This is the slowest location. Doing deliveries, time is money. I'd love to show up just once and have my pick-up ready within at least 5 minutes. It's never even started, even when I come from across town and they've had 12-15 minutes to prepare it. Come ON.. If you have the time, and your not delivery, it's OK. But if you want your order put last and a long wait, order it thru a delivery app. read more

Poor customer service. I was asked if I needed a carrier drink holder for my 2 drinks to go. I told employee yes. Once I got my drinks I asked employee where's the carrier drink? The employee said, "We ran out of them". I called manager and he said they have carrier drink holders! Eek!!! Stay away if you don't want to be treated as trash. Employees are young and naive read more

My last review was too long; food is great;;just make sure its all in your bag, and if you don't want pop, milk is my usual option.

KFC on Broadway keizer location is super slow and double charged my card. When asked to fix this charge the gal acted like she had no clue and gave me a phone number to call. Called the number and got a voice mail with the slowest slurred droopy dog voice. Did not give me any kind of faith that whoever owns this place has any kind of superior awareness or customer service. I did have to call my bank and dispute this extra charge. But the hassle continued as they also got our order wrong. Do not recommend. If I could I'd leave zero stars. read more

We went to drive thru and ordered one 3 PC meal, extra crispy and original mix with coleslaw and mashed potatoes and gravy. Husband ordered chicken tenders meal. When we got home his ordered was fine. My order was not! I got 2 cole laws and all original chicken. Also we got no recipe. I called let them know they screwed up my order. The gal couldn't find the recipe and say I could come back and get a new order. By then I had changed into my pj's and wasn't going to change again. She said I could come in tomorrow or wait til Saturday. I was going to be home then. She said we'll have to have receipt to get it later. I was frustrated. This location has messed multiple times my order. I also had to check before I leave. This time hub went in and came out. He did not check before we left. Not going back again any time soon. read more

The drive thru at the Broadway location is the slowest I've ever been to. Waited 15 minutes for bites and a sandwich. If you're in a hurry go somewhere else. We will never get KFC again. They are outrageous high now. $4 for one wing! read more

Three stars for prompt and friendly service. It's KFC. It's what you get when ordering KFC. No complains here! Here comes the negatives, and here's where I start deducting! There's a slight mix-up on the order. But, hubby forgot to wash his hands, while inside. As I sit in the car waiting for him, I started to eat & realized: Where's MY COLESLAW. I texted him, so he can take care of it, while inside, but he didn't get my text. He went back, with the receipt. As I sat in the car, waiting for him, a worker (wearing one kitchen glove) came out from the side door. He went in his car (wasn't noticing, until he came back the same door), still wearing the same glove, opened the door WITH the SAME gloved-hand and went back inside! I was grossed out, by then, eating the delicious KFC chicken. When the cashier handed us our receipt, he explained about the online survey on their service. Here it is! I don't care about winning anything, I just want to let people know WHAT GOES ON behind the counter, when customers aren't (but was) watching! Yes, they have surveillance cameras in the parking lot, but do they have one INSIDE for workers? read more

Stay away from this drive thru. I have not gotten the right order yet 0/3. Just when I try to give them another chance, they let me down. I just went thru and they mixed up original for extra crispy. If you're out of extra crispy, just say so. I can order something else. Unsat! read more

tasty food, good customer service, a nice place to eat, overall. I will definitely return

I have missed KFC so badly. The Keizer KFC franchise made me the last KFC meal I will most likely ever eat. I have eaten better chicken from highway truck stops at 3am. The meal was so bad I contacted the corporate office to complain. My complaint went on deaf ears. With sadness in my heart and an empty tummy, I'm done here. read more

KFC - They should be ashamed to service poor quality food. They should be ashamed at servicing anyone food at this level of poor quality. - Fast Food Near Me - Salem, Oregon

Be careful eating here. Food is good but at least one employee who is packing your food for you to take out during the lunch hour fails to follow the rules for wearing a mask. His respiratory droplets spread his apparent disrespect for his co workers near him and in OUR food that he is taken from the chicken tray to place in the box, and scoop your mashed potatoes, coleslaw, biscuit and more. Attention Health Department you might want to look into this potential COVID-19 infection waiting to happen. I sure hope I don't get sick because I'll be using my legal skills quickly. read more

KFC - Hummm risky? - Fast Food Near Me - Salem, Oregon

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I have a thing for KFC because of my Dad loving it as a kid. Original is my taste. I go about once a month, maybe twice. I go to the Keizer OR location. Everytime I go there I get a 2 piece meal, they don't add my biscuit. They do make good biscuits. Grandma's biscuits. I don't check my box but if I go there anymore I'll check it. Customer service is great always. read more

Must have changed priorities as ordered at drive up, told to park in front After 25 minutes called, told my order was next 15 minutes went at which point was told my order was next. Appears walk in, drive up, called in, ordered using internet, are filled in sequence ordered. Perfectly okay for calls and internet, but not expected as a KFC customer for 40 years. read more

MJ everything I come he always greets me super well. super helpful and super good food. i been greeted good before but not as good as him. i could have a bad day and I just know he will make me laugh and he's super nice and helpful and gets my food done in like 2 minutes thanks MJ read more

Food was good, but they messed up my order and we ended up waiting 20 minutes extra. Dining area was mostly clean, but some uncleanliness. Overall decent. read more

The service was amazing and so was the wait time, and the food was delicious, I'll definitely be back for more many times.

Food not edible. Manager was rude and unintelligent. The KFC number for help doesn't have ANY live representatives it's a scam. They play crappy muffled music until you feel over it and hang up and give up. It's all a joke. Food was rock hard and tasted rotten. Never again. I'll be spreading this information to everyone I know so that they don't give KFC their business. (Not that I know anyone that likes it anyway). read more

My sandwich is good but they left out my fries and u don't have time to go back and get them. A real bummer cause the meal is so expensive.

Do not usually choose KFC but once in a while crave it. I especially carved KFC when I saw the new comercial on tv just a few days ago that the chicken Mac n cheese bowls were $5. So went through the drive through ordered it and the amount was $7.20 just for the bowl. I responded to the teller the comercial and the add on-line say it's $5.00. I even showed it to her and her manager on my phone when I got to the window and they said no that is wrong. I was hopping they would honor the price since it's been promoting on tv. They said they could not do anything. So I'm here now, I'm not blaming them but why promote something for one price and be completely different when you are actually buying it. Again not often come to KFC and after this never again. It's lies even though they advertise it. Shame on you KFC's. read more

Crazy price increases from just a few months ago. Over 10 dollar increase from the last the last time we ordered the tender meal. Price makes it not worth it anymore it isn't that good. read more

Went here last night to get some food. Decided to ask for a refund after seeing 15-20 flies in the dinning room. The lobby was extremely dirty and disgusting. It was obvious the doors/floors had not been cleaned in sometime. WILL NEVER EAT KFC AGAIN! I guess I still want it to be like it was when I was a kid. read more

This KFC is literally elevated on a hill overlooking the intersection of Broadway and River Rd, making it the only KFC I've ever seen that (literally) far up. It stands to be the only business on the hill and one literally has to drive up / walk up to get to it. It makes for an interesting locale however, especially given the great view and the fact the only folks who come are bound to be KFC customers. Plus, the seclusion gives some folks the privacy of a make-out point when this KFC is KFClosed. The service there has always been pretty subpar, but the food is terrifically greasy and incredibly unhealthy. For some odd reason the menu items always seem to be slightly different from the other KFCs around the city, but I could be wrong. Best recommended for a social pigout scene. read more

Staff was great and focused on customer service. Everything seemed clean. Portions small, but fresh. Solid fast food option, no complaints. As an update, you really can't beat the value of the $5 fill up meal. A good fast food bargain. read more

Friendly staff, buts that's the only pro to this location. They do NOT share pricing with nationwide KFC promotions and aren't even tied in to the KFC app. Food was over priced and chicken was supermarket deli quality. Waited over 30 minutes in drive through, would've given up and left, but I couldn't because I was stuck with someone in front of me and behind me. Order for one truck in front took about 20 minutes? Never coming back! read more

I eat at KFC between 1-2 times every week either alone,generally the drive through or on Sunday with 2 others to take home. and 99 percent of the time at the Broadway one. I always order the #1 and no issues at all with it but it's become crazy, there's never any silverware, napkins or honey/ butter in the sack anymore. I'm generally the first in-line like we were today so they aren't swamped. read more

I love that they have a 14 piece meal for $30. Feeds my family of 6. Food is great and the staff is friendly.

This place never gets better. Came through the drive-thru not long ago. Took us over 20 minutes. Then when we got to the window and wanted to pay with a KFC gift card they said they don't accept them in Drive-Thru and we need to go inside. Whatever. I really need to go to Popeye's more. read more

I would give this place 0 stars if I could absolutely terrible, tried ordering food and no matter what we did it just said there was an error don't waste your time here go find some other place to eat. read more

Very expensive poor-quality food. This KFC is very poorly operated and some of the food we ordered was fresh and some was so old we had to trash it. Very unhappy disgusting experience. I have been an avid KFC customer since the late 1960's and will probably never go again in my life. read more

Kentucky fried chicken sorry but what happen? you had the best fried chicken now you serve little chicken legs, Thighs the colonel would be so embarrassed what you did to his quality of food taste its not that delishes golden fried chicken. It colonels burnt fried chicken now I see why my friends stop coming here. Safeway in keizer has 8 piece for 6.99. On friday 5 dollar friday it's much better. maybe you can get recipe from them learn cooking time word of mouth goes a long way. Were so disappointed we were looking forward to the delishes scrumcious taste perfectly cooked fried chicken it's not anymore. What happen to chicken gravy? Coleslaw was delishes but we didn't come there for coleslaw. Brown gravy was good but usually with chicken its chicken gravy. I wish I could give you a five cause that would mean your food was delishes and also it would mean the food was delishes or our taste buds enjoyed the taste also I would have loved to tell people how great it was we haven't been to Kentucky about three years thought we would try again we wanted that good old fashion fried chicken from KFC what a disappointment maybe the others are different but the one salem near keizer Oregon. read more

Great food and nice employees! Appreciate how nice Robert was when he helped me with my issue. Will come again thank you.

We went here today and literally walked out. There is no way I can justify paying these outrageously inflated prices!! It's fried chicken people!! For my wife and I to eat here, we would have to shell out close to 25 dollars. I don't spend 12.50 per person for fast food. I have a feeling I'm not the only one who is no longer going to be eating KFC. In Woodburn, they just tore down a KFC. I think this is a sign of things to come for this franchise. read more

Staff is understanding and trying their best but the service is super slow, the quality of the food is mediocre compared to any other kfc, it looks like most staffed is severely under trained and cracks under pressure. Would not recommend for anyone who wants FAST food. read more

Worst experience at KFC ever! They messed up my other and took forever to get it fixed. Never again!!

I spent 17 minutes in the drive thru at 530p because they were having a staff meeting. There was only 1 person in front of me in line. Then the manager was yelling at me when I called to complain. No apology!!!! read more

We visit this KFC around once a month, the Food is kind of greasy but that is KFC. The service is friendly, and if you get one of the deals the price is not to bad. We keep going back because of the friendly service. read more

Went through the drive thru, paid, was told to park in front and they'd bring my food out. 30 minutes goes by and I've seen multiple workers coming in and out for smoke breaks but no food. I went inside and two other people were standing there waiting. There were probably 6-7 people "working" in the back yet somehow nothing was being accomplished. The cashier walks to the front and tells us "for everyone who ordered chicken, we're really sorry, but we're out of chicken. It will be about another 30 minutes." ????? I said I had already waited 30 minutes and asked if it would be another 30, and he shrugged and walked away. I continued to wait and observe the chaos in the kitchen and I realized I would rather walk out and lose $40 than eat anything coming out of there. Unsanitary, disorganized, sweaty, messy, and I wouldn't have trusted those employees to handle a drink, let alone chicken. Never going back and I suggest avoiding this location if you don't want to get sick. read more

I have always liked KFC Abd put up with a lot but do t be in a hurry. Drive through wait was about 20 minutes to order. I believe in being positive so if you have an afternoon to kill, stop by! read more

Son I prefer not to be one of those people but I'm telling you what this place absolutely sucks. Front counter girl is rude and should not be around people period. I asked for a different side to my meal and she told me no that it only came with mashed potatoes and gravy. Ok whatever. Now fast forward about 5 minutes later and in Walks a guy she starts speaking Spanish to him ( which I understand) and he orders the same meal as me and then he asked for a different side with his meal and was told no problem and she even listed them off for him. All of them. He went with the potaoe wedges by the way. How was it not ok for me and she snapped at me when I asked and he walks right in and bam whatever he wants. Just saying not right. Maybe I just didn't speak the right language for her or something. Kinda rude if you ask me. read more

I'm up dating review found out from owner that he has spoken to kfc about small chicken parts The owner was nice to comp me( wasn't asking for it) The Staff was nice and they check orders before leaving restaurant read more