Modern clean hotel with great amenities. My double Queen bed room was big, clean, comfy, equipped…read morewith mini fridge, microwave, coffee pot, smart TV with Netflix, Prime & more. Large bathroom with shower and tub. Everything functioned great. Large indoor pool was clean, I was surprised it wasn't heated (late October). Fitness Center was huge with so much clean modern equipment. Staff Jose & Nancy were friendly, professional & helpful.

This is a pretty new and modern Courtyard but even a drab, dumpy one would have served my purpose…read more I had been staying in Pendleton and my flight home was scheduled to depart at 6am. I couldn't ask any of my Pendleton Pals to pick me up at 3:30 in the morning to drive me the 70 miles. You can't beat this Courtyard for airport convenience. If I didn't have a heavy suitcase, I could have walked it and arrived in about 5-10 minutes. No need to walk; the hotel provides a free shuttle that runs every half hour starting at 4 in the morning. Can't review breakfast but the room and sheets were clean, the bed comfortable, the shower hot and powerful. The Bistro's chicken sandwich and fries were more than adequate saving me the trouble to get a Lyft to take me to a finer restaurant.

Slept great & love their free breakfast buffet! The bed was comfy and pillows were squishy soft,…read morejust the way I like it! The room was clean & the bathroom has a larger counter size than other hotels, which makes getting ready easier. The bathroom has a nightlight--so awesome! Who wants to feel their way to use the toilet in the middle of the night? The kids had a great time swimming in their indoor pool & hot tub, we liked the gym here and the best part: walking distance to/from our destination! It's a short 5 minute walk to the convention center (TRAC event) where they hosted the State Championship for Elementary Chess competition. The staff at this hotel was top notch! Everyone was kind, professional, and very customer service friendly. With nearly 2,000 elementary kids traveling for this event, the staff here were patient with kids and families as this hotel was at capacity during our weekend stay. They sell bottles of wine for $10 and microwave meals like Mac & cheese for $5, which the kids were fine with, and ice cream sandwiches/bars for $2, we learned from our friends/team mates traveling with us about the super-long-lines & wait times at the local restaurants (due to our event), and decided to dine-in for a fraction of the cost/time and enjoyed the east-side-sunshine we Western Washington folks never see, while the kids played. There's local dining within walking distance, but with large events going on, it seemed the locals here in Pasco weren't staffed ready to accommodate. If you've read my reviews of hotels I'm kind of a clean freak about having toilets accessible near the swimming pool (who wants to swim with kids peeing in a pool?) and this hotel does it right: there's a restroom with a shower INSIDE the pool area!!! Love it! There's another hotel closer in proximity to the TRAC convention center, but based on our experience, I'd stay here again if I was in the area. Super quiet, huge breakfast, comfy beds, big bathroom size, great staff. Huge shout out to front staff Ken! He made the stay super enjoyable AND hooked up this momma with the chocolate cherries I was craving! He's the best!

Very nice hotel with very helpful and pleasant staff but they play Fox News on the TV in the…read morebreakfast room.

Request to move rooms due to noise from staff entrance was very professionally handled…read more The bedroom/bathroom was very well equipped, spotlessly clean and very comfortable and unlike some we had no issue with our mattress. However we were woken very early at 06.15 with deliveries/staff arrivals occurring beneath our room (204) which was an issue. However when we requested a room move the staff could not have been more efficient and obliging and the following night we slept until 09.30! The whole hotel is spotlessly clean. I ate in the bar one evening (interesting and tasty non typical bar food - very positive comment!) and my server was a lovely bubbly and chatty lady who took an interest in my conversation. If only she had not been at work I would have loved to keep chatting with her for hours......

Walked in from the river for dessert. Staff was friendly and…read moreaccommodating to take a seat without a reservation . Sat outside at a long table and had dessert I had the million bars, and my girlfriend had the crème brûlée. They had a wide selection of wine and drinks. Will definitely be returning to try those out

Fast, friendly service at check in. Motorcycle parking right in front made for easy unload and…read morebring luggage in. Very clean room and bathroom, large room. Great area with couple nice restaurants within half block walk. Safe area, nice views.

The pictures look good when I book it .Nice view but other than that no . Gym wasn't working they…read morewere remodeling. Customer service in the morning wasn't all that . Lots of insects at night . House keeping people talking loud in Spanish and banging their carts in hallways

This place is amazing. Super clean. Staff remember your name and go above and beyond. Their…read morebreakfast is delicious. I highly recommend. No better place to stay in the Tri-Cities.

Hands down, best part was the breakfast: food itself was delicious, best hotel breakfast I've ever…read morehad, and somehow the service was even better. Special callout to Gloria for being so amazing, friendly, and accommodating. Everything about the stay was great, but if there was any way I could give bonus stars for the breakfast/Gloria's service I would!

3.5 * We're here all…read moreweek (checked in on a sunday night, its monday). I find it easy to update as I go- The main lobby is nice and wide. Good AC. Only one worker. Check in was easy. The map and numbering system is confusing. But we made it to room 3230. Ice machine closest to us is broken. Got in the room and its HOT. Took a good 3 by t hours to cool down. I would call ahead to see if they can turn the AC on in your room ( its june). While unloading our keys got deactivated.. had to go back to the front desk and get it fixed. He said they get deactivated easily with other cards and phones. We're also asked for a rolling bed, security has go go get it but they said theyre all out. Hopefully will get one tonight. The room is decent.

I was charged a $100. pet fee when I did not have a pet in my room. The girl at the counter would…read morenot take the fee off without a manager approval. Of course the manager was no where to be found. Now of course after calling for a week, I have yet to get a returned phone call. The managers name is Brody. He apparently SUCKS at his job, and is a total rip off!!! I want my $100. back!!!

This place was perfect! We're traveling cross country and needed to rest. We booked a King bed room…read moreand the room was awesome. It had a kitchenette and couch we could relax without mussing our bed. The staff were friendly, the hotel was very clean. This facility was up to date and decorated nicely.

From the jump, this place was awesome!…read more We were in town for my niece's 15, and we needed a place to stay. My step sister used to work for them, so she got us a room there. We arrived on Thursday morning around 10am, and the room was ready to go! They told us the rules, the pool information, and the breakfast schedule, gave us 2 keys and off we go! We opted out of the room service, but they ALWAYS made sure we had enough towels. Which was amazing! The pool was a perfect temperature, and we had it all to ourselves for a little under an hour! Which was great! The breakfast, isn't anything to write home about, but it was filling and proportionate...The pancake make is a trip! lol! They had Darigold Chocolate milk! My favorite from when I was in elementary school! lol! Overall it was a great experience, and everything was awesome! Thank you Holiday Inn Express! You guys are amazing! 10 stars!

I was pleasantly surprised at the high quality of this hotel, and I travel all over the world. From…read moresmall details like the sandalwood lotion which is gently scented, to the real butter at breakfast, everything was just at a higher level than your competitor hotels. Thank you so much for the real eggs, the Lipton tea, the hazelnut coffee creamer, the spacious shower, the SUPER COMFY beds and all the other details that made my stay ELEVATED. The hotel was quiet, clean, the front desk friendly and funny and gave great recommendations for dinners. We will be back! A+ and five stars!

Paige was so helpful i really appreciated her help, she was very sweet, amazing service.read more