They can never get the order correct, often lots of items missing. Why is it so hard to get the sides I asked for and the tenders I asked for? This isn't a one time thing, this is EVERY TIME I come here. I REFUSE TO EVER COME BACK HERE. I just can't do it anymore. Why pay for full price when you only get half your items??? read more

went to get a 9-piece bucket...at the drive-thru and ordered 9-pieces of the drumstick and thighs extra crispy...was told that they didn't have any...was about to drive off, but was told they did have it...went to the window to get the bucket and pay....drove home and found a bucket of soggy soft greasy chicken...nothing was crispy or crunchy....had to stick in the oven to get some crisp back.. read more

OMG. If you want consistency, this is where you go. They consistently FAIL. If I can put 0 stars, I will. I have been trying to support local businesses during this time especially, but 3 out of 5 times, my order is missing something. They tie the plastic up so tight, there is no way to check so you assume things are correct as there are other cars in line waiting. Today, we got chicken, fries, mac and cheese and biscuits. The mac and cheese is MIA. The 2 containers of fries tasted way different from each other..the other one is stale. Hard, cold and chewy. The other one is perfectly fine, warm and crispy. Such a waste of time and money. Quality and service is not a priority for this branch. Save your money and go somewhere else. Anywhere else. You will be happier. read more

This place has improved since it received a face lift. The staff has changed and they are on top of their game. The service is like night and day compared to what this place used to be. The food has also improved and I look forward to coming here more often. read more

KFC - Fast Food Near Me - Redwood City, California

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DON'T EAT HERE!!!! ZERO STARTS This is by far the worst KFC I have ever tried! The worst customer service, very rude. After missing some pieces of chicken (my mom counted in the car before we leave the restaurant) my mom went back and very courteous asked for the missing pieces and the lady in the counter said; How am I supposed to know that you're missing chicken?! Excuse me... isn't that your job? To make sure the client gets what they pay for? Not only that, the very unhappy and unprofessional lady added the missing pieces and tossed the bag in the counter. We went home and tried the chicken, it was SO DISGUSTING, the only thing we can compare it is with poop! We had to throw the whole thing because it was nauseating. We have the receipt, we received a phone call from the manager of this place. She apologized and say she was going to call me back at 4pm, but maybe she forgot to tell me from what year, because I'm still waiting for a call after 1 week. I tried to call back and no one answers. I never write reviews here but everybody needs to be aware of this disgusting, rude place. I will never go back! read more

This location is bad. Ordered fries got mash potatoes with no gravy. Chicken strips with no sauce. Didn't even ask. Bucket of nasty chicken. These employees at this place obviously do not care. Management must be the same. Good service starts at the top. read more

I was disappointed when I picked up my last order because the soda was missing, coleslaw was missing, there was no breast meat in the bucket, the chicken was cold and soggy. The previous time I ordered through yelp's app/ grub hub the order was ready in a short amount of time and fresh. Not confident about ordering again unless I went through each item with employee before picking it up. :( read more

No option for ZERO stars, hence the 1 star. Worst KFC in the world, period. Don't get me wrong, my family love KFC. But this branch is horrible. Ordered drive-thru dozen crispy chicken. They said they don't have enough for crispy, so I said fine. Jebus! See photos. Old and not well cooked chicken, and half are very tiny. No ketchup, no napkins, no conscience. read more

KFC - What are these? Baby fried chickens? - Fast Food Near Me - Redwood City, California

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Zero stars and minus 5-stars for this KFC! I just read a review about the breast meat here. Its true, its un-edible. Think rubber meat. They really need to stop hiring losers at all the KFCs! Do your job! Its so simple. Each time I go here for drive thru they screw up the order. I guess the owners and management really don't care if their customers are happy or satisfied. You might as well close up shop! No wonder Popeye's and even Jollibee is taking all your business! Hey KFC management, your loser employees are making you lose a lot of money! And your reputation! Think about it... read more

Been coming here forever. Today was the last. Girl was arguing with my order in drive thru. I checked it and part was wrong then I changed what was wrong yoyd think I asked her to do back flips. Is there ever a manager here ? Today she told me over and over the drink came with,I said I don't want it as I'm taking it home to pescadero. There was more but I won't bother.She also SLAMMED the window in my face. Can a manager not hear this? Yes man I understand my order is not the cheapest way just give the customer what they want am I wrong? If it was my store I'd shut done and pay more for someone decent . Oh and if you ever order a special bucket like last time make sure they give you the 20 fill up.Good luck owner. read more

Hot wings are no longer what it's used to be where it's not breaded. The new menu of hot wings are crap! No wonder KFC are dying! Service are no good either in Redwood City they have a fat guy that works there who is foolishly argumentative and trying to screw me over my orders! read more

Worst place to go...cold and smelly food...throned into trash. Never go again. Be careful to check ur bill as well. They have added one item which I haven't ordered. He didn't even bothered to say sorry after I mentioned about it. read more

So I placed my order online and said it would be ready in 4 minutes. Went in to pick it up and they said it was going to be 20 minutes. They didn't have any chicken cooked. read more

Bad ordering and pick up exp. staff did not wear mask properly and did not follow the COVID 6 feet distance. I guess other restaurants do a pretty good job. Some are cheaper than KFC. I missed the taste but this experience will make me take months to go back to this store read more

The delivery was on time but the food needed to be heated up as does all other delivery food service. The food we did get was good. When received the bag was sealed like a "seal a meal" but was still missing a few items such as the biscuits, honey sauce and the hot sauce. All in all I would still order again but sit outside and wait for my order to check it. read more

Was craving for KFC the other day for lunch. Ordered the two piece meal and sat down in the corner. Upon seating, I was greeted with a putrid smell...nasty. The chicken was a little overcooked and the rest of the meal was okay. The order take, Ninya's uniform wasn't too clean looking either...probably not coming back again... read more

Where do I start.... Place is awful, came here a few days ago and their was a man in the kitchen with no gloves and street clothes just walking around the kitchen area but it gets better... Not to mention I waited at the drive thru speaker for five minutes, asked where they were at 3 times and no response, as I was about to drive off..finally got a response. Got to the window and the girl working the register didn't say hello, instead the man in street clothes(when I mean street clothes, he could have been going for a drink at the local dive bar and wouldn't look out of of place) he proceeded to pour my soda...put my cap on and hand me it... in street clothes.... I proceeded to hand it back and ask where the woman was that took my order... he said "she is in the back making your food, I'm working in today because someone called in sick"....okay so where is your uniform? Why don't you have a uniform? What kind of establishment is this? At this point I should have drove off... Anyways, the woman came back, handed me my soda, handed me my change, handed me my food and shut the window on me without saying a single word to me The food? HA HA HA HA I got one or two bites into the KFC snacker and proceeded to throw it out...cold... didn't have proper toppings... soda was flat...fries were about the same heat as ice cream KFC do yourself a favor and close this place down and let a franchise come in that actually cares about your customers... No wonder the place is empty read more

KFC is probably the worst fast food restaurants of all. I was in Redwood City last night and was craving mash potatoes. I pull up to the drive through and there was a sign on the speaker, closing early today with no time, this was at 7:30pm. Person some on and says sorry we're closed, instead of directing me to the one on Woodside Road, which I forgot about, I said you know you are making customers go to Popeyes. Driving by I can see workers in there. Unless it's an emergency, you shouldn't close early and by still seeing workers there, it wasn't. read more

Tuesday Nov. 30th, 2021 around 4:40PM wanted the 8 piece meal so we did the drive up window. The young woman at the window didn't speak much English so we asked for someone who did. The young bilingual man who came to the window took our order (with some substitutions) and provided the meal EXACTLY as we requested. Thanks! The great service is appreciated. read more

Don't waste your time if you want to eat what you actually paid for and not get shorted. Just when I thought they had it together, they mess up my order easily for the 5th time. I let it slide and trusted that they finally were able to handle the responsibility of making the correct order after a few times of them doing well. In the past I've gotten wrong sides, no sides when I should have gotten them, no cookie when it came with one, no sauce when asked for it, no utensils when I specified. Today while on my lunch break during a busy day at work I wanted to enjoy Nashville hot chicken tenders which come with fries. I specified and repeated my order maybe 3 times. I also asked for sauce twice in the drive though. When I get back to finally enjoy my meal, I open the bag to find 4 regular soggy tenders with NO fries and no sauce. I would like to give these guys a chance but they continue to mess up my simple order and disappoint. I can understand if this happened a couple of times but this seems like a reoccurrence to me. I probably would rather choose another kfc that gets my order right, even if it takes 5 times longer, than to get this quick but have the order completely wrong. I'm pretty fed up quite frankly. To me it seems as though the owner doesn't really care to invest in training their employees at all. It's almost like they are INTENTIONALLY getting my order wrong. Correct me if I'm wrong but we all deserve exactly what we pay/ask for and this type of negligent "service" is completely unacceptable. Probably would recommend another KFC if you want your order to be accurate. read more

KFC - Fast Food Near Me - Redwood City, California

See Jonathan he knows how to please his customers. Great customer service and the chicken there ain't half bad. Nice when you need something quick and don't want any beef. read more

KFC - Fast Food Near Me - Redwood City, California

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This place is absolutely terrible. So I pulled up to the drive-through window at 12:48 there was nobody in line and no cars in the parking lot. After waiting 5 1/2 minutes I finally drove up to the drive-through window because I still had not even had my order taken. The guy repeatedly said hold on a minute hold on a minute while I was at the order kiosk. When I drive up to the talk out window the store was empty and he was playing a game on his phone. EXCUSE me to interrupting your f-ing game while I try and order my lunch. If anyone has contact information for the owners please send me a message. This place sucks. I could not rate it below 1 or negative. read more

Just had the worst experience at this KFC. Once home with our take out food noticed the chicken breast had odd white markings within the meat. Not fat, not anything I've ever seen before. Drove back to the restaurant and spoke with the manager. She was reluctant to admit that was anything wrong with the food. This is when the customer service goes completely bad. To start with I wasn't given a receipt and after asking for one, now it was a hassle. I asked for a refund on one of the two meals that we purchased multiple times before rudely refunded. I can't understand why an employee of this franchise would want to be so abrasive about dealing with bad food, it's not their fault, it's the responsibility of their employer or owner. I called ahead of time and told them that I was coming back due to bad food then dealt with the manager in person ever so rudely. I will never patronize this establishment again. Now excuse me while I get sick. read more

Straight trash, I've held off on a review because it was always going to be negative, but I've lived nearly walking distance to this KFC for over 10 years, once a year I try to stop by to give them another shot, and it's always a negative action. I've gone there before closing and they've turned the drive thru off. They routinely run out of food, everything is wait 22 minutes, "we're out of wings you have to wait 22 minutes", "we're out of pot pies you have to wait 22 minutes", but we all know this is an effort to run you off so they don't actually have to do anything. And mind you the quality drive thru service is a reflection of the quality of food in general, garbage. This place is the worst in fast food, you're better off driving to Woodside to the other KFC, and if you're already down that far then go a little further and stop at Popeyes. Dude whomever you are that owns this place, seriously you need to pay it a visit or pay to get decent people. I've no idea how this joint stays open. read more

Everything we ordered was stale. Makes me think they're just leaving things out, slacking off until there's customers, and not making things fresh. Also when the guy brought out our food the oil from the spicy famous bowl was spilling into the bag so he just gave us another bag. That new chicken sandwich and fries were so stale that we went to McDonald's down the street for their fries and chicken sandwich instead. I miss potato wedges... read more

This kfc is the only location where you can be the only person in line at the drive thru and still get rushed like it's the end of the world. Terrible service read more

Never go to this KFC. I ordered an eight piece meal the guy didn't even ask me what sides I wanted when I pulled up to the window he charged me $30 when it was only supposed to be $18. When I asked him if he was going to ask me websites I wanted he told me it only comes with mashed potatoes and coleslaw. And he handed me the bag. By this point I was so irritated that I just drove off by the time I got home there was no gravy with my smashed potatoes. I will never go back to this KFC again. Very rude and unprofessional. read more

I was craving some good ol' fried chicken, so picked up a box of 8 piece chicken only (~$18) at the drive-thru here. The chicken came out quick and we were back home before long munching on them. We got half extra crispy and half original, yet they both tasted the same. I can't complain though since the chicken is very moist and flavored on the inside with a nicely crisp and roasted layer of skin holding all the goodness together. Although the chicken here is yummy, it's pretty darn expensive for a chain fast-food restaurant. I definitely could've went over to the hot deli section of a grocery store to pick some fried chicken up instead for half the price. read more

Don't know what's going on to the store every time i go to drive thru they always mess up my order not sure if just me or other customer. they are always in a hurry taking and giving orders i try to talk to the manager short Hispanic Female but i don't think she understand or speak English always. That store needs customer service training hope the sales balance all the time cuz read more

The employees in this KFC need training. I paid for white meat. Since when is DRUMSTICK considered white meat?

I can see how this place only has close to two stars. When my coworker and I went for lunch today the place was an absolute mess. It looked like it hadn't been cleaned for a few days. I even asked one of the workers if he could clean up a puddle of water I almost slipped on but he didn't. Food was good but not a good experience eating in such a dirty place. read more

Only I unlocked restroom there was the one for employees. Soap dispenser empty. Doesn't look like it's been filled for awhile. I feel queasy thinking about the food I ate was prepared by unwashed hands. STAY AWAY. read more

No line. No wonder. I pulled up about 7:45 and wondered if they were open. I saw someone cleaning the back through a open door. I went to the Order area and waited. Called out and waited. Yep, it's open until 10, so I pulled up to the window. A different employee on his phone, looked at me then walked away. He looked into the dining area, then walked to the back. I backed up the car to the Order area and called out to ask if they were open. Hold on a minute! Finally they asked what I wanted. I ordered the $20 fill up, but was informed they didn't have white meat in original recipe and then informed I could get wings in replacement. FYI, Lucky's down the street has a whole fried chicken for $7.99. Go there instead. I only wasted my time doing this review so management could work on their service and food planning. read more

Didn't have extra crispy. So I waited 35 minutes and it was burnt. Second time I've been there in a year and it stinks. Never again. Popeves on Woodside Rd. is great. Sounds like as in other reviews KFC is on the way out. Sell your stock before its worthless. If your the CEO, Run Forest Run. Take that golden parachute and run if you can. PS. Hello, McFly !! Popeye's doesn't make you take busicuts. You can order Chicken without busicuts. Playing that song by Fleetwood Mac.. "Never going back again" read more

Bullet items of Complaint - Incomplete order - Overpaid for what I received - Chicken was old and cold- - No cole slaw was provided - Too much ice in drinks Looking forward to some fried chicken, my fiancé and I decided to go to the KFC in Redwood City on El Camino. It was a major mistake. Our orders were only partially filled even though I paid for the full price for two orders of the 3 piece meal with coleslaw, fries (instead of the mashed potatoes) biscuits and a soda. Of the two meals ordered neither came with coleslaw. Pieces of the chicken were hard and caked with some black bits. It looked like something I had left in my refrigerator over night. The whole meal was luke-warm as if it had been sitting for an hour in the bag even though I was a drive up order. The drinks were filled half way with ice so there was little soda to wash down this monstrosity of a meal. The meal was not completely consumed even though we were quite hungry. Right now my stomach is feeling quite queasy. If you still decide to go even after reading this review then I would advise that you check your order before you leave and be prepared to have to heat your food up. Also double check the chicken to make sure it is fresh and not old chicken from the night before. When ordering the drinks be sure to tell them "not too much ice". read more

This is probably the absolute worst KFC location I have ever seen. The store is dirty and In disrepair. The staff is lackluster in customer service and accuracy of order fulfillment. The 3 time in the last year I have gone through the drive through multiple items from my orders have been missing, entries or sides. Condiments / sauces / cutlery missing every time also. Popeyes is further and not as easy to get to but at least the get order correct and hot. read more

Sadly, I didn't get everything I ordered. I got home and i just saw that we were missing the coleslaw...so bummed!! They were quick and nice but I wish they would have double checked our order to make sure we got everything we needed. read more

I hadn't been to KFC for years, but I thought I'd try it. I am sorry I did. I got a bucket meal deal for 4. Funny, because on the tv ads the buckets look full. The only normal size piece was the breast. The other pieces were real tiny. They'd ran out of biscuits, so I asked the young man if he could substitute it with a wing, but said all he could give me was another side. Whatever! Total waste of money. read more

This place has roaches Staff was nice and all but they need to get some pest control read more

My entire order was wrong. Started order saying I wanted extra crispy. Then asked for custom box with a thigh and a breast and would pay any extra costs- I ended up with Original recipe breast and wing-. They made no modifications to the set boxes. Scimpy pieces. So disappointed. read more