Rearrange your store for customer time. The deli products are positioned in two opposite corners of the store . The time to shop is ridiculous. The organics in produce are scattered and it is always hide and seek. Again no respect for our time. Today I called to confirm there was Red Bird Chicken in the case. i was hung up on three times while waiting in the parking lot to go onside, if they had them. Finally the on the forth call I asked for customer service instead of the meat department. I got my answer. This store is not my first choice for weekly shopping because of the way it is displayed for sales and not efficient for shopping. read more

Wow. Been shopping there for a year now and it is always horrible. Went in tonight to buy 6 items and had to get customer service to come over 3 times to fix issues in the self check out line. I've never made it through the self check out line without having to get an employee over to fix something (wrong price, machine didn't take the coupon, machine didn't scan the weekly deals). Giant pain in the rear. If Safeway were any better I'd go there! Lucky for King Soopers that Safeway is not. read more

I seem to have bad luck here with the most god awful interactions with employees. If you want a pleasant shopping experience go anywhere else. Safeway is not far from here. read more

Before moving to Colorado I'd never heard of King supers but I have quickly become a regular! I live within walking distance so I come here AT LEAST once a week, sometimes more! I come here a lot for the ice cream. There's always good deals on Halo Top and they have Nada Moo which Safeway doesn't carry. I'm always very impressed by the produce here. I do the majority of my weekly grocery shopping at Trader Joe's however lately I've been coming here for Romain lettuce and fruit because of the better quality! The clearance section is big and I always find something I need there for a great deal. Only thing that could be improved is the synergy kombucha selection! Otherwise kind soopers has it all including a speedy self checkout. read more

I came in tonight to buy some sliced meat and cheese from the deli, you'd think it would be super easy and take me a couple minutes right? THINK AGAIN. I get back to the front after getting my items (the deli was super nice to me and helped me with all I need) and then I realize that the deli item isn't the sale price that they have listed. No big deal, I kindly let the front desk know. They ask me to walk all the way across the store and take a picture of the price, I don't work here but I oblige. I come back with the picture, and kindly let show him, but let him know I don't work here, and shouldn't have to walk across the store multiple times to price check for you, that's your job, not mine. That is when all the other workers in the front of the store there start being extremely rude to me, harassing me and jumping down my throat, telling me how short staffed they are (they're always short staffed, again not my problem) and just keep telling me this is my fault. And they just keep yelling at me and harassing and mocking me while I'm checking out all the way up to me leaving the store. Definitely never shopping here again, and probably never kroger again in my life. Shop at Safeway or sprouts or Natural grocers where they don't use AI facial recognition to track your every movement like kroger does either, this place is horrid. read more

This is just your average neighborhood grocery store, but I do prefer it over others! They have all these new-fangled gadgets to check your groceries out as you go. Their meat area always has some crazy deals, though honestly sometimes I'm a little skeptical why? They have great coupons that I love being able to load straight to my card. And they always have some about-to-expire sweet treat in the discount section to keep both my wallet and my partner's stomach happy! And now they have full strength beer! You can even build your own six-pack. This is going to stay my favorite local grocery to visit! read more

I do like this king Soopers but they seem to be out of a lot when I click list, I tested my theory and went and found what I was requesting that they said I was out of. Not sure the reasoning why this keeps happening, I've just come to decide if I want something done right, I'm going to do that. Simple as that. When shopping on the store though, it's clean and set up well. I do give them the third star because of that. read more

This review is way overdue. It is a review of the pharmacy only. I had shopped here for food on a regular basis and that part of king Soopers was fine. I have had nothing but dreadful experiences at the pharmacy. Almost 20 years ago I decided to give their pharmacy a try and they were so rude I moved my prescription to Walgreens. I never went back to their pharmacy. About a month ago I received a note from my new insurance company saying that I could save 150 dollars each year if I transferred my prescriptions to the king Soopers pharmacy. I waited for a day when it was not crowded and went to the pharmacy with my pill bottles from Walgreens that show my prescription, (the drug, the dosage, Doctor who prescribed the drug and the frequency that I should take the prescribed drug). I also brought along my drug medical insurance card. I explained that I wanted to find out what the co-pay would be at the King Soopers pharmacy for my prescription drugs before I moved my prescriptions from Walgreens. The first person I talked to was pleasant and explained they could not check the pricing without a prescription. They did not want to look at my Walgreens pill bottles or check in their system what the pricing would be under my medical drug plan. I explained that I did not want to transfer my prescriptions to find out they are not cheaper than Walgreens. By then an older woman in the rear of the pharmacy was answering my questions and sounding more exasperated as the discussion continued. When I mentioned that at Walgreens when I brought them a prescription they could quote me price on the spot she literally blew up and shouted "we are not Walgreens". I decided it was not worth the effort to discuss any further. One thing that has not changed at this pharmacy is their level of rudeness and lack of customer service. I find that I am going more often to Trader Joe's and other supermarkets. read more

A few days ago my wife and I, who are in our 60's were in King Super self checkout. I purchased beer and Yamaoto checked my ID and not my wife's, which I didn't suspect he would and all was fine. Today we were in there and did not go through the self checkout and I had one beer on the counter. The black lady checking us out stated she needed both of our ID's stating it was company policy. When she got Yamoto over to the register he also stated it was company policy and I stated no it is profiling because they are not using the same standards across the board. The cashier was black and we are white and my wife didn't have her ID on her like I said we are in our 60's so definitely profiling. I will never go back to any king super again. read more

Kroger under any other name is still Kroger. They have a great selection of groceries, meats and produce as well as household items. This store was much more organized and the aisles much less crowded with merchandise than many of the Kroger stores in the Triangle (Raleigh,Durham, Chapel HIll - NC) area. The "manager special" area was tucked away in a nook in the back, so as not to block other shoppers trying to navigate aisles. Yep, I'm a fan! read more

The front end head cashier should not be working there. She is certainly rude as he'll and doesn't give a damn about customer service. She is the older ,50s Hispanic lady. Someone should look into her work ethics, it's terrible. I've been a customer of this store for 14 years and she is the worst I seen there. read more

I have to give a five star rating as Yamato at this Soopers was helping one of the customers in a mobile shopping cart do his shopping. That was so nice and as I have seen before he is a wonderful person in dealing with customers etc. and employees. A true credit to this King Soopers. So hats off to you Yamato! read more

I tried and tried to give this grocery store a chance but the fish and meat here is rotten. I always double check the expiration dates before buying and eating food but at this king Soopers it doesn't matter. It's a game of Russian roulette when it comes to buying poultry. read more

Rating on pharmacy. I tried to get a prescription changed to here, the tech AND the pharmacist were not only short and rude when I was speaking to them; but they stated it would take a week to get a prescription. When I spoke to the pharmacist, she instantly responded with the exact tone and impatience the tech did. She stated they have no staff and didn't even try to give a solution other than tell me to go somewhere else. Which I can understand that yes they are backed up, to a point however the demeanor of which I was spoken too was unnecessary and completely not called for, I was not being rude or condescending since I actually need my prescription.. over all just not a good place if you are trying to get any kind of customer service. read more

This is the only King Soopers I've ever been to, but it's a pretty good grocery store. It's a lot like the nicer Safeway grocery stores, if you're familiar with those. It's not like Whole Foods or Balducci's, but it's not a run down place. A lot of people work at this grocery store, which is surprising. The service is well above average here. You get the weird sense when you're shopping here that the employees who you ask for help from actually care about getting you the help you need. Weird! Also, this place has 6 self check out terminals that have been in working order for the last 2 months as far as I've seen. Check outs are quick. The chart hanging from the ceiling showing you which aisle to go to for certain items has been inaccurate for a while. Being new to the neighborhood, this error has caused me a few minutes of wasted time. No fun. The deals are really good here. My family has a savings card here, which has helped us save a lot of money. We've saved 48% on groceries during on of our bigger runs. As Charlie Sheen would say, we're winning. Not perfect, I'm picky about giving out 5 stars, but this place is great. read more

King Soopers - cars parked in a parking lot - Drugstores Near Me - Colorado Springs, Colorado

I Am a Viet Nam Veteran and was totally disrespected When the self checkout malfunctioned. I bougt groceries and was to received cash back but the machine froze. They canceled and reset the machine and re scanned everything. But the transaction had already gone through and they wanted me to pay again, but my card was declined. So they threw me out because I got upset. They took $150.00 from my account but i did not get my groceries or cash. read more

Living in Colorado, you'll most definitely end up at one of the many King Soopers. I have shopped@plenty but this one is my favorite! The staff are attentive & helpful. The store is always clean & organized. And they have great sales. The 50 gas points per prescription along with grocery points is awesome! I received 70 cents off @the pump last week...ikr! read more

King Soopers - Soymilk - Drugstores Near Me - Colorado Springs, Colorado

The one and only great thing about this store is the everyday working hard employees! The cart collecters were seen however hitting cars with carts with no regard! They have been negligent with projects in store that has caused injury! Management, especially the day time assistant general manager....she is the worst! Never has answers, apologizes for her lack of knowledge but does nothing to help in immediate situation! Food has always been good, deli and meat stations are always fresh and clean looking . Stockers in dairy are great! Pharmacy although always stressed, kind! I loved this store for many years spending thousands there, we shop mostly elsewhere now and its sad! read more

The Grocery Store in general is nice. It's very busy most of the time which can be quite the inconvenience due to how small it is compared to most Grocery Stores. Overall, I would give King Soopers a 4 out of 5 stars. However... The pharmacy is a complete joke! I give people the benefit of the doubt and everyone is entitled to bad days but I'm sorry to say that the lady helping behind the desk is absolutely 100% unpleasant. On several occasions her attitude towards her job just seemed as if she hated it and took it out on the customers. Her customer service comes off as really forced to almost non-existent. The pharmacy is very slow and always seem to never have prescriptions filled "on time". She'll just keep telling you to come back later. Her attitude alone makes me never want to come back! Time for a new pharmacy. (: read more

DO NOT recommend going to this store!!!! After realizing I was overcharged for formulas that was supposed to be on a wic card but end up on my CC, I went back to the store very calm and respectful to clarify. Customer service Josh tried to help and he was very calm and understanding, NATASHA came to take over the situation in which she was extremely unprofessional! She kept telling me I ordered Enfamil and not Nutramigen ( mind you Nutramigen is made by Enfamil ) she then kept telling me I'm not approved for the formula ( I've been using this formula with my wic card for months, I even scanned it and showed her it's approved) after waiting so long I told her I'm gonna purchase more formula, she said no! I went home to get the formula to be refunded ( the same nutramigen she said I didn't take and claim I took enfamil) that lady had me in the store looking like a liar, I told her to ask her cashier Caitline and she refused, which I told Caitline I was using a wic card for nutramigen!I went home for the formula, got back to the store, she saw me walk back in the store with the formula, Natasha walked out the store, went to a restaurant, sat down and eat, didn't answer the workers that was calling for her assistance, she finally came back after finish eating, I called her name, she didn't answer until she felt like! Not to mention that lady CHRIS, she's sooo full of attitude, very disrespectful!!!!!!! Not the first or second time I've had poor customer service from her! I must say thanks to Josh for his customer service! The one star is for Josh read more

This supermarket is very nice & they are doing their best to keep stocked during Covid and the holidays.

I ordered two bottles of 409 and requested NO SUBSTITUTION. The whole point of this was to have 409, not some other brand. Yet, you, against my orders, delivered two substitute brands that I did not order. When I refused delivery, your delivery guy was extremely rude to me, lied to me, and told me he would not take back the order, claiming that it would mess up his whole day and the rest of his orders. So, I threw the wrong order on the ground in front of him and he drove away. Not only am I filing a formal complaint against the driver, because your website said that you can refuse delivery of an incorrect order, but I am demanding a full refund and I will be leaving a negative review. The driver said he did not want to get into trouble for taking back an incorrect order and that it would make him look bad in front of his employer and that it would ruin his life. He cared more about looking bad in front of his employer than he did about my customer satisfaction. He also lied about me requesting no substitution. Your website says that a customer can refuse an incorrect order. Several times I told him that I was refusing the order and could not accept an incorrect order and several times he argued with me telling me that he could not accept it back because it would make him look bad. He also said he had no need for the cleaners, so he could not accept it back. So, I threw the bottles on the ground because he would not take them from my hand and he saw them on the ground and still drove away. He should be fired. Do not ever send that incompetent driver back to my house again and I doubt very much that I will ever order from you again. When I say 409 and no substitution, I mean it. It is the King Soopers in Colorado Springs, Colorado. read more

Moldy organic fruits (lemons, limes, tomatoes) are in amongst the ones I sort through and always on the strawberries. I only buy organic and just cut open 3 different heads of broccoli to find it infested with caterpillars. I am vegetarian and do not want to be fearful of eating bugs that should have been avoided in the growing process and atleast rinsed off prior to going on the shelf! I have thrown away hundreds of dollars at this point and have been back up to the store to replace molded items several times. I have legal documentation and will be stopping in one last time to seek an explanation out from the store manager and hopefully the owner. read more

King Soopers - Caterpillar infested simply organic fresh broccoli from King Soopers - Drugstores Near Me - Colorado Springs, Colorado

I would give this store ten stars if I could all the staff super friendly feel very comfortable shopping with my wife we drive extra miles to shop there.Its nice and clean, products are nice and stocked pat yourself on the back you're awesome thank you for a wonderful shopping experience. read more

This store has degenerated into a slum condition over the last few months. Shoppers must now grab a cart from the parking lot corrals before entering because there are never any available carts inside except those with baby seats installed or motorized handicap scooters. The store is always filthy. Food should be kept in clean, healthy surroundings! The fresh food section can't be trusted... there is a lot of old or spoiled stock mixed in with the fresher stock, so buyer beware--check it well. The in-bin special pricing signs in the meat section can't be trusted... often items are charged full price at registers because the special pricing wasn't entered into the computer, so be alert because usually the lowered price isn't reflected on the actual meat package, instead you are to rely that it will be taken off at checkout, When you catch it, you'll waste the next 5 minutes while they send someone to verify the price. The store's interior is now being squeezed to accommodate a new wine section, causing the soft drink aisles to narrow to only the width of a single cart, causing chaos. However this is not the only section subject to squeezing now - overall the aisles are tightening to the point that you feel you're shopping in a Walmart wherein a person pausing to check for a specific item brand can create a traffic jam. read more

Cold cut deli spicer is not balanced, leaves sliced meat thinner on one side(the way I wanted it) and thicker on the other. Also server has no idea how to stack the slices as they are being cut l, just let's them literally fall in a "ball". read more

Literally, this King Soopers has gone from the best bakery to the absolute worst in a period of 2 months. I would buy croissants every day after leaving the gym, now are there never any, but over half the Artisan bakery rack is always empty, no matter the time of day. From loved to hated in 60 days. So disappointed read more

This review is for the Bakery at this location. I now had two times when one of the ladies in the bakery was negative while picking up a cake. One lady (I think the manager for the area) is extremely nice and helpful and another lady is absolutely horrible and negative both times! This happened to both my Mom and myself - when we went to pick up the cake we ordered, the 'negative' lady complains about the fact that we asked for coconut to be on the cake. She says in her best 'I hate working here' voice that they "aren't supposed to put coconut on the cakes", when you look in the cake case area, there are cakes with coconut on them! So, does she just hate us or something? She needs to be trained! Is it OK to put coconut on the cakes or not? They do it at two other King Soopers I've ordered from with no issues. This lady was working on June 25th, 2021 around 12:30PM. She needs to find a different job - perhaps one that doesn't involve customer service! I give three stars instead of zero due to the nice lady who works there. read more

Great selections on everything, this place is huge! The prices are good with most items. I was a little disappointed to see quinoa for the price as Whole Foods. I had hope this place would be cheaper. Regardless- this grocery store is close to home, plenty of parking and the anti bacteria wipes is a great touch. You may want to avoid this place after work as it gets crowded more than usual. And WHY is this place spelled SOOPER and pronounced Super? read more

This review is for the Floral Department. I am from Kentucky and we have Kroger. I had to deliver fresh flowers to my friend who moved to Colorado Springs. Now the only place open on Sunday was King Soopers. I placed order for tulips with Jess in the floral dept. and she did a great job at the arrangment. Not only that, she did the delivery herself as there was no one in the store available for a Sunday delivery. I really appreciate her being so helpful. The flower bouquet was amazingly pretty. King soopers has definitely met the expectations I had as it being a part of the Kroger family. I would totally recommend it for those who want to get flowers delivered on any given day of the week including weekends when all the florist shops are closed. Thank you Jess once again! read more

I like this grocery store. It's convenient and everyone who works there is friendly enough. It's also well organized and has a good selection of things. A pretty decent organic selection too if that's your thing. When it comes down to it, its a grocery store. You're probably going to shop here or not shop here no matter what I say. read more

Awesome store, people working there - clean & organized. Great great prices & a large selections of everything. The store cars is pretty cool to have too! Always Makes the grocery shopping trip fun!! Great app to use as well :) read more

Today while visiting this King Soopers I was literally asked or harassed whichever one we want to call it three times by the adult ladies trying to sell candy bars out front. The first time I was asked I had to tell the lady three times that I wasn't interested. And when I left, one after the other, two more ladies asked me if I would donate or buy a candy bar. I am sick and don't want these type of shenanigans. This store only carries lactose-free milk, and doesn't offer any other types of lactose free options like whip cream, creamer, or ice cream. The last time I was at this location I was followed by a man in a trenchcoat, the time before that watched a theif w a gun. they do not have security at night and if they do, they are doing their job. I'm so disappointed in this location. I'll continue to go to the Safeway down the street. No problems there- read more

Always well stocked. Prices are pretty decent. Going around 5-8 is a nightmare because it's swamped, I recommend the mornings.

I liked the grocery part of this place, but I bought a bit of makeup there. When I got it home, I realized that it had been used and then stapled back into the package. It was obviously a return that ended up back on the shelf. So I returned it and got a snippy employee. When I wrote to the company, I heard back but just that they would pass the complaint along to the store. Hmpf. Ok. You just sold me disgusting, used makeup, but by all means, act like it's nothing. Oh, and they have people out front harassing you for donations or to buy something. That gets so old. When I shop, I'm using just running errands and trying to get through it as fast as possible. So don't appreciate being stopped and have to try politely to say no, which they don't listen to. read more

If you need to shop at King Soopers at 815 Cheyenne Rd Colorado Springs Co DO NOT use your credit card. I have a brand new visa card and in the last 6 weeks, my credit card number has been stolen and used at gas station across the street. This the ONLY place I have used the new card. No gas stations or online stores either. Just at King Soopers. BE AWARE Use cash or go someplace else to buy groceries. read more

I love having this store in our community. So excited and do not have to drive to town!

Was shopping this evening around 7:45p,asked the old lady who was working the self checkout to take something off and this lady was extremely rude and shaking her head at me for not knowing what item to take off. Sorry we're all a bit stressed right now and it's YOUR job to provide good customer service. Meanwhile the surrounding employees were taking about "Trump money" and being very loud and sarcastic. This is highly inappropriate and unprofessional. I hope they get fired because I know a lot of really awesome people that would LOvE to have your job. King Soopers should be cleaning house and hiring better people. Lots available right now! read more

Very impressed with store and especially a clerk in the bakery. Her name is Delana. She always has a smile and helpful as can be. Long drive but love the store. read more

Great store with good selection and very nice staff. Also great place to make new friends. My Mini Cooper attracts a lot of attention and when Cindy saw it and the Scottish flag on the back window, she made the effort to follow us into the store & introduce herself as we both have Mini's in the same color & style and our hubby's are both British! Gotta love the Springs - people are so friendly here! :) read more