Worst experience ever. They will not pass food through the drive through window if you use the app. 1 combo meal, just like I could order at the drive up. They were rude and belligerent. Then they forgot the biscuits and I had to go back. The Nashville Hot chicken was regular chicken they only half spiced with the Nashville Hot Sauce. The chicken was equally dry as it was unappealing to see. I will never go the this "restaurant" again. read more

Stopped in for a bit of food. The manager, for very little reason, called my son a dickhead. Things went south from there with the manager chest bumping my son out of the restaurant. I had not participated in this verbal assault in any way. The manager came back in and told me to leave also. When I asked why, he said that I would probably also order for my son and he would not receive any food from that location. I left and we drove on to Popeye's where the staff were friendly and the food good. KFC lost a few fans forever. read more

The food and the young woman who waited on us was great. We ate in. The entire time we were there two employees were having an extremely loud argument in the kitchen that could heard by every one in the restaurant. Extremely unprofessional and uncalled for. Sadly, it is a nice clean restaurant but the staff screaming at each other and fighting loudly is not the way to keep customers. read more

Great service, helpful staff, courteous... Made a fresh meal and explained it would take five minutes. They offered us a free drink while we wait. Very nice people! read more

Don't bother. Several people inside at yhe countered because they were not waited on. I overheard them making fun of the customers at the drive thru window. I ordered an hour ahead of time and my order still wasn't ready at pick up time. The employees, which were few, were miserable acting like we were inconveniencing them. As if they would rather be anywhere else on the planet. Not friendly, not fast, nit going there again. One employee was very pregnant and didn't have her shirt covering her belly. At least give her a bigger shirt. Whole place should be condemned. read more

Worst KFC I have ever gotten chicken at a drive-thru. Ordered 5 piece chicken tender combo meal there was only 4 pieces and they were smaller then the chicken fries served at Burger King, asked for fries and got mashed potatoes. I didn't eat them and also asked for Cole slaw and got mac & cheese which I don't eat. Paid $13.99 for 4 pieces of chicken which were eaten in 4 bites, mashed potatoes that I didn't order because I don't eat instant mashed potatoes, mac & cheese I didn't order because I don't do cheese and one drink which didn't have any ice. Over all, I have to give at least one, star other wise I wouldn't have given any stars. read more

I came in to the KFC as I usually do. Everyone knows me there. never had any issues, concerns or problems. Never once called them before. But tonight I walked it and it sounded like employees were in the back fighting. The cashier taking my order could barely hear me. But I ignored what was going on. I ordered 5 piece tender meal. I asked the young lady if they were fresh because I don't ever buy those here. She replied yes. Get home and they were warm but you could clearly tell they had been sitting there for a lil bit because they were chewy and hard. I figured I'd call just to tell them what happened. something I've never done before. A young man named "Greg" answers the phone and says he's the manager. As I explain my issue he tells me that inspectors were just there and saw the food was cooked and fine. Then he asks for my name then starts the tell me I'm banned from the store because I'm the biggest complainer and now my name is on the wall. I'm like sir I've never once called here or even complained because ive never had a reason to. So now I'm kinda heated because I'm being accused of doing something I clearly have never done before. So I go back up to the location and he sees me and starts yelling me. I asked for the district managers name and number and he refused and said he wasn't giving me anything. yelling Look do you want your tenders or not. Extremely unprofessional. something needs to be done about this location. I will also post this on the KFC site. If this Greg is in fact the manager lord forbid anyone that's not happy with their food. smh read more

Where to start with this one... Under staffed was the first thing that was noticed. Add in a long wait time for the food, a trash can opened with the trash not changed and politics on the TV, and this place is not going to be one I come back to. If I want fried chicken again, I'll go to the Popeyes in the area or another place that serves it. read more

KFC - The opened trash can not changed. - Fast Food Near Me - Harrisburg, Pennsylvania

Avoid at all costs. Very rude and incompetent staff. Called and complained and general manager was just as rude and incompetent . Suggested that I was a liar since his daughter is a manager and none of that would ever happen. read more

I have lived in this area my entire life, over 60 years and working almost 40 years for the ARMY. I have never witnessed a more unprofessional display. This KFC location has a manager that acts like a stupid kid. Very unprofessional and ignorant jackass. My first time using the app and ordered 2 meals. I got there and figured I would go inside. There was a bag on the counter with one meal and one drink. I told the guy there should be two meals. He already cops an attitude, then I asked for mashed potatoes instead of fries. Then he says "Now you are starting to piss me off!" Then I asked for the other drink and he is throwing stuff around and using profanity. Now I understand why they are never busy. Their chicken is nasty and looks like they never change the oil. But the worst thing about this KFC is the punk ass manager. Go to Popeyes they are much cleaner and nicer. Don't waste your time at this KFC . The staff seems to be pretty normal it is just a bad manager that makes a place so bad.i read more

This place is gross disgusting dirty! The young lady at the cash register was very rude. When I asked for the sides she pointed up to the menu, which I could hardly read. The chicken was so greasy the oil was running off of it! I don't know where the chicken was but I did get four pieces of fat. Please do not waste your time, you would be better off a newspaper that's laying in a gutter along the street. It would probably have more flavor. read more

The women speaking to me was very mean & messed up my order several times. The second time I went the food was cold & I my drink had a hole in it. Yes the hole could have been not intentional but still. read more

Ordered an 8 piece bucket and when we got home and opened it there were 6 pieces. Don't go there, or if you just, count your chicken before you leave the drive through. Not going back. read more

Don't ever go to this kfc. The service is very bad and the workers is so rude. The workers are so slow I had to wait 40 min for my 4 piece chicken and one sandwich I do not recommend this place read more

If I could give a zero STAR I would. I ordered a 12 piece hot wings and am so disappointed when I bit into the wings they were old and dried out. I used to order from this location years ago and never had this problem. I paid 14.99 for hard dried out wings that tasted old. What a waste of time, money and gas. will not be returning! read more

Extremely rude staff! Guy told get the f out when i asked him my food was ready. Rather get starved than waste your money on this very poor serviced location read more

Been waiting for 45 minutes for an order placed online!! Employees were all going out the back door to smoke. And forgetful as hell. I will never go back to this place. Couldn't get a refund, have to go online to customer service. It was paid for online. read more

Oh if only the owners would monitor the staff inside and outside of the restaurant by camera, it's a thing these days you know?. It's a total free for all horrible service always out of some menu item and completely unprofessional. Last time chicken was dried out, no Nashville sauce and charged the wrong amount What is so hard about making a fast food chicken joint run well according to standards read more

Kentucky friend Chicken gets 3 stars. their food is very crispy and tast, but im sure its loaded in unhealthy cooking goodies. we used the coupons that were in the newspaper, so we saved some money i guess. we got there and the parking lot was pretty full, we parked, walked inside and then were waiting in line, the cashier was friendly, she suggested that we could substitute our cole slaw for more mashed potatoes (yummy!) and we did just that. total bill was okay, we fed 4 people on 13 dollars. on a side note: i swear i saw a person smoking in the back, i could see them take the cigarette out of their hand, but i didnt say anything, they werent (or at least i didnt see them) handling the food at all. pretty gross, but whatever, im sure worse things have happened, and i didnt die from eating it. this place is usually okay, but it does kind of have a ghetto atmosphere around it. read more

KFC - KFC. vote for the Colonel in 08! - Fast Food Near Me - Harrisburg, Pennsylvania

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I am really torn between 2 and 3 stars but rounded up due to the nice staff and speedy service. I definitely like the Extra Crispy much better than the original although my dogs liked the Original as I gave it to them after the first bite!!! The original was a little mushy for my taste. Another con was the biscuit: I think it paled in comparison to Popeyes, McDonalds and Hardees. It was not hot and way too bready. I like biscuits that are buttery and melt in your mouth. In addition, the 'buttery' sauce in a (ketchup like) packet was just GROSS! Redeeming factors: extra crispy recipe. The chicken pot pie was surprisingly tasty, not stellar but good. The filling was a little soupy but it sufficed. Obviously, KFC is not an expensive place but it is pricey also compared to Popeyes. A thigh ran $1.89 or so but came WITHOUT biscuit! WTF is that about? Cannot live by chicken alone! read more

What happened to contactless pickups at the order window? With the KFC mobile app, I would pay in advance and not have to deal with exchanging cash. All I'd do was pickup the bag containing the food. Now, all moble app customers have to enter the building and stand behind a small Plexiglas divider to pickup the pre-paid order! Where is the social distancing to say nothing of the convenience? After I took my order from the counter, I exited saying, "You'd better hope I only have a common cold." read more

Horrible customer service. The worst! Two people in line ahead of me were furious with the staff when my wife and I walked in. No one really seemed to know what they were doing. When it was my turn to order, I could just feel the attitude coming from the lady at the register. The air was thick with it. I ordered the Nashville Hot Chicken. As the lady was boxing it all up, I asked if she could make sure it had pickles this time (which it is supposed to come with). She walked away to the back of the restaurant for a couple of minutes. When she came back, she boxed the chicken and gave it to me. I looked at the box and saw that my pickles were still MIA. I asked her a second time for the pickles and she straight up just grabbed the box, rolled her eyes, and walked away. After my order was finally correct, I went to the bathroom to wash my hands before eating. I opened the door and there was an employee with his pants off changing. Seriously, lock the door bro! Chicken was good, but not worth this crap.... read more

No matter where you go in this town the service industry suffers because people want to hurry up and make a pay check and go home. It is a shame what goes on in this KFC. Employees arguing with customers about what they ordered and didn't order. I mean full blown arguments!! When I walked in there was 8 people waiting on chicken and they are steady taking order offer order without having the food ready. Employees eating and drinking at the front counter, and the floor could have been swept and table wiped down. This place is a disgrace and disturbing. read more

The fries were stale AF!!! These are not the nice softy flakey fries that I know from kfc. Do Better!!

This location still sucks and I am going to leave a lousy review every time I see one of there commercials on TV till they contact me about getting my money back for the garbage they sent out during my last drive-thru visit. IT WAS NOT EDIBLE!! NO STARS..... read more

I know it's a fast food place, but I expect more out of KFC, especially having been to some very good locations. The moment I walked in, the place just looked and felt dirty. After ordering, the manager was reprimanding one of the workers right at the front counter in front of us, very unprofessional. Then, one of the chicken legs we got was all jacked up and the cashier tried to give it to us. We asked for a different leg and he quickly gave us another piece of chicken, so I have to give him credit for that. But as we sat in our seats, things just felt dirty and sticky and the food was not up to par with typical KFC food. The biscuit was decent but the chicken was just sub-par. The only good thing about my meal was the Mountain Dew, which is basically impossible to mess up. I will not be returning to this KFC for a long time. read more

I hope there is spicy fried chicken because back home they've spicy and extra spicy really awesome ... . .. . . . read more

This negative review is only about this particular facility and staff, not about the food. When I arrived at this KFC's location, it was 4:20 pm on a weekday, just as the dinner rush was beginning. Stepping in the door, I felt my shoes slide some because of a greasy coating on the floor. I really slid when I stepped into the bathroom. There was an obvious layer of grease and water on the floor, making it risky for a fall. I would think that the management would be highly concerned about this! Plus, it's just gross. The second complaint against this facility was the wait. Three customers ahead of me, I was able to watch the employee drama for **thirty minutes** during my wait. Only one employee was taking orders which she got something wrong each time and was corrected by the customer. She seemed like she must have been the manager because she constantly yelled at the other employees who appeared to ignore her, but put on a very courteous face to the customer. The third complaint was with my order. When she took my order which included chicken piece substitutions (and a normal up-charge), she simply keyed in a particular meal (which I did not get) for the sake of simplicity. So I got an order for less money than I should have. When she counted out my change, she gave me the wrong coin-change. And when she filled the box, she put in the wrong pieces even though I'd *just* told her the substitutions. When I corrected her, she switched out the pieces to what I had requested. As she was filling the boxes with the sides, she found some old mashed potatoes and gravy and tossed them in the trash which was ten feet away, making it obvious. Not something you want to bring attention to from the customers who were the only ones seeing it. This employee clearly was either way overworked or incompetent. There was no "team" working together in this store. Reading through the other comments, it looks like this is ongoing, maybe even with the same employee. Why upper-level management doesn't correct this is beyond me. So, KFC upper-level management and employees at this KFC: Act as a team and do your job with professionalism! And, please, daily mop your floors with grease-cutting detergent! read more

Nothing apart from the regular Kentucky Fried. This place is right on the corner of a really busy intersection. My mom and I almost crashed our Honda trying to get out of there in less than five minutes. The manager, a friendly Indian man, was the sweetest guy, as far as managers go. I don't know if he was going on a grease high, but he gave my mom and I two free refills and would've given us more if we hadn't been bloated as hell. He also gave my mom a mile-long "20% Off" coupons that expire, what, five hours after you get them? It's also a Long John Silver's, so there's a combined, somewhat nasty chicken-fish odor. It wouldn't kill to go there again, but there's a bunch of other places I would take over KFC. read more

After craving KFC chicken for a long time . I sent my wife in for the family meal. What she brought home was completely disgusting . We could not find one edible piece of chicken. Crispy skin and bone meatless chicken. The Mac and cheese was like a brick. The graveyard and mashed potatoes were ok. I ate the coleslaw because I was starving, What a complete disappointment . I will never ever go back . I would not recommend this place. read more

Are you kidding me? I waited a half an hour in the drive-through only to be told by the manager of all people that there were only tenders available because they were not putting any chicken down because they're closing in 40 minutes. Are you kidding me? Definitely the worst KFC in the area I will never be back. read more

Could not comprehend how to key in an order for tenders and insisted that it had to be done as a combo. Get home with my food and realize I do not have the extra drinks, combo mashed potatoes, or the combo biscuits that it was insisted I purchase for the tenders. This wasn't obvious as I had also ordered a fill up meal so there was already a lot of food. So mad at being charged $41 for drinks and items they couldn't even bother to give me. read more

Absolutely the worst owned operated KFC. Never have enough employees to run the drive through. Employees rolled their eyes at every customer that walked through the door. Walked out the past two days. Needs a clean sweep read more

They missed a part on my order as well as served the drinks warm with no ice. Workers were not nice at all and didn't seem happy doing their jobs. Not coming back to this KFC again. read more

My order is incorrect EVERY time I order here. Tonight my daughter was in a line of cars. An employee came out to hang a sign stating they were short staffed. While in this line which took forever, 2 employees were out back smoking. As usual the order was amazingly incorrect tonight. I went back to find the doors lock. I went thru the drive thru and spoke with a manger at the window. Bottom line was , they are short staffed so they are closing EARLY. There were bugs flying around the window so the girls kept screaming and running off. I was told to come back tomorrow. I asked what I was supposed to do, this is my dinner? Well their fryers are down so we can't do anything for you. I stated that my works at a Grill22 up the street and when they are short staffed, they still provideo their service to their customers, not close down. The response??!!!.......well, we're not Grill22, we're KFC, have a good night ma'am read more

One of the worst if not the worst places I have ever been . It feels more like someone is interrogating you rather than taking your order. Also you can hear the people shouting and yelling at each other. Would not recommend Going there. read more

every employee here acts as if you are the bane of their existence, as if preparing food isn't in their job description. Then when I get the food, it's only warm half of the time, and that's being generous. My family dreads deciding who goes inside to get the food because we all feel like a bother just for simply ordering food. This place is awful read more