Excellent communication, friendly, honest service! We had a power surge which fried the frig. Ugh…read more Mr. Brock was very thorough in making determination that unit was not feasibly repairable. We were very pleased with his service and would highly recommend!

Responded quickly. Was able to come out and kept me updated on time of arrival. Did an excellent…read morejob. I will use him again.

Never answered, never returned the call. Store says to call, by appointment only. Unfortunately…read morethey never gave me the opportunity to make a purchase cause my call and voice mail were ignored.

Won't take my business there again. Washer is leaking and I call and they keep telling me they are…read moreon the way to fix it. The lady told me between 8 pm and 10 pm and it's almost 10. Called back and the lady told me they had 20 calls. Apparently their washers aren't tested before they put them on the floor to sell like she said they do. My fiance spends 100 and something dollars to get this washer and this is what happens. Pretty much wasted our whole day waiting on them. Two thumbs down. Update: Went to go look for another washer and we found one but they wouldn't be able to deliver today..it would be Monday. I've already missed friday waiting on them for this other piece of crap washer I can't miss another day. So we got refunded our money but got charged a restocking fee. What the hell?! We haven't been able to use it so why should we have to pay a restocking fee???? Their policy sucks balls. I do not recommend this place to anybody. If you do go..Godspeed. Oh yeah the tech guy didn't show up until almost midnight.

Completely honest; didn't waste my time & hard earned money to pretend a positive outcome. Told me…read moreall the reasons why this fridge has seen better days. He has been in the fridge repair business since 1957!!

Ignore the bad reviews this place is legit. Smooth services and not pricey. Will go here again.read more

Worse customer service ever !!! Sent a guy to my house said my house was dirty and I had bugs…read morewhich I don't have !! My house is clean . The guy needs to be fired !!! I literally sat in my house in tears .. this guy is absolutely horrible ,. Don't speck english and obviously don't care about customers . Hell he couldn't find my house

Got new couches and bedroom set through them, been about 2.5 years now and held up great and…read morecouches still look new. The delivery guys was weird when they brought out stuff over and kinda rough on the furniture but there payment plans are nice and the app is real easy to pay it on.

I have submitted other negative reviews. I also contacted…read morethe Better Business Bureau about this place. They didn't even respond to the BBB. I would give them a negative stars if it was possible. So I recommend PLEASE DON'T buy anything from 911 Appliance Repair in Copperas Cove, Texas. This is from the BBB Thank you for contacting BBB to assist you in resolving a recent complaint with 911 Appliance Repair Pros. BBB has made several attempts to contact the business regarding the above-referenced complaint. We regret to inform you that we have not received a response from the company despite our repeated attempts to reach the business. The business's failure to make a good faith effort to resolve this complaint is now publicly accessible in their BBB Business Profile. This will be published for three years from the date the complaint was originally filed. If the business has contacted you outside of BBB's resolution process to resolve this issue, please notify us immediately so we may update our records. Once again PLEASE DON'T buy anything from 911 Appliance Repair 1316 Georgetown Road in Copperas Cove, Tx. I include the address incase they like several other business in the area just change their name and continue doing business the same way just under a different name.

From the owner: 911 Appliance is a veteran-owned business with over 15 years of experience in repairing all major…read morehousehold appliances. Their expertise and dedication ensure reliable and efficient service. Their skilled technicians provide affordable solutions, restoring your home's appliances to peak performance and keep your home running smoothly. They are commitment to excellence. Saving you time and money.

2x load for $2.75 4x load for $4.00…read more Dryer: 0.25 will get you about 4m Walk down to the asian market, O-Mart and go to the food court if you enjoy Korean dishes. I had black bean noodles (jajangmyeon).

This place use to be so clean.. now everytime i come it looks so dusty.. machine not washed off …read more. whole lots of dog or cat hair in the washers... never no one here.. what happened to this place.. I'll be looking for another place to wash. And don't care if I have to go across town..you all need to get it together and soon please I don't want to leave but I will..

I used to do business with this company for all my appliance repairs. This last experience was…read moreawful. I was told I would be refunded and it's been serval days abs I have left messages and still have not received the refund

I called this company to repair my washer. I was told the part had to be ordered. Upon the return…read moreto repair it with "the part" I was told worked on it yet how can an agitator move if you put screws in it? I also took the cover off and i am not blind, i saw NO NEW PART, tHe washer wasn't fixed. In discussing this with the wife I was told my check couldn't be given back because I still had to pay for the service call. Now mind you my husband had discussed with the husband he could take the washer use it for other parts and give my check back. Well this didn't happen. They took my washer and cashed my check 210.00. So I wouldn't recommend them at all not an honest business and totally ripped us off. .*****Consumer Beware******