Dr. Sheppard is an excellent dentist who always takes the time to listen to my concerns and treats…read moremy children with kindness and exceptional care. His staff are supportive and all of his hygienists are wonderful. His office is bright and welcoming. My children have been fortunate to receive care at Roanoke Pediatric Dentistry for over a decade. I am truly grateful for Dr. Sheppard and his team! Best dentist in the Roanoke Valley. J Pearl.

Dr. Sheppard and his staff are wonderful. Every time my daughter and I visit we are greeted with…read moresuch kindness and respect. The appointments are always smooth sailing and very informative.

A wonderful first of many more visits to come. I am so happy that I was able to find my children a…read moredentist that is so friendly, knowledgeable, and professional. He is 1.5 hours away from my home, but it's well worth the drive.

From the owner: Since 1988, Davis Pediatric Dentistry has worked to improve oral health for children by providing…read moreexcellent dental pediatric treatment for infants, children, and teens. Davis Pediatric Dentistry specializes in preventive and therapeutic oral health care for infants and children through adolescence, including those with special health care needs. Dr. Davis loves kids and wants the best possible outcome for your child. His number one responsibility is the safety and well-being of your child. Our Martinsville office, located at 19 Cleveland Ave, provides a child and adolescent-friendly environment as well as provides appropriate treatment and behavior management techniques. Our office is designed to be physically accessible for any special needs patients. Best practices recommend children see a dentist by their first birthday. This is important for your child to begin good dental habits and establishes a relationship between your child and your child's dentist. Appointments at Davis Pediatric Dentist include a review of dental/medical history, soft tissue examination, cleaning, x-rays (if necessary), fluoride treatment, oral hygiene instruction, dental development evaluation, nutritional counseling, and education. Regular return visits to our office are also an important part of your child's oral health. Check-up appointments will include some of the same services listed above and are suggested every 6 months or once a year...

Personally my experience at the office was very satisfying. I think I have found my new dentist…read moreafter having two appointments there. I saw Dr. Amanda Johnson for a couple small front fillings and her knowledge and artful eye with cosmetics/asthetics and redoing couple I was not happy with from another dentist was great. She has a lovely demeanor and calming manner. I am very pleased with the work I had done and the office environment and staff. The hygienist name escapes me I saw but she was very good and had a great personality. I give them 5 stars and they are my new dental home and I feel sure they will take good care of my dental health

Both dentists are wonderful. They're thorough, skillful, upbeat, and offer great patient care. This…read moreis not a review of the dentists. Unfortunately, I can't say the same for the front office staff. After my last appointment, I was told that they would bill my insurance and send a bill for any remaining balances. That's fine, it's the normal course of business. Except I have never (still to this date) received any invoice from them in the mail. However, I just found out that my account was sent to collections. When I called them to ask what was going on, they said I had an outstanding balance (of around $100) and never paid. I told them I never received a bill. The receptionist then told me that her notes indicated that they called me on two separate dates and left voicemails and that they also sent an email. Completely embarrassed and thinking that I must have really dropped the ball (which is out of character for me) I apologized and told them I would get the account paid ASAP. Before hanging up, I confirmed my mailing address, phone number, and email address with them. They had it all correct. When I hung up with the receptionist, I checked my phone and saw where someone did call on both dates and left voicemails, but I didn't remember the voicemails saying anything about a billing issue. So I listened to them again NEITHER OF THEM said anything about a billing issue or an outstanding balance. They were about rescheduling 2 future appointments. I also searched through my email and found nothing from them. So... I really don't know what happened on their end. I know the US Post has been slow over the last year or so with everything going on, but I truly never received any communication from them about having an outstanding balance. I understand that a balance due is a balance due, but it's not like I had a $2,000 balance or some other huge amount like that. All I know is that they cost me $95 in collection fees. I don't want to say that their front desk staff outright lied, though that's how it seems. They are older and it could have been an issue with them not knowing how to send emails or maybe they thought they mentioned the outstanding balance in the voicemails, but they didn't and just forgot? I don't know. I can't speak for them. I want to add that through me, they've gained not only my household members, but 4 additional new patients (my inlaws, one grandparent, and a colleague), and we have all purchased the toothpaste, electric toothbrushes, and mouthwash that R&J sell. I've given them plenty of business over the years, and at this point, I'm sorry that I did. I've told my family and colleague what happened and we're all looking for a new dentist. Also, one other unrelated issue-- during one of my fist cleanings, one of the older hygienists made kind of a snarky comment about my teeth that started "at your age...", which wouldn't be so bad, except she said it with an obviously condescending tone. I really didn't appreciate that as I've always taken care of my teeth and was also easily 30+ years younger than that woman. One of the other hygienists later commented that the woman who said that to me was one of the dentists' mother. That was a while ago, so maybe she's retired now, but I've never had a medical professional address me with such a tone before or since then, so I think it's worth noting. That said, the other hygienists were always great - professional, gentle, and caring. The office also plays strange religious music in the lobby. It didn't bother me, to each their own, but it might be an issue for some people.

I am so grateful for Dr. Neil. She has literally been a huge part of my dental healing journey…read more She had to gently let me know I had some serious dental needs to accept. Four extractions as well as some serious dental work. I have always taken good care of my teeth. I am just not genetically blessed. 3 of the four extractions were root canals I had in my early 20's. Needless to say they had to come out. After healing up from that process and the additional dental work. I had to do the affordable thing and get dental partials for the open spaces. At this time bridge work is nit in my budget. But she made all of this process easier by her patience. She explained everything to me. She and her assistant and team (Tanisha) could not do enough for me. I want to thank them all. Even the front desk ladies and all who keep it going there. They do the best they can. Thanks Dr. Neil. I am truly grateful.

Dental staff do not understand contract requirements for participating dental insurances. New…read morestatements confusing. Staff not taking $ off based on third party dental insurance contracts. Only 2 staff members knowledge (Tiana and Elizabeth) understand dental insurance allowables. Front office staff rude, very ugly attitude experienced in Botetourt office specifically. Overall I've used this dental practice 30+ years but have now moved my family. Would not recommend.

They provide very good care for young children, they are kind and respectful to both parents and…read morechildren!

Very nice and clean office, helpful and knowledgeable staff. Doctor was very attentiveread more

Misleading information concerning a dental cleaning. Was charged for a dental cleaning and didn't…read morereceive service for cleaning. Was told that a regular cleaning was for a healthy mouth. Well, the recipient was 83 years old. They still charged the cleaning amount 125.00 and said it was for the exam. Very misleading. Would not recommend to anyone. The person I spoke with on the phone was not compassionate at all. They are absolutely HORRIBLE

I had a great dental hygienist and cleaning yesterday. She explained the whole process to me and…read moreasked if I wanted the fluoride varnish and then told me the cost. I didn't know it cost extra and I sure appreciated her forthrightness. The dentist came in and was also great. The people working at the front desk were vey organized and professional. They are the best. A+++