** DO NOT DO BUSINESS HERE ! ** BIKE WILL SIT FOR 5 MONTHS WITH NO PROGRESS, NO COMMUNICATION, AND EXCUSE AFTER EXCUSE! Interesting to see upon reading reviews from YEARS ago that multiple other people experienced the SAME exact scenario we did. Dropped our bike off before Thanksgiving to get work done. Paid the $2000 up front for parts after waiting almost 2 months just to get a quote. The holidays went by and we still didn't hear anything...reached out and "oh we would have ordered the parts but they're busy at bike week!" Lame excuse but alright... wait another few weeks... any progress now? No--you call, they have no answers other than oops we still haven't done it sorry! You ask for the owner and he's too busy to talk on the phone and too busy to talk in person. They told us the parts our bike needed were going to need sourced from out of state. In the 5 months they had our bike they didn't order a single part for it. No more than 10 minutes after we picked up the bike we were able to locate and order pistons from kansas for $400, whereas the ones they were "ordering" were $850 from Rhode Island. When we came to pick our bike up they gave us a sob story about how they can't give us any of our money back because they're "about to close our doors" due to lack of $, we had to use it as "store credit"--so maybe don't entrust them with your business since they plan to close up shop anyhow. Dropped our bike off running in 1 piece, picked it up In 6 boxes. At least we will be saving tons of money on labor now. Biggest waste of time & headache read more

I'm really not sure why but I sometimes stray to a different shop for work to be done on my bikes Maybe it's timing, maybe it's when I need something and when a place is open, maybe it's how fast I need something (like a tire?), who knows. But I truly have to stop. I always find my way back to Independant. Bob, Mike, (and to be honest) every person that's ever worked here have always been like brothers and sisters. They truly take care of their customers like they have known them for years. I like to do a lot of my own stuff but when there's something I'm not comfortable with because maybe I've never tried it, I know I can depend on these folks to give me the absolute BEST price, and the absolute BEST work with no bullshit! If you ride, and you're in the east valley, this is the place to come. If you ride and you're in the west valley, it's worth the ride or drive (if you have to trailer your bike) and this is still the place to come. read more

Independent Motorcycles - Motorcycle Repair Near Me - Chandler, Arizona

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Brought in my bike as it sat for almost 2yrs. I needed new tires, battery and spark plugs to get it back up n running. Service was quick, friendly and communication was great as I was kept updated on all ongoings before any repairs or changes done. I will gladly continue to support local old school shops as they seem to be a dying breed. The showroom has plenty of bikes on display and many accessories to buy! read more

Independent Motorcycles - 2005 Sportster 883 Custom Phoenix South Mtn. - Motorcycle Repair Near Me - Chandler, Arizona

Dont take your bike to independent they will rip you off! they charged me $2000 up front , 6 months later they still never did the work and refused to refund the $2000. bob will hide in his office and have Mike say he's not there to issue refund. read more

If I could give 0 stars that's what they would get. A one day job has turned into a 3+ week nightmare. I have never had to pay a deposit for parts before work is started at any other repair shop. I will not bring my motorcycle back here. They lost a good customer . I will not recommend them to any of my friends. read more

Honest, reliable, and so informative! we live on the far west side, and the drive, as well as the arrangements for drop off or pick up , are well worth the job this team has done every time we've taken our bikes in wether for routine service , or other major upgrades. as a female, I also appreciate that this shop has never treated me differently, been condescending,( ladies, you know this still happens!), and Mike is very patient when I've had additional questions. My favorite shop for both my bikes!! read more

Staff is very helpful and knowledgeable. They did a great job installing my handlebars! Thanks!

Went there on a friend's recommendation to get a brake light switch replaced. I was told they'd have to order the part so I gave a deposit on my credit card. 2 weeks later I hadn't heard anything so I went in to check and was told the part showed delivered so he checked the parts shelf and couldn't find it. Said he would put a trace on it and order another if it wasn't found. Another 2 weeks go by so I called for an update. The person answering the phone said he didn't know anything about it but the guy that was "helping " me was out test riding a bike and he'd have him call me when he returned. Of course that didn't happen. Guess the didn't want/need my business so I won't bother them again. The negative reviews I read are accurate. read more

Awesome sales people, and really appreciate the knowledge and skill the mechanics have. Huge shoutout to Scott and Yukon. I brought my 08 basket case in there and I mean no wires and shot front end, after a few days got the call, to come pick her up. Super excited about the little upgrades I did and can't express how well he dialed my electrical mess down. I got a bunch more work to do and this will be only place that will ever touch my beloved basket case. Support your local businesses especially more now than ever. These guys are rad don't hesitate for a second to have them work on your stuff, you won't be disappointed. read more

The mechanic did an excellent job on my bike, but the big guy behind the counter could learn a few people skills. He is big and tall and tends to come across as a bully. Several times he told me my bike was going to be worked on and it wasn't. Eventually,it was done and I am happy with the service, but, they need more bodies working on the bikes and someone else helping customers. This shop has the potential to be great. read more

I drop my bike off without an appointment got fixed fairly quickly reasonable price great service highly recommend will definitely go back

worst shop around!!! they charged me $2000 up front my bike sat there for 5 1/2 months they never repaired nothing! gave me lame lies and excuses every week how they can't get parts.how they fired the guy that was supposed to work on it .... bla bla bla . I took the bike back , Independant ripped me off for the $2000 down too!! Took the bike to chandler customs they had it finished in 2 weeks. read more

Not a big fan of this place. The owner is not a very nice person and doesn't have great customer service skills. I was hoping to go somewhere other than Chandler Harley but I guess you get what you pay for. I would not be recommending or taking my bike there again. When I had an issue they would not take responsibility for any mistakes that they made. read more

A solid experience for my 14 Limited. Super staff and no BS. Honest and direct. What I paid was far less than dealer cost. Will do business this shop again without a doubt. read more

Would never take my bike to anyone else. Mike and Scott go above and beyond to take care of your bike. Best Harley mechanics around. You will not be disappointed. They will take care of your every need. read more

I bought a Yamaha Vstar 1100 that sat for a while and took it to the good guys at Independent Motorcycles. They got it up and running in no time. I JUST got back from picking it up after having it serviced and, as usual, had great service from great guys. I will always recommend them to anyone needing service for their bikes. Fair prices no BS! read more

Brought in my Softail today for new tires and an oil change and I had them check a bunch of things. They did a great job, didn't try and upsell me on any services I didn't need and were timely. I will definitely be going back to these guys again. read more

Riding from California I blew a pulley and sheared 3 bolts into my back rim. They swapped my tire onto a new rim and they were extremely affordable. read more

Good shop, excellent communication and prices on service and repair! Stop in and check them out! Always have cool bikes out front to check out! read more

I am incredibly pleased with this shop. I brought my Vstorm in a few months ago to get the front fork seals redone because of some leaking. Everything was fine until an extremely hard trail in Prescott caused another leak. I brought it in again and it was the bearings this time. Either they thought they should have done these previously with the seals or a patriotic whim because of my Purple Heart plate I wasn't charged for the service. They have definitely earned a customer for life with me. read more

Prompt response. Although the price was very high, it wasnt in my price range and I decided to buy elsewhere. The quote was competitive for what tires were quoted, I wanted a better budget tire. read more

Amazing shop took care of me when chandler Harley wouldn't. Would recommend this place to anyone.

AVOID!!! AVOID!!!!,AVID THIS PLACE AT ALL COAST!!!!! They get 0 stars. Their productivity is A JOKE! 1st chance. I first took my Softail in back in January of this year. What should have been a few days took them about a month. All I wanted was for them to do was to inspect my motorcycle and fix a flat. I went on vacation for two weeks, and by the time I got back, they still were not done with the bike. I didn't get the bike back two weeks after I got back from vacation. 2nd chance, Next, I took in my bike for a few leaks. They told me I needed a new engine. So I decided to invest in a new one. But the whole process took them about two months to complete. Every time they looked at my bike, It took them a week to order parts, and they did it one part at a time. Meaning they didn't put in the proper attention and time to gather everything at once. I saw other people turn in their bikes for maintenance for the lesser issue, and they put those other bikes before mine. I would call for updates on when the shop would finish the job, and they would have some excuse for not doing it. Again, two months it took them to complete. Third and final attempt. My battery was not charging. I turned in my bike to see why the battery would not charge. They told me that some of the staff were sick and wouldn't see my bike right away. Thinking a few days it would take, I was okay with this. However, I didn't look at my bike for two weeks. When they told me I needed a battery coil. It took them another week to order the part. The first part they received was the wrong one. At this time, my bike was sitting there for three weeks. They told me the new part was on its way and it would take another week to arrive. I told them they had one more week left to complete. I had enough of waiting for their slow productivity, and I gave them a deadline. I informed them a week in advance that I would be coming for the bike on a Saturday, finished or not. I called the shop every other day checking on the tracking of the part, and they kept saying it was arriving in this week shipment. Every time I called, they said it still hadn't arrived. In other words, more excuses. The Saturday came when I said I would pick up my bike. I gave them till the end of the day. Unfortunately, I received no call letting me know the status. I called them to let them know I'm coming to pick up my bike. They were upset and didn't like that I did this. When I picked up my bike, they were rude and unprofessional and used profanity in the conversation. They told me that they didn't want to serve my bike anymore. I spent more than $7000 on theirs hope only to be mistreated. On a side note. Every time I got my bike back. Something would fail, and I would get stuck on the side of the road. It was always related to the maintenance they worked on. 100% is this shop the worst I ever experience. I can't stress enough to avoid the place at all coast. About the only thing, they are reliable is an oil change. AVOID!!!!! AVOID!!!! AVOID!!!!! read more

These guys are awesome. I've taken my bike to them multiple times, and they always come through!

This place did a good job putting new tires on my motorcycle! Nothing negative about the place but nothing amazing about it either. Just feel like they should be a little bit nicer on spreading some motorcycle knowledge. I asked a couple questions about services and made me feel dumb. Also, I was promised the next day and then it took them 3 days to switch my new tires. It's fine like Whatever. I would just have liked a heads up or an update on what's going on. Not me having to call every day and see what's up. read more

Whatever service you need on your Harley, Bob and team are awesome and knowledgeable. Major needs or little maintenance, they do it all. They just finished my bike earlier than expected and half of what the dealer costs! Give bob a call! read more

Took my bike in for a carborator rebuild and cleaning. Starting spewing fuel on my way out of the parking lot. Took it back in and once again on my way out of the parking lot starting spewing fuel. Their reply was "oh well, guess you need a new carborator" I already paid for a rebuild that didn't make it out of the parking lot, now I need to pay again for a new carborator? Hmmmmm? Guess it pays to have HD work on my bike going forward. Too many bike shops to treat customers poorly. read more

This is hands down, the best shop to go to for superior service and attitude. It has polished the lost art of a hometown shop instead of being stuck as a number in the corporate machine. They've custom built one bike for me from the ground up and helped me customize another. I'll never go anywhere else! read more

Independent Motorcycles - 95 inch stroker twin cam stuffed in a 1995 FXSTC courtesy of Independent Motorcycles - Motorcycle Repair Near Me - Chandler, Arizona

If your sick of chandler Harley's lies and crappy workmanship check this shop out. They do good work and they can pick your bike up if it's not rideable. I couldn't be happier with this shop. They're a no BS kind of shop they get it done and do it right the first time. I'm sure even if they didn't get it right they'd make it right. I'll be using them again in the future. read more

This shop is over 20 miles from my house, and I went past a Harley dealer and two other shops to get here, and I am glad I did. JD and the fellas are stand up guys and they did exactly what they said they would. My bike was done when they said it would be, it was done correctly and for a very fair price. Feels good to find a quality shop I can count on. Thanks fellas. read more

Complete waste of money. Pay them to relocate my rear turn signals and attach a docking system for a detachable backrest. And adjust my progressive shocks. So this is what I get, they relocated my turning signals but not back far enough to give the docking system enough room, the right turn signal never worked that docking system was so unaligned that the detachable backrest would not go on and off it was permanent. I asked them if they adjusted my shocks he told me they were on a justable which was a complete lie. By the time I got home one turn signal doesn't work and I was worse off than before I went there and out $500 you. I guess I could have took it back but I did not want them to text my back again so I took it to Johnny Goodson Arizona Custom Cycles. They did an awesome job hold the turn signals back made them permanent to where they were not loose and they work great my docking system was so unaligned that they cracked it so I had to purchase a new docking system. Johnny said I had about the best shocks you can buy they were adjustable intention and ride height so to say that they were on adjustable was a complete lie. Johnny Goodson Arizona Cycles that's where you want to go even if you have to drive out of your way it's worth it. Convenience should not be a factor when working on your bike. Independent cycle sucks ass read more

Awesome Guys to deal with and great prices. Both my husband and I have had a couple different Harley's over the years and brought them to Independent for our mileage Service Appt.'s, Dyno Tuned both bikes, New Tires and/or custom accessories put on and they've have always rated high with us in best price, quality "no problems" and quick turn around-time. In addition to my review, I was referred to them by a friend and a Harley mechanic. They have a great reputation! read more

Independent is my neighborhood go to motorcycle shop. Bob and his team did a great job on my handle bar install. I will be using them for my next upgrade. read more

Read their reviews and even got a recommendation from another shop to go here. It was absolutely the right thing to do. They're a excellent motorcycle shop to go to. No BS. You don't feel like some one is working on commission and trying to sell you extra repairs. Bob and Sean are honest good guys to deal with. I'll be using them for ALL my motorcycle service and repairs. You should too. Do your bike a favor and use Independent Motorcycles. read more

The repairs were ok even if they were slow. Beyond that, everything was wrong and the business has taken no steps to correct the situation. My invoice had increased hourly rates (80 to 110 an hour), increased part prices, double billing for same items, billing for services/items not provided, unreasonable labor times (1 hour at 110 an hour for replacing Derby Cover), they don't handle anything that should be handled with insurance, and won't respond to anything concerning these issues. My advice... Attorney General's Consumer Complain Department https://consumer-complaint.azag.gov/publiccomplaint/begin.aspx read more

These guys are great. Chris (the parts guy up front) always hooks me up with parts (at a good price) and valuable knowledge and when he doesn't know the answer to a question I might have he asks the master mechanic (Sean) out from the back and he's always happy to help with tips, tricks and valuable knowledge. These guys know their stuff. I highly recommend them. Go Independent whenever you can!!!! read more

I recently acquired a custom bike that i don't know much about, I decided to walk into independent and see how I was treated as I wanted it serviced. Hands down, great Experience, they took my bike that day, had it back the next morning, completed everything I asked them to do, at a very reasonable price. I will be back for everything I may need. Thanks again Bob & Co. read more

Raked Magazine Had a wonderful Time at Independent Motorcycles. We were welcomed at the door with a wonderful greeting and answered all of our questions about the Motorcycle we wanted built and pointed us in the direction we needed. Raked Magazine loves small bushiness and the Service is such more personal and Independent Motorcycles was the place to be for all of our needs were met! We highly recommend Bob and and his crew to all you motorcycle lovers and fans that need work done and information about your ride! read more

Do yourself a favor and take your Motorcycle to this shop, great customer service and prices! I really couldn't have asked for more, I'll definately be back. read more

Started working with the guys from Independent a year ago and never strayed away. Their experience speaks volumes when they're consulting you on whatever you need. Their services are above dealer grade and you get to leave with more money in your pocket since their prices don't carry the sticker shock HD dealerships are known for. I live out in north Phoenix and make it a point to bring my bike in here. read more