We ordered dark meats consisting with chicken thighs and drumsticks. But when I came home and opened the container, there were only drumsticks. No thighs! How disappointed we were. It was not what I expected and very disappointed to see the shortcut on the order. Feel cheated. read more

Great service! The guy with the mask and the girl with the cross were really kind. I was iffy buying a coffee from a place not from a coffee shop but they delivered according to special requests(black as possible), love this place if you see my reviews most COFFEE shops fail to do even this. Will be back got my drink quick read more

KFC - Fast Food Near Me - Orem, Utah

Fresh Food Great Service Fast Drive thru a lot of new items. The new coffee they have it in many flavors and you must try it always fresh nicely blended and the taste is Amazing read more

Listen, everyone is doggin on this KFC but in reality it's exactly what I expected from a KFC and i'm satisfied with my experience. The chicken was bomb for KFC. The employees provided us with great service and were low key funny. The restaurant was clean and maybe it had that Mcdonald's plastic smell but still it fit the extract criteria I expected. So shout out to this KFC for giving me the experience I wanted. read more

Thanks so much to Erica for making my drive through experience so wonderful and easy. She was so kind and helpful making it easy to order food. So give Erica a rase she deserves it!! read more

Paid $40 for a family meal. Chicken tasted like it sat in the bucket all day and was extremely soggy. Extremely disappointed. Ended up throwing away the whole meal. Waste of money. read more

I know this review won't do much being a fast food restaurant, but don't ever order in the store.. are good is now 35 minutes delay, and they say it's another 10 minute delay bc there was a huge rush in the drive thru. Employee originally told me a 5 minute wait... this is ridiculous read more

Are you sure this folks are really about KFC, they gave me a chicken breast and it looked like a thigh. Instead of golden brown the chicken looked like it was fried in a grease from 2014. Do better, or just focus on the American burger than fry chicken . The mac and cheese was also watery. read more

All I got was a spicy chicken sandwich, 8 piece tender, small fry, and mashed potatoes. Somehow it was $40.00. Spicy chicken sandwich is terrible. The bun is soggy, sauce doesn't taste good and the chicken quality is low (including the breading). Your pictures of your chicken sandwiches on your website are insanely misleading. Did you just take pictures of Popeyes' chicken sandwiches? It looked exactly like theirs - thick chicken patty, crispy breading, shiny bun. Yet the sandwich I got from you was nothing like the picture. Thin patty and soggy, thin, non-crispy breading. The tenders were also horrible - stringy breading, and the chicken itself was very tough and rubbery. The mashed potatoes are decent. But it's like 95% potatoes and 5% gravy. Need way more gravy. Honestly, how are you still in business? Your prices are absurd and your food is terrible. Who are your returning customers? I know I'm never eating here again. read more

How are you out of fried chicken ever... it's in the name. I get shutting things off and not being able to make more before closing, but I've been there hours before that point multiple times and left with nothing read more

This location took 20 minutes to get us out root beer floats when they originally said it would take a couple minutes, when we were waiting out front of the store we saw all 5 employees just standing behind the counter on their phones and rolling the rugs up. We got there an hour and a half before closing so they shouldn't even be closing the store up. When I went in to ask about our rootbeer floats they said they were waiting for the ice cream machine to refill. The extra ice cream bag was just sitting there in the counter and they didn't refill until I came and talked to them. And even then it took another 10 minutes for them to finish the floats. read more

son bien amables comida rica ambiente cómodo nunca tenemos problema cuando vamos. los biscuits bien sabroso y lo mejor son los nuggets y ojalá regresan los hot wings read more

I really like KFC, they have really good chicken and i love their mac and cheese as well as mash potatoes & gravy. my one disappointment is that when i went last night they gave me my drink and it was less then half way full. and they shut the window so fast i couldn't even have said nor asked for them to actually fill it to what i paid for. customer service could be better at this location i general, but i do like their food! read more

KFC - My cup less then half way full - Fast Food Near Me - Orem, Utah

Amazing customer service! They gave me 4 free biscuits and a free Pepsi drink. I thought about leaving a $50 tip. Their food tastes great but it's hard to access the parking lot. So I don't think that they are getting as much business as they deserve read more

When the chicken is fresh, it's a pleasant meal. However, getting fresh chicken is a crap shoot. Not to mention that orders are regularly incorrect, always check your order when you receive it. read more

This isn't the best place in the world but the owner is very nice. I was upset after a visit there and she called me to make it right and paid for a much larger meal for me. You'll be fine to go here and if something isn't right just speak up and you'll be taken care of. read more

I ordered from the KFC app and got to the store to pick it up five minutes after if was supposed to be done. It wasn't finished for another ten minutes. There was another guy waiting who kept trying to get the staffs attention, to ask them something, and none of them would even look at him. He finally gave up and walked out to his car and was actually leaving when his order finished. I told them that he was driving away, and they didn't even try to catch him, so he could have his food. Worst customer service I've ever seen. read more

Let's keep this short and simple, this place has zero customers service. Love KFC chicken, but save yourself and go a few blocks south and be treated like a customer at the Chick-fil-A. On Monday at 8:24pm, I step into this establishment to order some take-out. I stood there unapproached for 6 minutes not even acknowledged by one person on duty, finally walked out. Two young male employees were rearranging tables and sweeping, one young female with red dyed hair was staring at a display of cooked chicken and one shorthaired young girl with a cash register base pulled out in an office open door by the front. Not even sure what she was doing, maybe counting her night funds, but certainly wasn't interested in helping me what so ever!. So, that's four young employees with no adult supervision ignoring the customer outright. I admonish you to pull your video on this, amazing how lackadaisical with the bad attitude to boot was on full display. These companies spend millions upon millions to bring in customers through the front door only to be ignored. Can't keep a business like this open very long. Steer clear of this place folks, you've got options. It's called Chick-fil-A, 4 blocks to the south. read more

After ordering, and paying for, a bucket of chicken, I was told they had to cook more and it would be an extra 10 minutes. I was very thirsty and asked for something to drink, but I was told they could not process my request in the drive thru and that I would have to drive through the line again. If they had told me about the delay, before paying, I could have easily added a root beer to my order. I don't understand why they couldn't even give me a drink of water without me having to drive around and go through the drive up again. I mentioned it to the manager, who offered to refund my meal and cancel the order rather than let me buy a drink without waiting in line again. Don't they have complimentary water that they could have give me? read more

I love KFC so this pains me. I ordered a 20 piece meal with potatoes and everything. Spent around $50.00. Got home and the chicken was dry and over cooked. I called and tried to get it straightened out. They comped me a 20 piece bucket which was nice but there were still a few over cooked pieces. I'm done. Going to Popeyes next time. read more

Don't understand all the poor reviews. Maybe they've made some changes because of the reviews. But the lady at the register was super nice, offered her recommendations, spoke like she enjoyed being there. So maybe they've had bad service in the last, but I had a really good experience. The reason I felt the need to put a review was because they had terrible reviews and they didn't seem accurate, so I just wanted to share my experience. read more

sign says open @10:30. they refused to serve me till 11. after i wait the 10 minutes in my truck. i go to door @11 three employees are smoking weed in there minivan. ask them to let me in says they aren't open yet. i say yes y'all are and quit smoking weed. they walk through there back door finally letting me in. i order my food after register issues, says i have to wait 8 min for crispy chicken. read more

KFC - employee on cell phones. although there's probly nothing for her to do - Fast Food Near Me - Orem, Utah

I LOVE KFC, at least the food. I've been coming to this KFC for many years and the last couple of years the service has not been good. Employees are not friendly and the manager refuses to respond when asked difficult questions. Some or most of the chicken have out the last several times we have eaten here. Too bad! The next closest KFC is too far away to travel to. read more

Not sure about the bad reviews. I've lived in Orem my whole life and been to this location a few times without any issues. Good food, good customer service. And their new chicken sandwich is just as good as any. And I eat a lot of fried chicken! read more

Waited in line for over 10 minutes and still nobody came to take orders. Someone was in front of me, and there were people behind with the line growing! Understaffed or not, that's unacceptable! Definitely not worth my time! read more

I gave them a second chance! First Tim I spent a lot of money on a judge order of hot wings. Horrible, dried up and tiny,!! Couldn't even eat them!! This time I ordered a large bucket with mashed potatoes and extra biscuits. Not much better!! Is it because I live in Utah and they only raise miniature chickens?? Overcooked and pieces of chicken were miniature!! I repeat!! NEVER WILL I BUY KFC HERE IN UTAH AGAIN!! Sooo disappointed!!!!!!!!! read more

Honestly the worst experience. I understand special circumstances but we are trying to support restaurants. Ordered the 30 dollar fill up because that's what they were pushing, told they were waiting on tenders so asked to move forward. Car in front of us did the same thing. After 35 minutes still waiting on food while car after car goes through the drive thru. Another car pulls next to us after waiting 35 minutes. Waited another 15 minutes so close to an hour finally see employee come out and go to the truck next to us. This is the worst place ever!!! We were told it was the tenders that came with the meal, come on folks 60 minutes for 10 tenders that is crap and we all know it! They forgot about us and tried to use an excuse. Don't go here! They are not the only chicken place in town anymore and DO NOT deserve your patronage. read more

The chicken was so small, tiny. Not worth the money. Smallest chicken I did see. Rather go to Costco and get some real chicken

horrible service in dining room, stood in there after walking in for over 5 minutes and despite employees walking passed the counter not one person even bothered to greet me. several other customers that had been waiting after they'd ordered for what they said was 15 minutes, and several more people that had walked in behind me walked out without being helped just after I did. do not waste your money here, they don't value you as a customer. read more

Great customer service! Loved the chicken and coleslaw. There was a time I didn't come here a lot because often customer service. I went back a few days ago and things have improved. Thanks KFC! read more

This place is a joke. Never go here. Always a long wait. Terrible management. If I could give negative stars I would

This KFC has kinda ruined me on KFC. It's not very clean even when it's not busy. They workers are abrupt and not very friendly, especially the manager. She gets testy at customers and workers. The food is ok, typical KFC. But since it's not very clean, it's hard to enjoy the food. The front counter is so cluttered with stuff like cookie and cake displays, dipping sauces in a bin, and so much other crap. I have to really want KFC chicken to go here. I do like the A&W root beer on tap. I watched as a customer brought back their order and said that it was wrong. The employee took the food out of the box and proceeded to put the chicken back with the other unserved chicken. I exclaimed that she shouldn't do that because it was against food code to put served food back with other food. The employee got ticked off that I said anything. Luckily my food had already been dished up or I would've left without getting food. You never know what's happened to food once it's left the counter. It's a crap shoot eating here. I never know if I might get sick because of their lack of cleanliness and quality control. read more