Waited 5 minutes before someone came up front to take an order. Everyone hanging out in the back read more

Plan on waiting and waiting for your order. They appear to not keep any chicken pre fried. The food was hot and full of flavor. Went on Tuesday for the special. Bucket $10...2 large sides $10. Good deal but not worth the 40 minute wait. read more

We waited for 30 minutes at the counter and got no service. after 30 minutes they told us to go though the drive through because the counter was closed until they got through the drive through. once we got to ordering at the drive through they told us to go inside because it was closed. staff was also throwing stuff on the floor and doing nothing. This was absolutely ridiculous and I have never seen anything like this at fast food restaurants. read more

Kentucky Fried Chicken Foley, Alabama Am I the ONLY one they consistently screw up my order? At least they are consistent! Consistently wrong! Today, at about 2PM, I ordered their "special" 20 wings for $20, only available online through the app. It's SATURDAY afternoon, during FOOTBALL Season, they have a WING Special. DUHHHH! It processed my order and gave me a pick up time 15 minutes later. So I made my way to the store, received a text through the still open app, that my order was ready. So in I go. There are literally 2 other customers in the restaurant. The 5 employees are running around lost. I inform then that I'm here to pick up my "ready" order. They inform me it's NOT ready and will be about 10 minutes. OK, no biggie, I sit to wait. The two previous customers get their orders. A gentleman comes in who has ordered online, his order is NOT ready. They, hand me my order (supposed to be 20 Honey BBQ WINGS, tossed in the sauce). I check, NO SAUCE! So they take my order back and go to sauce it. In the mean time manager comes out and informs, the only other customer "we have a situation"! WHAT? You ordered crisp fried chicken, but we Don't have any crispy, fried breast's! OK, customer sez. Substitute crispy fried thighs! We don't have any crispy fried PIECES. Period! WTF? This was on online order, wasn't there enough time to process the correct order before the customer drove across town to pick up his order? The restaurant was EMPTY! I'm handed my order and just happy to be on my way! Get home and my order has "Mike's Hot Honey", NOT Honey BBQ, Notice my order should not be HOT, as in spicy! I call, the manager from home (8 miles away), explain and he argues with me that my order is correct? WTF? That's irrelevant, the proper response would have been, "we're sorry sir, when you come back in we'll make it right"! This would be a GREAT Location to open a Fried Chicken Restaurant! read more

while the place was empty when we visited the entire staff were texting and talking while virtually every table needed cleaning. it was terrible wait time as well for the place being as quiet as it was. KFC you MUST do better with the customers you have before everyone just stops visiting. With that service I am surprised you are still in business read more

The service was good and the price was fine. Unfortunately we bought the chicken pot pie which had a great taste but there was no chicken in the pie. read more

Wow what a night! The food was awesome. My filet migon was so tender and cooked to perfection. Their bread & butter was oh so good. We had the Fried Green tomatoes as an appetizer. Their sides were so good fried okra was great and the pickled beets were very good. We had the dessert benigets apple and peach with 4 spoons. The lightening could have been better. Sara was awesome entertaining she has the special touch. She is very good at her job. We loved her we will be back. read more

This place has really went downhill in the past years or so. The workers never seem to be doing their job, or at least even wanting to be there. The cashier just looks at you like you're dumb. The food was mediocre at best. The place was very dirty. read more

I walked in and then saw the reviews on Apple Maps and almost turned around.. but I'm glad I didn't! The staff was friendly once they realized I was friendly, I think they are unfortunately used to rude customers. They well accommodated any issues. I think they simply are just not very busy to have all of the food ready and fresh as needed. I think if they would accept the loss and toss old food more often, more customers would be happy, reviews would turn around, and so would business. You can't beat the original KFC, so it has nothing to do with competition in the area. I'm not an expert but I hope they turn it around and we don't loose this business. read more

Everything could improve. No service inside! No food available for an hour!! Several customers left empty handed! If it takes an hour to cook Mac & cheese. Someone is doing something wrong. Inside was very clean because of No customers! Close the store now ! KFC reputation is being ruined! read more

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Drove 25 miles to Foley to KFC since we don't have one in Fairhope. It was our first visit (and our last). The ladies in front of us ordered the pot pies - after much yelling back and forth between employees blaming each other because they didn't have any ready, they finally put some in the oven and the couple were told the wait would be 22 minutes. We then ordered and the cashier was very unfriendly, the food was mediocre, and the seating area was dirty. When they gave us our food, the girl said that they were out of biscuits but she would bring some out to us as soon as they were ready. Well, surprise - that never happened. We finished eating, and no biscuits ever materialized - although I did notice some other people who had come in after us did have biscuits with their meal. Overall, the whole experience was terrible - we'll never go there again! Can't believe that the manager of this business sees these reviews and let's that kind of service continue. The Colonel would be appalled! read more

If I could give 0 stars I would! Ordered a bucket of original chicken, mashed potatoes & gravy, coleslaw, biscuits. Took home to hungry people, received dried out extra crispy with absolutely NO meat! Hard stale biscuits! When the only "decent" thing was mashed potatoes & gravy and the coleslaw, pathetic! Called and was told "we're closing and not making any new chicken" (even though they're open till 11 PM) and hung up! So quick run to Publix for halfway decent fried chicken. If the manager at KFC Foley AL is reading this DO BETTER! Colonel Sanders is turning over in his grave. read more

3/19/25 midday. The restaurant looked empty. The drive through was empty. I sat in the drive through and the order taker was mumbling at other employees. I sat at the menu speaker for 10 minutes asking several times "can I order". A voice told me to pull around to the window. Several employees were drinking drinks and laughing by the window but none acknowledged me. I waved several times and obviously seen but no response. I literally sat there another 10 minutes. I finally drove away. I'll never go there again. read more

Drive thru slow. Employees are unprofessional. Been this way since 2020. Don't expect it to change.

Not even wanting to give one star but I will. Beware if you go to this location. My daughter was spoken to rudely and employees were cussing and zero customer service and don't expect the manager to do anything about it but make excuses and lies but I will never step foot in that place again and it's a shame because I have lived her my whole life. read more

I have to drop a quick note about my only semi-local KFC. This is the second time I've done the drive through trip here, and while they have been quick and pleasant both times and the order was accurate & put together properly, the same theme that I've been experiencing at other KFC's in other areas. Chicken either not ready or completely out. Seriously you have ONE job, cook the chicken. I don't really want to wait 15 or more minutes for you to fill an 8 piece chicken meal. C'mon people you just do chicken :-) KFC is not a staple for me, it's just a childhood habit to pick up a bucket of KFC & have an impromptu picnic. I like my own chicken but I can't say that I won't be back every six months or so for another round :-) read more

KFC - Drive thru - Fast Food Near Me - Foley, Alabama

The food fries and quality. Sometimes it's great, and sometimes it's overcooked. The biggest factor in this review is that it's always long wait. Even when you place a DoorDash order, sometimes it takes forever. read more

Ordered online and waited 44 minutes some 30 inside. They were totally disorganized and had problems with online orders. Was really disappointed but the chicken was good. read more

Just don't go. We have given this location 4 tries in 5 years and each time has gotten worse. We will never go back. From lukewarm food, to horrible slow service, to losing our order and employees that ignore you at the counter while they stand around laughing, why would we ever go back? read more

Kelsey made our visit wonderful! Professional and kind. Great customer service! From Daniel and Kristie

Ordered $65 worth of food. When I ordered extra crispy chicken, I got a bucket full of a soggy, greasy mess with virtually no skin on it. My sides were wrong and one was missing. Biscuits that we specifically had to wait on were not cooked. When I called I was told I could get replacement sides and biscuits. Mind you I ordered family sized sides and 8 biscuits. When I went to get the original items I paid for, I was given 2 biscuits and individual sized sides. I wasn't asking for a full refund or anything. Just to get what I had originally paid for. I will NOT, 100% go back there. I'd rather get my chicken ANYWHERE else. I will give credit to the girl who took care of us the 2nd time. She was very sweet. After all of this, they took our order out to the wrong car since we had to wait for our replacement items, AGAIN! read more

The chicken sandwich was dried out overcooked crust was hard as cement and then the worker had the audacity to ask if I wanted Pepsi instead of Coke Popeyes is better than you step your game up if you want to compete in the fast food game read more

We had to wait quite a while for our order. When we got it.... it was wrong but we did not go back for an exchange. We ordered original recipe but got the crispy and we don't like the crispy but we just made it do. The girl was very nice but the people in the kitchen were loud and rude! Yelling at each other and at her, we did n't appreciate hearing all the arguing. read more

We have only been here twice and each time they either have no extra crispy chicken or it will take 20 mins..we always come about 4 so it is kinda irritating..so this time i called they had lots so it takes 10 mins to get there..they were out.. but since every other place we wanted to go was closed we waited..i doubt we will be back or it will be a long time before we do.. read more

I have never reviewed on Yelp before, but I just had to warn everyone of this location. I had the worst chicken sandwich I've ever tasted in my life. It was dry and yet somehow chewy. Everything about it was old, rancid and expired. I had to spit it out as I wasn't sure it was safe to eat. My gosh, I wouldn't be surprised if it had been scraped out of the garbage. I wouldn't even give it as scraps to a stray. If I could give 0 stars, I would. read more

Can't even describe how pissed i am!! I was in line for drive through for 20min. The line was not moving. I was the last car in line. Nobody bothers to answer the intercom so I pulled up to the window and she says they are closed! All the cars infront of me got all their food. And the employee yells at me saying they are closed when I tried to tell her I've been waiting for 20min!! They need to get their shit together! read more

Horrible service. They don't participate in national pricing for 20 dollar fill up. I was called racist for asking why basically. Food served was cold and undercooked. I would avoid and I won't go back even if it was an isolated incident read more

For some unknown reason, you cannot go inside. Also you have to wait until you get to the window to place your order. Not overly friendly.

The last 3 times we've been there they didn't have chicken ready. The first time (several months ago) was at the drive thru. They told us they didn't have any chicken ready. We left. Then about 2 weeks ago we decided to try again. Went inside and were immediately told that they didn't have any breasts cooked. We left. Then last weekend we made 1 last attempt. Ordered and then in a couple of minutes they said they didn't have any original breast's. We said we would take the crispy. Got our order and one was original and one was crispy. Listened to someone else complain about the wait on our way out the door. It will be a long time before we try again if we ever do. read more

My wife and I have frequently stopped by KFC after shopping to pick up a couple of their delicious chicken pot pies to take home. However, we were more than a little disappointed with our last two visits and will probably not return. KFC has almost completely eliminated the chicken from the recipe. If you're content with a chicken-flavored potato and carrot pot pie, maybe this is for you, but if you expect actual chicken, I suggest you select anywhere but KFC. read more

This place is not good for familys. I gave them my order which was a number 2 and instead I got a pot pie. I askex to substitute coleslaw for mac n cheese and instead I got more coleslaw never coming here again. read more

This place is horrible. Ordered chicken strips, they were cold and hard as a rock. The two kids working there were very rude and on drugs. Also they forgot to give me my utensils and sauce. Hope they get shut down soon. read more

Building was clean. Food was great. Staff looked like they hated there life (can relate). Also did not bother telling me my food was ready. All in all, not bad but also not good. Take tips from chick-fil-la on how to improve customer service. read more

They still suck I try them every 3 or 4 yrs if I move hoping to find a good one. Foley isn't it they mix underwhelming food with indifferent customer service. read more

This place needs training from corporate. I have currently been waiting in the parking lot for 10 minutes for a CUP OF MASHED POTATOES. That's not including the 5 - 10 minute wait in the drive through line. I hate to be negative, but this is a manager on duty with no sense of awareness. Give me my cup of mashed potatoes. Thanks. read more

after waiting in line 15 minutes I received my food after asking for a second time about my side being correct and in the bag, I was assured by the manager that everything was in there and ready to go... and of course once I got home I had nothing in my box but three pieces of soggy ass chicken, so naturally I called two times to no avail the phone just kept ringing and ringing and ringing finally on the third call I get some ghetto sounding girl answering the phone with a simple hello!! how aggravating where is your customer service skills?? after being given the third degree about me having a receipt and the food I was told I could come up there and get what I've already paid for!! how nice but what about my gas in time you've already wasted?? now I see why you guys only have two stars on yelp never again, will I spend my money!! read more

Went through the drive-through today for 2 chicken breast, after taking my money They told me it was going to be a 20 minute wait and to pull over into the parking lot and wait, it is so hot today. I would think they would have offered something for may wait maybe a discount or I don't know the free dessert maybe. I waited 20 minutes for Drive-through. I wish they would've told me about the wait BEFORE they took my credit card. No air conditioning in my car yeah not good. read more

I have grown up with KFC, used to go there often in 60s in Louisville, KY, their headquarters. Was great then but gone downhill drastically since. At Foley location, chicken is usually greasy. I recently purchased the only thing they still made well, the pot pie. Bought 2, neither had any gravy, very, very dry, and very salty. Few vegetables or chicken. Seems like they were only dough with a hint of chicken. Never again. read more

I want to let customers know the KFC is closed for REMODELING, will be back open around 2nd week of March 2017.

This place is very unsanitary. It looks pretty cool because it's been remodeled, but like every other KFC nowadays, it's dirty, most likely has long waits, and unfriendly staff. They were also low on syrup for almost every beverage, with 6% of every KFC being dirty, you can't expect much. read more