It's been about 5 years or so since I've last been here. I last remembered that they were actually the best back then. I don't know what happened. But, I was very disappointed with the food and service. I will give them credit for being clean. But, everything else was not the standard they held back in the day. I hate giving bad reviews and hoped that the food would make up for everything else. I'm sorry to say it didn't. So the reason why I'm giving this KFC 1 Star is due to two reasons. 1. The service was complete crap. The customer service I received totally blew my mind and not in a good way. So, I go in and browse the menu. I start ordering a few menu items and since they didn't have anyone waiting behind me. I start asking a few questions about certain items on their menu to further make my decision on what else I wanted to order. I then order the chicken my husband wanted and asked for crispy and spicy. Since that is what I remembered about the Bloomfield KFC. They were the only KFC that had Spicy chicken. So the person behind the counter is trying to tell me something. First of all you could barely hear him since he wasn't using his big boy voice. Then I start looking back at the menu to see if I still wanted to order that second order or not. The one that was helping me behind the registers all of a sudden disappears. Come to find out instead of finishing with me. He walks away to tend to the drive through window. While there is this other kid behind him just standing there. Seriously! Who does that. Finish with one customer first or tell the kid standing to the side of you near the drive thru window to take care of that customer. You also could of said "Ma'am, I'll let you take your time and think about it and while you do that would you mind if I take care of the drive through real quick". Nope, didn't even have the courtesy of saying that to me. 2. While he was away I decided to go on yelp to check in and take a few pictures for when I was ready to do my review. Tell me why the kid that was standing on the side is watching me this whole time. Then comes up to me and ask why I'm taking pictures. Seriously! It's really none of your business as to why I am taking pictures. But, anyways I tell him that it's for yelp for my review. He then says to me "You gonna post a good review right?". Ok, for one talk to me in proper english. Second, you already know how the review is going to go down. That is why you went to your co-worker and mentioned about me taking pictures. Yes, I heard you say that. I have excellent hearing. 3. The food, I really don't know what to say. I asked for extra crispy and got extra soggy with an excess of oil with it. it wasn't even seasoned properly. It tasted so bland. You have a monitor that you also read off of to bag our orders. How do you guys miss an item that was on my order. It's not really that hard to do. Read Each item off one by one, then put it in the bag. Once it is all in the bag. Re-check the bag to make sure that everything on that list is inside for your customers. I really don't understand. It's not rocket since. Like I said this is the first review that I am so mad about writing. Due to the fact that I have not written a bad review before. I love writing good reviews to help others that are looking for places to go and also to help the business grow. But, I just can't not with what I've experienced. Looking back to the other reviews I know understand and see why I ended up having to write this type of review. I just wish that I looked it up on yelp before I came and would've avoided this all together. read more

See all

I came to this place twice on Tuesday, order a 8 piece meal with two lg drinks and both time they charged me $45 for it . Pay for it and for sure not going again ! I work hard for my $ so they can easily rubbed bluntly at my face ! This has become a routine and is not fair to the customers!!! read more

Why did I order an 8 PIECE tender and they attempted to charge me $40? Then when I had to double take and ask again "wait, how much??"... "$35.60 something" I said "for an 8 piece no sides? No drink no thing Just tenders?" She says "yup, you still want it?" Insert F word here NO. I'm just curious as to why. Never again. Try that with someone hungrier I guess. Zero stars and be aware of what you're being charged when coming here. read more

Service is terrible, ordered two chicken littles and a side of fries. Chicken little missing! How do you miss half the order. Went to get it back and they refused to give me my sandwich or help me in anyway. read more

Enjoying my extra-soggy chicken. Once again I am disappointed by my order. If you look at my photo you can tell that the coating is not cooked again. read more

KFC - Fast Food Near Me - Bloomfield, Connecticut

This place sucks. I only try to come here when I'm desperate, which is a bit more often than I'm comfortable admitting. The service is terrible. I can't tell you how many times I've gotten the wrong order. Which seems really hard to do when I'm the only other customer in the dining room. Despite that, I still have to wait at least 5 minutes to have my order taken and that's on a slow day. Thry prioritize the drive thru customers over the walk-ins and no matter how many times you come in and order the EXACT SAME THiNG you'll always get a different price for it. There's another KFC about 3 miles away on Albany Avenue and a Popeye's a few blocks away from that location. Do yourself a favor: avoid this place if you can. read more

KFC - 5 people in line ahead of me, 1 order's been taken, and I've been waiting for the last 10 minutes. This KFC is a self-inflicted punishment. - Fast Food Near Me - Bloomfield, Connecticut

Why why why did have to put up with being educated on the difference between a bite and a dipper,I just wanted to exchange my meal because I ordered the wrong thing. How important is it for you to tell me this, instead of just giving me my food with a smile so I will come back and get more food. 1) your not super busy. 2) I don't understand why your have to be so rude that ppl feel it's their fault you have this job. 3) Customer service here sucks, plain and simple it is POOR, I was chastised and warned that this exchange of food would only happen one time..... You are correct on that because this person will not be coming here any more but this one time. I will stick to the KFC in East Hartford where they are slightly nicer. If I can the one in Rocky Hill where the Customer service is ten times better,sans the attitude read more

The service at this location is horrific. NOW...In addition to notoriously long wait times, this location can add fraud and taking advantage of customers to this list. I ordered a $5 buck box and received a $5 buck box, however my receipt was for a regular and completely different, more expensive meal. How do you get the order right, but not the ring up? Sounds fishy to me, and they're taking advantage of the fact that most people don't check their receipts, especially if their order was right. This location also had me wait 15 minutes for food that was not ready and was told would be brought to the car. After no one ever did, I went inside to see my food sitting there waiting for me to come in and get it. I guess because it was raining the employees changed their mind about still bringing my food. When corporate was notified I basically got a "We're sorry and we hope you still eat here," response. They didn't even offer to at least refund the difference between what I ordered and what I was charged for. I've been patient with this location in the past...but never again. Save your time and money. Smh read more

KFC - KFC's management/corporate giving a generic "our bad" response, to hearing about their horrible service. - Fast Food Near Me - Bloomfield, Connecticut

I find myself agreeing with all the other reviews. Everyone is rude and the drive thru is outrageously slow. What was I thinking?! Last time for sure. Oh and as I check. My order is wrong. Awesome. read more

NEVER AGAIN! After a long day of work I went to the drive thru against my better judgement. Got home and found I was given a half eaten biscuit with huge teeth marks with my two piece meal. YUCK HOW NASTY. I called back and asked to speak to the manager and the staff was very rude and nonchalant as if it was a normal occurrence and I never got to speak to the manager. Apparently one of the servers mistakenly placed their half eaten biscuit in my meal.... hmm why was it in the vicinity? What happened to not eating around the food being served? This place needs a total overall staff and all. Matter of fact call the health department! Needless to say I had no interest in a meal replacement or going back for a refund at that point. NEVER AGAIN - ZERO STARS! read more

This was the worst service I have ever experienced at any place of business. You would think with how long they took to make my sandwich it wouldn't have come out crumpled up in a ball and every single potato wedge was stuck together in a clump. If I wasnt in a rush at work I would have been able to go back and complain. Terrible. read more

The drive thru speaker system is like a fisher price toy. I cound not understand them or they couldnt hear me. Its order and hope at that point. read more