We always have great experience at this indoor playground! The facility is clean, fun, great place to keep the kids entertained. The staff was friendly and helpful, and everything was well organized. A special thank you to Amanda for all her help and for making our visit even better. She was very kind, welcoming, and made sure we had everything we needed. We really appreciated her excellent service. I would highly recommend this place to other families! read more

We've been coming to the Kid's Empire Monrovia location 3-4 times a week ever since they introduced the Summer Pass, and it has become one of our favorite places to take the kids. This is a wonderful indoor playground for children of all ages, from toddlers to teenagers. There are plenty of tables for parents to sit and relax, and the play areas are spacious, well-maintained, and feel very safe. They also have motorcycle rides (which require purchased tokens) and a few claw machines and stuffed animal games for extra fun. One thing that really impressed me is how seriously they take cleanliness. I've stayed until closing and watched the staff thoroughly clean and sanitize the entire play area. They even have to report everything they've cleaned each night, which gives me great peace of mind as a parent. We loved this place so much that we decided to have our child's birthday party here, and it was an amazing experience. Anthony was incredibly helpful before, during, and after the party. Melody, Amanda, Leila, and Jocelyn were also wonderful and made sure everything went smoothly. While planning the party, Jessie, Jaime, Jose, and Jaylene were all friendly, patient, and very helpful. I also want to give a special shout-out to Andrew. Every time we've visited while he was working, I've noticed how attentive he is. He always makes sure the children are playing safely, especially around the slides, and he takes the time to talk to the kids with kindness and encouragement. The air conditioning is excellent, which makes a big difference on hot days. They also offer reasonably priced snacks and treats for hungry kids. Parking has never been a problem, with plenty of spaces available. Overall, Kid's Empire Monrovia is truly a gem in the San Gabriel Valley. The caring staff, clean facility, safe environment, and fun atmosphere keep us coming back week after week. I highly recommend it to any family looking for a fun place for their children to play! read more

Kids Empire Monrovia - Indoor Playcenter Near Me - Monrovia, California

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Our kids had fun! Initially, the worker Amanda was super informative and attentive to our check in.. her personality is warm and inviting.. When we checked in with her I asked if we can apply our daily pass purchase towards their summer promo deal 60 days for a little over $60. Amanda said yep. I thought ok.. the kids can try it out.. if it's fun.. if they like it.. then I'll pay $40 more for each kiddo to play unlimited for the next 60 days.. it's an enticing deal for sure. So after our kids played for three hours today.. my friend and I decided to pay the extra $40 per kid and upgrade our purchases today to the summer pass. My friend purchased the pass first. However after paying she came over with a very confused look on her face to tell me that they wouldn't credit today's purchase price towards the summer pass. My friend was confused but she bought the pass anyway. However, after talking with me and confirming that we had both heard that our purchase today could be credited towards the summer play deal..we decided to talk with Amanda about getting this misunderstanding resolved. I explained to Amanda that my friend was charged the full price for the summer play pass and that her co-worker denied being able to credit today's play purchase towards the summer play deal.. Amanda realized this was an error and asked me who sold my friend her summer pass at full price without crediting today's balance toward the deal?? My friend went with Amanda to discuss the refund and get it all straightened out.. Amanda called someone on the phone whom we assumed is a supervisor because Amanda was saying things like she hadn't done a refund before.. THEN suddenly the plan shifted. Amanda got new info from the person on the phone and she changed her stance on the purchase stating that what we were trying to do suddenly wasn't possible. Basically what happened is Amanda realized she had given us the wrong info.. but instead of the supervisor or Amanda realizing in this reality the two best options would have been to A: honor what they had clearly told us initially, allowing us to purchase the summer pass for $40+ by crediting our play pass towards the summer pass amount.. or B: at the VERY LEAST apologize! Acknowledge that there was clearly an error that happened on Amanda and the other male workers end.. they had both given us the wrong information at check in. It was quite un-nerving to suddenly be lied to directly to our face.. it was laughable honestly that anybody would make this choice.. it was so ridiculous.. except it's not funny. It's terrible customer service. Why I'm spending more life force energy on writing this review?? in the small hopes that Amanda and the supervisor will learn something additional about customer service. Also, so that others may be spared their precious time and stress. To whom it may concern: also to Amanda and the supervisor, It would have been better in this situation to accept the extra $40+ dollars from my friend and the $80 + extra dollars from me.. instead of lying to our faces . Amanda when you recognized that you misunderstood the policy.. you could have simply said that you made a mistake.. then explained to your supervisor the truth.. that you had told us that we could purchase that pass for the additional $40+ later today. Then the supervisor should have honored that pricing.. What happened when you decided to just pretend that you never said any of this.... and by not admitting any fault.. it made us more stressed and frustrated.. but The worst part about all of this mess for me was the strange little smirk that you got on your face when I told you that I was going to change the review that you asked me to write from a 5 star to a one star.. because that's what this experience warrants! It took 15 minutes to attempt to sort this mess out initially.. and nothing got resolved.. its was minimally stressful and now that dumb smirk on Amanda's face is in my mind.. I've spent another 20 minutes writing this explanation. The business could have had an extra $120 bucks today.. instead.. my friend will cancel her membership with the credit card company.. we all won't ever be back and we also bought over $25 worth of snacks! lol. I am a business owner myself.. it's business 101 to become obsessed with your clients wants and needs. The playing was fun! initially the customer relations were very nice.. super friendly staff and the place is clean..kids had a blast. It's actually a great place to play. The staff is really nice. Even giving us the wrong info it's not the end of the world.. it's the principle.. when you make a mistake say you made the mistake.. as a valued customer... I expect you to honor what we were initially told.. in this case, the business still would have made an extra $120! On top of the $70 we spent on admissions today. Also smirking at a client that you just lied to.. it's one star behavior.. read more

Great service from Amanda, been coming here for years and always kids love it Had so much fun and booked two birthday parties with them till and always peace of mind by providing cake and food even goody bags read more

Such a fun and safe environment for the kiddos! I bring my 3 boys here all the time when they need to burn off steam. They are ages four, seven, and nine and we have been coming for a few years. I love how it is a great place for very small children and the bigger kids! There is a separate play area with softer materials for children still in diapers. Plenty of tables for parents to sit around and take a break. I just wish they would let you bring in your own food, but they do sell some snacks. Plenty of parking at this location as well! I've come here for birthday parties, and the kids have a good time. It's not a place that I would personally book, because you do share the space with lots of other people. But the kids have fun, so I can't complain too much. read more

Kids Empire Monrovia - Indoor Playcenter Near Me - Monrovia, California

Amanda was very helpful . We love coming here always have a fun time. The big slide is great

Leila and Amanda at Kids Empire are the best ! I bring my kids here and every so often. The crew is generally very nice, and they keep the place clean. There are some super slides as seen in the pictures, kids love it. A couple of claw games keeps the adults entertained as needed I wanted to thank Leila and Amanda particularly as they were very thoughtful to my family's overall experience at KE. They tried to keep my table clean, they reached for the drinks in the back hoping to get the coldest ones for my kids, they were polite to not let other people cut in line. These were little things they didn't need to do but it was noticeable they went out of the way to make sure everyone had a good time but also a safe time. Thank you read more

Kids Empire Monrovia - Indoor Playcenter Near Me - Monrovia, California

Amanda is very helpful and considerate. Great place to go when it's hot outside. My son has had fun here from age 2 to 6+.

my friend Valerie said Amanda and all the staff were so on top of things. Feeling relief because kids are having fun. thank you Kids Empire in Monrovia. read more

Great fun party place! Kids had a blast. Haley and her team were so accommodating to our kids. Highly recommend!

I had my sons party here and it was such a nice experience we were accommodated and treated nice by the staff nobody rushed us out I highly recommend for birthdays. The employees were amazing Hailey , Jessie , Jose !!!! Definitely coming back !!!!! read more

Amanda was very nice and welcoming my kids live coming and the summer pass was perfect

Always a good time here using our Punch Card is the best option (10 visits for $160) -- It's great to bring family members or friends too. They have a parking spot that is super shady too. We come here to celebrate any occasions, especially for being in the cool AC rather than being in this heatwave, we will take that any day! All the staff here are friendly, the place can be more cleaner. Amanda was super lovely and friendly. Overall, I highly recommended trying out Kids Empire over other indoor playground. read more

Great place to bring your toddler to play all day. It's all day admission. The staff were helpful. Amanda was very helpful.

My kids love the place. Cayla the staff is very friendly and helpful. Love Going to the ballpit. read more

Kids Empire Monrovia - Indoor Playcenter Near Me - Monrovia, California

The kids love Kids empire. We came for my cousins birthday party. Check in was smooth with Amanda. The facility is great for the kids. Good food and good times. Would recommend for kids parties. read more

My son and I really enjoy coming to this kids empire! It's always clean and the staff is very friendly. We were greeted by Leila today and she was very sweet and kind to my son and I. read more

Kids Empire Monrovia - Indoor Playcenter Near Me - Monrovia, California

Cayla is very friendly, and she has great customer service. She is very good with kids.

Helpful, great environment. Amanda helps us out a lot, make it fast and easy to go inside.

Amanda is so sweet. She gave me socks and the place is amazing. Had an amazing time the kids loved it i came just to bring them to have fun and it was poppin here read more

This was the third Kids Empire I've been to and I was extremely disappointed. It's definitely smaller than the ones I've been to by far. It was kinda hot inside. Is the AC not working? It was extremely crowded. With people and tables and chairs. The tables and chairs are bunched up together making it hard trying to walk around. All the padding on the play structure and areas need to be redone. You feel nothing but metal now. There practically is no more padding. Please get this redone for the kids sake. read more

My kids LOVE Kids Empire. We have come here for multiple birthday parties (Kindergarten & 1st grade) and to just play. We have played here when it is absolutely packed and when it is empty. Each time the kids have had a great time and want to come back. The eating area is spacious and open. It is well-lit (except when they turn out the lights to parade the dragon mascot around for singing happy birthday to kids). The playground is colorful and tons of fun. Overall, this is a great place to host a birthday party and treat your kids to an amazing play date. The staff are helpful, courteous and do their best to help everyone have a good experience. Leila checked us in today and she was great! read more

Kids Empire Monrovia - Kids playing at the claw machine. - Indoor Playcenter Near Me - Monrovia, California

Great experience Andrew Lelia and Jose were a great help lots of fun can't wait to come back here again and have more fun

Great customer service! We were greeted right away, and Leila went out of her way to help me when I forgot my punch card. She was so kind, helpful, and welcoming. It made our visit even better. Thank you Leila! read more

We had such a great experience at Kids Empire in Monrovia! The staff was so friendly and welcoming from the moment we walked in. Andrew was very sweet and accommodating to us, great customer service. He was helpful, attentive, and made sure the kids were having fun. The place was clean, organized, and you can tell the employees really care about keeping everything running smoothly. Great customer service is hard to find these days, but the team here definitely goes above and beyond. We'll definitely be back. Thank you to the amazing staff for making our visit so enjoyable! Melissa read more

Kids Empire Monrovia - Indoor Playcenter Near Me - Monrovia, California

Very fun time, kids loved it. Even I had fun going down the slide. Great way to end the summer break and escape the heat. Staff was nice. Especially Amanda she was very helpful. read more

Kids Empire Monrovia - Indoor Playcenter Near Me - Monrovia, California

Kid's Empire in Monrovia is wonderful for kids' birthday. Cayla the party host is very attentive. Also keeping the place clean.

My two girls love coming here. They've been here five times in the last week. And staff like Melody are always helpful.

Amanda was so helpful and kind she helped me understand all the steps or enrolling my child and explain how the process works!

Great place to escape the heat! It was clean & the staff was helpful...will definitely be back with friends for play dates!

Great experience and hospitality . Love this place for my son and very welcoming . Love Amanda she is the best

I visited your Monrovia location today and had a great experience. One piece of feedback I'd like to share is that it would be helpful if you also accepted cash as a payment option. I noticed that only credit cards are accepted, and offering both cash and card payments would make it more convenient for families who prefer or need to pay with cash. Thank you for considering the suggestion, and thanks for providing such a fun place for kids and families! read more

Came here for a bday party. Have a lot of mixed feelings about it. Here's the breakdown: Pro: - Love how it's spacious, the jungle gym is as well. Simple and much safer than Sky-zone type jumpers. - They have underground like motorbike under the gym that was cool. - Very fairly priced for parties and unlimited play time. Cons: - They do not allow outside food/drinks unless you purchase the highest party pkg (although many places are same) BUT other places would also sell food there. They mainly sell snacks, candy & general drinks. - No shoes allowed even in common area which makes zero sense. Everyone drops food and spills drinks while everyone trample all over them. Everyone's socks were extremely dirty ESPECIALLY the kids playground which seems a bit concerning to me. - So unsure if they even clean or wipe down the place area routinely. Suggested changes if they are reading this: - hoping they can add more food items for sale like pizza slices, nachos, popcorns, grilled cheese, fries etc. if not allowing outside food. - allow shoes in common eating area and restrooms but block out no shoes in play area instead. read more

Great time, for our party. Our son enjoyed the time with close friends. Everything was worth the price all we did was show up. Thank you so much to our party coordinator Cayla getting all we needed and set up. read more

We had an amazing time at Kids Empire! The facility was clean, safe, and full of fun activities. The staff was friendly and welcoming. My kids had so much fun and can't wait to come back. Highly recommend! read more

This place is amazing! The kids love it, and can spend a good amount of time here. As a parent, I love how clean and well kept it is! We recently signed up for a two month membership, Andrew was so nice and helpful! read more

Kids Empire Monrovia - Play area - Indoor Playcenter Near Me - Monrovia, California

Great place for kids to keep busy! Love coming during the week when it's less crowded.

My toddler and all his cousins love this place! All the staff is incredible sweet, Amanda was so patient with us and so attentive to the kids. The staff is what really makes us come back. Thank you so much!! read more

My daughter had a blast with her friend at her 5th birthday! Cayla was great with the party set up and birthday cake arrangements!!!

No pics, since theres a lot of kids in pictures. This is my 2nd time here for my nephew, he loves this place. I think it's mainly because he is a popular kid and has lots of friends. Something like this is more suitable for parties. It's a big place with 2 separate play areas. One for big kids and a soft play for young ones if say 4 and younger. The pizza offered here is decent, they outsource the pizza to a nearby shop as part of the party package. My sister in law gets more food(outside of KE) on top of that since the parents are just sitting and waiting (they might as well eat something BETTER) Kids empire doesn't charge anything extra for outside food. Just no coolers allowed inside. Parents planning a bday party, -NO COOLERS -Order catering from an outaide restaurant read more