These guys are all amazing, especially Chris U the manager. They have the best deals and the friendliest staff

Awful Give you one price the raise it once you get there Multiple bikes on the website were unavailable, despite confirming the day prior read more

Came here for a new set of grips for my 2014 Street Glide, and found them pretty quickly. The guy working in parts was helpful and made sure I was getting the right fitment for my bike. He noticed that I was a veteran and gave me 10% off without me even asking. (I probably wouldn't have asked, so I appreciate that). I've been here before for a shirt (gotta have one for everywhere I've been) and the staff over there was helpful as well. Hopefully I'll never need the service department, but if I did, I probably wouldn't have a problem having them work on my bike. read more

Desert Wind Harley-Davidson - The new grips! - Motorcycle Dealers Near Me - Mesa, Arizona

Called service 2-3 times, kinda rude. Pick up and hung up with no intro or outro, I work at a dealership so I understand courtesy and quality, they don't have it. read more

Kimberly helped me over the phone. I am located in California. I was desperately searching for a jacket that was completely sold out online and in many states throughout the US. I know this because I called 18 different Harley-Davidson's before I was very fortunate to reach Desert Wind Harley Davidson in Arizona. She asked me for my information and even said she would be able to ship it to a sister store in California. She definitely went above and beyond. I love our HD community, but this was truly special. My fiancé was over the moon when he saw it and realized it was THE obsolete jacket that he hadn't been able to locate. Thank you so very much for all your help and support. read more

Desert Wind Harley-Davidson - Face of realization. Lol! - Motorcycle Dealers Near Me - Mesa, Arizona

The sales team here are a bunch of liars. I contacted them the day prior and the day of to confirm availability of a specific motorcycle. When I called, I told them that I would be coming from out of town, so I wanted to confirm that the bike was still there before making the drive. The salesman assured me that it was. After driving over 5 hours, I got to the dealership and looked around. The bike was nowhere to be found. I asked the salesman about it and showed them the listing online. He then proceeded to lead me around the entire place "looking for it," and even pretended not to know what he was looking for. He went to go "check with the sales manager to see if it was still available." They came back and told me that it had been sold the previous day, and offered me an "I'm sorry" price on a new bike. I understand sales tactics, and trying to get someone into the dealership, but if someone tells you they are coming from out of town to look at a specific bike, THEY CLEARLY AREN'T INTERESTED IN ANY OTHER BIKE. Thanks for wasting my time and money Desert Wind Harley-Davidson! read more

Saw a listing on an Indian I thought was a great deal and was listed for over a year. Messaged the dealership, and TJ said it was still in stock. Set up an appointment to come look at it that weekend, 3 days later. A day before the appointment I called again to make sure it was still there. The morning of the appointment they called me to make sure I was coming. When I got there, I got paraded around the showroom floors. Looking at every bike but the one I was interested in. When we finally got to the Indian section, the salesman went in the back to look at the details on a bike we saw, and to see where the one I wanted was. The bike I was told was in stock and ready for me to see, is not there. I had the entire cost of the bike in cash in my pocket ready to buy. Never coming here again. read more

Has to go down is the worst Harley dealership in America? I would highly recommend going to another Harley in town even if it's 30 minutes away you will get better service and I really would not let their technicians work on your bike because you'll start having nothing but problems with it. Please go somewhere else. read more

First time rider. Finishing the course today. Very informative and fun experience. The staffing crew is what made it the best Mark, Kelly, and Luz, kept it fun, positive and very patience with each of the riders, some slower than others but still showed attention to all. Answered every question we had as a group and some that we didn't think to ask. It's definitely worth what you pay for to begin on a bike. read more

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Great dealership and a wonderful caring staff! I would buy another bike in the future from them. read more

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Eli was friendly knowledgeable and helpful when I came into get a bike I highly recommend this place if you're in the area

Every Harley Davidson dealership is like this but dosent mean it's anywhere near good. I call to set up an oil change and some work on the breaks and they hang up on me after ringing forever. Then I call back again and after ringing through the service the receptionist answers and you could hear the disdain in her voice like I just asked for her going rate when I asked to schedule an oil change with service. So over this dying brand. The attract the cringiest people. What a joke. Glad to see this ship going down. read more

This is a really nice dealership with the friendliest staff. I was greeted at the door and Kimberly in clothing provided me with the best customer experience! I'm visiting the area from Seattle. I'm only here for 48 hours. I was especially excited to visit the Scottsdale location and it is huge and beautiful, but no one greeted me or asked me if I needed help. They had just opened, so more employees than customers were there. Their items in clothing are significantly higher- $6 poker chips! Gtfo! Kimberly at Desert rep'd the brand way better and had wayyyy better deals! Thank you Kimberly for making my Harley tour amazing! read more

Carlos and Mike in parts as well as Reese and Jazzy in service Always make my visit a good one.

My bike had an issue with the fuel- I was in the far west valley. I called desert wind- they were ready to send a tow truck for me, and my bike- I'm in the tow business myself so I took care of it. They called back to make sure I was good. I left my bike at roadrunner hd. I'll never do that again. Went back next day and picked bike up and dropped it off at Desertwind,, those people are great. Especially Jazmine who went above and beyond to help me. Highly recommend desert wind read more

Cory was great very friendly and Jazmine in service is really helpful too. I have been bringing my bike here for all my service. read more

Desert Wind Harley-Davidson - My 22 street glide special - Motorcycle Dealers Near Me - Mesa, Arizona

Watch out, look out; top class dealership ahead! I was looking to swap out my ride and visited several HD dealers in the area. Desert Wind stood out from the rest. They were low pressure showed me around all the various departments. I narrowed down my selection and they offered a demo ride which is awesome on a new bike. I worked with Cole and John. Great couple of guys and they made the whole process easy. Adriana in finance was quick and really went over the top to work with me. There have been several follow up calls from Cole to make sure everything is going well with my new bike. If you are considering HD, stop by Desert Wind! read more

I traded my Sportster in on a Harley pan America. I made this punches two weeks ago and it is still setting at the dealership because they sold me a broken bike with out me knowing. the general manager told me I will get my bike when I get my bike I asked to refund my money and give me my old bike back and he told me no. it's not his problem and when I get the one I punched I get it he don't have to make anything right with me at all. he would not even say sorry for the inconvenience or do anything to try and make things right with me. this was just a slap in the face by a Harley dealer they don't care about customer happines. read more

I fell in love with desert wind 4 years ago and the events they throw are top notch! the coordinator, Yvonne Madrid, does not miss a single detail from the food to the music to the vendors and fun! list of events on their website so make sure to come check them out! read more

I don't normally review stuff unless is an excellent experience. When I say this place is like coming home, it's a real statement. I completed the Riding school and it was amazing. Mark Weiss and his entire staff, ETHAN and KEN were amazing. Everyone from Carlos in parts to Oj on the sales floor, I want to be bffs forever now. Just all around a class act. THANK YOUUUUU!!!! read more

I had the opportunity to take the riders course here and the coaches, Luz, Kelly, and Mark are hands down the best professional coaches I have had the opportunity of meeting. Helping me refine my riding skills and then allowing me to test and get my endorsement through the course, best experience and training I could've received. You definitely get more training than you would at a DMV course. read more

Avoid Desert Wind Harley-Davidson - Learn From My Mistake I wanted to give Desert Wind Harley-Davidson every opportunity to make things right before sharing my experience publicly. I reached out multiple times, explained my concerns in detail, and waited patiently for a response. They never even acknowledged me. As a first-time buyer, I walked into Desert Wind expecting some level of guidance and transparency. Instead, I was rushed into an overpriced deal on a used bike without being given a fair chance to explore other options. I later realized I had been pushed into a six-year loan for a bike that originally retailed for less than what I'm paying now--even though I was told I "wouldn't qualify" for anything else. To make matters worse, the purchase happened at night, even past closing. At the time, I was just excited to finally have a Harley of my own, but in the daylight, I immediately noticed multiple gashes in the paint--damage I hadn't seen the night before. After looking closer, it was clear the bike had been dropped. When I test rode it, the problems became even more obvious. Over time, it became clear that the drop and neglect from the previous owner had caused lasting issues--problems that were already there when I bought it and in no way could have happened in the short time I owned it. Despite all this, I've done my best to take great care of my first bike. I have never come close to laying it down and have treated it with the respect it deserved. This bike was meant to mean so much more to me, and I've worked hard to maintain it. But the underlying issues from the dealership's lack of transparency made that impossible from the start. When I went back to talk about my concerns, I spoke with Brent, the sales manager, who had previously reassured riders that "they would take care of them." Suddenly, he had no interest in helping me. Instead of professionalism, I got condescension and a shrug, with a response that basically amounted to: "It's your problem now." Later, when I spoke with TC, the so-called customer relations specialist, I was met with the same dismissive attitude. Instead of addressing the real concerns, he acted like the damage wasn't even there--until another employee, Carlos U., immediately confirmed, "Oh yeah, it's been dropped." After talking to other riders, I realized I wasn't alone. I've met multiple people with horror stories about this dealership--one who claimed they were knowingly sold a lemon that later led to an accident, another who said they were pressured into buying a bike they didn't even want. A quick look at BBB ratings and online reviews only confirmed what I had already heard firsthand. What really sealed it for me was reaching out to multiple other dealerships--and the difference was night and day. Every dealership I spoke to was happy to answer my questions, some even apologizing on behalf of Desert Wind for how I was treated. They took the time to discuss possible solutions and actually made me feel like a valued customer. In just a few conversations, they showed the kind of respect and professionalism that Desert Wind never did. If you're thinking about buying a bike, do yourself a favor and go elsewhere. There are dealerships out there that care about their customers, stand behind their sales, and don't treat first-time buyers like easy targets. I wish I had known that before I walked into Desert Wind. read more

Worst experience ever trying to sell my 2014 Street Glide which they claimed they wanted to buy.

I'm extremely disappointed with my experience at Desert Wind Harley-Davidson. I found a bike listed for sale on their website and came into the dealership, only to be told the bike had been sold weeks ago. There was no update to their listings, no communication, and a complete waste of my time. A dealership of this size should maintain accurate inventory and remove sold listings promptly--especially when customers are traveling in or making serious inquiries. Unfortunately, this experience left me questioning their professionalism and attention to detail. read more

Horrible customer service. Extremely pushy and completely rude if you aren't there to purchase a motorcycle. Getting a price from them on a motorcycle is damn near impossible. Absolutely would never recommend going here. read more

This is long overdue recognition of service excellence. There is a reason the Desert Wind Harley Davidson Service Department is ranked #9 out of 600 Harley Davidson dealerships. I've had a relationship with the Desert Wind Service/Parts Departments through three different motorcycles over a 10 year period. When you walk through the door you are treated like family as the staff recognize you and your machine. Scheduling service is easy and updates are provided by text. Riding is a big part of our life. My wife and I ride about 12,000 miles annually and we depend on the staff at the Desert Wind Service Department to maintain our motorcycle in good running order. When I receive my machine after a service, I am confident that it has had the best technical care and attention possible...our lives depend on it. Additionally, it's always a pleasure to ride away from a Desert Wind service on a finely detailed motorcycle. The Desert Wind Service/Parts Departments have been incredibly responsive to the many mechanical and technical issues I've encountered over the years. They have given 110% to make those issues right. In over a decade of service, I have experienced difficulties with aftermarket manufacturers and warrantee problems with Big Harley Davidson but Desert Wind has ALWAYS stood by my side and made things right. The Desert Wind staff have an old-school customer service ethos that is difficult to find anymore. As long as I ride, I'll continue to patronize Desert Wind. It has been a genuine pleasure working with the Desert Wind Service Manager, Service Writers, Parts Associates, Technicians and Lot Porters. With sincere gratitude, I can't recommend or thank you all enough. read more

Desert Wind Harley-Davidson - Motorcycle Dealers Near Me - Mesa, Arizona

Chris Warner is one of the best service advisors at Desert Wind Harley-Davidson and professional I've had the pleasure of working with. He consistently goes above and beyond, exceeding expectations. His background as a mechanic allows him to effectively communicate complex bike issues in a clear, and concise manner. Chris is always willing to lend a hand, providing expert guidance and support whenever needed. Desert Wind Harley-Davidson would be lost with Chris being part of their team, especially when it comes to service with the bike. Thank you, OX read more

Just finished my BRC with DWHD a few days ago. Although I failed the exam, that is no way the fault of the course or instructors. Rider coach Doug and assistant/guest rider coach Joseph were phenomenal: patient, comprehensive, thorough, and answered any clarifying questions I had. I will mention I did this course on the fly with no proficiency in bicycle riding and no prior riding experience, except as passenger. Knowing how to bike is one thing. Proficiency is something else. You should be bicycle proficient prior to starting to this course, IMHO. I love how much safety is emphasized here, without compromising technical skill teachings. I plan to retake the test in a but, after a few weeks on a regular bike. read more

Absolutely terrible experience at Desert Winds Harley-Davidson. If I could give zero stars, I would. This dealership engages in deceptive financing practices, and their General Manager and finance team are completely inconsiderate, malicious, and for lack of better words outright assholes. I was approved for financing under certain terms, but when it came time to sign, the numbers were changed--higher down payment, lower loan amount, and an interest rate that didn't match what I was originally shown. They packed payments and misrepresented the financing terms, all while acting like it was completely normal. When I called the GM to dispute it, his response was basically, "Too bad, the loan is funded, nothing we can do." No accountability, no ethics, just deflecting blame and pretending they did nothing wrong. On top of all that, they even charged me for shipping on a used bike they took in on trade. Who does that?! I haven't even taken delivery of the bike yet, and they're already acting like they've washed their hands of the situation. KEEP IN MIND I HAVEN"T EVEN TAKEN DELIVERY OF THE BIKE YET! Stay far away from this dealership unless you want to get screwed over. Their business practices are shady at best, and they have zero integrity. I was unfortunate enough to be sucked in by the charm of becoming a new rider and finally having my own bike. Even when I have a child on the way and can not afford the bike they wouldn't allow me to return it. Let alone purchase it back for a reasonable price after making money on me already. AVOID THIS DEALERSHIP AT ALL COSTS! read more

Amazing sales teams and management got me an awesome deal on a street bob can't wait to come back again read more

Desert Wind Harley-Davidson - Motorcycle Dealers Near Me - Mesa, Arizona

Events at Desert Wind are really fun! Lots of cool people, fun party themes, great DJs & bands, bikini and beard contests. We love Yvonne (the manger)---she puts on great events, and she's awesome! The rest of the Desert Wind girls are all adorable too. And if you came to buy a bike, the sales staff here is super knowledgeable and low pressure. read more

Desert Wind Harley-Davidson - Lethal Threat at Desert Wind HD - Motorcycle Dealers Near Me - Mesa, Arizona

If you are looking to bond with your Motorcycle and boost your Skill Levels, check out this location and DWHD-Riding Academy! Shout out to these amazing Coaches~ Mark Weiss Albert Chelsea and Greg Learning these skills in many classes they offer, could really save your life. They are the BEST! Jill K read more

Had an absolute blast in this place! If you're looking for a new ride, look no further! They gave me even better deal than I expected. Everyone in the team were absolutely great! Gabriel is a superb specialist! Made me feel like a part of Harley family!!! Also, Oj and Sam, managed to get me a great deal! Thank you, guys! I will be back, for sure!!! read more

Don't bother with this dealership they dont want to sells bikes. Twice I have gone in to buy a motorcycle and both times it was a crappy situation. The first time the sales person said they just got a bike in that would be great for me. I was curious and told them to let go see it and it was in the back in a where house. I asked him was there anything wrong with the bike and he said " it's in perfect condition". However, when I did see the bike I notice there was scratches on the side of the right side brake handle, and on the foot pedal and not to mention the dent on the gas can. This is when I first realized that the sales person was shady so I left. A few months later I decided to give them another chance and I was nearby so I went in and looked around. This was a mistake since I explained what I was looking and automatically the sales person steered me over to the newer bikes that were over 10,000 more than I wanted to spend. I explained that to him but he said you can finance the bike. This was another red flag so I told him let me go get my wallet and left. I will just go to a dealership who listens to their customers and not what they think a person should pay. This place is shady and should be closed down in my opinion. read more

Went to Desert Wind for the Chicano Pride Event! What a great time! Yvonne and the team were super inviting and answered all my questions. Desert Wind is super laid back, no pressure family environment! Can't recommend them enough! read more

My husband and I arrived at HD not realizing how exciting it was going to be. We were approached by Tony Escamilla our salesperson and new friend. I immediately knew that he was the right person for us, as my sons name is Anthony. He was kind, fun to talk to and experienced with bikes. My husband and I couldn't have asked for a better experience. The entire staff was amazing. Absolutely all of them Tony, Sam, Jason, Sheri, Bryce, and Carlos thank you read more

Desert Wind Harley-Davidson - Tony our sales person and Mark - Motorcycle Dealers Near Me - Mesa, Arizona

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They have a top notch Riding Academy. The coaches spend extra time and effort to try to get everyone possible to learn the essentials. Mark and crew have fantastic skill and patience. read more

Desert Wind Harley-Davidson - Start of a class - Motorcycle Dealers Near Me - Mesa, Arizona

Once the sale is over, so is the service. I was sold a motorcycle that did not have all of its required documentation. Just shy of two months from the sale and cannot obtain a proper registration. It seems that they forgot they needed a manufacturer's certificate of origin. Who knew you could sell without all of the required documents. This is why you are given the surveys before the problems rear their ugly heads. I should have known the day of the sale, none of the finance equipment would work properly. This translated in my deposit being run as credit and a percentage was added. Then the printer refused to work and we sat for an additional forty five minutes to get signed. All in all the experience has been frustrating and a good lesson. If theres something wrong after the initial sale, it will be your problem to handle with phone calls and texts that are pure lip service. read more

I like to thank Desert Wind Harley-Davidson for the excellent service they recently provided during my recent bike purchase. Everyone was very helpful, professional, and eager to answer any questions I had. I like to give a shout out to Jerry Mutal at the sales department, OJ, Chris and the whole team. You guys are great. Keep up the good work! read more

She's been nothing but supportive Promos every event Encouraged sales and Yvonne is the one to handle the business !! read more