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    Kimpton Schofield Hotel

    3.8 (150 reviews)
    PriceyHotels
    Open Open 24 hours
    Updated over 3 months ago

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    Broken bed frame
    N L.

    Don't stay at this hotel. The quality of the rooms and customer service as dictated by management, specifically upper management, is terrible. It is amount the worst examples of customer service at this category and in the City of Cleveland one can find. Stay at a different hotel. I requested a complete refund for the shorted to one night stay I had at the Kimpton Schofield. According to the front desk, who are trying their best, upper management declined to offer any refund let alone some amount of discount for their failures, I was forced to cut the stay short and cancel due to a knowingly broken bed, the staff at the hotel repeatedly changing their story as to being able to fix the bed or magically having a bed frame on site and available to replace it with, and with the hotel having nothing available in the same category and above without hours and hours of back and forth and pleading for them to do anything.

    Pet friendly
    Jennifer B.

    Still on their game. Every. Single. Stay. Gia, Jana, Stephanie, Mikey, and crew go above and beyond. This team reminds me why I fell in love with Kimpton decades ago. The communication before, during, and after my stay was key. Friendly, thoughtful, professional, and accurate. Service is everything in most industries, especially hospitality. I did forget how loud the road noise is. You are in a city. Expect sirens, loud base, motorcycles. The windows must be old and let in all the noise at night no matter what floor you're on. The restaurant inside, Betts, is still hit or miss with both food and service (I'll update that review separately). It's a nice option open late for dinner and early for breakfast. Parking is valet only with plenty of close garages if you want to self park instead. EV charging is a challenge here. Make arrangements and don't expect to charge overnight. Last, but not least, I received an accurate bill emailed right after checking out. Exactly what was supposed to happen. Follow through and accuracy is appreciated. See you again soon Schofield!

    Courtney E.

    I stayed for one night while attending a convention. The building was very clean, but the lobby was small. I liked the dining table next to the entrance where you can charge electronics and the fire pit they had in the middle of the sitting area. Kimpton has a lovely staff. All of my encounters were friendly and polite. They explained all of the hotel's features and the way they answered my question didn't make me feel like a bother at all. My expectations for the room were a little high just because it was a Kimpton property, although I did get a Run of House rate. My room was next to the staff/freight elevator so I could hear a couple dings throughout the night. The view was terrible. I believe my room was internal and faced other rooms within the hotel. This side of the building wasn't nearly as clean as those facing the street. I thought the bathroom was OK, but I had to hold down the toilet handle for the bowl to completely flush. Also, I was disappointed they didn't provide water bottles in the room, but it wasn't a huge deal. The bed was comfortable which was all that really mattered for a one night stay. I was only there to eat and sleep. My stay was OK, nothing overly impressing but it wasn't bad either. Maybe if I booked my room earlier and received better accommodations my experience would've been a hair better.

    Their bill.

    You'd be safer staying at a hostile. I flew in last minute from Los Angeles due to my father's sudden death and pre-paid for a standard room for six nights. Booking on my amex platinum corporate card allows me to use many perks and incentives that the staff here will reject (once you check out of course). My flight got delayed so I called to let them know that I won't be arriving until after midnight. I was then told that if I don't show up prior to midnight, then I cannot stay there (the staff wanted to leave..). Finally I get there with my puppy (service animal) and I unfortunately didn't look super posh or chic (I was in my second year of medical school at the time and never slept). I just got the keys and went to my room to sleep for a few hours before I had to leave for the funeral. I hadn't eaten in two days and they wouldn't let me leave the property or they'd charge me automatically for 2 nights (since I arrived after midnight and they somehow assumed I'd be running off..). I ate from the mini bar. Long story short. Look at these bills. If you want the staff whose parents are definitely first cousins to calculate your stay and not bother you the entire time... then go here. ***To save the hotel even more humiliation, please don't respond with a petty fake solution to my review. I will just post the screen shots of the entire correspondence I had with you all the first time.

    James B.

    (WARNING) the evening manager that checked me into my room had zero sympathy for me being claustrophobic. He was unwilling to work with me and basically told me in a nice way to GFYS. All because I wanted a window that wasn't looking directly at a brick wall.Not asking for any kind of FREE upgrade...What is happening to the hospitality business? Also, my TV is not working it's saying weak signal. Apparently my IHG status means absolutely nothing. I promise you that I'm not a Karen. Come on it's a $9.00 difference,that I would happily pay. I travel for work 280-300 days a year basically living in hotels,and I have never given a hotel a bad review this is my first.

    Brittany S.

    I've really enjoyed my last two stays at this hotel located in the heart of downtown Cleveland. It's walkable to many of the downtown sites, dog friendly, boasts a very friendly and accommodating staff, daily complimentary wine happy hours and coffee/tea in the morning and stylish rooms. Two other features I enjoy about the rooms here is the complimentary yoga mat and high quality bath and body products. And, if you forgot a toothbrush, deodorant, you name it, they have a stash on hand to save the day. The full list of items can be found in your individual bathroom. To top it off, the rates have been great during my last two weeknight visits. The location across the street from Heinen's offers a tasty and fun visit as well as the restaurant/bar in the hotel lobby. And, for the pups, they have a dog food and water bowl conveniently located near the main entry of the hotel. Overall, a comfortable launchpad for your downtown business and leisure trips.

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    8 years ago

    Really nice hotel. Friendly staff. Room was nice. We enjoyed to staying here. Will definitely come back.

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    Ask the Community - Kimpton Schofield Hotel

    Look like Concrete everywhere, Is there a grassy area or a park to take dogs to go potty?

    Outside anywhere but owners must pick up and dispose of the poop.

    Don’t See Your Question? Ask Away!

    Review Highlights - Kimpton Schofield Hotel

    Kimpton Schofield is located downtown Cleveland, walking distance from all the action downtown has to offer.

    Mentioned in 18 reviews

    Read more highlights

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    Kimpton Schofield Hotel - hotels - Updated September 2026

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