Nice restaurant, large dinning room, Nice decor ample parking easy access on/out to highway. Orders taken in person rather than on a screen. Friendly staff Good food thats a good value read more

First I order 12 pc hot wings not nuggets . The wings were over cooked many too hard to bite. Service left too much to explain. The wait was exhausting, repeatedly asked at the window what my order was. Asked 3x for sauce & no sauce in the bag. Why aren't they supervised in the restaurant? too much playing by the staff. read more

KFC - Incompetent People - Fast Food Near Me - New Lenox, Illinois

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Doesn't even deserve one star! I should have looked at the reviews before going to this location. I bought a 12 pc family dinner half of my chicken had no skin chicken looked like it was sitting there for hours. My biscuits were put on top of my chicken they were all smashed and falling apart. I paid about $55 for the meal that was worth it. read more

Food is usually good but the service and help below par and the people seem not happy there working there

We came here Monday just for a quick bite to eat. Big mistake that was. The guy working the drive-thru seemed like he was either high or very sleepy. But it seemed like he was more high. You can tell something was not mentally clicking. We ordered the two wraps combo. I asked for a diet Dr Pepper with no ice and repeated it twice and the guy gave me Diet Coke with tons of ice. The chicken was not very good. The mac & cheese on one of the wraps was absolutely disgusting and I'm pretty sure it was from the week before. The Tortillas seemed old and were breaking in the bag. Literally the only thing that was good was the fries. read more

KFC - Original wrap.... - Fast Food Near Me - New Lenox, Illinois

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This kfc location is garbage waited 30 minutes for my food when no one was even there. The worker told me 2 more minutes for my tenders then 15 minutes passed and nothing and the worst part the food wasn't even good, they messed up my order and forgot to give me an item i will never go back there, the kfc in joliet is so much better. Trust me you do not want kfc DO NOT GO HERE SERVICE THE IS TERRIBLE! read more

Ordered online. Four spicy chicken breasts, small Cajun fry, small red beans and rice, one order of the new Dippers and one biscuit. Requested a 3:15 pick up. I walked into Popeyes at 3:12. Order was ready and a four minute drive home. Every item was Terrible! All four breasts were cold and dried out. The Cajun fries were beyond cold and mushy. The red beans and rice was also cold and 90% rice. The order of new Dippers were also cold and there was more breading on the scant amount of chicken. Needless to say the biscuit went into the garbage after one bite. All of this for $26.09! The founder Al Copeland wouldn't be proud of how is business is going down hill fast. Now I know why I never see any cars in their parking lot or drive thru lanes. Won't be back. read more

Got there at 6:39 pm told they were out of chicken ... only nuggets and strips I Left read more

Never spend money at this location again. 45 minute, wait just to tell me. You don't have no more chicken after I made the online order that you said was ready for pick up. Why not just cancel the online order and say you can't fulfill it Block a professional business should do read more

Just got back from the ER with my girlfriend who had COVID. She insisted on KFC. I tried to convince her to either Popeyes or Raising Canes. She insisted. The outdoor doors were locked because they were supposedly understaffed (3). Again tried to convince her to go elsewhere. Even Jewels fried chicken is better. One smart-ass made the comment of me coming back after asking about the locked doors. The manager threatened to call the police when I refused to leave because of her unacceptable responses. Refusing to give me her bosses name. Third smart-ass threatened to come outside and kick my ass. He looked like he crawled out of bed with his nappy head and sweatpants. Worst experience ever. Wish I could give negative stars. read more

Wanted to give them a shoutout for a good experience last night. We had a big order and the man at the drive through was very nice and patient with us, which has not usually been the case in the past. Only losing a star because we were missing our extra biscuits, but the rest of the order was great. It's most important to me to be treated with kindness by employees and I was excited to see this location improving! read more

Service was absolutely terrible!! the establishment needs to closed. I came through the drive through and the speaker was faulty. I asked the drive through worker if pulling around would be best to avoid me yelling. it was evident she couldn't hear me. Her reply, 'Did I ask you to pull around?'. I was floored, subpar service explains why this business is always empty when you arrive. Customer service training should be a must soon! read more

I was there at 6 o'clock in the afternoon. There were four people in line in front of me and probably six or seven cars in the drive-through. The one lady in front of me did a Phone order and it said it was ready 20 minutes ago on her phone And the employee told her it would be another 30 or 40 minutes. It was not done. What a disaster management needs to get in there and help. read more

The slowest ever KFC I've been too. Numerous times and the drive thru always has a loooong wait even when there is just a car or two ahead. Food is fresh BUT it is so in other locations that are operated efficiently The only reason I go back is because it's the closest to home. read more

We are new to the area, we tried it once a few months ago. But this time, the drive thru attender (snapped back) asked us again from everything we ordered, but when they read back our order it was wrong. It left me with a hot pit in my stomach, (which I get after I eat kfc, lol)! When we got to the window the young lady snatched the card from my husbands hand. But was returned to my husband by a young man, who tried to look pleasant. When our order was ready they shoved the food thru the window and snapped it closed just as quick. Someone needs to come in and teach these people some manners or have a Chick-fil-A built down the street where there is a vacant spot read more

I stopped in for a quick meal since I was driving by. The chicken is so small!!! Local small pizza places have better chicken and better prices. read more

I wouldn't even give this place one star if I could. Ordered a bucket of chicken, biscuits and coleslaw. Simply speaking, the chicken was gross, not much flavor and very, very tiny pieces. Cole Slaw.....no flavor. And as mentioned before, no "thank you." Will never return. read more

They have nothing in stock and they shorted me a fry. Plus they are rude. No good at all.

Such a shame as we haven't had this chicken since covid. The chicken was greasy but good, cole slaw and gravy the same as before (good). Biscuits were dry. No one would eat them. We were even more diasppointed in the mashed potatoes, which we've always loved.. They were tasteless and not the consistency of a mashed potato. What has happened? read more

I like the chicken. It tastes good. 5/5. I need to write more to make this a review. I think the food is priced very nicely in terms of quantity to price. read more

At 6:00 on May 16 ( I give the date/ time for manager reference) I was: 1) not greeted in any way 2) never received eye contact, 3) was not told " thank you," and 4) my order was incorrect. Horrible service; rude girl at the window, who was clearly not interested in ANY polite or friendly interaction with the customer. read more

The girl working the drive thru on sunday at 1pm was extremely rude when we were just trying to pick up an online order. Gave us severe attitude for absolutely no reason. will not be going back to this specific place due to the workers. on the contrary, the mac n cheese was great. read more

Somehow my Google review was taken down and that really ticks me off. I live one minute from this KFC and have been there three times. I get off work late, around 7:30, and sometimes my wife and I have a Fried chicken craving. We gave this KFC three chances. Ever time I went for fried chicken a full hour or more before closing time I was told that I couldn't get the chicken I wanted because they stopped frying so they wouldn't have to throw any away!! 1.5 hours before closing!!!! I understand the concept of not being wasteful, but come on! Why stay open another hour and a half if you only can serve coleslaw and instant potatoes????? I can only assume that the owners do not know they have a lazy manager who basically gets all the closing duties done super early so he/she can leave right when the store closes. Sad. My wife and I order the Broasted chicken from Pizza Mia New Lenox now usually once a week. Killer yard bird and they bring it to me!! I wonder what they 'll put at the KFC location next... I hope it's a Starbucks!! read more

Do not go here! Was given spoiled Mac and cheese.dry overshadowed chicken.no butter or warm buns and no silverware to a family meal. Really disappointed. Yuckk read more

The drive thru attendant refused to answer a question until I answered her list of questions. I needed to ask a question to decide how to complete my order. I was rudely told that she was unable to answer my question until I answered her questions. I got pissed and went in to speak with a manager. Manager tells me the attendant did nothing wrong that she MUST follow the prompts on the screen. If the order wasn"t for someone else I would have left. Hey YUM Corp is getting good help so difficult you feel you need to script their interactions? If so maybe temper their training with some etiquette training as well. read more

After being told a few times it would take 20 minutes for grilled chicken, I started calling ahead. Most recently July 4th I called at about 3:30 and was told they needed to cook some to fill the 8 piece I wanted. Got there 20 minutes later and oops they forgot to cook it. They never have grilled chicken so I will have to stop coming here. I give up because I can't wait 20 minutes every time! read more

Hunger pains were calling and I needed chicken. Since they have a buffet this was the stop. It can be hit or miss at this place. I got lucky it was a better day. Plenty of chicken, regular and extra crispy. They were short on legs as most everyone was asking for them. I am happy with breasts and thighs. The slaw was good also. I had my fill and a happy belly. read more

This place is dirty and what appeared to be mold on the pop machine. Pointed out the mold to the manager who could care less and went back to working the register. Asked for a refund and did not eat the food. read more

So the first thing that I notice is they got rid of Pepsi? Really. Who drinks Sprite anymore except your grandmother. The place was not packed, but the buffet was a bit slow in getting the product out. Every time I come here there is one leg to be had for the whole time I am there. Good bird and slaw but they need to give you a choice on the soda. read more

Chicken ok, But the Frozen coleslaw was what ruined it. And of course I wasn't driving 7 miles back for an exchange . In the past I've enjoyed meals here. The kitchen is very clean. read more

I like to go here whenever I get the chance, usually when my work schedule permits it. The food is always hot and plentiful. If you want a certain piece of chicken that's not there, they'll get some for you. The buffet is pretty much the same each day with only a slight variation. Some days I will see mac & cheese, some not. The same goes for the beans. One thing I've never seen at the buffet is the potato wedges. Maybe I just wasn't there on those days. I'm ok with the change up since there is just so much room at the buffet. The place is always clean and the employees are professional and courteous. I will be going there later today which will be the first time being there on a Sunday. Hey, maybe the potato wedges will be there this time! read more

After seeing the commercials we were anxiously wanting to try the new chicken and waffles. We were very disappointed. First of all, the waffles were premade and must have been microwaved - they were dry and tasteless even after pouring on the syrup. The tenders looked like slivers taken from a chicken breast, three were 3 inches long, 2 inches wide and about a 1/4" thick, the fourth was actually 2 pieces half this size of the others. Most of the size came from the breading with very little actual meat. To bad the commercials do not accurately show what the KFC store is serving. Won't be going back to KFC. read more

All I got was a meal, which consisted of a 1 inch diameter piece of dry chicken(I payed $2 for an extra one) and 2 sides(which tasted OK). I payed around $8 for this, which included a tiny biscuit and a soda nearly filled to the brim with ice(barely got a couple of sips , and I had to get something else to drink, to finish the bone dry breaded chicken(grilled chicken was not an option). I debated what fast food place to stop by(considering all my options along rt 30). If you decide to stop here as well you'll feel the same remorse I did when I opened the box and saw where my $8 went. read more

Second time we have gone to KFC, New Lenox - Ugh! They must have made the chicken when they opened and had it under heat lamps all day. My drumstick, by the way, I thought it was from a pigeon, was so dry, I cut my mouth on the meat(not the coating). Never, never again. They should be shut down. Most awful take out food I have ever tasted. read more

Stay away from this KFC!!! I love KFC, I eat there quite often in other towns and villages. Tried this one out and have been ruined from KFC in general for awhile as I just had another bad experience with the same Ms. Assistant as before. The GM and I had a pretty indept conversation about this Manager and was assured it wouldn't happen again. Now after this evening either he said nothing to A.M. OR she has a hard time listening. Rude Underling Managers running night shifts at this location!!! I will be calling the GM back today when he should be there and will most likely get District Manager's name and number later on today. I agree whole heartedly with John P. review below read more

They're food is finger licking good but their service can do better and they forgot to Put everything in. I cannot complain that much because they were very busy read more

Original recipe chicken was stale! The chicken tenders were okay, but the honey mustard they gave me tasted off. When I asked for a different sauce, I had to pay and extra 25 cents for it!! What am I, JP Morgan? The employees were nice but the restaurant was kind of run-down. For the buffet, all the food was out in the open, exposed to everything. That's not how I would want my food at all. Would not recommend. read more

Avoid this store. They shorted me on my chicken tenders and when I went back to show them, the manager swore up and down that she packed it and that she packed 6 tenders, but there were only 4. Then she got snooty and said that they don't sell four pieces, so she doesn't know how I came back with 4. I got my correct amount of tenders, but not without attitude. Very unprofessional. Needless to say I won't be going to that store anymore. read more