I have been with this agency since 2020 and used them for auto, now for renters and other stuff…read more It's a traditional insurance agent where they answer the phone and you can actually reach a human being. That has both pluses and minuses because they are part of the monolithic StateFarm enterprise. They have always been there for me and I have enjoyed all my interactions with them even when there was some problem involved. Everyone is always very nice and attentive and extremely responsive. They send documents and forms right on time and in general I have found my interactions to be clear, although I can't say as much for the larger StateFarm correspondence. I think they are always the people in your neighborhood who are there to help.

I have been with them for many years. I will say, I have never had to make a claim, but so far…read morethere has been super helpful and friendly service from Tom and his assistants.

I have been a client with several policies from Mr. David Monson's office over the 20 years…read more I would like to show my gratitude towards all the staff and everyone at Mr. Monson's office. Specially I would like to praise the most wonderful staff that I have been in contact with, Ms. JENNIFER, Ms. MELANY, Ms. KATRIEL and Mr. MARCIO have been extremely professional, knowledgeable, timely, polite, and most of all the best customer service each and every time. Thanks and gratitude and appreciation to the excellent service at Mr. Monson's office. Shahla Blackmon

they do not communicate and have been extremely unhelpful. no response to multiple customer…read moreenquiries. F on service

Tania was EXCELLENT! She was a great listener , personable, kind and attentive to our needs. Tania…read moregave us great comfort and confirmed all of our information. Our insurance was definitely an unexpected SURPISE for us! My husband and I are so blessed and excited for this journey with State Farm! Thank you! Thank you Tania!!!

Leslie is wonderful, and her staff is great. She is smart, thoughtful and gives great advice…read more Without ever overpromising, she delivers outstanding performance. We highly recommend her!

Jessie Mendoza was extremely prompt and efficient in assisting me with my auto insurance policy…read more It is good to know she is there to answer my questions and solve my problems. Excellent customer service!

When I moved into my neighborhood years ago, I went the easy way with picking my insurance agent,…read moreusing the same State Farm agent that the community was using for its master policy. In retrospect, that was a really bad decision as the agent pretty much took all of our business for granted, between being pretty much unresponsive when it came to customer service, never doing policy reviews, and ever-increasing premiums despite never having filed a claim. The last straw was when I reached out to my agent to help solve a problem about some of my policies not displaying online several times, finally receiving a response telling me to get in touch with State Farm's IT department directly. Excuse me? What's an agent for if they don't work on behalf of their customers? It was obviously time to leave State Farm and shop around for a new agent. Several of my friends have used Erie for years and spoke very highly of them, so I hopped onto the Erie web site and found Foresight Insurance quite literally a few blocks away from my house - and this was indeed my lucky day, landing in the hands of Michael Cruz and his team. I made an appointment to meet Michael in person, and he spent well over an hour with me reviewing my old policies, asking me a lot of insightful questions about my home, car, and umbrella liability policies, then going through some options with me. By the end of our meeting, I not only had better coverage that were well-tailored to my individual needs, but my premiums actually went down significantly. The excellent customer service experience didn't end there - not only did the folks at Foresight arrange for canceling my old policies so I wouldn't have to deal with State Farm directly, Michael followed up with me about a week later to bring me up to date on the transfers and to make sure everything was to my satisfaction. When I traded in my old car for my new wheels a few months later, getting the new insurance in place couldn't have been smoother, with Michael's team also making sure that I knew what to do when - including not cancelling my old auto policy before turning in my tags! All of my questions have always been answered very quickly, often within an hour of me sending an e-mail. You can't ask for better responsiveness than that! I'm just coming up on my first year with Foresight, and once again, Michael has shown how focused his firm is on customer service, doing a policy review with me and making some minor changes to my policies to bring things up to date. You really couldn't ask for better people to work with - they're very good at what they do, they put their customers first, and they're incredibly nice people as well. So, the next time your renewal paperwork arrives in the mail, give Michael and his team a call and get an 'insurance check-up'. You'll be very, very glad you did!

I was a miserable camper a couple of days ago because of my misadventures with the Maryland Dept of…read moreMotor Vehicles. Cindi cheered me up the instant she answered my call with her reassuring voice and quick wit. Cindi walked me through every step of getting my car registered and driver's license switched. She turned an otherwise ugly day into a stellar one. I was so impressed by her sense of caring and professionalism that I have not only secured auto insurance through her, but I also have changed my homeowner's policy from another carrier to State Farm. On a scale of 1 to 10, I rate Cindi a 15! Fantastic experience. She's the best!!

Tina! I love Tina. She is not only providing great customer service but she an amazing human being.read more

Tania Akmal is fantastic! She took the time to explain all my coverage options clearly and helped…read moreme find a policy that fits my budget without cutting important protection. Whenever I have a question or need a quick document, their communication is fast and professional. Highly recommend them to anyone in Virginia looking for reliable insurance

Insurance agent- Tania Akmal has been so helpful through our insurance process. She always ensures…read morewe are well aware of all the policies and procedures. I highly recommend her as an agent because she prioritizes her customer at every step.

Zero Customer Service Ethic…read more State Farm made a mess of my policy data. One of my vehicles disappeared from my policy for several weeks, other vehicles were added briefly, and non-related drivers were added. None of this was Mr. Munson's fault. However, throughout the entire ordeal that spanned two months or so, he never reached out to apologize on behalf of State Farm. As the public-facing representative, he should have made an effort to contact me, apologize and try to make the situation better. Despite being cc'd on several emails over the course of the issues and multiple direct emails from me to him, he never replied or responded once. If he had, I might not have canceled my State Farm auto, home & umbrella policies after 40 years of being a customer. Good job, Mr. Munson, you helped cost State Farm ~$3,000/year. The staff was professional, communicative and did their best to make a bad situation better. Not Mr. Munson. He was completely inept at customer relations.

Worked with Jake and had a great experience! Turned around a good quote on short notice. 10 stars!read more

Amanda worked around my insane schedule to set up my homeowners insurance on short notice in time…read morefor my closing. She gave sound advice about the coverage options, and wasn't looking to just sell me the biggest ticket package. She kept me involved every step of the way, letting me know exactly what I needed to do, and what she was taking care of, as she coordinated with my bank and settlement company. I appreciate Amanda's professionalism and integrity!

My meeting with Amanda was originally just to quote a price and that was it. However, upon seeing…read morehow much we could save by switching, we signed up that day! Amanda was great to meet with. She is professional yet personable, and she looks at your needs when creating a plan for you. We were with another company, and she managed to get us more coverage for less money. Not to mention, I had to call her on our first day of coverage and she set up the necessary roadside assistance claim and followed through to make sure we were taken care of. She is a great agent to have on your side!