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    Kindred Hospital Baldwin Park

    2.5 (121 reviews)
    Open Open 24 hours

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    Reviews With Photos - Kindred Hospital Baldwin Park

    The hospital beds were dirty. After two weeks of this, I requested sanitation wipes to clean the bed myself.

    I worried about my brother every day while he was in the hospital. He was unconscious and confined to his bed. Since I lived out of town, I couldn't visit him every day. However, during each visit, I noticed that the nurses would often go more than three hours without checking on him. They would only rotate him at least once a day, which typically happened when they changed his soiled bed pad. I had to request that he be rotated because I was concerned he might develop bedsores. I shared a room with a gentleman who was quite verbal about his feelings of neglect. He was a man without any family to support him. During my last visit, he asked to be changed, but the nurses told him to wait. Upset, he insisted on being changed immediately, as he felt he had already waited long enough. The nurse responded, saying, "Do you think we're going to change you with that attitude?" As a result, they did not change him for the entire nine hours I was visiting. In the photos, you will notice that my brother's pulse oximeter was turned off. After I alerted a nurse, she informed me that their machines often malfunction. She assured me that they were confident my brother was fine because his skin felt warm. However, it's important to note that they would go more than three hours without entering the room, let alone checking his skin temperature to confirm it was warm. I would like to add that I witnessed a CNA eating food from one of the patients' trays before entering the patient's room. We made eye contact, and she quickly put on her face mask. She had a very strong accent, but I believe her name was Run, pronounced like "running." I could go on and on about our negative experience at the hospital. If you find yourself in a situation like ours, where you don't have many options for sending your loved one to a facility, I highly encourage you to be there every moment you can to ensure they receive the care they need. Don't bother approaching their charge nurse, Josie; no matter how kindly you express your concerns, she responds in a very hostile manner.

    PLEASE READ MY STORY!!!!!!GET YOUR LOVED ONES OUT OF HERE!!!!!!!! i regret having my brother in this facility! Unfortunately i had no one to warn me. This place should be shut down! Im giving a negative star! Nurses DO NOT CARE OF THEIR PATIENTS. I lived it. No one told me about it. My brother was left so many times dirty for hours when he would go #2. ( due to health reasons) to the point he had to call me and tell me he was in pain with skin rashes due to not being cleaned. I went off on nurses many times, their excuse was short staffed...bs! They were on their phone, caught one cleaning her shoes with the cavy wipes! I told them if they are short staffed to get their charge nurse and have her lazy behind on board, not just there to oversea but to be a team player and HELP! He was left unattended many times! To the point that it started getting weird. I would call his phone to see how he was doing and magically his phone would be off when he was asleep towards his end of days. I wanted to put a camera to have proof but he passed away before i could have! I can bet my life he passed away due to neglect!!!!!!!!! When patients pass away and nurses are too busy or just on their phones they wont even know what time they pass...all they gonna say is that he was expired on so and so time and well thats the time they passed by to check if pt is alive... DR'S are so hard to get a hold of. They dont return calls after messages being left to nurses!! Plenty of messages !!! To the point i had to get in contact to their own managers at their clinics they usually come from, because at the hospital they just do rounds...and the manager still tells me, "well i cant control their fingers" after i asked why doesnt the dr. Respond to my messages. All staff is rude, they just help their own race(asian may be Filipino) with other people they are short, brief and try to leave the room right away...i would have to drag my brothers information out from their mouth (ofcourse with my brothers permission to obtain info) AT NIGHT, DOCTORS ARE ON CALL!!!!!! NO DOCTORS IN THE FACILITY!!!!!!! MY BROTHER PASSED AND THERE WAS NO DOCTOR ON ON SITE!!! I HAVE THE RECORDING OF THE NURSE THAT WOULD MAKE THE DECISIONS! I DEMANDED A DR. AS MY BROTHER PASSED AND HE SPOKE TO ME THROUGH THE PHONE! WHAT KIND OF PROFFESIONALISM IS THAT?!!!!!!!!!! WHAT KIND OF HOSPITAL DOESNT HAVE DCOTORS AT NIGHT! HORRIBLE PLACE TO LEAVE YOUR LOVE ONE! IF YOU TRUELY CARE DO NOT LEAVE YOUR LOVED ONE THERE, TRANSFFER OR GET THEM OUT OF THERE..... Last words for this hospital is NEGLECT! (My brother could have had a chance at life if they would of caught his vital signs declining on time)

    Front Lobby.
    A V.

    Clean kind staff. From Security Christian to front desk and nurses. They moved my Dad per the HMO. He is not getting the care he was at Kindred. He calls Kindred in Baldwin Park the Ritz. And now he is at Motel 6, lol. I know they have some what ify reviews but we were treated well by all and are Thankful. Xoxo

    Hair on the floors
    Samantha m.

    The one star is because Yelp makes you put something. If you want your family member to stand a chance at survival, DO NOT SEND THEM HERE. They will die due to lack of quality care and a subpar facility. My mother was admitted here on October 10, 2023 after suffering a stroke in September. Initially she received care at Arcadia USC and was on the road to recovery. Because she was doing so well, Arcadia USC transferred my mom to Kindred Baldwin Park for extended care. Once she came here her health declined rapidly and she passed away 7 days later on October 7th, 2023. I failed her! I knew this place was a problem from day one. The place is filthy, smells horrible and the staff is incompetent. I have attached pictures of nasty hair on the floor and a nurse in the ICU busy scrolling social media instead of caring for critical patients. The doctors are impossible to get a hold of and no one calls you to update you on your family member. If are reading this too late and your family member is here, do not leave them alone. Stay with them as much as possible. If not, they will be neglected. My mother wasn't turned regularly as required and was put in a room with the door closed while having active nose bleeds in a reclined position. She could have choked and aspirated had I not arrived when I did. I tried to get my mom moved but once admitted I was told by staff my only choice was to take her in my car back to Arcadia USC. That was impossible since she was on IVs. If you do nothing else please listen to me and from others on Yelp. This place should be closed down. I miss my mother and am so sorry I failed her.

    Cannot exit bed with this stuff pushed to my small area.
    Vanessa S.

    I posted two unfavorable reviews in October 2024. I received the generic response of Matthew that the matters have been discussed with the administration and staff. My reviews disappeared. I was there due to severe blood oxygen desaturation on exertion. The purpose of pulmonary rehabilitation was to strengthen my core so that desaturation would be less extreme. This was a horrendous experience. I was sent here for acute pulmonary rehabilitation. I did not feel safe here. One CNA slithered into my room after midnight. I sensed the presence of someone in my room and bolted up in bed and looked his way. He said, "I was trying to sneak in on you." I thought that odd. What was his purpose for sneaking in? My gown was too small so another male CNA would take my temperature in my armpit so he could get a view of my breast. All other CNAs would put the thermometer in my mouth. I emailed my experience to Matthew and again it was conveyed to the staff. A large enough gown was finally brought in. I had no wounds but wound care came in to take photos on my admission. They took photos all over my body surface and in between my butt cheeks and other skin folds. Then they came back a few hours later and say the camera malfunctioned and they had to do it all again. Wound care came in multiple times each week to take pictures. This was traumatizing as I had no wounds to begin with and was not bedridden. The bathroom had no hot water when I first arrived. This room was obviously designed for one person but they have managed to fit two beds in there, with one side of the room (my side) being smaller than the other side. The staff kept pushing up equipment and pieces of furniture onto my side of the room, literally trapping me in the bed. One time, they did this and it had unplugged my oxygen line. Because I was sitting in a chair, I did not notice the oxygen was out until I stood to get up and had to immediately sit down. I called the nurses station at least 10 times to come reconnect the line, but no one answered. I had to text my family to call the hospital to reconnect the oxygen. The nurse that came in to reconnect me subsequently blamed me for the oxygen line separating from its connection even though it was from the abrasive manner in which the other staff had pushed up all the equipment up onto my side. Another time, the CNA ran over my foot with my tray table. One day, the staff pushed the tray table so forcefully onto my side that they knocked off my water pitcher and my personal incentive spirometer and broke it. The food was disgusting and looked like slop. The food was fatty, greasy, covered in sauces or gravies. Even soup was heavy. I often gagged when I lifted the cover and got hit with a foul stench. After two weeks (Oct 23), the medical staff decided that Kindred was not the right place for me. They said they are 70% medical/hospital and 30% rehabilitation. On October 28, I was asked if I felt safe there and I responded no and gave them a host of reasons. The main safety factors were the constant pushing over of equipment onto my bed side, the constant flow of staff in and out without a reason, the lack of monitoring on my blood oxygen saturation, the frigid temperatures produced by the air conditioning. and the lack of accountability of the staff members for their inattention to detail. I asked to take a shower and was told I could not because of my poor blood oxygen saturation levels. They said the physical therapist would have to take me but there was no time for physical therapy to do so. I was there for three weeks with no bath or shower. The wipe down with their cheap wipes (Stryker) left me feeling sticky with residue. I was stink. There were ants crawling on the floor, walls, and in the bedding. After some housecleaning, they were less but not gone. I completed documentation to have all the medical records, doctors notations, and treatments sent to me on my discharge October 31, 2024. It is now December 12, 2024. Nothing has been sent to me. I believe it is part of the coverup of saying the treated me medically in a way that they maximize their compensation from my health plan while mostly they would walk in, ask a question and leave. The only worthwhile part of my experience here was the physical and occupational therapy.

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    14 days ago

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    Page 1 of 4

    Ask the Community - Kindred Hospital Baldwin Park

    Review Highlights - Kindred Hospital Baldwin Park

    The staff at kindred have been very kind, caring and understanding throughout everything going on with Covid-19.

    Mentioned in 2 reviews

    Read more highlights

    Emanate Health Queen Of The Valley Hospital - Front entrance of Queen of the Valley Hospital

    Emanate Health Queen Of The Valley Hospital

    2.4(499 reviews)
    1.3 mi

    The main entrance to the building looks very plain and basic, but a nice landscape in the area…read more Almost like a shaded picnic area. The staff in the front was friendly and helpful since this was my first time visiting. The hospital has a very large self park parking lot in the rear of the building. The staff where we were visiting, was great and attentive. The staff was also fluent bilingual - Spanish. They were attentive. Dr. Dodoo was respectful in regards to the patient's privacy. He clearly asked the patient and told us - friends visiting - that he needed to speak to the patient privately and that if we could wait outside while he spoke to her. He also mentioned to her if she would give consent, but only if she wanted. We waited outside. Once the doctor was done with his examination and explaining to the patient, he walked out and told us we could go back in. Overall care and privacy for the patient, superb!

    This rating is primarily for the security that was in the front waiting room. I had a friend who…read morehad a stroke and was brought to this facility. My friend is one of eight children, so he has a rather large family. One of the security guards, Jose, kept coming and sternly admonished us for our behavior in the waiting room. He continuously kept telling us that we were being way too loud. We were not being too loud, there were just a lot of people. But, the fact of the matter remains, he is there and getting paid for it. We were all there to visit our friend who had a stroke, was brain dead, and was waiting to be moved for donor purposes. None of us were being paid. None of us wanted to be there. We were all there to be supportive of one another. If your security guards cannot deal with people in a compassionate way, maybe they shouldn't work there. If you choose to put your employees in cubicles in the main lobby, that's a choice. My friend was at the facility for over a week and we had to deal with the security guard daily. He is a super grumpy man, and if he's unhappy, he should find another job. He should not make a horrible experience, even worse. The nurse nurses who took care of my friend were amazing The doctors did not have the best bedside manner (but, what else is new?)

    Photos
    Emanate Health Queen Of The Valley Hospital - Emanate Health Medical Pavilion

    Emanate Health Medical Pavilion

    Emanate Health Queen Of The Valley Hospital
    Emanate Health Queen Of The Valley Hospital - Emanate Health Medical Pavilion

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    Emanate Health Medical Pavilion

    Kaiser Permanente

    Kaiser Permanente

    2.7(884 reviews)
    1.1 mi

    I recently had my 2nd baby here and wow, absolutely loved the care of all the nurses and midwives…read more Pediatrician is amazing as well, definitely recommend this Kaiser for maternity and all your other needs!

    I cannot say enough wonderful things about Michele Caban at Kaiser Permanente Baldwin Park…read more My daughter recently suffered a dislocated patella and needed an MRI as soon as possible. As any parent can imagine, it was a stressful and urgent situation. Michele truly went above and beyond to help us during that time. She took it upon herself to search for the earliest available appointment and worked hard to find the closest and most convenient option for us. She didn't just do her job, she showed genuine care, urgency, and compassion. What stood out the most was how kind, patient, and reassuring she was throughout the entire process. Michele has such a warm and positive demeanor, it immediately put us at ease during a very difficult moment. It's rare to come across someone who combines efficiency with such a high level of empathy. Kaiser is incredibly lucky to have Michele on their team. She is the kind of person who makes a lasting impression and truly represents what exceptional patient care should look like. I sincerely hope her dedication and kindness are recognized, she absolutely deserves it. Thank you Michele for making a stressful situation so much easier for our family. We are so grateful for you !

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    Kaiser Permanente
    Kaiser Permanente
    Kaiser Permanente

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    West Covina Medical Center

    West Covina Medical Center

    3.4(16 reviews)
    1.4 mi

    This hospital was a nightmare. My husband checked in to have tests done for DVT. They did an…read moreX-ray of his chest because he was also having difficulty breathing. He had a slight case of pneumonia and they started him on IV antibiotics. The woman who came in to draw blood was well into her senior years with a pronounced tremor. The result was that she couldn't hit a vein and stabbed around in his arm for several minutes. Supposedly, they called in a cardiologist because they were concerned about his heart rate. The cardiologist NEVER actually saw my husband. On Saturday, our primary care doctor, who had visited my husband each day, said he could go home. 3 hours later, the nurses were still busy bickering back and forth about who would actually work that day. We had asked several times how his discharge was going, but they waited 3 hours to tell us that this imaginary cardiologist had to come by and sign off on his discharge too. We then told them that cardiologist was NEVER hired as my husband's cardiologist, that my husband already has a cardiologist, and that this new one lied about actually seeing the patient. I actually had to threaten to call the police to have my husband released. Then the nurse shredded my husband's arm while removing the IV. In the pictures, it's the one that looks like raw hamburger. The other picture is his other arm where the earlier nurse bruised it so badly stabbing for a vein. For 2 entire days, another patient down the hall was screaming in pain. In my opinion, this hospital is a scam to rake in Medicare money. I wouldn't trust them to put a bandaid on a paper cut. Follow-up: The doctor left orders for them to call in a prescription for an antibiotic to our pharmacy. They said they had done it. They lied. We called the pharmacy the next day and they hadn't received anything. We called the hospital and they said "Call your doctor." We've been getting run in circles by them for another hour the day after he was discharged. If you value your life and wellness. Stay away from this place!

    Had shoulder surgery there. Staff was great, very attentive…read more Would definitely go back if I need more surgery.

    Photos
    West Covina Medical Center
    West Covina Medical Center
    West Covina Medical Center

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    Emanate Health Inter-Community Hospital - Front entrance of Inter-Community Hospital

    Emanate Health Inter-Community Hospital

    3.0(238 reviews)
    4.6 mi

    The whole TCU staff is amazing been here a few months and they have become like an extended family…read more Some stand out nurses include Morning shift Nurse Brenda, Nurse Wilma and Nurse Janet. All 3 of them have been nothing short of amazing, their care and knowledge have surpassed my expectations and I am glad that I was under their care. And then we have our night Nurses, Nurse Estefani, Nurse Erika and Nurse Vanessa have all been the cóolest and funniest Nurses I have ever encountered.Their sense of humor made my sleepless nights more relaxing and my battles with anxiety was met with care care and compassion as they try to help me navigate through those nights where my brain would fight against me. I pray that God continues to bless these fine ladies and continues to give them the love. The compassion, the understanding the knowledge and the wisdom and ensuring that future patience will have nothing to worry about when they have an extended stay in the hospital. Thank you ladies for your service and for the hearts that you have. I truly appreciate you all.

    Their emergency room is pretty descent. You can make an appointment online so that you don't have…read moreto wait there, that's super convenient. Unless of course it's a life or death emergency you would have to call an ambulance. I've taken my mother in law here a few times so what I've always done is book the appointment online, go pick her up then come here so that by the time we are the emergency room we are there for the appointment time. It will still take about 3 hours for the overall care given as opposed to 5 hours plus without an appointment so totally worth making that appointment online. The nurses are always nice and Dr's are always in a rush so you're mostly relying on nurses. Overall a good experience!

    Photos
    Emanate Health Inter-Community Hospital - Emanate Health

    Emanate Health

    Emanate Health Inter-Community Hospital
    Emanate Health Inter-Community Hospital

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    USC Arcadia Hospital - Peace

    USC Arcadia Hospital

    2.6(650 reviews)
    6.5 mi

    I had an emergency surgery here and visited the ER three times for post op complications. Each time…read moreI was there, I was treated with respect. I had outstanding doctors and nurses. I am so glad that I chose to go to the ER here because they actually cared. They took action and admitted me. Dr Schlaerth is an outstanding doc. I pray that my home hospital would be as outstanding with their care. If not, I'm making this the family hospital. We will travel down the 210!! Thank you for taking care of me. Shout out to Nurses: Linh, Nellie, Joyce, and Sydney. Thank you! Thank you to Dr Antoz and to the other Optum doctors who checked in and treated me.

    The ER nurses at this hospital were honestly so unprofessional and cold. Loudly cussing and…read morelaughing-- meanwhile patients are sitting there needing help. My grandma is 97 years old, bedridden, and completely dependent on other people to care for her. I had to ask for pillows and blankets so I could rotate her myself, and I had to ask for a diaper to change her myself because they had no plan on doing it-- even though my grandma was laying there for almost 12hrs. Unfortunately we come to this hospital because it's close to home. I understand ERs get busy. But being busy doesn't mean basic care and empathy should disappear!! When I asked for help, I got looked at like they were annoyed or I was interrupting their social hour. When it comes to my grandma I don't play, so I was really disappointed.. TERRIBLE EXPERIENCE!!! And what really broke my heart is thinking about the patients who DON'T have family there to advocate for them. Imagine if I wasn't there for my grandma? Who would've changed her? Cleaned her? Made sure she was even comfortable? That's scary to think about. People come to the ER vulnerable, scared, sick, and needing compassion -- not attitude and neglect. The way some of these nurses acted was disgusting and disappointing.

    Photos
    USC Arcadia Hospital - Wherlchair missing  right arm

    Wherlchair missing right arm

    USC Arcadia Hospital
    USC Arcadia Hospital - Missing squeeze handle to brake.

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    Missing squeeze handle to brake.

    Pomona Valley Hospital - More mold from the other side of the room

    Pomona Valley Hospital

    2.5(658 reviews)
    12.5 mi

    During my stay at this hospital, I was treated with so much care and kindness by the doctors,…read morenurses, and staff. Being in the hospital can be stressful, but the people here truly made me feel supported. A special thank you to a volunteer named Ren who left me this beautiful card. It brought a smile to my face and really brightened my day. Small acts of kindness like this make a big difference. I'm very grateful for everyone here. Thank you for taking such good care of m

    I came to the emergency room in a full pheochromocytoma attack. This is the kind of medical…read morefacility that will tell you, you're having anxiety and its something serious and loved ones end up passing due to this type of dereliction. I'm a 36 yo adult. I am fully aware of anxiety/ panic attacks and this wasn't it. I had severe chest pains, high blood pressure, severe headache, sweating and started vomiting so finally decided it was time to go once I started vomiting. Mind you I was about 6-7 weeks post op a total hysterectomy. I went with no bra because the chest pain was so intense and my abdomen was still so sore from surgery. The man who did my ekg asked if I'm comfortable just walking around with no bra ... I was pretty shocked it being the ER but told him yes I can care less because my situation. I barley could walk due to the dizziness and vision problems I was having aside from everything else. But no biggie I brushed it off. Then the man who did my IV tells me, can you walk?! As I was in a wheelchair. I was like no dude I'm so dizzy and sore from my surgery. Made me feel like such an inconvenience and very embarrassed. Long story short they chummed it up to be chest pain and anxiety. I never even mentioned it had anxiety so that was weird. I expressed how bad my heart and chest was feeling and the ER doctor basically said I needed to follow up with an endocrinologist and there was nothing they could do aside from the meds they gave me. I was in complete disbelief. Went home feeling horrible but followed up with my primary and now I am seeing an endocrinologist who is sending me to Loma Linda hospital. You really have to advocate for yourself. It's so sad how they make you feel and brush off your symptoms. Especially when you're at your absolute worst. Even on my forms you can tell they tread lightly labeling it chest pain but still slightly mentioned my pheochromocytoma. Also, would have been nice for them to mention I had kidney stones but the emergency room doesn't feel that is a serious issue so I am aware they wont mention the findings, but its listed as some of the most painful heath issues. The wait was fine. Expected from an ER. If I end up here again I truly pray they do better and hope people get the care and compassion they need. I left two stars because my visit was in March. Today I visited the main hospital to retrieve my scans on a disk to give to the endocrinologist for the tumor and the gentleman who was volunteering in a wheelchair was amazing helping me navigate the hospital. The woman in medical records was also so very sweet and kind.

    Photos
    Pomona Valley Hospital - Flash photo looking down inside the air conditioner vent notice all the dirt and mold.

    Flash photo looking down inside the air conditioner vent notice all the dirt and mold.

    Pomona Valley Hospital - Hospital room

    Hospital room

    Pomona Valley Hospital - My dad's hospital room vents on 4th floor

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    My dad's hospital room vents on 4th floor

    Kindred Hospital Baldwin Park - hospitals - Updated July 2026

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