First time customer but I plan to return. Great service at a very competitive price. Gave new life…read moreto my old Honda that has 256K miles on it. I limped it into their shop thinking it was the transmission but all it needed was the front CV axles replaced. Although it took a few days to get to it (I did not have an appointment) when they did it was repaired in a matter of hours.

Took my vehicle in for a major oil leak. Was told it was the valley pan gasket, valve cover gasket,…read moreoil cooler line, and oil pan gasket. Due to the extent of the oil leak I asked if the rear main seal was leaking. I was told no that it was the only items listed above. Approved the repairs and picked up the vehicle. Was told they had to power wash the underneath due to the amount of oil that had been leaking. So not to be alarmed if I saw some drips for awhile. Drove the vehicle less than 50 miles and the leak was just as bad as it always was had to put 2.5 quarts of oil in. Took back to Dart was then told it was the rear main seal. This was definitely misdiagnosed the first time. They then wanted another $1000 to do the rear main seal. Per the owner Dave after doing the other repairs it added more oil pressure causing the rear main seal to go out. Oil pressure was never an issue and carries the same oil pressure before and after repairs. At this point I'm not convinced they even replaced the gaskets they said they replaced. As I can't tell any difference with the oil leak. Definitely would not recommend this shop.

Asked them to fix my "engine light" and check my AC. Charged me 375+ dollars and my check-engine…read morelight was back on in 24 hours, my AC stopped working 30 days later, was made to feel foolish for asking to bring it back in. ZB is practically family but my dad stopped going, both my kids stopped going, and I'll never go back. Ask him to come take a polygraph test with me! I don't think he will.

The team at sigmaTec is always honest and friendly. We've had our 2015 Equinox serviced many times…read moreand have always had a positive experience. The work is high quality and their time estimates are spot on. We know that the work has been done well and when our vehicle will be ready. We won't take our car anywhere else.

I'm the daughter of a mechanic and my dad was unable to service my car with him because he's in the…read morehospital. Because of that, I'm ABSOLUTELY weary of mechanics because I've been done dirty of ones who don't have the same integrity as my dad. Lots of unnecessary up-selling and repairs unnecessary for a rebuilt salvage title vehicle and TONS of scare tactics to make more money (very common with single women trying to get car repairs) That being said: my experience at Auto Emporium was a breath of fresh air after a ton of bad experiences. I had a general idea what was wrong with my car (difficulty starting/misfiring/stalling). They took detailed notes in what I could provide about the problem and instead of wasting time digging around, they reached back out to me for additional rounds of questions TO REALLY pinpoint what the root problem was. Too many mechanics are too stubborn to reach back out for questions of the owners which can help diagnose problems sooner - it's a huge time waster!! So having their staff with a running list of questions had my car fixed SAME DAY. That timeframe was absolutely insane to me. I love that they also took the time out to itemize EVERYTHING that came up on the inspection and while that did have a price tag, I now have a to-do list of the next repairs coming up so I can save up for them. It's relieving having answers for things that could be problems later. Additionally, since like-items were itemized I could pick and choose the repairs that absolutely needed to be done for this visit. One of my concerns was the hours of operation, but they have a great little lockbox system for car/key dropoffs. So don't let that deter you from using their services! All my in person/text/phone interactions were all great! My car is starting and running beautifully again after them flushing out my transmission system same day (which is a huge relief because I was trying to organize rides for 3am work shifts) That being said, if my dad is still out of commission for the other identified issues, I would totally come back and have them do the repairs.

Performed service on our Q3 and the turnaround was quick The staff at the front desk were…read morewelcoming and kept me informed of progress. The cost was a little higher than expected but not as high as the dealership I imagine.

Our student son drove to campus and the power steering went out while driving into the parking lot…read more I searched online and spoke (from home, two hours away) with what I believed to be the best car mechanic candidates. Mike's was the clear standout! Mike's was very: responsive, accommodating, thorough, and competitively priced! Our son's exact comment: "Got the car, it sounds and drives great". I very highly recommend Mike's and I will share this experience with the campus FB parents group. My son will also tell his friends. Thank you!!!

Rude and unprofessional female answered the phone. No name was given. Called to get an estimate for…read moremy BMW and was told labor was $154/hour. The associate couldn't answer any of my questions so I asked to speak to someone who had more information. I was asked if I would like them to call me back and the associate slammed the phone down instead of transferring me. This was done on another occasion as well.

We were in Columbus to move in our daughter and before going home needed someone to checkout our…read moretruck as it was making a concerning noise. We called two places and they could not see us for another week. We were given the name of Star and Northwest Auto and we decided to just stop by. They jumped in the truck right after we got there and did a test drive. We were so thankful for the quick assessment. We had to fly home but they found a part and got it repaired in just a few days. Not ideal for our first college move in experience, but they were amazing. We highly recommend.

I worked for a dealership service department for many years, but Star Northwest is where I take my…read morevehicles. Excellent service.

This shop got me in and assessed my vehicle's warning light so quickly. During that assessment…read moreservice I decided to get my oil changed because their prices were reasonable. Also, the customer service was great as both gentleman in the office were kind and informative of what to do the next time I encounter warning lights and let me know what repairs on my vehicle could wait for a bit. Fair prices. Nice staff. Not a bad wait time on vehicle. One thing to note there's not really a waiting area at this shop but the location is only a 8 min walk from a great coffee shop and the library where you can spend time until your vehicle is finished. I would highly recommend coming here to get your vehicle inspected and worked on.

Update: the owner Mike contacted me and looked into the situation. He stated that the mechanic who…read moredid the work on my vehicle no longer works for him and Mike is refunding me the cost of having to put the second set of pads on as well as the entire cost of the caliper that never should have been put on the car in the first place. I find it ironic that the owner Mike states in his history blurb that he started the shop because he was tired of seeing people get ripped off, well that's exactly how I feel, ripped off by Sanderson Automotive. I thought we were doing a good thing by trying to support a local mechanics shop when my Focus, that I had been taking to Ricart for service for years needed new brake rotors and pads. I will say that Sanderson got us in quickly, but then also found that we needed a new battery and they stated that the lug nuts on the wheels were swollen and needed replaced, so that's also a lie when they state that they don't "find" things that need replaced on your car, they do. So this was a $986 bill. The very next day when I was driving to work the car was making a horrible scraping noise, as if i were dragging a sheet of metal behind the car. So I called them and they did get me in the same day to look at the car. By the time I had left work early to get this issue looked at the car had stopped making the noise, so naturally they didn't find anything. Next, a few weeks later the car started making a horrible rattling noise every time I went over the smallest bump. So once again I have to take my car back to them and they said this time that it was the brake caliper over retracting and causing it to rattle. The noise definitely came from the rear passenger side, and when they diagnosed the problem they asked if i wanted to have both calipers replaced. I said no because it was already going to be $371, and why would I replace something that wasn't broke? Sure enough within two days of having the caliper replaced the same exact noise was coming from the driver side of the car. At this point this all seems far too coincidental, the manager, Josh, that I had been dealing with the entire time, stated that there was no harm in driving with the car like this as it was not a safety issue. So by this point I'm tried of having my car into their shop, so I just let it go for a while. We finally decide it's time to have the issue taken care of so we take the car back to Ricart, at this point I don't trust Sanderson. I explained to Ricart what they had previously done to the car and after their inspection they called and said that there was nothing wrong with the brake caliper, and that whoever had installed my brake pads last time forgot to put the anti-rattle clips on the pads. Sure enough two days later and not a single rattling noise. So at this point I have had brake pads installed on the car twice in six months and a caliper replaced for no reason and I'm out $679 and hours of my time because of Sanderson's incompetence. Also, we were contacted by the owner, Mike, via text a few months ago about how our experience was and we mentioned that it was not good and we have received no response. As of writing this we also called and left a voicemail asking for them to call us and explain why they didn't installed the clips and then missed it a second time when I went back and they decided to charge us for a caliper. It has been two days with no response. In summary, Sanderson's will be happy to take your money, charge you for things you don't need and never call you back. Save yourself they hassle and don't patronize them.

Performance Automotive is a family owned business; the family operates the business knowing that…read moretheir livelihood depends on their name and reputation. I've been a customer for over 15 years because the McClaskies have earned my business over and over-- they do good work that's right the first time; they're master technicians & know what they're doing; they're honest-- they're friendly & are priced fairly. The second or maybe third generation is working now... they're not going anywhere, if continuity & consistency matter anymore. JP Burns

Had some issues with my AC and Kurt and his team were able to diagnose and fix the issue with ease…read moreand within the time frame he gave me since I chose to wait. They charge you for their work and they do a thorough job to make sure you don't have to come back for the same thing, something you want from your mechanic! I highly recommend!

Good, honest people. Fixed my flat and made some suggestions for future repairs, price was fair…read more Ill be back!

A customer first enterprise. Good value for service requested. Very reliable for the services they…read moreoffer.