Horrible. I've been taking my shirts here for 2 years. It was good. But recently brought in a jacket for tailoring. The lady butchered it, and then proceeded to give me excuses. I will never use them again. read more

Horrible service after being a customer for years. They do a great job but Prices are never the same for alterations when it's the same thing on each pair of pants. I just had a skirt altered for $40, I paid cash ahead of time and she tried to argue I didn't pay for my skirt. After she went through receipts she saw I paid and continued to argue and threw my skirt at me. read more

Worst experience. I've come here for years but recently it's changed. Absurd tailoring prices now ($150 for a hemming) and they ruined all 3 dresses I brought in. Ripped a brand new silk dress! Put holes all over it that are irreparable. Denied that they did it and refused responsibility. I brought it in with tags attached.....Do not come here. read more

Kinzie Cleaners are owned by the sweetest people! The husband/wife duo are so kind! They really try their best to get your clothes dry cleaned according to the timeline you need it! However, I recommend dropping the clothes off a few days ahead of time to ensure your clothes are ready when you need them! read more

HORRIBLE EXPERIENCE! Quoted $50 to repair, at time of pick up upcharged and refused to give me my item until I paid the additional amount. Worst experience. Never coming back. Please do not come to this establishment. Do the work to find someone else. read more

I went here to get my very first suit tailored. Alice did a great job fitting me! My suit looks good and it was finished before the date she said it would be done. read more

Amazing!! Super responsive when communicating via Yelp. Very fast tailoring service, and it fit perfectly when I came to pick it up! I dropped it off on a Tuesday and it was ready by Friday. They were also very friendly each time I came in. In terms of price, I brought in a floor length dress that I was going to wear for a wedding, and taking in the bottom (it was too long) and straps was $45. Pro tip: When you bring in your clothes to get tailored, bring/wear the shoes you'll be wearing with the outfit, so that you can be assured that the length will be exactly what you want! Just a general tip to avoid any anxiety or possibility of having to come back. I didn't bring in my shoes but the tailor got it exactly right. :) read more

Google maps directions are inaccurate but Kinzie Cleaners is located across the street from Jewel in the apartment complex. Had my wedding dress, a two-piece traditional Chinese wedding gown and a blazer cleaned and my wedding dress preserved. All at an incredibly fair price. Alice was very sweet and I will be returning for future dry cleaning and alterations. read more

I was needing a VERY last minute (out of town) alteration and they followed through without disappointment. I was heading to a wedding in Indianapolis, but stopping to see a friend in Chicago for about 60 hours and made the decision to wear a dress that I had been holding out getting alterations on. I was in a time crunch so send feelers out via YELP to get some estimates from businesses close to my friends place before arriving. That's how I found this place. I went right when they opened the day after I arrived, as I promised so they could get the alteration in time, however one of the owners (the lady) who handles alterations had a last minute doctor's appointment and her husband (the other owner) apologized and told me to not worry about the timing/getting it done in time, but to come back later in the afternoon. I did, she did it real quick and said see you tomorrow. They had it ready by opening the next day. I was in a rush so didn't even try it on (I know --RISKY, especially when you're paying an expedite fee) until I got to Indianapolis. But all was good, as it was just as expected -- hemmed at the bottom and on the straps of my dress to perfection. OVERALL: Quick response. Guaranteed to be completed in 24 hours. Affordable/reasonable, even with a rush on it. Quality job. Would recommend for anyone local or traveling through. read more

Absolutely terrible experience here. Dropped off over $100 worth of dry cleaning here and sewing jobs. it was returned back with the sewing jobs not done and makeup stains on my girlfriends clothes. The business refused to refund us $$ after we said we didn't want to work with them. Instead they called the cops. F- for customer service. Refund us and we will be out of your hair. Instead you call the cops on us over $50. Hope other see this and avoid your business like the plague you are. read more

I primarily come to Kinzie Cleaners for hemming and darning. I've visited three times and I've been nothing but happy with the results. They even did a quick turnover for hemming a dress once. The staff are incredibly friendly and helpful read more

This was a random pick to come to this location and resulted in a good end result. I took my daughter to this particular cleaners to alter her birthday dress by installing padding to fill in the breast of the dress. The Asian lady was very personal and made my daughter feel comfortable while suggesting her method of altering the dress. Yes we would come back ! read more

Kinzie Cleaners - Padding was added to the dress to fill in the breast area. Perfect fit . - Dry Cleaning Near Me - Chicago, Illinois

I brought a brand new jumpsuit there to be hemmed. It was returned to me with yellow stains all over it. They were not able to remove them. They charged me $38 to ruin a new unworn out. read more

Walked in with a ripped quality shirt I had just purchased (arm sleeve). Alice was very nice and quick to help. Stitched me right up and had me in and out within 5 minutes. Very kind little lady. Great service. read more

I have to give them a 3/5, or kinda like a C+. I have had two pants altered by them, one a hem and the other a taper. On both, the stitches are not entirely straight. The hems are just okay, not pretty. On the taper, you can see where they opened the inseam because the cut is not straight either. Neither of these affect the long term wearability of the pants, and from far away it looks fine. But up close it bothers me that neither are perfect. Hence a C, and not an A or anything. If you need a job done, they are kind and reliable. Cost is a tad high, but I guess in this neighborhood it's to be expected. Overall, recommend with reservations. After two tries, I will go to a new place but I wouldn't discourage you from trying them as long as you aren't taking in a super precious garment to you. read more

The owner and staff are professional and kind. The job was completed in an extremely timely manner and the price was reasonable. She provided input and accepted feedback. read more

Prices are super reasonable. Did a great job with sowing and patching. They were even able to fix a suede jacket that was ripped even away from the seam line. Highly recommended, family owned that pride themselves in their work. read more

Kinzie has now altered 3 dresses for me and they have done an amazing job each time. They also do a great job of tailoring to your body and giving recommendations vs just doing exactly what I say (I have no idea so I prefer her expert advice!) The first time I was in a bind because I forgot to alter a bridesmaid dress and they got it done in 24 hours!! They also altered the dress I wore for my wedding reception and I looked amazing. 10/10 would recommend. Go here for professional, quality, and fast alterations! read more

So I read the reviews and they all looked good. I ended up calling them, asking them how much for a white mens long sleeve shirt. Standard white shirt for suits and ties. Quoted me $3, but charged me $4 when I showed 30m after the call. read more

Incredible service - I have tried a few cleaners in the West Loop and have experienced professional, clean, and kind service here. The tailor is always available with a speedy turnaround time. I've had a few tough materials pressed here and they always turn out wonderful. Definitely will continue to bring my clothes here! read more

The owners are excellent tailors. Professional and personable service offered. Comparable prices to other cleaners of similar caliber.

Had a last-minute taper and hem alteration that I needed completed within a day and they were able to do the alteration on the same day. I dropped off the suit and they were able to complete it within a few hours. Dropped off at 8, picked it up at noon and everything was perfect. I highly recommend this cleaners they were awesome, I would definitely come here again thank you guys. read more

Great service. They did everything I asked for. Additionally, they are very friendly.

Alice is such a kind and skilled woman! I brought in a pair of trousers that needed to be hemmed & expanded at the waist (which is no easy task) but she did a great job and the cost was very reasonable and affordable. I'll be back to have other clothes altered and would recommend kinzie cleaners to anyone. It is a bit hard to find at first if you use google maps though so just beware of that! read more

I came into the Kinzie Cleaners looking to get a dress for a wedding altered. I'm so glad I came here! I was serviced right away. The work order turnaround was fast, and my alterations were perfect. I even got a first time discount for stopping by. I would strongly recommend this place for alterations! I'll definitely be back. read more

I had to get a bridesmaid dress hemmed with fairly short notice. Alice was very kind, prompt, and professional. My dress looks great and the price for the service was very reasonable! Overall very pleased with my experience and look forward to recommending Kinzie Cleaners to my friends and returning with future hemming needs. read more

MOST Uncomfortable Rude Experience Ever. Terrible-do not come here. "We not take one shirt," while laughing is all I heard from the man at Kinzie Cleaners. I have never been turned down by a cleaners for only bringing 1 item. This was a "cleaners" emergency and I needed to get a stain out of my friend's shirt....obnoxious and rude does not even encompass my experience. I borrowed a friend's shirt and of course spilled meatball/marinara sauce on the shirt. I tried to get it out with oxyclean and that did not work and I'm new to the neighborhood so didn't have a cleaners yet and let me tell you this will NOT be my cleaners. Go to Lotus Cleaners-they're great! read more

This was my first time needing to get my Indian outfits altered in a pinch and she did such a good job!! She was able to get it done, even with the intricate work on the outfits! I would highly recommend for your altering needs! read more

Worked a miracle on my bridesmaid dress for an incredibly reasonable price! It was too small and she added material to make it fit.

Absolutely fantastic. Mrs Kim is really genuine and sweet, and does excellent work! Had a bunch of pants hemmed/tapered, and she did it in 24 hrs and they fit great. Price was as expected and very reasonable., Really happy I found this place and found her! She's a true gem in West Loop. read more

I needed a pair of pants and a dress altered at the last minute and Kinzie Cleaners was the only business in the West Loop area that was able to get my alterations done within 24 hours (everywhere else required a 2 week wait). Ms.Alice did a wonderful job altering my items, as they were very delicate materials. I highly recommend going to Ms.Alice, she will do a great job and she is lovely to talk to. Thank you so much Alice!! read more

I dropped off 3 shirts this week and was promised they'd be done the next day by 5. The next day by 5, weren't done, and they asked the following morning. I went this morning, they lost 1 of my shirts (valued at over $200), gave me someone else's shirt, and they cannot find my other shirt. Promised the company would bring it to me, 6 hours later, no word. Never using again read more

I brought my old suit in here for some alterations. The owner was so sweet and basically became my stylist. She suggested I get my trousers tapered, the suit jacket a little slimmed around the waist, and shorter sleeves on both pieces. When I came back to pick it up, it turns out she took it upon herself to actually shorten the length of the jacket's body! Amazing! I was actually worried about this, since it's a really old suit. But, I was in a rush for a last-minute event, so I figured the long jacket would do. Nope! She wasn't going to let a sub-par product leave her business. I'll be coming here - and only here - from now on. After a brief conversation, she knows what the customer wants and actually cares about providing the best service possible. I'd give this place 6 stars if I could. read more

Best cleaners I have found in this area! Reasonable prices and great service. I was looking on Yelp for a cleaner and found Kinzie Cleaners so I took a suit to them that had a ton of stains on it (a Jack & Coke spilled on me). She marked all the spots and when I came to pick it up there was still a little stain left so without me even asking she said she would take it back and do a better job. Came in a few days later and the stains are gone! Thank you for saving my suit! Great price, great service, great quality! read more

Alice does all my alterations on my designer clothes. I don't know what I would do without her!

If I could give more than 5 stars, I genuinely would. Alice altered my wedding dress along iwth my mother-in-law's mother of the groom dress for my recent wedding and she did an amazing job. She is always so happy to see both myself and my husband, always full of life and full of compliments. Outside of the amazing management, our clothes are always on time and the prices really cannot be beat! I recommend this place to absolutely everyone I know. read more

Under new management for nearly a year now. The current owner/manager, Alice used to run the place until she gave it up 5 years ago. The guy who took over kinda ran the place down a bit, but now that Alice is back in charge things are great. My clothes always come back on time and Alice is a sweetheart. She does very good alterations too (she works on wedding dresses, which I've been told is quite a feat). I've brought everything from suits and pants to shirts here and the alterations are first rate. read more

I last minute needed a dress hemmed and called Kinzie cleaners to see if they can do it with such short notice. Luckily, the lady was so sweet and said she can prioritize it and have it done within 2 days. I picked up my dress and it was done beautifully and even steamed. I would highly recommend!!! read more

I have been using Kinzie Cleaners for over 5 years and cannot say enough good things about the service they offer! From suits, to wool overcoats, to dress shirts, and ties, Kinzie does not only deliver a quick and affordable solution but one with a personal touch. I have also used their alternation services and have been very happy with the turnaround time and cost for trouser hemming and alterations. Even if you're not in the neighborhood they are worth the bus or cab ride! read more

The owner is very kind, but I had a terrible experience. I had a dress that had holes at the waist for a belt, and I lost the belt so I took it in to have the holes closed up. When I went to pick it up, the owner couldn't find my dress for about 10 minutes, which would have been fine if I didn't find that only one side was done (and not well) when I got home. At this point I'm just going to have to do it myself. I went out of my way to try Kinzie Cleaners because of the great reviews, but it was a complete waste of time for me. read more