Staff is friendly and they take good care of my dogs. I trust them and will use their service again

I have always taken all my pets here for baths, boarding and hair cuts. They treat your pets like family. Your pets are clean and happy when you pick them up. I wouldn't go anywhere else. read more

Place was recommended long time Killeen resident back in 2010. Several other neighbors used them and were happy. OUr experience has been exceptional! Took our dogs there for a initial visit and they were happy and clean. Had a house fire and they boarded my boys for almost a month, both came back healthy and happy! Used them a lot after for travel. Left Hood and returned, in 2017, and we have one dog, who remembers going to their and loves it! EVERY kennel or boarder we have ever used all over the world asks us to remove the tags and collars. It prevents loss or injury to animal in case they climb or dig out. (Many folks aren't honest that their pets are escape artists) Love that the dogs have access in and out at their will, so that they aren't defecating where the pets sleep/eat/rest. Hours are posted on a sign thats always there and have been since 2010. Owners are very upfront as to being closed or not, ESPECIALLY when you call to book your pet's stay and if that may increase your pet's length of stay....watched too many folks too busy to wait, listen, simply dump and run their pets. Stay and listen! read more

Yikes!!! What is going on here??? My fur baby and I pulled up to the clearly closed building to hear other fur friends barking like crazy. No biggie, dogs bark. It was strange that no hours of operation were posted on their website, google, or on the building itself. I pull around and I see three poor babies inside a fenced yard wandering around..it was 51 degrees and drizzling...Were they out all night? Are they in the same family? Did they wander inside on accident? SO MANY QUESTIONS. But my main questions were these...1)where were the business owners? 2) is it the norm to leave dogs out over night? read more

Killeen Animal Care - Pet Groomers Near Me - Killeen, Texas

I'm sure everyone's experience is different, however mine was great here! New to this state, I was trying to find temporary lodging for my morkie in a short amount of time to take care of business. This place took me right away!! They were very friendly and even gave my pup a bath before releasing him to me. I was skeptical at first because of his size (5lbs), but upon our return, he seemed just as healthy as before. I unfortunately had to leave my dog a few more days then planned, but that didn't seem to be a problem for them at all. I would definitely come back! I rate this place four stars only because nothing is perfect in life. read more

My friend is dropping off 2 dogs here for a week and then we will be on a long road trip for her wedding. When one of the bridesmaids had to use a bathroom (emergency!) the clerk said there is none here...then she later said they DO have one but it's just not working. So I asked, How do YOU go to the bathroom? Because my friend checked next door and all 3 stores said NO. We need a toilet and if YOU dont have one so can you AT LEAST TELL US WHERE THE NEAREST PLACE IS THAT WILL LET US USE A TOILET? She said try Family dollar, or McDonalds, Finally...smh but why is it like pulling teeth? I won't recommend this location, but do what you gotta do. Btw family dollar bathroom is super gross...and uses a paper clip to open the bathroom! Ghetto. Now even though they have an appointment, they are taking more than just a few minutes to check in. Absolutely Ridiculous. They JUST rejected the dogs for the "parvo" shot that the dogs 4 years DO NOT need...so at the end of the day they were completely wrong for everything and we were inconvenienced. THE BRIDE EVEN CRIED because of them trying to reject her dogs. And then when I walked out to wait in the car, the clerk asked the bride where I work at? Well She can come find me on yelp because I work for MYSELF! I do freelance deliveries, walk dogs, and do pop up gigs, and I'm an air force veteran with experience in more than one type of industry on the civilian side. I travel too so I know how life goes. A toilet is a basic human need, and a right. This clerk is not courteous and could care less if we peed outside! Wth, fix the toilet or AT LEAST KINDLY point us to another one for our emergency..and don't falsely reject dogs for a shot they don't need after a certain age either! This place could've done better today. I said to her I will leave my review of my experience. What else can I do besides that? Thank you yelp! I needed to tell the truth and I know someone will reconsider this place based on lack or customer service and the lack of knowledge. The location looks shady too. They will never even have to see me again. read more

I was in Kentucky when I first got in contact with Killeen Animal Care (I was in the middle of moving from Kentucky to Texas). The lady I talked to was so nice and gave me a lot of information and she let me schedule dates when I can drop off and pick up my dogs when I was in Texas. I arrive on the date I go to drop off my dogs and the lady copied information on an index card. I thought it was weird, but thought nothing of it. Another weird thing I experienced is them not taking the collars along with our dogs. My husband and I didn't like that at all but went ahead and took our two week vacation. A few days later, I get a call that my dogs got into a fight with each other and had to be in separate cages but are right next to each other. This was what I feared, but the lady reassured me they were fine and only fur was everywhere and not flesh and blood. So, I was relieved. I call to check on my dogs and said they were doing just fine and even one of them were behaving very well. I was happy and the lady continued to be polite and cheery. This is where things get scetchy: I called 3 days in a row (granted it was the 31st- until today, but even with holiday hours I still worried) and had to leave voice mails informing the lady I was going to pick them up. We arrive at the business but it was closed even though their hours are from 9-12pm on saturdays. So, I figured I wouldn't see them until this Monday. I got the call today from the lady to pick my dogs up after she washed and dried them. I was bewildered from the call because they were closed when we first arrived in the morning, but was excited to get my dogs back. My husband and I go to pick them up and saw our labrador first. She didn't rush to us with excitement. She rushed to the exit where we just entered. She kept scratching and scratching, trying to get out like she hated the place. The lady brought out my husky, which was howling like crazy since my labrador was brought out and hadn't stopped crying until we put them both in the car. We get home and we check our dogs. They have scars from the fight on their ears, face, and legs. My husky now limps from time. The lady completely lied to us about the severity of the fight and we had to pay over 400$ for their stay! Are you kidding me?! Why the long drawn out story? Because my experience with this business became from great to the worst in just two weeks. Do. Not. Board. Your. Dogs. Here. You would have a better experience with Belton Small Animal Clinic. At least there you can have your dog's boarded and get their shots and medical procedures at the same time. read more

If your puppy is new to grooming this is the place to go! They take their time and will work with you. My puppy was so scared and they told me I could bring her in every now and then to just visit so she would get used to the environment. I'm so happy good customer service still exist! read more

Killeen Animal Care - Pet Groomers Near Me - Killeen, Texas

Took our dog there for the Fourth of July weekend and she came back with a giant gash on her face. When my husband inquired about it the response was that we "brought her in that way". So instead of owning up to whatever happen to our dog while she was there they chose to blame it on us. Do not recommend this place. read more

We've boarded our dogs here several times and they are so sweet to our dogs! I had to pick up our dogs a day earlier and they had them ready before I needed them. They also come back groomed and freshly bathed. I've also taken them there several times just to get groomed and they do such a great job! My dog had such a good time he wanted to stay there! Very affordable too! read more

I am so disappointed in this place. So much so that I just cannot write a worse review. Customer service was so very good but I knew that when the lady up front was taking our information down onto an index card, that we might be in trouble. However, she assured me that my animals would be fine and that she was excited to have them. My stay was very last minute so I was thankful that they had space. I got a call a few days into my animals stay (a dog and a cat) that they were doing fine and that they were both loved by the employees. I was thankful that they called, as most places do not. I thought for sure that my animals had to have been having a great stay and nothing would be wrong with them when I picked up them up. Boy was I wrong. My animals had been there for 7 nights. This was clearly 7 nights too long. When I picked up my cat and dog, I'm not sure I even knew what to think. I was so happy to get them, upon having them sent out to me I did not think checking them head to toe was necessary. When we got home is when I did a full check; that's when I saw what was wrong. My dog was having a SEVERE allergic reaction to something. Her back paws were so swollen she refused to stand on them and almost quit walking on us. Her chest was extremely bright red and splotchy and her paws were no different. My cat began sneezing continuously. We had to take my dog to the after hours clinic (on W S Young and they were so very helpful and kind) and it turns out she was having a severe allergy reaction and had a staph infection. My cat we took into the vet and he had the start of an upper respiratory infection. Are you kidding me??? I called and asked the same day we picked up our dog trying to see if something may have happened and we didn't know and she said she would treat her with an antifungal and that its "normal" because the dogs are on concrete and barking at each other. Not only did I receive my animals back sick as can be (and they were NOT sick when we dropped them off) but they were so stressed and overly excited to be home. I am so disappointed in this place. I had high hopes but I was let down. I will NEVER bring my animals back here and I will NEVER recommend this place to anyone I know. Thankfully my animals are okay since we took them to the vet and after hours clinic. I just find it hard to believe that with my dogs paws SO SWOLLEN that they did not notice it before the day we picked her up!?? Over $400 in vet bills later and my animals are starting to feel better. I would have never gone on my trip had I known I would have been coming home to what I did. read more

I thought we had found a good place to take our animals because their customer service with humans seemed pretty good. I was thrilled they had three openings for our three large dogs on very short notice over a holiday. That should have been my first red flag! They seemed to really screen their clients well. We had to 'interview' before they would take them in. As stated in previous reviews-they took down all three dogs info on a small index card and made us remove their collars and even their flea/tick collars. Very odd. They didn't have any issues that they felt they needed to call us about. I did call and leave a message the day I picked them up saying I would be by later in the afternoon to pick them up. The dogs were ready to leave for sure. I could hardly get their collars back on to take them to the car! I thought they were just excited and the staff told me they were welcomed back any time so I thought nothing of it. We had a longer drive home so my lab was in the front seat and the other two in the back. I looked at my lab at a red light and noticed an open sore on both sides of her muzzle. Then I noticed another sore on her paw. My larger dog wouldn't even get off the floor board of the back seat! It was like he was unable to! I thought he was just tired from the stay. Two of my three dogs were limping when I got them home. The next day, they laid around all day. NOT like my dogs st all! My big dog loves to stay outside and roam. We've been home 4 days now and he won't stay outside. He is still limping and he won't let me touch his two front paws. My labs sores have yet to heal. They don't play with each other and are all still very lethargic. It doesn't seem to be life threatening-but since it's a holiday weekend-we will have to wait to go to the vet. If I had thought better of the situation, I would have taken them in to the vet and had their blood checked. I can't prove it, but I wonder if they were given done sort of sedative. My third dog has no physical signs of anything, but she's even more skittish and scared than she normally is. I DO NOT RECOMMEND this place! I wish I had read the reviews on here first. Never again! I've boarded my dogs at multiple places in the past and I have NEVER experienced this before! If I could give less than 1 star I would! Beware!!!! read more