This is the closest kfc to the house. It's hit or miss at this location. There is no consistency. The last several visits the staff has been great. Very friendly. I suggest you always check your order before you leave! read more

KFC - Breast meal - missing the cookie like always!! - Fast Food Near Me - Louisville, Kentucky

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If I could leave 0 stars I would because that's what that location deserves. The manager at that stores doesn't deserve her positions. Her customer service absolutely sucks ! I hadn't been eating KFC because I heard the chicken is bioengineered. Today however, I decided to get a pot pie, being that I hadn't had one in a long time. Well that was a VERY BAD decision. The pot pie I received had something that wasn't food in it and looked like a band aide wrapper. So I had to drive back to KFC to take it back. When I walked in I was totally ignored for at least 3-4 minutes. I was looking at employees look at me, so I know they saw me see them. Still no one said a work. It wasn't until a guy walked in, whom I assume was an employee, family or friend, did anyone approach the counter. And it wasn't until after they had dapped, hugged and greeted that guy, the manager asked if I need something. When I showed her the pot pie and asked what it was she NEVER said a word, nor gave an apology for the inconvenience of me having to come back, she never asked if she could get me something else. NOTHING ! She went in the register, refunded me $5.50 and turned and walked away. Not another word. When I spend my money in a business I expect the customer service to better that what was shown there. What kind of customer service is that ? She will be the reason that I NEVER come to that store again and I will make sure to tell as many people as I can to do the same. read more

KFC - My pot pie with something extra - Fast Food Near Me - Louisville, Kentucky

f I could leave 0 stars I would because that's what that location deserves. The manager at that stores doesn't deserve her positions. Her customer service absolutely sucks ! I hadn't been eating KFC because I heard the chicken is bioengineered. Today however, I decided to get a pot pie, being that I hadn't had one in a long time. Well that was a VERY BAD decision. The pot pie I received had something that wasn't food in it and looked like a band aide wrapper. So I had to drive back to KFC to take it back. When I walked in I was totally ignored for at least 3-4 minutes. I was looking at employees look at me, so I know they saw me see them. Still no one said a work. It wasn't until a guy walked in, whom I assume was an employee, family or friend, did anyone approach the counter. And it wasn't until after they had dapped, hugged and greeted that guy, the manager asked if I need something. When I showed her the pot pie and asked what it was she NEVER said a word, nor gave an apology for the inconvenience of me having to come back, she never asked if she could get me something else. NOTHING ! She went in the register, refunded me $5.50 and turned and walked away. Not another word. When I spend my money in a business I expect the customer service to better that what was shown there. What kind of customer service is that ? She will be the reason that I NEVER come to that store again and I will make sure to tell as many people as I can to do the same. read more

No management on Sunday afternoon, service is terrible. Workers refuse to acknowledge customers at counter.

I know not to expect much for fast food. We ordered a chicken strip meal (8 pieces) with 2 large sides. It was 5 pm, and they were out of mashed potatoes! The high point was they have a young man working the window and the counter, doing a great job, polite and running himself to death. There was also a gentleman preparing the orders working hard. Then there were about 3 others that appeared to be floating around not doing much, even on break at 5pm! I do love KFC, but they keep going downhill. I can only hope the two worker bees find different jobs where they are not abused and appreciated. read more

Was so shocked when I order the 3 piece chicken dinner. When I got home I opened the box . And I couldn't believe my eyes . My dinner looked like a kids meal . The leg looked liked part of a wing & the thigh was a pinky size. One bite. and the breat was the size of a regular size thigh for Indys. Which is a good size thigh. I don't know where KFC buys their chicken from but it is super small . Will not be back. Will not recommend this place to anyone anymore read more

The food is not good at all, the chicken is not cooked well and the fries are full of oil and we felt like vomiting after eating

El servicio es pésimo, puedes esperar más de 15 minutos y no te atienden, las mujeres cubanas faltas de respeto y educación te agreden Y faltan el respeto. es un lugar que no lo recomiendo a nadi. read more

I ordered and paid ahead with app. I arrived at restaurant .No one servicing customers at counter. Order setting behind counter .I asked very loudly at least 5 times for someone to hand me my order. They just kept ignoring me for over five minutes until I said loudly that I would be late for work unless somebody handed me my order. I was late for work. They only pay attention to drive through. 3 of the workers with headphones on working drive through.No one doing counter. I work 2nd shift . My company don't tolerate late. read more

Let me just say this ...1st and foremost, THERE IS NO OTHER CHICKEN THAT COMPARES TO KFC! I do not like those other BASIC so called chicken places. This what we ate as kids and it's still just as tasty. This location is always fast, courteous, fresh, hot, and delicious! I have never had a rude attendant and they always speak clearly and read me with a smile. To me that says a lot when you're at fast food. I go out of my way to come to this location when I need my fix! I'd recommend this location to anyone who is in the area not that my opinion matters but I have been eating chicken for a long time LOL read more

KFC - Fast Food Near Me - Louisville, Kentucky

I enjoy KFC chicken and the mashed potatoes with gravy is on point every time I eat it and might not be the best chicken in the world it might be 600 million locations everywhere just wanna know corona is solid as a rock is brand new-ish because he used to be an order when they're in a revamped it tore down put another one I'll kinds of good stuff this is a good one I recommended read more

RUDE STAFF. You can only order by using the Kiosk. The chick said, in a crappy tone, 'You have to use the kiosk to order' and she walked away. Had another question, but she just snapped at me again. I wasted no time in leaving. KFC is in enough trouble trying to stay relevant even in KY..the home state of KFC!! Quit hiring these nasty kids who would rather be any where else. Hire people a bit older and pay them more! People who know what it means to pay their own bills. Not these kids who still live with mommy and daddy! read more

Y'all half ass everything. Didn't get half my order. And the sides were halfway full.

I went to this location to order takeout for lunch for myself and a friend today. I arrived at 11 a.m., the opening time per the restaurant's website, but the door was locked and it was dark inside. Several customers left because the restaurant wasn't open. I tried the drive-thru, but got a recording indicating it was closed. I went to the Walmart lot to call my friend to decide where else I should go when the restaurant finally opened. I went to the drive-thru, and ordered a 2-piece breast and wing, extra crispy, with cole slaw and green beans, plus 4 chicken tenders and two sides of coleslaw. I did not order drinks. I should have received two combo meals, less the cost of soft drinks. What I received was the 2-piece breast and wing with cole slaw, corn and a biscuit, 2 chicken tenders and one side of cole slaw. I saw the error on the way to my friend's home and came back to return it. When they replaced the order per my request, they still failed to include the second coleslaw and the biscuit on the second part of the order. The quality of the food was only fair. In addition to this, the clerk charged me too much for the two combos, marking the items a la carte instead of combos. We do not plan to return to this KFC location again. read more

Worst place to grab lunch, they don listen and when I went back to get the food fixed got an attitude because it was wrong. The famous bowl with no cheese they gave me no chicken.....who goes to kfc and wants no chicken in their bowl. When I finally get it remade they give me 4 pieces of chicken on it......smh read more

Had to call 911!! Well, Against my better judgement and advice my wife decided to stop and pick up a family Pack on her way home. The drive through was wrapped around the business so she decided to go in and place a order. While waiting she noticed many unsanitary situations and action like licking their fingers and only one person had gloves. Only one person was wearing a mask. Well if that was not enough, two employees a girl and guy were goofing off and they got into a argument and started fighting. Some other customers were trying to call KFC corporate and my wife decided to call the police (911). No manager could be found. My wife got a refund and quickly got out of there. KFC is the worst and is an embarrassment to our State and city. read more

What is the point of taking mobile orders and then placing signs on the door that say pick up inside at the counter BUT keep the doors locked instead so people who placed their order an hour ago now have to sit in a drive through line behind 7-8 cars?? And then not answer the phones when people call to pick up their online order? Instead, I see people standing at the prep line eating chicken instead of assisting customers and rudely pointing at them to get in line?? Eating chicken and licking their fingers at the same prep line that they are preparing and serving other peoples food! Someone make it make sense. Edited to add: after 30 minutes in the drive thru to pick up the food I ordered and paid for 2 hours prior, my food was greasy, cold, and disgusting. They forgot several items. Also, the "plant based vegan chicken" is fried in the same oil as the regular chicken. My vegan MIL loved that. Y'all make $14 an hour and you're licking your fingers at the prep line. EMTs are literally bringing people back from death and they make $14-15. Do better KFC. read more

Ordered and paid online. Showed up to the store and girl at the window said I already told you I don't have any f**king food or workers. I told her we've never spoken and I already paid online. She replied "figure out how to get your refund and get the f**k out of here or we can go". I'm now been on hold with customer service for an hour trying to figure how how to get my money back. read more

Kid in the drive through WAS BAKED. Had to tell him my order three times and it was still wrong. My drink was flat and did not taste like it was mixed correctly. Wouldn't let me give it less than one star. Edit this review and Yelp didn't change it so I give Yelp one star too! read more

Just tried this new "spicy chicken sandwich" First off, they must have been rushing because all I got was a plain slab of chicken on a bun and a cold fry and a watered down Mt Dew And for 8 BUCKS.... I shoulda went to Chick fil A read more

There is war of who has the BEST chicken sandwich. KFC has come out with a new spicy chicken sandwich. So, I decided to give it a chance! I was extremely surprise, how good this sandwich taste. The sandwich had the right amount of spicy sauce and pickles to complement the large crunchy chicken breast. I am KFC 4 stars for creating a tasty sandwich. I will definitely be back again to enjoy the spicy chicken sandwich. read more

Went in for my Lunch and Juanita was Very Very professional and full of smiles and was Glad that I came in which made me want to come back and do more business with KFC! My Chicken Sandwich was very GOOD and Hot with a tasty cold slaw. Make sure you hire more people Like Juanita!!! read more

KFC is one of the places that human beings are just hardwired to crave every now and again, I'm just lucky that the one closest to me is actually a good one. For every 5 kfcs maybe 2 actually have their stuff tight, and I hate to say that but it's true. This kfc is probably one of the better ones you can go to. I'm basically a one trick pony when it comes to most restaurants, so I pretty much always order a chicken tender 5 dollar fill up and it never disappoints. Over time they've mastered the tender and every time I go back the tenders are even better. Their potato wedges though rich in flavor sometimes come out soggy. And that's about my biggest complain, other than the occasional long wait time but that happens at every establishment. I absolutely love this kfc and will continue to visit. read more

Food is good, if you can get it. I waited 30 Minutes for 2 Chicken Little sandwiches and a fry. They focus too much on drive through and not enough on the dine-in customers. The atmosphere is poor, workers are screaming all the time. The restaurant is generally clean, and like I said, the food is good when you do get it. read more

I haven't been to a KFC in about 15 years but had to try it again when I was in Kentucky. I was highly impressed with their food and the speediness of their order fulfillment. read more

KFC - Best chicken in town - Fast Food Near Me - Louisville, Kentucky

Service is promo staff friendly food good for fast food rest I had the Famous Bowl Wich I like it has chicken chunks fried wouldn't call them nuggets though with.mashed potatoes and corn. I enjoy it with hot sauce. read more

The inside of this KFC is great and very clean. I usually go during lunch hours thru the drive thru and they are very fast and accurate with the food. I have been during dinner time and they were very busy and it took a while to get my food while dinning in. The staff are not the friendliest which is what took the score down for me, but the food is always great! read more

Big shout out to all of the employees who were working this location at 12 noon to 1 pm today. The placed was slammed and all employees were MOVING to get orders ready for people and they were all smiling and POLITE as well!! Special thanks to the young lady that filled our order after a RUDE customer stepped up and TOOK our order#. He told the employee "you left out my green beans" which she went and got for him. I tried to tell him that was OUR order ticket but he was loud and rude so I didn't get to. Then the KFC employee very kindly realized what had happened because our order didn't have green beans. Also, the food was hot and delicious. I will return to this location at some point in time. read more

Shocked by the great customer service and speed of food. Sadly, I've learned to not expect much anymore, but the people working here were very nice. We ate inside, and it was spotless. The best part was the kiosk where you place your order; was new to me and incredibly easy to use. Edit: I spoke too soon. I must have just ran across there one good employee. Can't believe how rude people are here. In the last 3 months I've been here three times and ordered grilled chicken. Today, I ordered grilled chicken and the lady told me they haven't served it here in 2 years. When I told her I had got it here a few weeks ago, she basically told me I was a liar. I had my son with me each time. I will never return to KFC after this treatment. The whole reason I drive to this location is because they had the grilled chicken. SMH read more

Good food but it's hard as hell for these morons to put the correct food in your bag. It's real irritating.

This Kfc is ok. I say ok because a week ago i went there at 9:30 pm and they close at 11pm. I was told i could only get chicken tenders. I was very disappointed. I wont go to this one unless i go really early so i can get the chicken i want. read more

Terrible customer service, disrespectful and very inattentive. I really wish I could say something better, but thats what I have experience.

Food is usually good but getting your order correct is a problem some times. More often than any place I go.