My water heater stopped working. It would ignite, but there was no gas flame to actually heat the…read morewater. I called several companies, but none of them seemed interested in properly diagnosing the problem. They simply wanted to replace the entire water heater at a ridiculously high price or quoted me outrageous prices just to replace a part like over 2000. Then I contacted Sam to diagnose the issue. He was extremely knowledgeable and professional. He took the time to thoroughly inspect the water heater and carefully check all the possible causes instead of jumping straight to replacement. He eventually identified the problem and installed a new ignition combination control box for me at a very reasonable price. The water heater is now working properly again. I really appreciate Sam taking the time to actually diagnose and fix the problem instead of simply telling me to replace the entire water heater. It's refreshing to find someone who is knowledgeable, professional, honest, and reasonably priced. I would definitely recommend Sam to anyone who needs water heater repair.

Contacted a few companies to replace my water heater. Sam called and quoted me over the phone with…read morea great price (compared to other companies). Sam came out the next day and was prompt and very nice. Finished the job in a few hours and payment process was smooth. Would definitely recommend for any water heater issues.

We had a laundry list of issues with the plumbing in our house since moving in and didn't know…read morewhere to start (water pounding/dripping sounds in the bathroom, mysterious non-functioning water lines in the yard, etc.). Ara came out, immediately knocked a couple things off the list (servicing our tankless water heater) and helped us come up with an action plan for the bigger issues. The whole process was super smooth and he went above and beyond making sure we both understood the issues and proposed fixes and gave us very reasonable quotes for everything. If you're looking for a quality plumber who actually cares, I would definitely recommend!

Andrea and his team helped complete a repiping for my parents' home. They were thorough and…read morecommunicated well throughout the project. We would highly recommend.

I'd highly recommend Crown City! Amazing affordable plumbing work. We have been using Crown City…read morefor large and small projects for over 30 years. Carlos and his team are great. They replaced a sewer line, a kitchen sink and faucet and several other projects.

Thank you for a professional job today. Today, your company removed my old sink/vanity and…read moreinstalled my new sink and vanity. All the necessary plumbing parts were installed with which seems like perfection. I am a new customer and am so amazed by the work of Rodrigo and Gilbert. I would also commend the owner and everyone involved in making appointments for great service. The installment was a positive experience and the terms/price of the job were a outstanding value.

Absolutely amazing service from every department! Starting from our wonderful, honest technician…read moreAlberto Philippe who provided a a thorough and professional diagnostic and AC replacement to Mary, who picked up the phone with all my questions to the billing department. Every single person at Western Rooter was professional, pleasant and helpful which is almost impossible to find lately. I can't recommend this company enough as they helped my elderly parents and didn't take advantage of them but treated them fairly and provided a quality repair for less than competitor's prices! Thank you so much for taking good care of my parents and for taking pride in your work with a great attitude!!

WR replied to my general inquiry for a plumber on Yelp very quickly as did numerous other plumbers…read more Looking over the process on Yelp seems like making an appointment required a phone call still anyway. Decided to give these guys a try so called them and was able to make a same day appointment. Robert texted ahead of time and arrived within the arrival window. He was very nice, answered all my questions, and fixed 1/4 problems we had. One other issue he says could not be fixed and another he could not find a problem to fix. For the last problem, he said he to see if he could get the part and that he would get back to me. If he made an effort to reach out I missed it and as far as I know he never followed up. Since I was surprised that a special part was needed, I went out to get my own part and will try to fix it myself later. He did fix the main issue we called him out for. Given the mixed experience, I will likely try one of the many other eager plumbers who contacted me on Yelp and give one of them a try in the future, but I will not be opposed to using WR again.

Andy was so easy to get in touch with and helpful in navigating small issues with a new home!…read moreResponsive and explained issues thoroughly. He is understanding of wanting a good value but will be honest with you about recommendations. Highly recommend for any plumbing needs!

Andy showed up originally. Did what I thought was helpful and thoughtful work. Then his brother Sam…read morestarted arriving solo, after I'd seen him join Andy on projects, obviously learning. No problem but Sam is not Andy. Sam did pretty good work but not careful like Andy. Turns out, Andy is not the Andy that I thought he was. I discovered that even Andy made decisions during a shower upgrade that after a few months turned out to be poor choices and left me dealing with problems that cost me money & time. I liked Andy but I'm looking for a new plumbing business. (Andy: Don't make temporary shortcut decisions that will cause customers problems in a few months - communicate with them!)

Jake at The Water Heater company was amazing. Such a great guy and he did amazing work…read more Unfortunately my old machine had to be replaced, and Jake came right out, gave me a great quote and started the job that day. Communication with the company was fantastic and clear. And when we needed to make some few adjustments soon after, Jake came right back out. I wanted to thank Jake for the great work and for being super helpful and cool!

Thomas from The Water Heater Company just finished installing a new unit for us, and the experience…read morewas excellent. He was on time, highly professional, and very responsive throughout the entire process. Beyond just the installation, he answered all of our questions and took the time to teach us how the new unit operates. He worked hard and left our home clean once the job was done. If you need a new water heater, I highly recommend Thomas and his team.

I first wrote a review in 2022 when I lived somewhere else. Fast forward to the present 2026: Our…read morebathroom faucet was leaking and I couldn't find Mike's information so I called a plumber who wanted me to buy the parts and changed up on the price during negotiations. I thanked him for his time. I did a thorough seach and finally found Mike's number. I called explained the situation, sent pictures and a short video of the leak. Mike came out with his helper in what seemed like 30 minutes and removed and replaced the faucet and hoses in 10 minutes!! His price was very reasonable and again the courtesy, professionalism, and knowledge displayed is above and beyond. The response time is epic. Thank you Mike and your helper (Bobby I think) for being an outstanding person!

I just had a new water heater put in by Pasadena Plumbing (fire victim putting home back together)…read moreand was pleased from the first call to the finish. We discussed over the phone with detailed pics of the spot and size etc. once you get over sticker shock of the cost, everything went great. Since I was dealing with insurance I had to get two quotes and picked a highly rated company on Next Door. Both companies were professional and quick on the quote but the prices were over $1,000 different for a smaller unit 40 versus 50 gallon, but same maker etc. Based on response time, follow through and people skills, and price I highly recommend Pasadena Plumbing. Only issue is both companies gave a one line quote. Insurance requires a broken out quote which they complied with quickly.

Licensed Plumber that is reliable, honest, detailed and polite - that can do drywall repair after…read morefixing your plumbing problems. Also able to do other misc handyman jobs. Ruslan was able to fix a plumbing leak and repair the dry wall, help address a bathroom tile problem, change multiple different types of shower cartridges, fix a broken cabinet, fix a broken closet, fix a a broken screen door and door hinge, fixed a malfunctioning toilet + bathroom faucet. Ruslan explains everything along the way which makes things run alot more smoothly. His assistant Charmaine is great as well, she's very attentive and easy to get a hold of for questions. Will be using Altadena Handyman for all my plumbing problems!

Ruslan is very professional and respectful. It's great he also has a plumbing license. He installed…read moreand tested three sink faucets and p trap setups. He also gave good advice when it came to installing a new shower valve. Since there was no way to access where the valve was without cutting the tile, the waterproofing would have been compromised. So according to him, it would be best to either redo the shower or we would have to use a bigger plate than the one that came with our shower valve to cover the big hole in the front in order to make space to work on the valve. Even though in the end we didn't touch the shower, it was mainly because of Ruslan's detailed explanation of what the work would entail.

Had an issue with a water leak, so decided to use Yelp ! Sent New Image a message via their website…read moreand made an appointment . They arrived a bit late due to traffic, and I had a prior obligation, so showed them the tub and the ceiling with the leak. Agreed to resume on Thurs morning for $189 inspection , which will also go towards the cost of repair. Fyi it's plumbing only , drywall repair is not included although they do have someone that can patch but not paint . The spout on the tub turned out to be the culprit , so I went ahead and had it replaced. The tech who did the work was friendly and professional, and I would recommend them. Shout out to Refugio and Pierre, who I believe came by initially

I wish I could give New Image Plumbing & Rooter 10 stars. I honestly never write reviews, but this…read moreexperience deserved one! We had a sewage emergency at our commercial office building -- the kind of situation no one ever wants to deal with -- and they showed up in less than 2 hours after I made the call. Pierre, the owner, came out personally. He was super friendly, honest, and just easy to work with. As his colleague fixed the sewage drain issue quickly, Pierre explained everything in a I wish I could give New Image Plumbing & Rooter 10 stars. I honestly never write reviews, but this experience deserved one! We had a sewage emergency at our commercial office building -- the kind of situation no one ever wants to deal with -- and they showed up in less than 2 hours after I made the call. Pierre, the owner, came out personally. He was super friendly, honest, and just easy to work with. As his colleague fixed the sewage drain issue quickly, Pierre explained everything in a way that made sense and gave me clear, upfront pricing before each step. The job required snaking both the main sewage line outside and the bathroom drain pipe. But the part that really blew me away? It was late on a Friday, and after the repair was finished, I couldn't find a janitor to help clean up the mess. To my surprise, Pierre stepped in, stayed extra time, and helped me mop and clean both bathrooms and the main lobby. No attitude, no rush -- just genuinely wanting to help. What could've been a horrible day ended up feeling manageable because of how above-and-beyond he went. If you need a team who's reliable, fast, and actually cares, I highly recommend New Image Plumbing & Rooter. Thanks, Pierre and team! We will definitely hire you again next time. Saving your number as our go-to plumber!

I'm so grateful I reached out to Doug. We had an unpleasant smell coming from a bathroom sink and…read morehad already hired another plumber to take a look. That plumber told us the issue was likely due to our drains not being properly vented and that fixing it could involve breaking into walls and cost somewhere in the $4,000-$10,000 range. I sent Doug a message on Yelp, and he responded quickly with what turned out to be the correct diagnosis: biofilm buildup in the sink's overflow area. Even more impressive, he told me it was something I could probably fix myself. He offered to talk with me by phone and patiently explained what was going on, which I really appreciated because I honestly didn't even understand how that part of the sink worked. In the end, I was able to fix the problem myself with a flexible brush and a little bleach- less than $10 total. Doug could easily have come out and charged me, but instead he gave me honest, expert advice and helped me avoid a huge unnecessary expense. That kind of integrity is rare, and I'll absolutely be calling him first for any plumbing issues in the future.

Doug is the best, great communication and installed a new regulator the right way. Will be calling…read morehim for all plumbing problems.