Kicking ash came out to my mothers on May 11th to inspect the chimney. They determined what was wrong, which matched the other opinions she got, and said a quote would follow. She has called twice, and each time been told they would send the quote right over. To date, she has still never received it. They were quick to charge $279.95 to inspect it, but you can't even get a quote back from them. A waste of money spent for an inspection. If this is how they do business from the start, I'd hate to hire them to replace an entire chimney. read more

First off will start by saying we used this company last year for a chimney inspection. HOA requires this be done yearly so called again scheduled appt today with arrival 9-11. We've heard nothing from them and it's 12:20. Have called twice to see what issue is. They claim they would check call us right back. Of course, nobody called so we've canceled with them & will find another company to come in. Refuse to do business with anyone that can't communicate properly & do their job. read more

Our experience started off well when we purchased our new gas fireplace from Kicking Ash. After the sale, however, our experience has gone downhill. When they first came to install, the installation team was shoddy at best. They had to YouTube how to install the insert. After being there most of the day, we were naively happy with the job. This past spring, we called for service because our insert had become unstable and completely fell forward and loose from the wall. We never received a return call after several attempts of contacting them. My husband took it into his own hands this past weekend and fixed it himself. What he found was astonishing! They installed the insert using PENCILS for shims! PENCILS! So it is no wonder that the pencils deteriorated, cracked, and crumbled. My husband had to cut tiles to properly support the insert, reinstall the front brackets that were never fully screwed in place, reinstall the logs, and realign the front cover. Moral of the story is not to expect good service after the sale. You won't get it and will be stuck repairing things yourself or calling another company. Luckily my husband is handy. read more

Kicking Ash was one of 5 chimney services I called when trying to get an inspection of the chimney at our church (3 stories tall). They were the only 1 out of 5 that actually listened to me and listened to what I wanted. They showed up (on-time) with a 3-man crew. They ran a video camera down into the chimney and videoed all 40' of the chimney and they explained everything they were doing (I was on the roof with them). Then we got a very detailed proposed of what work they were recommending. Their quote was middle of 3 quotes received -- 1/2 of the highest quote and about double the lowest bid which was a pretty generic, "one size fits all" quote that was based on a visual inspection looking down into the chimney. Despite the low price, I didn't have any confidence in the low bidder's ability to do the job for the price. We paid for the video inspection (only fair) and I feel we really got our money's worth. The guys from Kicking Ash really seemed to know what they were doing and I would highly recommend them. read more

Showed up to our visit estimate appt early and disrupted a meeting I was having with another vendor. Was so rude and, well, douchy. Took WEEKS to get the quote back to me, well after our intended completion date which was communicated and agreed on if we chose them. What a joke. And this was supposed to be the client "pitching" stage - I can't even imagine how bad the work would have been. read more

From start to finish we had a very professional experience with Kicking Ash. Everyone we dealt with was a pleasure to work with, Chase with estimate visit and proposal, Daniel with all communications, and installation by Logan. Would have no reservations in recommending them read more

Kicking Ash Chimney Service provides great customer service, quality work, and consistent communication from time of booking to completion of work. For scheduling, I worked with Danielle, and then for other matters of the service being done I worked with the contractors. Before we even purchased our current home, Kick Ash Chimney Service provided a chimney inspection on our prospect home and then provided a cost estimate for services needed/suggested for our home. The services recommended to us included a replacement of our chimney flute (which was old and damaged), and then an application of chimney sealant to prevent moisture or cold air from coming into our home. Also, before I booked the services, I called to learn more about the services that were being recommended, and the owner talked me through each recommendation, which made me feel better about the purchase. With that, the overall cost for an inspection/cleaning was competitive, and they offered the best rate. They were mindful of weather, and always communicated via text or phone call whether they were going to be limited to come out on their scheduled day. This did happen to us, but they re-scheduled us for the following day. Also, all the workers who came on our property wore masks correctly, which to me is important with everything happening with COVID-19. Overall, I would work with them again and recommend them to friends and family for chimney repair and services. read more

We used Kicking Ash again and they did a "kick ash" job once again for us. This was actually a while back that they did further work for us and I thought I had posted it but it must not have posted. Anyways, during their first visit they noticed some issues with the foundation of our fireplace that they said created an issue where, if it got to a certain temperature that it could crack. So he gave us an estimate of $509 and I told him I'd have him come back out. Well when it became time to use the fireplace again, last fall (2016) I contacted them and got an appointment setup for him to come out and replace the baseboard and two of the three back panels in our fireplace. The technician arrived on time, cleaned up the area (even more than I already had), removed the three affected pieces and went to work in my garage (as it was quite cold out at the time). After about 45 minutes he texted me that he was finished and I came down. Like a whole new fireplace it was completely done. And the completed amount was exactly as quoted, $509. Again, I can't say enough things about this company. The guy is super cool, they get you scheduled quick, their prices are reasonable, they arrive on time, do quality work and clean up after themselves. Very happy to have found a great place to get this sort of work done when it is needed and I will continue to patronize Kicking Ash and would encourage others to check them out for all of their fireplace needs. read more

Kicking Ash Chimney Service - My fireplace is ready to roar once again! - Chimney Sweeps Near Me - Grove City, Ohio

Ordered fireplace repair through Broadway Fireplace and they sent Kicking Ash's Dalton and Steve. Both guys were professional and friendly. They didn't think that they were going to be able to get our old fireplace working again due to the condition and age, but they persevered and finally fixed it! This was on January 6 and it is still working better than new for us today! read more

It's been 3 times now that they had to come back out. I was charged for over $1k for upgrades that didn't do anything to help my system. I give them 3 stars because the owner is a decent guy and will get back with you quick, but depending on the issue it might take longer. read more

I wanted to share a bad experience with Kicking Ash Chimney Services so you don't have to go through something similar. They came out and sold me on replacing 20 bricks in my chimney. After only a few months, moss started to grow on the chimney, but only around the 20 bricks that they replaced, showing they did not do a good job of installing or sealing the bricks and moisture was getting in. I called them back out to look at the moss and they immediately tried to deny blame, blaming it on my furnace and water heater. I told them neither my furnace nor water heater vented anywhere near my chimney, the only thing that changed on my chimney in years was the work they did poorly. They finally came out, begrudgingly, and this time blamed it on 12 other bricks, saying those needed to be replaced in order to fix the problem with the other bricks? I asked for a quote and they more than doubled their price only a few months later! They went from $42 a brick to $85 a brick! When I asked them why they doubled their price, Jeremy, the owner, became hostile and unwilling to discuss it with me. Now I have spent over $1K on a chimney that they made worse, they allowed moisture in, and they are refusing to fix their work unless I double my spend. Stay away from them! read more

Did a great job on our chimney and were very friendly and professional! Also gave us a great price. We would definitely recommend them. read more