We recently had a plumbing emergency at our home in Kingwood when water began leaking out of our…read moredownstairs toilet and creating a large puddle on the floor. This is an issue we've dealt with on and off over the years due to a recurring clog in the line, so we've had plumbers come out before to clear it. Because this was urgent, my husband called the Kingwood office of Roto-Rooter since they were the closest location to us. The technicians came out and attempted to clear the clog but said they couldn't get it. They then told us they ran a camera through the line and claimed our pipe was broken. We were then given an estimate of around $13,000 to repair the pipe. On top of that, we were charged over $400 essentially just for the visit and the diagnosis. At the time, we trusted what they told us. But later my husband started thinking about the appointment and realized something important: we were never shown the camera footage of this supposed broken pipe. He called the office afterward to ask about the footage and was told that they usually don't show customers the camera during the inspection and that the footage is typically sent later. But that raises an obvious concern: How would we even know if the footage sent later is actually from our home if we were never shown it during the inspection? Because of this, my husband decided to get a second opinion from another plumbing company. When the second company came out, they immediately ran their camera and invited us outside to watch the live camera feed with them while they inspected the line. What they showed us was very clear. Our pipe was NOT broken. Instead, the line simply has a belly/bend in the pipe, which we had been told about years ago and which can contribute to clogs. They were also able to successfully clear the clog during that same visit. So in our situation: * We were told we needed a $13,000 repair for a broken pipe * We were charged over $400 for that diagnosis * We were never shown the camera footage during the inspection * Another company showed us the live camera feed and confirmed the pipe was not broken * The actual problem -- the clog -- was cleared without a $13,000 repair As homeowners, we rely on professionals to provide honest and transparent information, especially during stressful emergencies. Being told we needed a major $13,000 repair that turned out not to be true is extremely concerning. What concerned us the most The biggest issue for us was the lack of transparency. If a company is diagnosing a broken pipe using a camera inspection, customers should be able to see the footage at the time of the inspection. Advice for other homeowners Before agreeing to any major sewer repair, make sure to ask: * Can I see the live camera footage of the problem? * Can you point out exactly where the pipe is broken? * Can I receive the footage before agreeing to the repair? If we had not gotten a second opinion, we could have easily moved forward with a $13,000 repair that wasn't actually needed. We would appreciate someone from management at Roto-Rooter reviewing this situation and contacting us regarding the $400+ we paid for a diagnosis that turned out to be incorrect.

My water heater suddenly stopped running and unfortunately I couldn't figure out how to restart it…read moreso I called Rotor-Rooter. They were able to respond fairly quick and took a total of about 10 minutes to turn on my water heater. The problem was THEY CHARGED ME $298.00 to do so! I found out that the water heater has a breaker that needed to be reset. My ignorance of this ended up being very costly; however, the fact that Rotor-Rooter took advantage of this is completely unethical and it shows that they are more than willing to put their profit making before their customer service. The technician that helped us was very nice but his company's policy is outrageous. I would understand paying a fair service call price, but $298.00 for a job that took only 10 minutes!!! Don't used these crooks!!!

Outstanding Service When It Matters Most…read more Bulldog Restoration & Cleaning LLC is the kind of company you're truly grateful to have during a stressful situation. From the initial call to the final walkthrough, their team was professional, responsive, and incredibly knowledgeable. With over 30 years of experience, it's clear they know exactly what they're doing. They responded quickly, explained every step of the process, and worked efficiently to prevent further damage while keeping costs reasonable. Their expertise in flood, fire, and water damage restoration really shows through their attention to detail and use of modern equipment. What impressed me most was their sense of urgency and genuine care. They understand how overwhelming property damage can be and treat both your home and your peace of mind with respect. The team was available, dependable, and committed to restoring everything back to pre-damage condition. If you ever find yourself needing reliable restoration services, Bulldog Restoration & Cleaning LLC is a company you can trust. Professional, efficient, and available when you need them most--I highly recommend them.

Great team of experienced remediation experts. They responded to my mold concern the same day and…read morewere able to remediate the water leak within three hours to the point that you wouldn't know they were there (other than a hole to be patched). Much appreciated, will call you guys next time I have a water, fire or mold concern.

Alan runs a fantastic work crew and they did an amazing job with our house. Hardwood floors…read morerepaired and refinished, walls, kitchen cabinet and small bathroom redone. From stripped to studs to finished. Highly recommended him!!

This was an amazing company to work with. They were on time , very professional and the area was…read moreleft in perfect condition when they were finished . I've never had a company leave a work area so clean and picked up before !! Updated me with the daily progress and always kept in touch if an issue arose . Would definitely recommend!!

They offer expert service, at very reasonable prices. Highly recommended for duct, cleaning and…read moremold removal. They have helped us twice over the years and we would not hesitate to call upon them again.

This is a long overdue review. I used their services back in spring of 2023. This was after I had…read morecalled several other companies which didn't call me back and one sent someone but they just looked at it and never contacted us again, and another never showed up. I read lots of amazing reviews on Mundae and requested a service. They were so responsive and talked me through the process. It wasn't long before someone came out to take several tests that consist of an air sample outside and inside and an actual sample of the mold, and a walk around to see if they spot more mold anywhere else. The report came back quick and scheduling of the mold remediation was quick. 3 workers were sent and it took half a day total since it was just our upstairs that needed it. Everyone we encountered was friendly, kind, and informative. Responsive whether it was text, phone call, or email. Appreciate the speediness in which the issue was resolved and felt very pleased with the service. Also I can report back that since then no more mold has appeared. I highly recommend them and have their info saved in case I need them in the future but honestly I hope I really don't.

We used them to get a referral for a home inspection specialist, and the whole process was quick,…read moresmooth, and super professional. They actually answered and arranged the appointment via text around 9pm, which totally surprised us. In a good way. Most places wouldn't even bother responding that late. The owner was pleasant, responsive, and got us connected right away. It was such a relief to have someone reliable handle the referral quickly. 5 stars all the way. Professional, helpful, and on top of it. Would absolutely use again.

Texas House Check responded to my request for quote quickly and came out the next day to inspect a…read morehome I was under contract to buy. I just purchased the basic inspection which was quite thorough. The detailed report allowed me to make a decision as to whether I would purchase the property. It's a father and son team who work together--which allows them to complete an inspection in half the time. I highly recommend Texas House Check for your next home inspection.

Margaret Hakim and her team seemingly limitless, astute, assiduous attention to detail and…read moreboundless hard work make her results manifest the abilities of an organized army of magicians rather than the ambitious work of one remarkable woman. Unerringly, without prompting nor notes, Therese tackles the toughest indications of dust, dirt, or detritus, and she makes a house glisten with cleanliness and care. Therese is our angel! Sawanee Dhillon

I came to Servicemaster a few years ago with smoke issues in a car I just bought. The previous…read moreowners had smoked in the car and I got a really good deal on it at the Toyota dealer. I took the car over to Servicemaster to get rid of the smell. They use their ozone maker and let it sit overnight. The smell was gone and it has not returned. I am very grateful and happy that my car is now smoke-free and the experts there knew what to do to take care of it. Thank you very much My RAV4 now smells like a new one.