** DO NOT DO BUSINESS HERE ! ** BIKE WILL SIT FOR 5 MONTHS…read moreWITH NO PROGRESS, NO COMMUNICATION, AND EXCUSE AFTER EXCUSE! Interesting to see upon reading reviews from YEARS ago that multiple other people experienced the SAME exact scenario we did. Dropped our bike off before Thanksgiving to get work done. Paid the $2000 up front for parts after waiting almost 2 months just to get a quote. The holidays went by and we still didn't hear anything...reached out and "oh we would have ordered the parts but they're busy at bike week!" Lame excuse but alright... wait another few weeks... any progress now? No--you call, they have no answers other than oops we still haven't done it sorry! You ask for the owner and he's too busy to talk on the phone and too busy to talk in person. They told us the parts our bike needed were going to need sourced from out of state. In the 5 months they had our bike they didn't order a single part for it. No more than 10 minutes after we picked up the bike we were able to locate and order pistons from kansas for $400, whereas the ones they were "ordering" were $850 from Rhode Island. When we came to pick our bike up they gave us a sob story about how they can't give us any of our money back because they're "about to close our doors" due to lack of $, we had to use it as "store credit"--so maybe don't entrust them with your business since they plan to close up shop anyhow. Dropped our bike off running in 1 piece, picked it up In 6 boxes. At least we will be saving tons of money on labor now. Biggest waste of time & headache

I'm really not sure why but I sometimes stray to a different shop for work to be done on my bikes…read moreMaybe it's timing, maybe it's when I need something and when a place is open, maybe it's how fast I need something (like a tire?), who knows. But I truly have to stop. I always find my way back to Independant. Bob, Mike, (and to be honest) every person that's ever worked here have always been like brothers and sisters. They truly take care of their customers like they have known them for years. I like to do a lot of my own stuff but when there's something I'm not comfortable with because maybe I've never tried it, I know I can depend on these folks to give me the absolute BEST price, and the absolute BEST work with no bullshit! If you ride, and you're in the east valley, this is the place to come. If you ride and you're in the west valley, it's worth the ride or drive (if you have to trailer your bike) and this is still the place to come.

As of the First of June 2025 Bob Kline finally got what he deserved. Chandler Custom Cycles is…read moreCLOSED!!! Could not have happened to more deserving people! They misrepresented themselves at every step of our business relationship and if they did it to me they must have done it to others. They did not deserve to be in business and now, they're not! If you got stuck with your motorcycle in their shop when they were shuttered, I hope you get your ride back and can get it repaired elsewhere.

AKA: kickAZ motorcycles…read more Maybe this establishment knows how to work on motorcycles. I will say that from my experience, i would have been better off investing in parts and tools and watching you tube videos on repairs. I left feeling very deflated, a bit run over, and not trusting of the work having been claimed to be performed. Oh well! I know better now, and now; you do too! Good luck on your shop search!

First experience - highly reccomend excellent communication,…read moregreat customer service, and excellent service work after a very thorough inspection of my BMW 1200RT. Special thanks to Brendan and Colin A

This place is Amazing they don't sugar coat or play games. Steve has been nothing but awesome and…read moretransparent with his communication. I'm still in the process of trying to figure out what to do with my DUCATI and that man has been nothing but helpful.. Ever since they answer my call they have been nothing but transparent Thank you Steve and Reparto Veloce

Spent a lot of time dropping and picking up my General for repairs and added goods that were not…read moreright from the beginning. I gave them the benefit of the doubt but after this time around I doubt I'll ever return. Kept pushing pickup out even though we agreed on a day it needed to be done. Arrived a day and half later to pick up per Keith (same day communication) and the car was not put back together yet. Waste of my time too many times!!! Lots of machines parked in and out of shop but never saw any work happening. That's too BAD! I really thought I had found a reputable shop.

My sons dirt bike was there for a year. They could not fix it. They had him come pick it up and…read moregave him his $2091.00 back in a check. The check bounced for non sufficient funds. He has been calling and texting for four weeks now. The owner Keith Cook is giving him the run around saying they are having financial issues and it will be a few more days. Now he just stopped responding. I have called and text as well. Nothing. Horrible Horrible shop. To take money from a 19 year old kid is disgusting. Stay far away from this place

Thank you Bill. I called before Sturgis and talked to Bill about my stator wearing out. He…read moreshared a bunch of info gave me a ball park price over the phone and said ide have to wait till after the rally was over cuz he was swamped getting bikes ready for guys who were heading to Sturgis. I problem Bill I'll wait Took it in after the rally and we hung out and talked getting to know each other sharing stories in no rush to stop It was like talking to a long time buddy I hadn't seen in years even though we just met Picked up my bike when he was done and everything looks and feels great. Did stator, belt, trans seals, and a front tire With 133,000 on my 2017 RGS it rode out of there better than it had in minute The other day I watched his latest YouTube video and there's my bike on the lift in the background with the primary off. That was cool. Bill loves what he does and won't half ass the job. I trust him and you should too.

Bill at motorcycle garage what a great shop. My husband found him a few years ago and we've been…read moregoing there for basic maintenance, breaks, adding on chrome pieces that my husband can't add to himself. Last fall my husband had a stroke and and no longer could ride his motorcycle so we had to taken to Bill's he did complete check over top to bottom and changed all the fluids. Price was fantastic then he kept the bike at the shop until it sold!

Had a brief interaction with Brian B. and it was very pleasant. He was friendly, helpful, and easy…read moreto deal with. Even in a quick exchange, he came across as professional and positive, and made the experience smooth and hassle-free.

I had a great experience all the staff was really nice and helpful and especially Kent was great to…read morework with and very helpful