We have had exceptional service everytime we have purchased anything from Borrego. The owner has…read morecome out several times to speak with us. Great jewelry store.

AVOID THIS BUSINESS, ESPECIALLY FOR ANY SERVICE. As a first time customer with this establishment,…read moremy experience was unfortunately terrible and I'm writing this as a courteous warning to others who may look to do business here. Upon searching for local establishments and seeing positive reviews and praise for customer service, I wanted to give them a chance. I brought in two watches that needed simple battery replacements, one for my wife and one of my own. Upon bringing the watches in, the lady who assisted me seemed friendly enough. I was informed that they no longer do battery replacements in house and they would need to be sent out. Bit of a surprise but ok, I wasn't in a terrible hurry to get them back and was told it'd be a couple of weeks. I received a call within the allotted time telling me they had come in and were ready to be picked up. I go to the store the very next day to retrieve them, being helped by the same person who took them in originally. My wife's watch was running perfectly fine. Mine however I noticed when handed to me was not running at all. I pointed this out and the lady called over another associate who she claimed was the one responsible for quality checks when items came back in from service. This second lady informed me that it had been running the day before when it was checked in but "sometimes they get sent back with a dead battery" and they would need to send it back. She then took it to their back room (with window facing the showroom so everything is visible where she attempted to open the watch but soon returned saying it was more complicated of a movement than she felt comfortable working with so they would send it back to the repair vendor. Red flags, but I want it fixed. Same drill as previous, they will let me know when it's ready within another couple of weeks. About a week and a half later I get a call that my watch has come back in, but am told it is not working and came back with a note that it needs to be sent in to the manufacturer. After naturally asking some questions so I fully understand what exactly was the issue, the girl on the phone became very easily flustered and VERY defensive. Not the customer service I was expecting. I wasn't being disrespectful in any form, just asking questions trying to understand what situation I was now in with a broken watch that was working perfectly fine when I took it in. I go in a few days later to pick up my watch and ask to speak with a manager so I can voice my concerns and displeasure. I relayed the timeline of events to the manager I spoke with, who retrieved and showed me my watch as it was returned with nothing but a sticky note that said to send it in to the manufacturer. No detail or explanation as to what was now wrong. Upon inspection, the crown no longer worked when trying to set the time and no movement of the hands. I was apologized to by the manager and was told that they would look further into it with their repair vendor to try and find out more info so I'd at least have something to go to the manufacturer with. I was also informed at this time that I would almost certainly be contacted by the owner, Mr. Borrego to discuss the issues with me. It has now been a full two weeks with no contact, so out of sight out of mind. I will never personally step foot into this establishment again and will tell everyone I know to avoid dealing with them as well. It's a shame because it is a nice store, but this type of service is unacceptable. I would warn anyone reading this to never entrust these people with any of your personal or sentimental valuables. Zero accountability and broken trust with the first encounter for a potential long term customer...I'll take my business elsewhere.

Laura was great when she did my piercings! The shop is well lit, wonderfully decorated, but its the…read morestaff that make this place AMAZING! They're knowledgeable and friendly.

Came here for a work party and it was an experience. Its a cute little place with unique decor and…read moreeveryone is so friendly and makes you comfortable. The place is clean and the staff is very knowledgable.

I've been a frequent visitor of this store for about 3 years. Super friendly staff. They greet me…read morewhen I come in even if they are busy with other customers. I do my FFL transfers through them, they are always fast...unlike some places that can take 45 min to an hour, I'm usually in and out in 20 min and that's taking the time to chat about "things". Good selection of firearms, gaming systems and TVs as well.

We had a great experience there last week buying our wedding rings. The sales lady was attentive…read moreand listened well to what we were looking for. She took the time to show us some choices we had missed on browsing, and we were so happy with what she showed us. We got gorgeous rings and are so happy with the service and our purchase. We will definitely be back.

She did a beautiful job reducing a ring my husband got me for Christmas! She also has amazing…read morepieces for sale in her shop. We are going to take two more rings in for fixing. Trust me, you want to take your jewels here!

The finest shop in all New Braunfels, I've never identified more with the feeling of this brand…read more Fun, eclectic, casual and also elevated, unique but everyone finds something they love. Always playing great music, genuine and friendly service, and the best selection of clothing, perfumes, and gifts. I'm always going back in to check out what's new, and marking my calendar for all their fun first Friday events and pop ups Love you Heritage Supply

7 year old got her first earrings. Not a tear, not a wince. Dave is great with everyone.read more

"Looking better coming out than you came in"…read more I have had my snake bites done twice by two other different piercers. Dave was by far significantly better than both. It was painless, NO swelling which is unheard of, and fantastic placement. The aftercare was thorough and detailed which was different than the others. I actually know how to take care of it now! Keep in mind, if you want a piercing and he thinks it would look wonky, he will let you know as a professional if it would not be complimentary to your face. He was honest about how the piercing would look the way I wanted it which was appreciated though disregarded (I wanted them more towards the outside of my lips rather than more inward). I don't get the attitude issues that other customers have, but personally I would take a grumpy piercer (which he was not) that knows what they're doing and gives me the best quality piercing ANY DAY over an overly bubbly and nice incompetent piercer that will have my piercing reject (wasting my time and money), be very painful, or heal improperly. I will recommend this dude for piercings forever and ever. Badass playlist too. I was raised in atx and around the punk rock community a lot, the place has that vibe to it. It's professional but also had that rock and roll essence to it. I wouldn't go to a piercing shop that didn't have that authentic culture in it, especially if my piercer didn't have piercings of their own. It's a good sign. If those type of people and places make you uncomfortable, bear it. You're getting metal in your face, those are the people you want doing that. Trust. 10/10.

Very cute building. The lady working here was super kind and definitely helpful. This was my first…read moretime looking into a permanent jewelry place so I'm not too familiar with the market but unfortunately it did seem a bit pricey to me. My pure silver bracelet is about the same price they charge and it seems a lot nicer to me. I'm pretty skeptical about it but I think it's good for teens maybe.

My daughter and I have been considering permanent jewelry but weren't really committed. We decided…read moreto go for it! We discovered they have moved to a window location and popped in. I loved their gold and my daughter opted for silver. She got three anklets: two on one ankle and one on the other. I got two bracelets. We also picked the cutest heart chain rings! Gloria and Mia were there to answer our questions. Haley took care of me and Mia for my daughter. Their place is very cute and there is great energy too. They told us to wait until the next day because they were having a grand opening and offering some sweet deals but we went ahead and took care of the purchase that day. Prices seemed fair too. I'm glad we did because we heard they were slammed that next day! Good for them. Highly recommend them.

This is a nice store but looks a little disorganized. They do have a lot of nice outfits and…read morepieces here but don't give a lot in terms of prices. Even the sale prices seem a bit high for what it is. They have all kinds of jewelry, shoes and clothes. The ladies were nice but all their attention was turned to one customer so I didn't get a whole lot in the experience.

If you feel like dropping $70 bucks for a T-shirt bedazzled in plastic gems, this is the place for…read moreyou. The staff is very friendly but not very helpful. The prices are laughable! The store is cluttered and disorganized. The clothes are fashionable if you're trying to relive the 90's or if you're into the country bumpkin look. I once pointed out to the sales clerk that things were really over priced. She responded with "Well everything in here is designer." Designer my a$$. Ed Hardy hasn't been relevant for years.