I was calling to cancel my Friday appointment but no one picks up the phone so I left a voice…read moremessage. The next thing I know, they returned my call but I was busy at work so did not pick up. They ended up cancel both my Wednesday and Friday appointment because "I did not respond their call within one hour." I have been seeing PT at this place for 20+ times and this is how they treat their returning patients. I called numourous times but no one picked up the phone. They have bad customer service and do not treat their patients properly Edit: the employee contacted me and ensure me similar situations will not happen again. I change my rating because that promise

Not the Best Experience…read more I understand many businesses are often busy and understaffed, but that should never affect basic patient/customer courtesy and providing decent service. Pros: - Organized - Good upbeat music - Comfortable room temperature - Nice small play area for small kids - Sessions ends w/15 min ice or heat therapy rest Cons: - Highly internally social front desk area, neglectful to patients - No proactive follow-up regarding VM messages & call backs - Sometimes smells stuffy and sweaty with everyone The front desk area often feels like a social gathering, frat-party among the staff, leaving paying customers feeling like an afterthought. Communication and follow-up was disappointing. I left multiple VM messages and spoke with staff over the phone regarding important time-sensitive medical records I needed. Out of about seven attempts, I received only two callbacks, one a couple of days later, and the other several days later. In most cases, I had to repeatedly follow up myself and repeat the detailed messages I left. Suggestions for Management: - Hold the front desk and all staff accountable to provide welcoming and professional service to all patients/customers. - Set clear expectations for prompt follow-through service. - Maybe incentivize good behavior from your staff with Starbucks gift cards or something. - Make sure you have a trusted Office Manager to keep everyone on point. The clinic could benefit from a few simple additions, like a few plants, framed health tips, encouraging quotes or posters, updated magazines in the lobby area, and maybe an essential oil diffuser to keep the workout area smelling fresh and pleasant, especially considering how busy it gets. The QR codes and flyers that are displayed on the walls that encourage us to post reviews would look more professional if they were placed in simple frames, and the QR codes were placed in an easy-to-scan, non-high-traffic walkway area. Overall: Healthcare is about more than treatments and exercises. Studies show that positive interactions, genuine kindness, and feeling acknowledged can improve a patient's emotional well-being and overall healing experience. Something as simple as a smile, warm greeting, or thoughtful gesture, and a pleasant smell can truly make a meaningful difference to someone's mood and nervous system. This clinic has potential, but the overall patient experience needs a massive overhaul. The positive qualities, unfortunately, are overshadowed by poor and careless communication from the front desk area and some of the other PT staff on the floor. Sometimes it feels like no matter who I talk to there, I just feel like another number.

So I had a procedure does on the 19th Feb, to Feb 20th, and must say the staff were professional,…read moreunfortunately I had to come back on the 20th, for shortness of breath through the 23th for an other procedure and the staff were so professional knowledgeable and on their toes great job San Jose Regional medical center, watch out V.M.C. we have some new Sheriff's in town "Medical Staff"

I was involved in a car accident on Feb 13th. I had to be brought in by ambulance and be admitted…read morefor a few days. My go-to hospital is O'Connor, and I was first transported there first. But because my internal injuries were so severe, I had to be transported here due to this being a trauma hospital. I was so impressed at the staff and hospital. I've never been treated so well. It made being at the hospital not so bad. The nurses in the ER were outstanding! Literally the nicest nurses. And so on top of everything. The doctors were great too. Very thorough and down to earth. Everyone was great except for one phlebotomist on my first night. I was extremely grateful for the treatment and high quality of care I received there. Heaven forbid you should have to have a hospital stay, but if you do, hopefully you can be brought here.

Dr. Murali is an Excellent surgeon! Professional, knowledgeable, and genuinely caring. She took the…read moretime to explain everything clearly and made us feel comfortable throughout the entire process. We have seen her for multiple injuries and always felt like she looked at the injury from all angles, never rushing into treatment that wasn't needed. The latest injury did require surgery and the Surgery and recovery went very smoothly, and I'm extremely grateful for the outstanding care. The office is very accommodating as we are always able to schedule appt times that work for us. I highly recommend dr Murali.

I broke my shoulder and the ER recommended her. Fortunately I didn't need surgery but have heard…read morenothing but rave reviews from doctors and patients alike when they heard who was treating me. She has monitored my progress monthly after getting X-rays. She has explained everything to me from Where it broke to how it's healing and finally healed! Her appointments are well-timed so I didn't have to sit in the waiting room more than a few minutes. She is a great listener and responsive to calls in a timely manner.

This review is for Guillermo. As I get older, it feels like…read moreeach week brings a new ache or ailment, one week it's my knees, the next it's eye strain, then my back, and it goes on. Whenever I see Guillermo, I leave feeling like I'm 30 again. He is incredibly experienced and truly gifted at acupuncture. Not only is he skilled, but he is also a caring person who really knows what he's doing. His treatments are both effective and comforting, and I always feel renewed afterward. Thank you, Guillermo, for giving me back my energy and quality of life each week.

Great service, knowledge and beautiful place. Would recommend. I did electro acupuncture and…read morescheduled another appointment for myofascial release work.

Dont blame the wait time from Dr Wong. Please, if anything blame the system, blame the lack of…read moresupport from the medical insurance system and the negligence of the working people by the executives. Dr Wong and Cindy are truly hard working people trying to make a difference, working overtime on the daily for likely far less than if they worked for higher paying insurances. They CARE about you, THATs why there is so much wait, the companies are the ones making the decisions that forces these kinds of situations.

Went in for a consultation because I have a herniated disc. My appointment was at 1 but i wasn't…read morecalled in until much later. Dr Wong however, provided me a lot of information and ways to naturally improve my disc rather than throwing me into the surgery option which i greatly appreciate. When talking about the exercises i did prior to my disc, he knew exactly what caused it and told me which exercises to stop.

Ive been coming here for about 5yrs and Dr,Torrano has taken care of me every single time. Ive been…read moreto other places where the Chiropractor can't adjust me due to my size (hefty 280lb) or lack of power he gets it done every time. Hope this helps.

Has it been 10 years? Or maybe even 15? Can't say for sure but I've stayed with Dr Torrano through…read morethree of his clinic moves. I suffer from chronic back pain and I leave the clinic feeling better every time. Off the subject, I was sitting in his waiting room once and his receptionist was quietly mentioning to the doctor that a patient of his has medical coverage that had expired and the new coverage wasn't in effect yet. Dr. Torrano's response: "Schedule him. We can't have him suffer while he waits." ... Now, that's medical care that inspiring. Thanks, doc!

DR Andrew Adam is GREAT and DR Ido Baruch sucks. DR Ido Baruch literally had me lay down, stuck his…read morethumb in my neck and called it a day. 89 dollars is a great deal for four chiropractor visits but DR Ido Baruch is not worth one... Dr Andrew Adam is a scientist! I tell him where Im hurting and DR Andrew Adam adjusts me with laser like precision! There is a reason why DR Andrew Adam dominates the calendar! Dont waste your time and money! Schedule a visit for yourself or a loved one with DR Andrew Adam!

I have never been to a chiropractor but told that I may need a readjustment. I've seen videos but…read morethey would scare me. Finally decided to book a "first time " appt because I had been in pain off/on for 1 week. Setting up appt was quick, easy; the front staff was friendly, helpful , and informative ( sympathetic too by the way) . The consultation was great and eye opening experience plus the Dr was friendly, professional and very knowledgeable . Oh and he did a soft adjustment on my back and neck . Although I need more sessions it definitely helped my pain . Thank you ...,I'm a believer now!!

It's day 4 after Arthoscopic shoulder surgery for multiple tendon tears/issues. Great staff at…read moreSurgicare. There was no post-operative bruising, swelling or significant bleeding, and recovery has been surprisingly fast. Minimal pain and I could stop the narcotics on Day 2. (Still sleep elevated at an angle and make use of a sling). I highly recommend Dr. Stidham.

I visited Dr Stidham when my right leg was visibly thiner due to knee pain. I also had two rounds…read moreof cortisol injection that wore off after 6 month each time. Looking at my x ray he showed me that I needed knee replacement surgery. His office scheduled the surgery very fast. I started walking in the first week and after two month of physical therapy I am starting my afternoon walks regularly. The whole experience was amazing. His office was very helpful with all my requests and the visits after the surgery were very informative. The ohysical therapy was also essential and very helpful. I am 70 years old and I recommend Dr Stidham for knee surgery.

Dr. Jamie is a compassionate chiropractor who knows how to address my issues effectively. She is…read morevery sociable and enjoys engaging in conversation, so if you appreciate that, you'll be quite pleased with her. Her current office is conveniently located in the back of her house, which her husband built for her. She's easily accessible and responds promptly to text messages.

She is such a great chiropractor and born to be on this profession. Her empathy with her patience…read morehelps the treatment process and makes you feel better. She is very friendly and caring person. I LOVE MY CHIRO.

My mother was taken care of here during a two week post-surgery stay after breaking her hip. I…read morecouldn't be more pleased with the level of care that she received while in treatment here. Everyone, and I mean EVERYONE that I interacted with was so kind. My mother was treated with dignity and respect by all the staff assigned to her case. I visited my mother every day and witnessed a wonderful team effort-Nurses, CNAs, LVNs, OTs, PTs, case managers, kitchen and custodial staff-everybody that I interacted with were helpful, patient, and did their jobs with a smile. Even staff not assigned to my mother's case would pop into her room and check on her. The Director of Admissions spoke with me several times and each time I felt confident that my mother was in the right place. I cannot state enough how happy I am with the care that my mother received, the expertise with which it was given, and the wonderful attitudes displayed by everyone. The facility itself is quite clean, and there is ample parking provided you visit after 3:30 (when staff start departing). There is a large physical therapy room that is fully staffed and equipped. Residents have the opportunity to participate in daily group activities (which my mother did). Dietary requests are also given consideration. Communication between the staff and me was excellent. I was kept informed more than adequately. When it came to discharge my mom I was so relieved that many after treatment details-prescriptions, follow up appointment, arranging of home health care-were handled for me. My mother is very happy with how she was treated by everyone here and I am so glad that Canyon Springs was our choice.

Highly recommended!! Shout out to Rolly's team, nursing team, PT/ OT and all the staff who's taking…read morecare of my grandma right now!! For faster recovery of your loved ones, I highly recommend Canyon Springs! They are very deeply committed to their work and dedicated to providing the best care for their patients! Many thanks for all your assistance and support!!