Andrey took no responsibility for his team's damage to our house, he lied about taking steps to…read moremake financial compensation that he agreed to in writing, and now he will not respond. The work took 2X as long and he did not do the work as he communicated and was a terrible communicator throughout the project. If you want more details, see below: Contracted West Coast Flooring (Andrey) to sand and refinish floors. Andrey advised they would remove and reinstall the toilets. We emptied the house. Work that was to take about 1 week ended up taking 2 weeks. We would randomly stop by during the sanding process and find no one there but we were assured they would finish on time. The workers clearly worked hard when they were there but it was apparent they were not dedicated to completing this job in one push. Because we were not living in the house anymore, we had flexibility on time. However, from the start, WE were the ones notifying Andrey that things were not at the stage where they should be given his timelines. Throughout the project, Andrey resisted communicating status, revised timelines, surfacing obstacles and preferred to hide the details of the work from us. There is definitely a cultural bias here toward appearing strong and masking the finer details that are germane and material to homeowners. As it turns out the workers decided to take a pedestal sink out of the bathroom as well as its toilet. We only learned later that they did NOT in fact remove the toilet in the back of the house and never told us this. After 2.5 weeks they completed the work in early October and the floors looked much improved. We did have them replace word for a transition between the kitchen and back porches which were floored in pine that they did in a rainforest wood with mahogany grain nothing like the clear pine of the floors on either side so it stuck out like a sore thumb in the center of the flow in the back half of the house. On the whole their floor work was worth what we paid. Their project management, communication and transparency were NOT. And if you can live with people like this, enjoy the product. But we had a plumbing problem from their work I will describe. When the floor refinishing was complete, we put the empty house on the market for 6 weeks. During this time no one lived there or used the toilets or sinks. We decided to rent the house out rather than fight a failing housing market. The tenants moved in 3 weeks later. By this time the work had been completed about 50 days before the tenants moved in. As soon as they did, they reported a pool of pool of water in the basement under the back toilet and the master bathroom sink was leaking all over the new floor. We called in a licensed plumber who charged $250 per hour the normal rate in California post-Covid for a professional, not a handyman. He found the toilet in the back had not been seated correctly. I asked the plumber to reseat that toilet and the main one as well as fix the leaking sink. As it turns out the main toilet's mounting bolts had been damaged when the flooring crew removed or replaced it. The plumber also found that the sink drain was cracked in 3 places and its pedestal was not mounted to the basin. This took 9 hours to fix, so about $2025. I raised this issue to Andrey and ONLY THEN did he inform me that they had decided not to take out the back toilet and not tell me....so that toilet's problem was not his fault. He admitted that the main toilet and sink were touched by his team so he would begrudgingly pay half the repair cost. He then began to argue that I should have called him to make the repairs (the people who caused the issue in the first place), and then belittled me for paying $250 for a plumber which he said "only lawyers make that much". Despite this, he agreed in writing over text to send me a check. One week later, no check. Surprise! I texted him and he said he would check and I had to remind him again to check. He then claimed he mailed a check. 10 days later no check. Surprise! I texted him and he won't respond. I consulted with a tax attorney who advised I submit to the IRS a 1099-NEC to advise the IRS of the work. I asked Andrey for an address to send a copy to him as required for this to and he again would not respond.

West Coast Flooring knocked it out of the park! Andre was very knowledgeable and explained the…read moreprocess necessary to install hardwood flooring to match existing in our 102 year old house. From the very beginning the installer, Paul, showed his skills. He kept us informed throughout the install. The stain he applied on the new wood was a perfect match. His craftsmanship was top notch. I highly recommend this team. Terry D

Very good pricing and value. Owner came to the home for the bid. Listen to what we wanted. The…read morecarpet for was able to help us select the correct pad. Click carpet had the complete project done with an a day and a half total project space right around 1200 ft.².

We have had 916 floors do two projects for us in the last few months. First they installed LVP…read morewhich turned out beautifully! They were clear on what work would need to be done or what they anticipated. They made sure to do quality work, not risking future moisture issues or leveling issues. They were very easy to coordinate and work with. The crew was professional and cleaned up well. We felt that their prices were fair for the quality of the job. Based on that experience we chose to use 916 again when we needed carpet. Again they were very flexible, working with us to be able to schedule while trying to close on the new house. The crew was also professional and the job turned out great. We really love the new carpet. We would highly recommend 916 floors!

I cannot say enough good things about Premier and the install team. We had roughly 1200 square feet…read moreof engineered hardwood installed in our home. Cindy worked with us to provided a straightforward, transparent, and competitive quote. From estimate to installation everything was seamless. As new homeowners undertaking a project such as this was stressful, but Premier and the install team did everything in their power to ensure we were comfortable and taken care of every step of the way. I want to give a special shoutout to Jamie, Jason and their boss Avary who took charge on our floor install. They are skilled, hard workers, with genuinely great attitudes. They were respectful of our home, answered all of our questions, and went above and beyond (such as installing new baseboard in our bathroom even though that was not part of the job.) I would 1000% use them again and will specifically request them when we move forward on recarpeting our bedrooms. I encourage anyone who is looking for new floors to check out Premier, and if you're lucky you'll get Avary, Jamie and Jason on your job.

Do NOT use Premier Flooring in Grass Valley. I trusted them to do a small kitchen and told them it…read morewas important to level the floor and even install a new subfloor if necessary. I offered to pay extra labor to make sure it was done right. They dumped a couple bags of leveling compound in 1 day and set the floor. The cabinet guys later pointed out the floor was still out of level and I have dips here and there where there should have been more compound. I called Craig back to the house to look at it and he said there nothing they can do. That was their best work. Well I'm here to tell you they charged me over 4k for this and now I'm stuck with it, I hate it and if I could rip my floor out and dump it in their F*CKING lobby I would. I saved for YEARS for this project and they ruined it, I can't do it again. I'm screwed. DO NOT SHOP HERE.

Euroflooring was outstanding to work with! We had them install oak engineered hardwood flooring…read morethroughout our home, and we couldn't be happier with the experience and the final result. Their team was incredibly helpful at every step, from helping us select the right flooring for our home to handling demolition, subfloor preparation, and installation. They are extremely professional, responsive, and truly operate with a high level of integrity. The quality of their work was excellent, and we really appreciated how they handled the entire process from start to finish, including moving furniture when needed. Everyone on the team took the time to answer our questions, explain the process, and make sure we felt informed and comfortable throughout the project. It was clear that they take pride in their work and genuinely care about doing things the right way. We would highly recommend Euroflooring and would absolutely use them again for future projects!

I popped my tire and was stranded in a parking lot. This Euro flooring employee saw me and came to…read morethe rescue. I believe his name was Max. He changed my tire, loaded everything in my car, and was very pleasant the entire time. Better service than Chick-fil-a!

Highly recommend LJ Floors. Recently purchased a new construction home and wanted to replace carpet…read morein the den with the same luxury vinyl plank flooring already in the adjacent rooms. It was a smaller job, but he still took the time to come out in person and give me a quote the same day I contacted him. This included removal of the carpet, installation of the new flooring, and reinstalling the baseboards along with touchup paint where needed and re-caulking. Paul's communication throughout the process was excellent. We set up the installation date and time and he and his son were able to knock it out in just over 3 hours at a reasonable price.

Recently bought a new home and wanted to redo the floors. We reached out to a few flooring…read moreinstallers for 1700 sq ft of LVP, and from the beginning Paul stood out. He was extremely responsive, polite, and courteous. He and his son Keaton came out for an estimate promptly and came back with a reasonable quote extremely fast. I had many questions regarding the process, but Paul proved himself trustworthy with his quick and thorough replies. He referred me to Tile Liquidators in Roseville (also a great experience) and even when we decided to change our mind from LVP and go with Revwood laminate there wasn't any problem. Paul sent me photo updates constantly, and completed the work quickly but meticulously! He always left the house perfectly clean after working. We are so happy with our floors and overall experience with Paul and LJ Floors. Highly recommend!

I've worked with Florin many times to get my listings ready for the market, and he's always been…read moresomeone I can rely on. He's truly a one-stop shop, handling everything from painting, flooring, and tile work to all types of repairs. Florin and his crew work quickly and efficiently without sacrificing quality. He takes pride in his work, operates with integrity, and never cuts corners. I trust that the job will be done correctly, and if he discovers any issues along the way, he always communicates them with me so there are no surprises. He's hardworking, responsive, easy to work with, and his pricing is reasonable. I highly recommend Florin to anyone looking for a dependable contractor who consistently delivers quality work.

I can't say enough good things about Superior Building Solutions. Florin, his crew Jose and Manuel…read moreare incredible. I had years of moss on my concrete roof. They power washed that off and found dry rot which they immediately repaired and repainted for me. They've also repaired my fences and are now in the process of repainting them. If I could give them 10 stars I would and I will definitely use them in the future and I recommend if anybody that needs a good general contractor they are your best bet. Professional, tidy and very, very easy to work with. You won't be disappointed

I had a great experience from start to finish. Ben Miller in the showroom walked me through the…read moreprocess of choosing the color and product line, ordering the carpet, and setting up the measurements and estimate. Isaac came out, did the measurements, created the estimate/quote and set up the order. Augustino took care of installation, arrived on time, was efficient, friendly, gave some of the areas a necessary enzyme spraying (pet smells) and was done in just a few hours- all in all a really easy and efficient process. Thank you S and G-

Very disappointed with the customer service at this location. After visiting about five times, we…read morefinally purchased over $7,000 in flooring. We then returned and spent another $4,000 on carpeting for just one room and a closet, spending over $11,000 here in total. Before our flooring purchase, Trixie told us that unused, unopened boxes could be returned with a 25% restocking fee. The store came to our home twice and measured our floors, yet we ended up with two extra unopened boxes. When we tried to return one, Trixie told us for the first time that there was a five-box minimum and pointed to the contract. That may be what the contract says, but it is NOT what she represented to us when we made the purchase. Customers should be able to rely on what a salesperson tells them. But also, she stated that they try to overestimate the quantity as a favor to their customers by a few boxes. Why weren't we told this beforehand and if so, why didn't the over estimate by at least 5 boxes so there's an opportunity to return unused boxes. Seems to me like a scam to require their customer to buy a few more boxes than needed to line their pockets. What is especially disappointing is the complete lack of customer appreciation after spending over $11,000 here. We were actually planning to return and replace the carpeting throughout our entire second floor. After being treated this way, we will absolutely take that business elsewhere. They were sweet as pie when they wanted our money, but the customer service changed once they had it. We will not be returning. Take your business elsewhere, where your money and your patronage will be treated with appreciation and respect. BTW, Floor & Decor does not charge a restocking fee and has no minimum box requirement return, and they're just down the street.

Floor Store has finished another fantastic floor, the 4th one for us. Gustavo and Jorge did a…read morewonderful job putting in the new carpet...it's beautiful!!! Sarkis is great to work with and always stays in touch!!! You can't go wrong using Floor Store!

Very knowledgeable and friendly. Worked with our schedule to get the job completed with no issues…read more Very happy with the work.

We couldn't be happier with our new garage floors! From start to finish, the team was professional,…read morepunctual, and extremely knowledgeable about the epoxy process. They walked us through the different color and finish options, and made us a couple samples to review. They even custom made a color to match our car perfectly and it was that extra step they took that really made us feel like we made the right decision going with Elite Epoxy The installation was smooth and efficient--they prepped the surface carefully, and it's clear they take pride in doing things the right way. The end result looks incredible: sleek, durable, and easy to clean. Our garage feels brand new, and we've already gotten compliments from neighbors. What really stood out was their attention to detail and customer service. They communicated every step of the way and made sure we were completely satisfied before wrapping up the job. If you're thinking about upgrading your garage, we highly recommend Elite Epoxy. The quality of work and overall experience were amazing. (Not the best angles in images but it was all we have rn)

Shout out to Elite Epoxy for doing my garage in my brand new home, been waiting for this for long…read moretime to get done. They did phenomenal work! Definitely give them a call!

We recently had our 25 year old hardwood floors refinished by Spiteri Brothers. Their quote was…read moresimilar to a couple others we received, but I have to be honest, Steve did a great selling job. He explained their process and ensured me the dust results would be very minimal. Trevor and his helper were fantastic and did an excellent job. I highly recommend this company and would have them again. And yes, the dust was minimal and I want to personally thank the crew and Steve for their patience with my husband who asks a lot of questions. I love how my floor look now and couldn't be happier.

Spiteri Brothers installed new hardwood floors and refinished the original red oak floors in the…read morebedrooms at our 1960s ranch style home. The first time I was supposed to meet Steve at my project for an estimate, I texted him to let him know I was running 10 minutes late. He responded, "no problem, I'll go grab a coffee, can I get you anything?" On top of being a really nice guy, he was extremely informative, reliable and passionate about our project. The final product is absolutely beautiful. These guys are perfectionists and do amazing work. I highly recommend Spiteri Brothers!