TL;DR - Warm, comfortable, fast, efficient service from start to finish from ALL staff! Easy text…read morecommunication. I recommend this office for basic/routine dentistry, but (in my case) would have gone to someone else with wisdom tooth extraction experience. They can provide a helpful breakdown of estimated costs and coverage.
I really hate going to the dentist, but this office made every effort to offer the best, most comfortable experience and service from start to finish.
I had a tooth ache from a wisdom tooth that was desperate to come out. So I found this office through my insurance portal, filled out the online form on the practice website to request an appointment, and was quickly contacted shortly after their office opened the next day. All communications happened via text which was easy and efficient. They were able to get me in for an appointment two days later which I feel is pretty fast, considering availability is hard to come by, especially at the end of the year.
When I arrived, I was greeted and helped immediately. The ambiance is nice, simple, and comfortable. They text you a link to fill out your new patient info to lessen the paperwork you have to do in person. I still had some consent forms and more detailed health history to fill out when I arrived. Then I was immediately taken back for images and x-rays. Everything happened very fast. The assistant helping with this was kind and gentle.
Then, Dr. Seo did his examination. He was absolutely wonderful - very warm, patient, kind, and resourceful. He answered all questions enthusiastically, walked me through my scans and photos, and offered helpful advice. I have been cheated into paying for unnecessary procedures by previous dentists, so I REALLY appreciated how Dr. Seo reassured me that he only recommends "needed" procedures - emphasis on "need". Super comforting.
The only downside is that he is not a specialist, so he couldn't advise on (or conduct) wisdom teeth extraction and had to refer me elsewhere. So if you're coming in for that, then depending on your insurance, I recommend seeing another general dentist or oral surgeon who can do the consult and then the teeth extractions instead of jumping from dentist to dentist. Dr. Seo referred me to Dr. Young who is in a separate but co-owned practice upstairs (review to come).
After that, the dental hygienist, Justin, cleaned my teeth. He (and Dr. Seo) also recommended a deeper cleaning which my insurance would not have covered, but overall, I didn't feel pressured to do anything (a common issue in private practices). Overall, Justin was wonderful as well! Again, very kind, patient, knowledgeable, and gentle. I could tell he was doing a thorough job with the cleaning, checking in with me now and then. He gave me some freebies (floss, toothbrush, toothpaste). He also provided helpful advice that was consistent with what Dr. Seo mentioned.
The front desk staff member showed me my estimated costs. Billing is always a frustrating process, especially with unexpected expenses, but they break it down for you in an organized way. Feel free to ask about estimates ahead of time if you are worried about coverage.
Overall, the staff here are great and I highly recommend coming here for all of your general, more routine dental needs!