This is getting a 3 because I would give 5 stars for the doctor and 1 star for the receptionist…read more I went into the office for back pain. Go up to the desk. Young teen or twenty something boy with AirPod in. Dock points for unprofessionalism. He tells me to scan the code to check in - okay. It took me 30 minutes to upload everything because they had no reception and even connecting to their wifi did not help. Grant it I am the single only patient in the entire office. When I checked in it said the next appointment would be 20 mins. Well that 20 mins comes and goes because I'm still uploading the forms. I speak out "is this always so slow" he says yeah sometimes. Fill it out get to a part that it literally freezes at. They had saved all my info from when I went for a Covid test in 2020-2021, but it had updated since then. I updated it all. Get up to the desk tell the guy this part of the app is frozen. He's asleep. Literally asleep at the desk. He wakes up - why thank you for waking up enough to help me. He says oh that's okay I don't need that part just your insurance. He looks at the online retrieval of my sheet which again it's now been a half an hour since I started and 10 mins since my scheduled appointment time and says "it says your insurance is out of date". I said I know I updated it on there to the new one. Asks me for my card and updates it. So now I realize I spent a half an hour trying to upload photos of my insurance card when he has to type it in anyway because the stupid app didn't work. The app he made me fill out, I told him it wasn't working and he didn't offer any help. So I sat in a chair uploading 4 photos of my id for no reason because he had to re-do it anyway. As soon as he types it in I get called back. So the entire process could have been avoided if he just did it in the first place. The doctor was amazing. Great bedside manner and I'd give him a 5.Looked at me helped me immediately. My entire visit with the doctor was 1/6 of the amount of time that it took me to get to see him because of the fiasco at the desk. Get better desk staff. Don't make people upload stuff when you have the capability to type it in- especially when I am the single only patient in the office for a half an hour. It wasn't busy, multiple people weren't checking in at once. It was totally unnecessary.

The only reason it's not a 1 is because the PA was at least decent…read more I'm visiting from VA and have had a cough since before Christmas which seemed to be getting worse. I go online and see that I can make an "appointment" GREAT!! Get a 1:30 time. Complete my registration online as requested. Show up 10 mins early as instructed, immediately take my copay....all great. After waiting for an HOUR, I ask "Do you not honor your appointment times?" Answer: it's not "actually an appointment". Funny, on line it says "schedule an APPOINTMENT! My response is, "Then don't say it's an appointment!" Maybe the definition needs to be made apparent: 'An appointment is a formal date or plan to meet at the appointed time. Whether you have a doctor's appointment, a hair appointment, or a 1 o'clock lunch appointment, you need to be there -- or you'll have a broken appointment'....it's not a suggestion!!! If i had just walked in, i would have naturally expected the wait might be long. Next, online it asks for my SSN, which I don't like giving out. It stated "optional", so I did not enter it. When I hit next at the bottom, it took me back, highlighted the box in red and said REQUIRED. When I mentioned this, the clueless, not very helpful girl at the desk said, "oh you can just put in any 9 numbers". Well how the hell am I supposed to know that! Also, if that is the case, and you don't need it, have it DELETED!!! Now to the visit, after 1.5 hour wait, finally see the PA (she was adequate enough)....spent less than 5 mins with me (did I mention when I arrived there were only 6 people in the waiting room? At 5 mins a person, I should have been seen 45 mins ago!). Diagnose me with a sinus infection, would give me an antibiotic and some cough suppressant, follow up with my PCP if not better in a few days, RX called into pharmacy. Good to go. Only no, zero, nada visit summary....nothing at all in writing. No info on logging in to some top secret server to see my visit summary. Don't remember what pharmacy I chose when I completed the VERY brief registration online as I assumed there would be some sort of after care summary. Had to go back in and ask Miss clueless what pharmacy it was sent to. This is health care, not 7-11 where I'm buying a 6 pack and a taquito....I rightfully expected some better communication. I get a 10 mile long receipt when I purchase a candy bar at CVS! Gonna find a better urgent care for future needs!

If I can rate this place as a 0/5 stars, I would My mother…read morebroke her wrist so she went to this urgent care for the first time. They did the usual xrays and wrap to stabilize the wrist. Because the break is severe enough to needing surgery, my mom wanted to see an orthopedic specialist asap. My mom was going to go to Doylestown Hospital ED but someone from Tower Health supposedly told her that it would be POINTLESS to go because they would just do the same treatment as theirs. Instead, the provider referred her to Rothman Orthopedics located at Lankenau Medical Center, which is 1 HOUR AWAY at 3:30pm. HOWEVER, my mom did not leave urgent care until 3PM but supposedly they told my mom that as long as theres an appointment made, it will be okay. We rushed through heavy traffic. I assumed that my mother was aware of the office hours. We made it to Rothman around 4:15pm. The problem is that there were no doctors available because they closed at 4:30PM. While my mom is crying because of the intense pain, I called Tower Health for any other recs because their only recommendation was no good. The guy told me, "so what do you want me to say?" He could have at least said "go to the ED" and/or be EMPATHETIC to our situation. We could have avoided this whole shenanigans and hours of traveling by going to ED at the first place. The provider at Tower Health made poor recommendations -- the appointment that was arranged was impossible to make on time. My mother is not medical savvy so she took everything to what the people at Tower Health said to heart. I am a registered nurse so naturally I was appalled by how my mother told me happened . Showing empathy and compassion goes a LONG way to providing excellent patient care/experience. If I was the provider, I would have been realistic and even google the times the office is open. I think it is good practice to know the days/times the office is closed before making any urgent referrals. This would usually not bother me as much but because my mom was having 10/10 pain and walking around with a BROKEN WRIST, I can think of so many different ways her experience could have been and how they communicated to her. I would NOT recommend this place.

Rarely take the time to write reviews, so here goes everything: In a time when accessing personal…read morehealthcare has become akin to a naked and afraid TV challenge, fenced-off from us by COVID protocols, both guided and misunderstood, a true fearless provider still exists in this healthcare dystopia: Tower Health Care, Doylestown, PA My PCP of 25+ years wouldn't see me, even though I home tested negative, twice over 7 days and said I know this is bronchitis, please can you call-in an antibiotic which they have done several times before over my tenure there, sorry nope. I was getting a little nervous at this point and feeling a bit panicked about getting help. I decided to take a chance and left a very long line outside in the freezing cold of another urgent care waiting for number and drove up to Tower Health to see how they were dealing with rapid testing. Immediately met an intake person (I didn't catch her name, sorry) said only PCR (which I didn't care, just wanted to see a doctor) and then later called me, as I waited in my warm car, (30 mins, and I know I would still be outside at the other urgent care waiting for only a number, and said the words I needed to hear: "You're up bud"! I have to say I felt a sense of relief, silly I know, but when you feel like you are coughing up your lungs and having difficulty breathing, and it's NOT COVID!, you begin to feel a little claustrophobic. From the intake person, to Mandy (nurse) and Sima Assefi, MD, I felt like I was surrounded by the "A" Team! Professionals each one, efficient, direct, fast, and personable to me the entire time. Made me feel like I was the only patient in the office, which of course I wasn't. Mandy walked me back, took my vitals and history, determined an initial course of action with Dr. Assefi, and done. Dr. Assefi then immediately swooped in, diagnosed me as having guess what? Bronchitis. Only by now it was pretty bad, worst case I've ever had, she immediately took aggressive action. Mandy put me on a Nebulizer for about 5-7 mins, Dr. Assefi came back in, listened to my lungs again and announced now I hear your lungs fully expanding! WOW! She gave me not just the one antibiotic prescription but two other drugs to get this kicked out of me, fast! I've been around healthcare a long-time, as in an - olderfart. Both as a patient and professionally. Used to fly medevac helicopters back in the day with a flight nurse and paramedic on board. Those folks know time is of the essence every time they climbed aboard. This Tower Health team reminded me of those flight nurses and paramedics, fast, efficient, really knew their medical stuff! An "A" Team! You folks are pretty amazing! Thank you!!

the secretary at premier checked my insurance and told me it was $50 copay. However, my insurance…read moremedical claim is saying $70. I called the billing department because it was obviously a mistake on the secretary for giving me the WRONG information. Because it was "supposedly" $50, i decided to go ahead and get treatment there. But now that I find out that I got the WRONG information on their mistake and they are refusing to make up for that mistake and still make me responsible for $20, I give them 1/5 rating instead of 5/5. They should have at least apologize for making a mistake that cost me additional $20. But no, they did not.

My goodness is the service awful. Visited and upon even approaching the desk, I was literally…read morebarked at by the red haired female assistant "SIGN THE CLIPBOARD AND SIT DOWN". Incredibly rude and this woman shouldn't be in healthcare, let alone a very basic customer service oriented job. Their sign in process is not confidential or HIPPA compliant as it requires your full name on a clipboard as well as a reason your sign, and every guest signing in thereafter can see it until they decide to cross it out. When called to the desk for my insurance cards I asked the red haired female assistant if she could give me a ballpark estimate of how long to be seen as I had a baby waiting in the car with my husband, her response "nope"... told her do you really not have any idea if it could be 20 minutes or 5 hours? Her response "don't know". I asked for my insurances cards back as I'd like to go elsewhere and she literally threw my cards back at me.

Very caring and helpful staff and physician. Quick turnaround. Took the time to listen to my…read moreproblem and prescribed what I needed needed. Did not have to wait long. Easy to park. Easy to find. Highly recommended this facility and will definitely use again.

I went last night presenting with a bad cough. After Dr. Applebaum listened to my lungs he declared…read moreI had bronchitis. He had the tech run an EKG on me. He then tells me I had had a heart attack and need to go to a hospital ASAP. I went to Doylestown's ER with the EKG in hand and was promptly told by 3 triage nurses nothing on the EKG indicates a heart attack. They reran one which was fine but due to all the unneeded stress my BP was through the roof. I was in the ER for 3 hours where both Covid & flu were negative, troponin blood was negative and my chest X-rays were clear. I was told what I have is viral NOT bronchitis or a heart attack. This place is an absolute disgrace and I truly feel they should give me my $90 copay back as well as really question Dr. Applebaum's ability to properly screen and diagnose people. Thoroughly disgusted with the way I was treated.

Wow! Dr. David Hockenberry is absolutely one of the best doctors I've ever encountered in my life…read more After feeling like the assessment of another physician at another urgent care center was not thorough I decided to come to liberty for a second assessment. I am soooo so glad I did! Wow. Dr. David took a look and immediately told me why I was experiencing the pain I was having and went in and did everything that was necessary and prescribed the appropriate medication. He was so thorough in explaining every step. And was so careful and considerate with the care he provided. I'm sad I'm not a local and cant make him my primary but I would recommend him and the amazing staff here to everyone I love. 10/10 experience and I am feeling so much better.

I went to liberty for clogged ears and left happy. The place was clean. They were quick, kind and…read moreprofessional.

After arriving 10 min before my time, I waited 30 mins past my appointment time to be seen. They…read moregave my an xray for my sore wrist. I was told my wrist was fractured, given a brace. a link to my xray, and told to go to an ortho dr. At that appointment, the doctor told me it was the wrong xray. I called liberty, got a different link, which was of my wrist. I was told it was NOT fractured. I was told to rest the wrist for two weeks. So, long wait, wrong xray, incorrect diagnosis. Not much good there, but a lot of incompetence.

I went here because I thought I had strep throat. They did a culture and sent me home. I waited 2…read moreweeks for results and didn't hear anything. I called them and they said that they never sent my culture to the lab to be tested...

The staff was helpful and professional. It took a little bit of time before I was seen by the…read morenurse, but after that things moved quickly enough, and I was treated well by the nurse and doctor. Overall the experience was excellent.

Though I see this page has not been "claimed," as of yet I want to be the first to leave a review…read morefor when it does. I was having an an extremely frustrating experience with a collections agency (go figure) for this company representing Doylestown Emergency Physicians, "AR Resources." One word about "AR Resources," They treated me very poorly and would not listen. I realize they are a collections agency and they need some leeway as far as being "jerks," but this very much surpassed. I'm just going to leave it at that, I will write a separate review- was frustrated because I knew I was right. By the way unless there has been a lot of complaints about this collections agency I do not blame Lisa Smith, the amazing woman who helped me; in the context of business people I have dealt with over the years she really is. In addition I don't blame Doylestown Emergency Physicians PC as an entity for their (AR Collection's) behavior. I'm virtually positive they hired a collections agency for their billing and, from the vibe I got from Lisa Smith, I'm very certain that Doylestown Emergency Physicians did their due diligence to do make sure they don't have a bad rep and that they do their best and are ethical. Nevertheless I would be remiss if I didn't state that a different agency; a kinder gentler collections agency. Anyway without going into details I will just say I got frustrated and finally "went to the top," which is pretty much what you should do when you need help. I don't care what kind of entity it is, why not deal with the person at the top who is most qualified to help you? At the very least they will direct you back down the ladder to the person most qualified. Anyway the person I went to at "Doylestown Emergency Physicians PC," was LISA SMITH I'm not sure of her exact title I believe she is the Chief Operations Officer (COO) or the equivalent within that organization. FINALLY someone was able to help me, and with lighting speed no less. LISA SMITH was spectacular (she deserves the Caps, each and every one of them, because she is the only reason I wrote this review), she looked into it herself and saw that the particular issue was not my fault. I wouldn't say I got any "special favor," I would just say I got thorough and very fair treatment. Thank you Lisa! -KS

zero stars if I could. i tried to rebook my appt (after 2…read moreattempts) and was out on hold for 5 minutes. The office manager picks up and blatantly said, "well you left us a bad google review so we deactivated your account". for reference, read my Google review that details the nonsense I went through with this office.. Let me say the nurses and docs there are great! I was with this place for 11 years. But the front desk staff has always been sassy, - any time I have had to call the office twice in one day they are very obviously annoyed and blow you off. Save yourself the trouble and go somewhere else

If I could give zero stars, I would. One year I had to get…read moreblood work three different times because they kept sending the wrong order to the lab, they change appointments dates and they don't give you the option of using a cancelled one. You have to call them every week to ask them if they have cancellations or not when they are the ones who cancelled -or forgot to add your appointment- on their calendar. The lack of communication and organization is staggering.