Came in with a guitar problem and they fixed it up free of charge. Can't recommend this place…read moreenough.

Mixed experiences here. I've bought a couple of guitars and amps from them now. Their prices tend…read moreto be reasonable. Customer Service is a mixed bag, though. As mentioned, the owner's a little quirky. I think he means well, but doesn't know as much about guitars as he'd like. And he gets pretty defensive if he's not the one in the know on something. That's not the end of the world. But it's an odd experience in an exclusively USED instrument store. Because those of us who have been playing and collecting for decades are going to come in and occasionally have a little more knowledge on something obscure they've got in, etc. If someone with gray hair who knows how to disassemble and review an instrument comes in, it behooves you to trust that he understands it. They stand by their own intake inspection to a fault. If you find something they missed on their intake inspection--even if it's glaring like the guitar doesn't make sound when plugged in--then you've got an uphill battle to prove your case even if you haven't left the store with the instrument yet. If you're looking for a deal on something generic, I think this place will get you through alright. If you're collecting, then this place is probably going to weird you out a little.

There's the salesman there named Don. He's been with the company since they opened here in…read moreIndianapolis. This review is about him. Today, 3/2/2026, I went there to place an order for an item. Don was on the phone helping a customer and at the same time helping a customer physically there in front of him. And politely told me that he'll be with me shortly. What I noticed is, while on the phone, he was explaining to a customer something about the fretboard on his guitar. He spoke calmly with specific instructions to the customer and calmly gave the customer reassurance about how to handle his situation. When he finished with the customer on the phone and finished up with the customer that was in front of me, he was not angry or bothered and greeted me with a smile. In less than 10 minutes, my order was taken and I was on my way. This is called "attention to detail". If GC had 5 more employees like Don, it would be a much better place to shop. Somebody give this guy a raise!

I have given this location so many chances. I miss IRC where I shopped for yrs, the customer…read moreservice was exceptional, you were treated and it wasn't a cold experience. I came in spent $600 and was interested in some other gear. I was rushed , not even thanked or told my purchase was on floor , I saw my name on the box . The sales guy was so busy talking to a guy who wasn't buying a thing, I waited and waited and thought to heck with it. I drove far out of my way but ended up spending $2,800 at a competitors store because your guy was too busy ignoring me and talking to the other guy, I saw four other customers walk out over the same thing. Plus quite frankly I've dealt with him before and he is beyond rude and condescending. I won't be back. Everytime I walk out irritated and buying elsewhere.

After attempting the self-taught approach to learning guitar...I decided to start taking lessons…read morewith Brett at Renaissance Studios. I'm very glad that I did! He is an excellent instructor, really knows his stuff. I'll soon have a year of lessons under my belt and couldn't be happier.

I learned that Martin had released a new mahogany guitar (the D-17) and I really wanted to play one…read moreto see if I might want to trade one of my Martins to buy one, or perhaps even buy one outright. I found out there was one in the area, located at Reno's Music. I had never heard of this establishment before but I saw on their website that they have a lot of Martin guitars in their inventory. So when my husband and I were in the general neighborhood, we decided to stop in and have a look. This turned out to be a really bad idea. I have been playing guitar for 55 years and my husband also for nearly as long. My father was an Indianapolis jazz guitarist who will be inducted into the Indianapolis Jazz Hall Of Fame in 2026. I have been visiting guitar stores since I was a little girl, and never have I been treated so rudely EVER. There was one guy working there, and zero customers. Most guitar shops are lively, upbeat places filled with music but this was basically an office with a storeroom of what looked to be a zillion boxed-up guitars. I asked this person if he had a D-17 because I was interested in playing one. He launched into this gatekeeper routine that would have made my father laugh with scorn and then turn around and head straight out the door. This guy said, "First we're going to have a little conversation". What??? I thought this was a business and I just wanted to see a guitar! He wanted to know our names. I thought wtf? Our names won't mean anything to you? But I gave them, first and last, and then he replied that his name was Mark. Okay fine, whatever. Do you play? he wanted to know. Okay, why would I even be in a place like that if I didn't play? I was playing before this guy was even thought of! Well, after I replied yes, we both do, he condescended to let me try the guitar. It was a very nice guitar but I had already made up my mind that I would not be buying a $1 kazoo off this guy. I played one more guitar there and we left. Needless to say, I will take my money and my business elsewhere. I am still in the market for a high-end Martin but thankfully there are many other guitar stores in the Indianapolis area that are far more welcoming and treat their customers like they want their business - NOT like they are doing them some kind of a favor just letting them in the door. I've seen other reviews left by people who had much the same experience with Reno's Music, so it wasn't just us, it's how this place is, unfortunately.

I've been shopping at Reno's for almost 30 years across 4 locations. In the last 15 years they…read morehave really cemented themselves as the best acoustic guitar shop in Indy, and easily one of the best Martin dealers in the Midwest and online. Mark is a great dude who is genuine and makes a real connection with folks. We nerd out on guitars and fiddle tunes and whatnot, and there's never any pressure, but he's also been attentive to what I've been searching for as a player. When the CEO-7's first came out and couldn't be found, he gave me a buzz and said "This one has something, no rush, I'll keep it in the back until you get a chance to swing by." It's the only time he's ever called direct on a specific guitar and I'm so glad he did. It's still my #1 acoustic. Cut to a few years later and I was wanting to buy a custom Martin changing the specs of an existing model. Mark got me around 10 quotes across 3 years as I considered what I wanted to do before I was ready to pull the trigger. Never any pressure, always just "That sounds awesome, let's see what they say!" I bought that guitar, then it was delayed at the start of the Pandemic. Mark stayed in touch with updates and when it finally arrived, had me in safely to the shop on my own as we had a 4 week old daughter on top of it all. Years later as that guitar needed a neck reset from the Factory, Mark helped me get all of the planning set to drop it off as I passed through PA. Cut to a few years later and as I finished my PhD in music technology I wanted to finally get a 12-fret Martin. Again, several months of another 7-10 quotes before I was ready to pick the right one. As he was on a trip to the factory per my request he sent me photos of Wild Grain Indian Rosewood and Swiss Spruce options. Ordered and waited. When the guitar arrived, we pulled it out of the box and the lightest picking was beautiful...but if I dug in things weren't right. Mark got out the straight-edge and we found that the neck was underset. I don't view this as any reflection on Mark or Martin really, just a dumb luck thing to have happen twice. He let me make decisions about the next steps to take, but did all of the work for contacting the factory and navigated all the steps necessary of having the replacement parts selected and built. On top of all of that, he takes the best pictures, runs a great website, and is the first place I would send anyone within 300 miles that was looking for a new Martin (and other acoustics as well). My 2 custom orders are not at the high end of the range, they're really just small changes to existing platforms, but Mark has always treated me with great respect and kindness. With the Eastman and Bourgeois options in the store, I'd say that for anyone looking for their first great acoustic, their ultimate, or anything in between, this is the place. I couldn't tell you how many guitars I've played in the shop, but I'd guess I'm getting close to 100. I remember a few I should have bought, but mostly I think about the good times just hanging out, marveling at these wonderful instruments that bring so much joy to our lives. I'm extremely grateful to have a place like Reno's that I know on any given afternoon I could swing by, see and play something really cool, and have a great chat.