I'll start with the headline: Khoi Dental Group has restored my ability to go to get care for my teeth without fear. I've been back twice since my dental surgery and am really, really happy I found this dental office. I went for a cleaning (my first in probably 15 years) a couple weeks ago, and my hygienist, Nadia, was wonderful. She was super empathetic about my gag reflex and worked with me on ways to minimize it while doing X-rays. She was also super communicative with me about the other steps of the exam so that I wasn't caught off guard by anything. Dr. Le is fantastic. He was kind and conversational, and he conveyed information without being condescending. I really appreciated that he suggested a more conservative approach to the issues I had as opposed to jumping straight to a root canal. I came back a couple weeks later for a couple fillings, and my experience with light sedation was amazing. I took oral medication before arriving and was set up with nitrous once I arrived. Dr. Le and the hygienist (Patrice, I believe) were again fantastic. While I don't think I completely fell asleep, I was definitely zoned out for a big chunk of it and felt super calm. For someone with PTSD and a fear of needles, that's an unbelievable feat. Speaking of needles, when possible, they use a special machine that makes the lidocaine injection so much more comfortable that I was barely even aware of it being used. One final note: the front office staff is great, too. They are highly communicative and easy to get in touch with. And I've never had to wait in the waiting area for more than a few minutes. (I'm sure exceptions to that happen, but I'd feel confident it's in emergency situations and not an everyday habit the way it can be at other offices.) read more

I've been a patient here for 6+ years. I changed dentists on the suggestion of my teenage son after our previous dentist retired. What teenager recommends a dentist????? Well, he was right!! Carlson dental group is amazing. They are careful, thorough, gentle, mindful, and quick all at the same time. Never more than a 5 minute wait any time I've been there. I've NEVER had them "recommend" work that didn't need to be done or try to tack on extra services that are not needed. They always ask if I have any concerns and completely answer those concerns before proceeding to complete the routine services that I am there for. I've been lucky enough to remain with the same hygienists (Amy & Tyra) the entire time I've been a patient there. They have become great friends and THAT is the kind of healthcare we should all be so lucky to have!! The docs are fantastic, as well. I've not needed one for anything other than a routine exam........... but they have still been professional and "human" as opposed to stiff and "clinical!' HIGHLY RECOMMEND CARLSON DENTAL GROUP!!! read more

My dentist insisted that I have my wisdom teeth removed despite never having any issues with them whatsoever. I agreed to have a consultation and was shocked by how rushed the entire procedure was done. The surgeon couldn't give me a reason for having them removed other than I was young and it's best to have it done now. I pressed and was met with blank stares. They just kept repeating that they needed to be removed, but again, never gave reasons. The surgeon seemed to be in a huge hurry and dashed away. I paid the $62 fee that was never disclosed and laughed out loud when they told me I'd be paying nearly $1300 for the extractions. A complete scam. Life is expensive enough without these "professionals" taking you for every nickel they can get. Please do better. read more

I'm writing this review on behalf of my whole family. Which includes: my mom's dad's and my owns experience. I started using this dental services around over 6 years ago. I really like the location, plenty of parking spots. Right in the center of Bartram, very convenient. The office is very clean, the staff is usually friendly especially the financial crew. I had many procedures done here in the past and it was always a success with minimal painful experience. As for my dad's implants, it was more complicated, we started out with the bridge crown recommended by Dr. Carlson, but that didn't last so we had to upgrade to the permanent implant crowns. Which was more expensive but Dr. Carlson was understanding enough to give us a discount on it. It's been a year and he is about to receive his implants crown, since it took 6 months for the crews to be installed and stabilized. My mom's case is also a bit complicated, she had a root canal done a few months ago, also performed by Dr. Carlson, and he placed a crown on top of the tooth. But the new crown was not comfortable and kept on cutting into my mom's tongue and inner mouth resulted in blisters. So we came back multiple times to get it correct but unable to. Today we came in for Dr. Maurice to put in a whole new crown. Im hoping it will work out this 2nd time around. Wish us luck! :) read more

Khoi Dental Group - Lobby - Cosmetic Dentists Near Me - Jacksonville, Florida

Nice facility but I had a terrible experience. Judge for yourself. I'm not exaggerating just my experience. I have suffered from TMJ since I was a teenager. I have had horrible flare up for many months so I researched Botox for tmj. My first visit I asked for Botox but like all of them he said first we need to do $800 night guard. It will be better than the other 4 you have. So I agreed. He said if it didn't work we would do Botox and gave me written estimate. Well it didn't work... went back for the Botox. Hope it works. They would not honor written estimate and charged me substantially more. Since he was one that said to wait after wearing my $800 guard. I think he should have honored my quote. I told him nicely how I felt and if my pain had not been so bad I would have went elsewhere. The extra money was more important than keeping a patient. read more

I am not from Jax so I was very worried I wouldn't find a dentist I liked but my first time here amazing, I got in and out in an hour. Amazing staff, so nice, the office was so clean. I was very impressed, already made my 6 month appointment it was so easy. read more

Not sure why this place has a bad reputation on the few reviews, had a great cleaning, the staff is so friendly and knowledgeable. The lobby is peaceful and comfortable. Their exam rooms have monitors that you can watch Netflix or tv while you get your service done. read more

Bad customer service and patient care. Lots of dentists to choose in this ateafrom so you need to find one that fixes what they break and not want to charge you. That is not this dentist. read more

Terrible experience. Had a root canal and I am still in pain.

I have a massive fear of the dentist. But at Carlson they make me feel so comfortable and explain everything to me in precise detail. From the phone call to schedule the appointment, to actually having dental work done and billing, they're extremely helpful and the process goes very smoothly. Administrative staff are always great with confirmation calls and texts, and also keeping my information up to date. The office itself is clean and well kept, a very welcoming space. I have never felt more comfortable going to the dentist especially because they offer sedation dentistry. Thank you so much Dr Carlson and everyone else in the practice! You are very much appreciated! read more

Worst dental group ever! I have posted a review on Next Door along with many others. Anyone considering having work done at this office should reconsider. Especially, if it is done by one of Dr. Carlson's group of dentists. At least before one does any work on you look-up their credentials and make sure Dr. Carlson is there for the procedure, just in case you believe he is needed. I had a root canal on two teeth. I was in the chair for over four hours. Dr. Carlson knew the young dentist was having trouble and left anyways. At this time, it was after business hours. Worst experience. In addition, also beware of when they apply crowns. They make them in-office, but my experiences is they don't ever fit. So what they do is make them fit. Doing this will throw off your bite -- because they start removing enamel from adjacent teeth. After that, pray you do not need any work done on those teeth. I wonder if the individuals giving good reviews ever had work done??? Most of the reviews speak to the wonderful hygienist. I agree, they are very good! I had to give one star.....this one star goes to the Hygienist! read more

Needed a tooth chip smoothed out behind one of my top front teeth. They were willing to see me the same day I called. Administratively, they were on top of everything, including courtesy text/SMS reminders, email and web-based pre-check-in process, curbside check-in and temperature check. I walked straight from my car to my procedure chair. I had a small, quick, and minimally-invasive x-ray to check for structural damage to the tooth (none), and the dentist immediately arrived to grind out the rough edges so my tongue wouldn't be bothered or agitated. Quickest dental procedure in my 30+ years of going to a dentist. Reviewing here because their Yelp score is low, while their Google Maps score is about 4.5 stars, and I had a great experience. read more

I hate the dentist. Not mildly uncomfortable, but a serious pathological fear, to the point I've hyperventilated in dentists offices in the past. Hadn't been in 8 years...wife kept nagging me until I finally had so much pain, I had to go. Walked in to a beautiful office, greeted by a friendly receptionist with a goddie bag and a bottle of water. After filling out paperwork given a brief tour or office by Hygienist (Ashley), then put in chair. Ashley was the perfect combination of friendliness and professionalism....took a ton of x-rays, explained situation - young doctor came in, very nice and friendly as well. He explained what was definitely needed, what could wait, and we set up a schedule. They can knock you out - which is the option I'll be going with (fall asleep, wake up with 2 root canals done) and you can request a Hygienist. I'm sticking with Ashley......something about her just made the whole process comfortable. Can't say I'll be looking forward to the dentist....but I have found the place I won't dread, and going to get back into an every 6 months schedule here. read more

With Amy getting my teeth cleaned at Bartram park. Been a patient for 8 years and they've always treated me with top dental care in JAX read more

https://nextdoor.com/news_feed/?post=124994561&comment=295513709&ct=6Z3cIpFUcvJFtkTAL6P_5QGkx-wPzpi90xqMezD4Lsma9X3fnH7ecJSnZq2T353Q&ec=CUuITXfgC4y3JTZ2xRbYqsCEDVfj1pLaDEEEO8rW-uw%3D&lc=293 please check out this link from nextdoor.com The review should be read by everyone, Carlson Dental should go out of business! I have used them for less than a year, carlson dental=house of horror. Due to my ignorance and trust, I change a crown after they strongly recommend me to do that, according to them " my teeth, my gum will all get worse and worse and eventually cannot be repaired" if I do not do this. I replaced the old one which works perfectly, and the new crown never fits. read more

Let's face it, nobody likes going to the dentist. If you're going to go ((which you should)) this is the place to go. 1) Office hours for real people with real jobs - yay! 2) I didn't wait at all to be seen BUT if I had to wait, this immaculate waiting room would make the waiting enjoyable. Maybe I'll get to spend more time there next visit. 3) my hygienist Nadia, let's just say I wouldn't take the time to write this review if she wasn't the best hygienist I've had in my 35 years on earth. It was the most painless cleaning I've experienced - I want to have her every visit. I probably shouldn't have named her because now she might be in higher demand but I have to give credit where credit is due. Awesome experience start to finish. read more

Avoid at all cost. They are scam artist and pull the good old bait and switch at billing. Will also bully your wife into making payments in office. AVOID AT ALL COST!!!! read more

DO NOT GO TO THIS DENTIST! They just about destroyed my mouth for what should have been a simple procedure. I went in for a cleaning and was told I needed a crown - ok, no problem. The office staff will try to sell you their 'Advanced Techniques' (it's a warranty) for $149 which is a scam to make more money. I went up front to get my cost breakdown, and saw the $149 added. I told Erika that I would not need that, as I am moving away next week and would not be able to use the warranty if something went wrong. She told me that Dr. Carlson requires the warranty on any of his work (really, can he not complete the work where the warranty isn't needed?) and told me that I'd have to switch my appointment to a different dentist in their office if I didn't want the warranty. She didn't care that I was moving and would get no value out of this. I asked her to proceed with making an appointment with another dentist in their office. She told me that if I declined the warranty, they wouldn't be able to rush my permanent crown even though the dentist told me they could do it same-day. I'm not sure what a warranty has to do with getting my permanent crown made quicker. She told me to sign on the line stating I was declining the warranty; the line she told me to sign on was the spot ACCEPTING the warranty. Another effort to try and get me to accept their scam warranty. Now for the fun part. The crown requires two appointments - the first is to prep the tooth for the crown (roughly two hours), and the second is to get your permanent crown (roughly 45 minutes). The first appointment went just fine and I left with my temporary crown. The next week, I went in for my appointment at 9am to get my permanent crown seated. When I got to the office, it was evident the crown was too large and didn't fit. The dental assistant was nice and tried to file it down to make it fit. When the dentist came in to take a look, she had me bite down and the crown cracked. She told me they would need to re-make my crown, which wasn't an issue. They had to re-numb me, pack my gums again, and take the digital images of my mouth to make the crown again. I didn't leave that appointment until two and a half hours later at 11:30am. I went back for my appointment at 3pm that afternoon (they rushed the new crown since they have an in-office lab). The crown was too small on both sides, so they have to add more material to both sides which took over an hour. When the dentist came in to cement the crown down, she got cement stuck on both sides in between my other teeth. She just about destroyed my gums trying to get the cement out - she used what resembled a saw, a drill, and other tools to try and remove the cement in between my teeth. She told me she couldn't get it and would need to cut the crown off and I could come back a different day to re-do the process. I told her absolutely not, reiterated the fact that I was moving away this weekend, and told her this needed to be completed today. She had the dental assistant take a look, and she was able to get the cement off. When I was leaving, I told the assistant that the crown felt high because I felt it each time I bit down. She took the diamond-head grinder to remove some of the crown. When she was done, the tool got caught on the tissue under my tongue! My mouth was pouring blood. She put 6 gauze in my mouth, one after another, which all came out dripping blood. She literally ripped a hole in the bottom tissue under my tongue with no concern - malpractice! I was in the office that day for a total of 6 hours for an appointment that should have taken 45 minutes. Now I can't eat, my tongue and tissue at the bottom of my mouth is constantly bloody, and my gums are black. I'm attaching a picture so you can see the damage they did to my mouth. They didn't offer any type of compensation, nor did they call me the next day to see how my mouth was after they destroyed it. At the least, I should have been refunded for my out of pocket costs. The crown also doesn't fit properly. DO NOT EVER GO HERE! read more

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I think Dr. Carlson is amazing. He found such a quick way to make my bottom teeth straighter. It's the best cosmetic procedure I've ever had! Dr. Carlson is very innovative and really listens to you. He formulates a plan that is the most economical and will make you look great! I have also had a bridge and crowns done by this group at the Riverside office and their follow up is so good. This is the first dentist I've been too that truly cares about your experience causing you least discomfort. I must add that I'm really a coward in the dentists chair but I felt very calm in this office! I'm only sorry I didn't find Dr. Carlson sooner. read more

I visited Carlson Dental on Friday 4/4/18 for my bi-annual cleaning. The dental hygienist did a very good job, then came the time to have my mouth looked at by Dr. Carlson, who by the way had did my dental service over 20 years. Dr Carlson was not available and Dr Hutchins came into inspect my teeth. She almost immediately called my attention to a decayed tooth above a bridge and said "the whole bridge is moving". She then said something else to the hygienist and left the room..That was the last she was seen. Next thing, was the hygienist leaving the room to update the Treatment Plan person on my needs. She then came back and completed my cleaning and escorted me out to the Treatment plan individual who presented me with a $7,200 treatment plan to repair this bridge. Shocked is not the word for it, the dentist had looked at my mouth for several minutes and disappeared, was not available to answer my questions about the treatment or my options and now a clerk had made me up a $7,200 treatment plan. Questioned the use of a front tooth as part of the new bridge as sort of an after thought and really didnt get an appropriate response. Now let me say that this is not normal at Carlson Dental. The last time I had serious dental work to be done, I was brought to a office with the clerk and the dentist and everything was explained and had a chance to question the plan with a dentist, not a non-medical person. This must of just been a bad day but I was shocked and decided to get a 2nd opinion. Called my daughters dentist who had me come into the office and about 15 minutes later, they took Xrays, put the pictures in from of me and explained all the options and ups and downs of each option. Spent 35 minutes answering questions and doing the Xrays. Felt comfortable here and understand what my treatment was going to be, still was $5,200 but I dont mind once understanding the options. read more

My husband and I have been going to Carlson Dental Group for over ten years. They always put the comfort of their patients first no matter their busy schedules. I brought my 83 year old mom, who has dementia, for major dental work and I was amazed at how patience Dr. Carlson and Amy A. were with her! If you are in search of a new dentist Dr. Carlson is the place to go! read more

I have been a customer since 2009. I have spent a few thousand with them over the years. I did have a hiatus from 2013 till recently 2017. Last I was in I had a few cavities and about $500 worth of work. I budgeted $1k to be safe. To my surprise 2 cavities got better and 1 worse such that now I maybe subject to root canal at $3k. 3 times my doubled budget. I elected to pass and just went back on their dental plan for 2 cleanings, xrays, etc. Having had my 1st at that time. Today was supposed to be my second. Like the other reviewer I was running behind. I am a small business owner. I cannot always control my schedule. Much less traffic during holidays. They called me when I was literally down the road at 15 minutes late saying they needed to reschedule. Since I was very close I proceeded the rest of the way. I could not believe their attitude and unwillingness to accept things beyond my control. They seem to be raising rates and really cutting schedules close. Not sure what is going on. I am not impressed with their work. One of my front teeth has soreness and discoloration. I brought that up last time. Which to my surprise I found it was a cavity they filled. I was going to discuss that with them today. I never had soreness there before but I do now. After they repaired my cavity some years back. Along with wonderful discoloration on a front top tooth... I am now questioning if that was even necessary or not. Seems they are running the business so tight and needing the upsales for revenue. Like my cavities for $500 jumping to $3k for one. They know my profession and that I pay directly without insurance. I feel taken advantage of. I cannot believe their lack of understanding even around the holidays... It seems this is a new policy. Which of course if I missed my appointment without notice I would be subject to a fee from them. But who cares if they waste my time. I am THEIR customers. They need me, I do not need them. They are no longer my dentist. There are to many choices out there. I refuse to be treated this way. I would NEVER treat a client of my business the same way. It shows tremendous arrogance to tell someone to come back, reschedule etc. They do that because I already paid for their plan. Which I am not contesting with my credit card company. I was unsure of them last time I was in with the pain in my front teeth, their excessive quote for potential root canal for another cavity. How 2 others seemed to improve and no longer need to be addressed. Though in 2013 I had 3 for $500. Now 1 could be potentially $3k. I wonder if I had actually had cavities, or the others they filled.... I was doing the math on their dental plan as a business owner. Which seems to provide much room for profit for them. I believe they are using the other services to make a profit. Why now they offer botox and other services far beyond dental. They changed their name dropping the Dental. Well now I have dropped them. I guess they do not need my business. Plenty of others who do.... I would avoid them, not only for their poor customer service, or complete lack there of. I would also get second opinions for anything beyond cleanings. Likely better off finding a more trust worthy dentist with better customer service... If you do decide to use the, MAKE sure to be on time... Unless you enjoy the trip there and back and have time to spare in rescheduling etc. They are not capable of accommodating busy people, nor have any understanding as to real life. Last in court my attorney barely showed up in time... Judges give attorneys room but I guess dentist cannot give their customers any leeway. Not even around the busy holiday season... No traffic on roads... read more

These people are liars when it comes to the financial aspect of things. I went there for a cleaning and a crown which was split into 3 different sessions. On the last day, I was sure to pay everything I owed except for what my insurance covered. They said my account was settled. Six months later I received a bill stating I owe $50. I called and spoke with the office manager which was rude and dismissive. She didn't care what I was told by office staff or what paperwork I had to support my arguement. Then two years later $51 is on my credit report. By the way, the crown they placed was broken after a year. Stay away from this place!!! read more

Every so often I scroll through my past reviews to see if my feelings have changed towards the business. I used to look at my review of Carlson Dental Group and feel so proud that I was the first to review the wonderful dental office and wonder why there weren't an overload of like reviews. Having visited the office for regular cleanings and exams several times after my initial visit, I noticed the office morale changing as fast as the doctors employed there. Dr. David Sorensen was the first doctor I had and he was totally fab! But that's about it. The claim was submitted under a doctor that no longer worked there. I questioned it several times with the office staff and they never fixed the problem after I was assured each time the error would be fixed. In between visits I called to check on the claim and to inquire about further treatment, each time I called I was treated like the scum of the earth, like how dare I call during business hours and ask when I can spend $2,000.00 + at your office. I was promised a call back to schedule and never got it. I ended up going elsewhere for treatment. I don't know why, but I went back again. I had a late evening appointment and arrived 15 minutes early. There were no other patients in the waiting room. after checking in I had to wait another 15 minutes to be walked back. While waiting I could see and hear through the frosted glass the hygienist and another employee having rolling chair races. After being walked back by the hygienist she mentioned I was the last patient of the evening and the only one she had for the past 2 hours. So why was I waiting so long? At check out, the receptionist asked if I was aware of a past due balance. I was not. Come to find out the balance was the insurance portion from the claim that was processed wrong and NEVER fixed. She said someone would call me the next day. I got a call the next afternoon. The call immediately started with "You owe us the balance because insurance hasn't paid. " Not even a hello. I explained the situation to the unnamed voice and she said interjecting stating "I don't know what you're talking about". I felt like I had to beg her to call my insurance and verify my story was accurate. She promised a return call that again, never happened. I called my insurance myself to resolve the problem. Can I be on payroll for now for doing the "insurance coordinator's" job? read more

I've had been rescheduled 3 times within 5 months. Reasons for reschedule were dr Carlson being out of town and new office in construction. All my reschedules occurred 1 day or 2 prior to my appt. my appt was suppose to be a redo for a bad crown that dr Carlson did. read more

We showed up early for my teenager's dental cleaning. They informed me that his appointment had been cancelled because we did not confirm his appointment. We had just gotten back from a trip the night before since my son had the 2 previous days off due to teacher inservice. This isn't the first issue we've had with them, but it is the last. I had read poor reviews on other sites, and they are true!! read more

People are shocked whenever I tell them that I LOVE going to the dentist! I tell them it's all because Carlson Dental Group takes such great care of me!! I've been coming here for about 2 1/2 years now and I have had consistently wonderful service! Margo is the best hygienist and always leaves me with a beautiful smile! Dr. Patel is very knowledgeable and has a great bedside manner. In addition to the wonderful people here, I love the fact that everything I need is under one roof! They have dentists, oral surgeons, and they even have a wonderful orthodontist Dr. Rice! So needless to say, if you want to love coming to the dentist, come to Carlson Dental Group!!! read more

This was my second visit to the Carlson Group over the last year. So far each time has been great, with me walking out feeling a lot better about my dental health! The cleaning performed by Ashley was thorough and very informative, as was the exam by Dr. Le. Dare I say, I'm looking forward to my next visit. read more

Went for the first time for a routine cleaning and check up. The staff were extremely friendly and professional. Although they were a bit backed up and I had to wait 20-30 minutes initially, once my appointment began they were very timely. The hygienist and dentist took great care of me. I also was impressed at how they got me in so quickly as a new patient (within 24 hours) at a time that accommodated me. read more

After a really bad experience at a different dentist after moving here, I found dr Carlson. His office is wonderful. I usually see dr Patel, who I love. The girls in the office are cute and friendly. What else could you want? My whole family comes here now! read more

Love Carlson dental! Always a great experience and now my whole family goes! They always make you feel comfortable and the staff is courteous and friendly. The office I use is in Bartram but I heard they have a new office in the Riverside area. read more

Dr. Carlson BEST in Jacksonville!! I had to have some major dental work. I'm a chicken when it comes to the Dentist. When Dr. Carlson I know I am in good hands. He has been my Dentist for at least 14 years plus. My whole family goes to him!!!! read more

Dr Carlson and his team has been our family's dental provider ever since we moved to Jacksonville 4 years ago. Their hygienists are literally the best we've ever had and their office is beautiful, clean and will ease any anxiety you have about going to the dentist. I highly recommend them!! read more

Carlson Dental group is wonderful! They make you feel comfortable, and they understand all your concerns from medical to financial. I never thought I would be able to say these great things about a dentist. I am so happy I found Carlson Dental Group. read more

Carlson Dental takes the fear out of going to the dentist. Friendly staff and such a warm environment. The office is clean and modern, with comfortable seating. Dr. Patel is down to earth and kind. The hygienist and other staff are also very welcoming and are willing to answer all questions. I have recommended this office to all of my friends and family. read more

The financial Advisior added fees to my bill that I did not need or want. They wanted me to pay $68 for a warranty on a filling my insurance company informed me that they have to warranty the work for 2 years based on the contract with the insurance company. She did not or could not explain the cost. I had to call my insurance company to get a clear understanding of why the 80/20 was not lining up with my estimated cost. The Insurance company informed me that the doctor I saw was not registered with the practice address. read more

Terrible Experience --- Colleen Darragh ( marketing ) sent me an e-mail for a free consultation to receive an evaluation and prices for several implants. After Dr. Carlson conducted an examination he and his staff requested $300.00 for a 3D exam. Said that he needed this to give me prices for the necessary treatment. Somehow everyone forgot about the free consultation. When I checked out they requested another $ 300.00 for the office visit. At least 5 times they tried to sell me a discount book for discounts on their services. Looks like they wanted almost $900.00 from me to receive the free consultation. The front office continued with their rants until I told them that I had a copy of the e-mail. I paid them nothing and they were not happy about that. They displayed terrible Bait and Switch tactics and conducted themselves in a very unprofessional manner. read more

Highly recommend this dental office! Each person I come in contact with has always had a smile and is very friendly. The office and exam rooms are clean and neat. I've been seen by Dr Carson and Dr Lee. Both are friendly and answer all of my questions. read more

Years ago Dr Carlson did all my crowns complete mouth. I went back a while back having excruciating pain on my lower left side. I saw a young Dr that day and the first thing they do is to tell me I need an X-ray that will cost over 300.00. The whole visit came to over 400.00. I was then told that I needed implants that would cost me over 11,000 if paid in full more if I made payments, but they would have to call me on Monday when Dr Carlson got back. I left with s prescription for antibiotics and still in pain. No one called the following week so 10 days pass and still nothing so I call and tell them that since I never heard anything I went to another dentist and they said they were sorry but they forgot. I told them I wanted the money for the x ray back which was over 300.00 and the girl said sh d like ok into it and get back to me. Several days later they finally called and said Dr Carlson wanted me to come in and let him see me. I said I was not coming back because of the horrible experience and just send me a check. If you go to the Carlson group please be careful. I went to a fabulous dentist and got excellent care and was also informed that I also had another problem on the upper left. Needless to say I was shocked because the Carlson groups never said anything. Their prices are outrageous and all they want is your money I truly believe they just have a real problem with caring for a patient. Don't go to the Carlson Group if you don't want to be overcharged. I think the young dentist there doesn't know what he's doing. read more

We were initially very pleased with Carlson Dental Group, but later discovered so many issues that we have changed dentists. (1) They charge fees for things that your insurance won't cover such as "Advanced Techniques" and crown lengthening when doing crowns. There is never a complete explanation of exactly what the advanced techniques are for. Our opinion is that they are trying to cover their overhead. (2) They perform procedures that are unnecessary and that they are not necessarily qualified to do. Both my husband and a co-worker had a terrible experience when they were told they needed crown lengthening before they could receive a new crown. It was painful, was not covered by insurance and was unnecessary. Both my husband and co-worker have since gone to new dentists who said that the crown lengthening was not necessary and that only an oral surgeon should be performing it. Because the crown lengthening was done for my co-worker, the new crown for her bridge did not fit properly. Carlson blamed it on the patient, did not fix the problem despite several complaints and she has since gone to another dentist to have the work completely re-done after spending about $3,000 out of pocket. My husband had a tooth extracted which took a very long time (about 3 hours) and the dentist did not feel confident in his own abilities when the tooth fell apart. It was a very bad experience. The dentist should have referred him to an oral surgeon. (3) They will NOT bill your secondary insurance for you. We have two dental plans and were responsible for obtaining all paperwork, x-rays, etc. and sending it in to the secondary insurance company. Stay away! read more