Change your business hours if yall aren't gonna be open at 10am waste of time seriouslyread more

I would not recommend going to this store. Customer service lacks quality and professionalism…read more Employees are rude and unprofessional. There are no customs and courtesies at all. Employee didn't print me a receipt and said she emailed me my receipt to me but never received it. I had to go back and explain she typed my email in wrong and I wanted my receipt from purchase. Got a hat embroidered for my son with the Mexican flag, there was no detail of the flag and looked unfinished. If you want a Mexican Flag embroidered here, get it done elsewhere. Poor quality work, extremely disappointing customer service and no support for paying for a service that was defectively done. Do not recommend this store, drive elsewhere to get better quality service. Extremely dissatisfied and upset with Lids and their hires.

Excellent service with a friendly smile awesome inventory, Niners, Chargers, cowboys, any team it's…read morealways very neat

Love seeing the great selections they have on hats and overall how organized they keep the store…read morewith the merchandise. Jose the new store manager was very friendly and helpful best customer service I've seen in a while !

An awesome woman with an awesome talent. She took the time to ask specifically what I was wanting…read moreand customized my hat to perfection. Beyond happy with the outcome. I definitely recommend her if you want a legit hat.

From the owner: We specialize in custom and handmade fur felt and palm leaf hats. Everything is hand made start to…read morefinish. Can also do repairs on older and damaged hats. Also have a custom trucker hat bar available for events and parties! Contact or visit website for details.

Walked into this store this morning, to get my sons hat embroidered with his name. Before going I…read morecalled and he said it was $15 for embroidered. He never mentioned there was a wait. So I go, and the guy comes to the register and I tell him that I want a hat embroidered and it's for tomorrow. He then says the are over 400 teams in the AV, so there's a wait. I was polite and said ok that's fine, thank you. But the way he said it, was in a rude way. Before calling and going I read the comments, and decided to give it a try. I didn't feel welcome. So it's a no thank you for me. Decided to give to LIDS, I called them and they were very polite!

Worst experience EVER! First off, the place looks like a hoarder put it together. Went in for a…read moreDodger jersey, asked for Ohtani, none in XL, opted for Betts. He told me they are player quality so I believed him. Went to the register, the jersey was priced at $221 but he charged $264. I was so overwhelmed by the disaster in and around the cash register, all I wanted to do was pay & get out so I could go home and try it on. The jersey was very flimsy and definitely NOT player quality. Not even close to a $264 priced jersey. I took it back 24 hours from purchase and was told NO REFUNDS only store exchange. There are zero signs regarding any policy for returns around cash register or entrance as prescribed in the CA penal code. I showed him this and he didn't really seem to care. He's a scheister. Stay away from this junk warehouse!!

They change the suit sizes and send out the wrong size, claiming it's the correct size. Do not…read moreorder from here! Fraud.

I called to check on layaway and the temp or receptionist was rude I ask to speak to the management…read moreshe put on hold and now she must have blocked me so now I can't get Thur. I just want to speak to someone in management. The service I got was awful

Great communication, fast turnaround, good quality business cards. Don't hesitate to give her your…read morebusiness.

Geo did an amazing job creating my logo. I gave her a few ideas and she came up with an amazing…read morelogo. I'm obsessed and proud of it. Also not only did she print me some apparel but she even had it delivered to me once I moved out of state! I highly recommend her .

I read other reviews of this store so I was not expecting great service......it was the total…read moreopposite. Upon walking into the store we were greeted by two of employees. Came in looking for a hat for myself and cleaning for my friend. Hazel assisted me with sizing and finding a color that I liked. I don't know if others experienced another employee but Hazel and Mike made my visit awesome...I would definitely return when I'm ready to shop for boots.

I ordered a Salty's flat- bill hat for my son. When it was delivered, it was a curved-bill regular…read morebaseball hat. My son told me he wouldn't wear it, so on our way out of town, we stopped by this location to exchange it. He didn't find the one, so he picked another hat that was the same price. When we got to the register with the receipt that shows a flat-bill hat the sales associate proceeded to tell me that is what the hat was a flat bill that just is "curved up." What? I told her we get all his hats here, and this is not what I ordered. She again wanted to prove she was right. There is a line of people behind us. Why say anything? Do the exchange and let us head on our way. I wasn't happy to say the least. Next time I will go to another location. 8/3/25

I went in there today and the lady that helped me was awesome. I'm sorry I forgot her name, but I…read morewent in wanting a specific type of bag not realizing there's five different types and she took a lot of time showing me all the differences making sure I got the right one

Bipolar beetch in the front counter, WOW. Just moved to this area and this is my second and last…read moretime in this store. Rather go to the store in Simi Valley where I know I'll be treated fairly and equally. Coworker definitely caught on because he started being nicer and using his customer service.