To busy to see there patients. 2 months to see a doctor even on follow up. They like using vertural…read moreappointments then one on one. And only have 2 PhD to help you. All the others have left.

Normal dr office but full of old docs who will retire after one year but they won't tell you that…read more They'll take your money and run. Dr bacon was the worst. Scammer, he tried to me me on different more expensive meds and almost ruined my life. Then just retired. This showcases the poor quality office that is Mill Creek Family Practice. I presented with my primary concern being losing my doctor again. They're liars.

Excellent care! I LOVE that they have SOO much talent and experience at this clinic! Chelsea Gordon…read moreis top notch. I also love Dr Jung and Dr Hsiung. Our kids love coming. They are easy to reach, don't charge extra $ for portal messages (like Fern Valley sadly). I couldn't be more pleased with this clinic! They are naturally minded but have resources and knowledge for western medicine perspectives as well. They helped handle an insurance issue with ease and kindness. Love their admin team too- SOO much. This can make or break a clinic let me tell you. Sofia is amazing.

I really like taking my family to flourish for our care. I really appreciate the attentiveness of…read morethe providers. My only bit of feedback is around the hounding that the office staff does to get patients to fill out the questionnaires. For my baby's first appt I was having some trouble adjusting at home to all of my new responsibilities that came with taking care of a newborn, my toddler and myself having just finished a high risk pregnancy for gestational hypertension. As I was finally sitting down to complete the paperwork prior to the deadline while in between feeds I received yet another reminder call. I explained my situation to the lady that called me and she had very little empathy.

Seriously the kindest doctors I've ever met! This is family business at its finest. They are a…read morewonderful husband and wife team who have taken excellent care of my fiance and his family for many years, and in recent years, myself as well. The office environment is warm and welcoming. I love coming here and seeing the two very sweet allergy-free dogs that romp around the office. I have always been the stubborn young adult who has firmly held the belief that I don't need insurance. I don't have any chronic medical issues, but as you might expect, things happen! Luckily for me, Guardian Family Care doesn't actually take insurance, but instead has a very, very, affordable monthly plan which includes visits anytime I need them. There is no messy insurance paperwork/deductible/co-pay/etc, and if they have the medication or shot you need in house, they'll take care of you on the spot! * Vaccinations for my trip to India? Check! * Immediate treatment and medication for a terrible allergic reaction to a spider bite in my cheek? Check! * Getting me in for blood tests when I was passing out almost daily and teaching me about my blood sugar issues? Done! (and now my blood sugar seems to have leveled out pretty well) * Free tetanus shot at the same time my fiance had an appointment just because I was overdue for one? Absolutely! Simply put, the doctors Morgan (Dr. Robert and Dr. Nancy) have definitely saved my bacon on numerous occasions, for which I am very grateful. They give you their time, attention, and honest to goodness care. I would definitely recommend them to anyone who doesn't have insurance but needs the occasional check in. Even if you do have insurance, give them a try!

Great caring doctors. Dr Robert has been my doctor for over a decade, He is thorough and give you…read moreas much time as you need. I have been through some trying times but he is always there for you. I have talked to him on the phone for 30 minutes. This clinic gives you a whole new way to have affordable medical care. Call and find out about this clinics uniqueness to medicine and no insurance. They used to have their allergenic dogs at the clinic and they no longer bring them in, We miss them.

Had a Mammo with prov Millcreek. The mammo itself was fine but they billed incorrectly, and my blue…read morecross insurance couldn't pay. After 4 months of trying to get them to rebill to correct blue cross insurance I finally just paid the bill myself so they wouldn't send a collections !! So if you want big fat bill, then go here if not, go to evergreen for your mammos!!

I'll admit, I wasn't overly excited when Mill Creek Family Practice sold to Optum. Years ago, when…read moreI first started as a patient here, a big part of the draw was that it was owned by the physicians who worked there. As an RN myself, I've worked for plenty of these big corporations and I just prefer a smaller, more personal environment. Having said that, although a few things have changed, the important thing is that I have continued to get excellent care and I would never want to go anywhere else. My primary doctor has been Dr. Price for years. I can say with absolute conviction that he is the best family doctor I have ever had. It will be a dark day when he ever decides to retire, but he will certainly deserve it. He is personable, knowledgeable, caring, collaborative and kind. He doesn't rush you. He doesn't just hear you, but he listens to you. You don't feel judged. You don't feel like you're just a number. I dread the day that I have to start over with someone else. He has helped me with both simple and complex issues and I have always felt supported, safe, and that I'm in excellent hands. For appointments that I've needed quickly, and when Dr. Price doesn't have availability, I have also seen his colleagues, Dr. Bobba and Ashlea ARNP. Dr. Bobba is gentle and kind, and also is a great listener. I felt respected and cared for by her. And, Ashlea....I can't find enough positive words in the world to describe how wonderful she is. I've gone to her for "female stuff" as well as for an injury, and she made me feel at ease. She is so incredibly thorough. Her chart notes are some of the most detailed I've ever read in my 23 years of nursing. I feel that as a nurse myself, I can be a tough critic of healthcare providers, and I can honestly say that Ashlea is at the top of her game. She exudes excellence. Finally, Saihou J, DNP has recently joined the group. While I have not had him as my provider personally, we were colleagues in a high acuity hospital setting for several years and he is absolutely amazing. Intelligent, compassionate, professional, and in my top 3 of best coworkers ever. I did have a close friend see him as a provider recently, and before she knew that I knew him on a personal level, she recommended him to me based on how impressed she was herself. Outside of the care I've received, I find the ancillary staff to also be efficient and kind. The facilities are clean. You get called back on time or close to it. I've never had issues with billing. I do dislike that lab and x-ray is no longer there, though. That is my one complaint. Now that this Optum no longer does x-ray in-house like MCFP did (and either does the Town Center location), you have to drive to Silverlake or another location. It was much better when you could get an x-ray and just pop back into your exam room and see the doctor and get answers before you left. The last thing you want to do when you are not feeling well is drive all over the place and wait even longer. I have heard that this js a common sentiment within our community. Also, appointments can sometimes be far out, but I always ask to be put on a waitlist and so far, I've always managed to get an earlier appointment. Suffice it to say that I do not hesitate to recommend this practice to anyone. These providers are simply the best, hands down.

No time for patients. 2 months to review test results. Or you can do a vertical call. No thanksread more

The ER doctor Alex Rackoff seemed more concerned with getting me out of her ER than trying to help…read more She was content to let me suffer more for longer. I will absolutely risk my life going to a different ER than come back here ever.

As of November 2024, no primary care docs here are accepting new patients. Previously a family…read moremember had an appointment here with a new pcp, which took several months to get, and when the appointment finally came, the provider was sick and canceled it- they did not have a replacement appointment available for several more months. My other experience here is with their walk in clinic, they couldn't help the family member I brought here, but the bill was $1000.

Dr. Cindy Bowers at Shoreline Optum is truly exceptional. Every time I've seen her, she has treated…read moreme with kindness, empathy, and genuine respect. She takes the time to listen carefully, never rushes through appointments, and always makes me feel heard and understood. What stands out most is her bedside manner. She is thoughtful, thorough, and incredibly compassionate. She asks great questions, explains things clearly, and never comes across as condescending--a quality that can be surprisingly hard to find in healthcare. I always leave feeling that my concerns were taken seriously and that she genuinely cares about her patients. I've had both good and not-so-good experiences at this clinic over the years, but every experience I've had with Dr. Bowers has been outstanding. As far as I know, she only works in urgent care, which honestly makes me a little sad because I would love to have her as my primary care provider. Dr. Bowers is one of those rare healthcare professionals who leaves people feeling better not just physically, but emotionally as well. She is definitely a bucket filler--if you know, you know. Shoreline Optum is fortunate to have her.

I love Dr. Welcome! I have been seeing her for years and feel so confident in her I have…read morerecommended my best friend and my cousin to her also and they love her too! We all make the drive from Seattle to Mill Creek to see her and I will continue to see her regardless of where I live. She always makes me feel at ease, is funny and very knowledgeable. I only wish she could practice all areas of medicine so I wouldn't have to go see other doctors.