KFC has become one of them more disappointing chains. I have not purchased food from here in quite a while. We decided, instead of cooking, to give KFC another try. I ordered the 16 piece meal with three large Mac and cheese, 2 large mashed potatoes and gravy, and one large Cole slaw. I took my food and went home. I took the chicken out of the container and placed it on a serving platter. There were only 12 pieces. I returned to the store with my receipt and told the clerk an error had been made, that I paid for 16 pieces and only got 12. She left and a male employee, I assume a shift lead or manager, came to the counter. He asked, without any conversation, "do you have the chicken"? I must have looked a bit puzzled and he then asked "do you have the chicken on you?" I replied no, that it was on a serving platter at home. He then walked away and proceeded to pack up 4 pieces of chicken. I then told the employee that I also needed an additional large Mac and cheese, a large Cole slaw, and a large mashed potatoes, which I paid for, just under $15. The large containers used to be in a 1 quart styrofoam container. It would probably taken three of the "current" containers to fill up a quart styrofoam container. So, after two trips to the store, having to add 3 more large containers of sides, I had dinner for 6 adults for just under $70 and received no apologies, nothing comped, for my inconvenience. read more

New owners. Buffet has gone down hill, and up in price they now make u get a drink with it, you can only get a few items from behind counter. I saw two dead cock roaches in the diningroom. No toilet paper in restroom. What a disappointment this restaurant has become. read more

This is amazing! The buffet literally is the best thing ever. This is the first KFC buffet I have ever seen and it's 6 bucks. You are allowed to get things over the counter such as chicken tenders, grilled chicken, fried chicken, biscuits and potato wedges. Then, at the actual buffet, they had all the sides, more chicken, salad and even desert! This is such a good deal for all this food read more

Where is the chicken in the chicken pot pie? I found a few large pieces of potato and some veggies, but not much else. There was a nice crust on the top, but no crust anywhere else! Inside there was only the tin. Sad. I also received a regular tea instead of the sweet tea I asked for and on top of everything there was no cookie. I ordered a side of corn, no butter, salt or pepper for the corn. Just a terrible meal. read more

Horrendous service. The woman working the drive thru is beyond rude and needs to have her attitude checked. She has no name tag, but she's an African American, heavy set, short reddish hair, and a nose piercing. She screwed up the order and claimed we didn't order properly when she was the one barely putting in the order at the window for the second time. Don't waste your time here. Go anywhere else but here read more

A complete failure in every way. They don't carry the specials advertised on the corporate website. Employees are rude and incompetent. Everything is an upcharge without explanation or apology. They can't even package the food properly. Honestly, go get chicken at fry's, save yourself the epic frustration and disappointment. read more

Totally disappointed in the food - not the staff with the exception that they never should have let that chicken out the Drive-Thru window. Driest chicken I ever ate and KFC's famous cold slaw was a misfire too. Not going back, would rather go through the hassle of a day pass just to get on Post to get POPEYES chicken as that has always been consistently great. read more

Very slow at there job. Takes forever to come up to the front to take your order. Even when you only want one thing. Great soda and I like one guy that is there. He's pretty cool. read more

Possibly the WORST customer service I have EVER experienced! I went to pick up dinner for my family, asked if I could get their Grilled chicken in their Big Box 3 piece meal, was told that I could, asked for that in 1 of the 2 Big Box meals I ordered, drove the 20+ miles home only to find out I did NOT have any grilled chicken. So, I called the store, talked to Alex (shift manager, I guess) was told that I had to bring the food back, uneaten, in order to have it replaced the next day (since I wasn't driving back into town until tomorrow), told him that wasn't going to happen as I still wanted dinner tonight, he said that that was my only option, told him if that was the case, I could just do without KFC forever, he said, with a lot of attitude, that was fine with him & hung up! Never going back there again & recommend no one eat there anymore. read more

Rude staff. Pot pie was old. And how do they run out of chicken?? Waste of money. Will never return.

This place is horrible!! It use to be good but everything has gone down hill....the food, the service, and the cleanliness is awful!

So I'll I can say about this place they do not care to much about customers when you order ask what is available.

I just picked up a meal and not more than 30 minutes it did NOT agree with me. It must have been the grilled chicken because that is the only thing my daughter had different and she is ok. KFC, not again... read more

My review would've been a 5 star until today when I went in. They have changed ownership which means rules have changed. Such as, you are no longer able to get food over the counter if you purchased a buffet. Also prices changed with them being more expensive. Finally if you are paying with a debit or credit card there is a charge for that as well. The food is still great just a little disappointed with the new changes. read more

no stars. never any chicken or slaw or anything for that matter! get it together or close the doors! ok, i will give it a 5 star for being crappy. read more

This was the worst drive thru experience ever. The employee, who claimed to be a manager, was rude from the first greeting. She apparently thought we were taking too long to order and let us know it in her tone of voice and repeated sighs over the intercom. The fact that we were the only car in the drive-thru didn't seem to matter. When we reached the window, she literally rolled her eyes at me and continued to try to rush the transaction by speaking as fast as her small mind would allow. I calmly asked if she could repeat the food order (and not just the meal numbers) and she just stared at me in disdain. At that point, I calmly told her that I really didn't appreciate her attitude. She said, "I don't have an attitude YET. But you can go eat somewhere else." I asked if she was serious. She was. I asked for a manager & she told me that SHE was the manager. She then refused to give me a number for customer complaints and refused to serve me. I had my elderly mother in law and 3 young children in the car and told her I just wanted to feed my kids lunch. She shrugged her shoulders and slammed the window. I sat there in the drive thru for another 10 minutes while I looked up the KFC customer service phone number and called it. That employee was kind, but useless. He informed me that the location was privately owned and that the best he could do was request that the general manager call me. Thanks buddy. It's no wonder KFC is going under. read more

Ordered grilled chicken last night. Third piece was nearly raw inside. I didn't finish. Home from work today, thanks KFC. Horrible night, continuing being sick today. Never again. You've lost my business read more

Crazy slow service and they don't tell you that there will be a 15 minute wait for grilled chicken until you've paid.

Do not eat here. Its like walking into the country of incompetence and the village idiots from across the land come here to work. Terrible service and overpriced food. Multiple mistakes on my order and just plain rude to customers. I will never eat there again and I strongly suggest you avoid this place like the plague. Save yourself the money and go buy a rotisserie chicken from the grocery store. Most grocery stores sell fried chicken as well. read more

Wife brought home fingers last week and they were the worst quality chicken possible. For a place that specializes in chicken, this is impossible. This store has gone completely downhill since it changed hands a couple of years ago. read more

Another successful company until open up in Sierra Vista .Had the drive thru last night came home to dry dry dry biscuits and something that resembled chicken if dark brown grease laden food is what they call chicken.Stopped to see the mgr who wasn't there so the asst mgr. helped me .I mentioned the issue to her and she quickly told me she couldn't do anything about it but she would let the mgr know . She asked me if any food was left over ????? i said yes she then ask's if I had my receipt I said yes ( both questions are defensive questions which should not be asked ) I was waiting for her to say she would need to see the subject food but she didn't go there. Now this is where it gets real good.....ready ? The asst mgr tries to find something to write my number on but cant find a working pen she tries a couple of them and then gives up she continues to take my info but the THE PEN IS NOT WORKING !!!!! SHE CONTINUES TO WRITE NOTHING ON THIS PAPER OMG it is a blank piece of paper she is going to give to her boss AND SHE DOES IT RIGHT IN FRONT OF ME I mean does it get any better than this ? What has happened to the colonel read more