a great job with the paint -- looks brand new despite being 15 years old. The people explained everything, handled all the details, and there were email updates at every stage. I'd use them again no question. read more

FIVE Years ago Key Collision did a repair on my car. A few months ago my garage door handle rubbed the bumper cover and created a scratch. That scratch kept running till 10% of the paint on my bumper cover peeled off! Also unexplainably the paint on both sides of my bumper cover started pealing. I asked the kids if they're pulling on my paint, they said no. I brought the car back to Key auto for an estimate on repainting it. The receptionist said they only handle insurance claims but gave me the name of another shop. The other shop asked if this was and aftermarket bumper because it looked like it was bad primer, they could fix it for $800. But I should bring it back to the shop that fixed it in the first place, they "should" warrantee it. I brought it back to key auto expecting them to give me a hard time. After all it'd been five years since the repair. I explained the situation better this time, that is was the bumper they had replace that was pealing. They looked up the car repair record, looked at the bumper, and said no problem, they'll order a new one and replace it no charge. I was shocked at the ease in which this situation was resolved. read more

This place is excellent. They use all the best parts and have master technicians. Great prices and no hidden charges or surprises.

my car had front end damage and broken windshield fluid container. when it was ready i asked the manager if they included fluid. She laughed and said "of course ". NO NOT A DROP. SERIOUSLY!!! I didn't notice till i needed to use it. i am livid. I left s a message for them to reimburse me via mail. We shall see. read more

Absolutely the worst repair I have ever had done! When the sun shines on my car all you see is the scratches from the filler they used. Horrible! read more