I'm incredibly disappointed with my experience with Mitchell Gold + Bob Williams…read more Prior to 2023, I purchased what was marketed as a high-quality, solid metal dining table. One of the major selling points--something I specifically remember being told--was that it came with a lifetime warranty. That promise gave me confidence that I was investing in a durable, long-term piece of furniture from a reputable brand. The table sat in my dining room near a window. Over time, exposure to normal sunlight and heat from the window caused the surface of the table to melt and warp. Let me be clear: this was advertised as a solid metal table. A properly constructed metal dining table should not melt or deform from ordinary indoor sun exposure. This wasn't placed outdoors or subjected to extreme conditions--just normal residential sunlight through a window. For a product at this price point, that kind of failure is unacceptable and raises serious concerns about the materials and craftsmanship. When I called to request a warranty repair, I was shocked to learn that the company is now under new ownership and that they no longer honor the lifetime warranty that was promised at the time of purchase. From a customer's perspective, that feels like a complete abandonment of responsibility. A warranty is part of the value proposition of the purchase. It directly influenced my decision to buy. To now say that the guarantee no longer applies because of a change in ownership is incredibly frustrating and, frankly, unfair. And here's the kicker: the exact same table is still being sold on their website. They are continuing to profit from the product while refusing to stand behind past promises made to customers who already invested in it. That makes the situation even more disappointing. If the product is good enough to keep selling, it should be good enough to support--especially when customers were explicitly promised lifetime coverage. Between the product failing under normal conditions, the refusal to honor the warranty, and the fact that the table is still actively being marketed and sold, this has been an extremely negative experience. I expected quality, durability, and integrity. Instead, I'm left with a damaged table and a broken promise. I would strongly caution potential buyers to think carefully before relying on warranty assurances, particularly for high-end furniture purchases.

My designer really dropped the ball and ordered a bed that we waited almost six months for, that…read morewouldn't fit our adjustable base. The GM, Kenard, came all the way through to make the situation right. Although the bed didn't fit, their team came up with a rigged system for us -while we wait for another bed to be made.

Jennifer M. is incredible! She is so easy to work with, so kind, and has such a strong eye. She…read morewill guide you towards the best possible design solutions while incorporating your personal style and your budget. She is an artist. I cannot recommend her more!

The first time I walked in I was greeted by Pat. He was very kind, and ask if he could help us. I…read moretold him I was just looking and he stepped aside and offered to help if I needed anything. When I found what I wanted, Pat was a big help! He helped me picking out what color I wanted for the sofa, then placed my order. I had a great experience with them, until it got down to the delivery.... Jessie wasn't as helpful.... Just say! We did get out sofa the day before thanksgiving, so all is well. Thanks Pat for your help, because of you we had our first Thanksgiving in our new home. God Bless The Roberson

I popped into Bed Bath & Beyond to look for some new Christmas accents. I found battery operated '…read morelil Christmas Tree accents for my coffee table. They look great in my home and are very festive! The store was well merchandised but the merch was not plentiful. I was hoping there would be more (my husband is glad there was not ). I did walk around and look at different departments and noticed they have nice accent tables, rugs, & bathroom accessories. I would definitely go back when I am in the market for updating those items. Service was good. They left you alone to browse but were there when you needed them. 'Tis The Season for shopping so be sure to check them out soon!

My husband was flipping through the channels. I usually just tune him and the television out. I…read moredon't care about sports shows and I'd rather chew off my own arm than to watch his favorite news channel. But then I heard "the new Bed Bath & Beyond is opening in Nashville". Slam on the breaks. "Go back, go back", I yell to him from the kitchen. "Hurry up". Did I hear right? Oh my gosh! I did! BB&B is opening! In Nashville. Rejoice! It had to be divine intervention. We just happened to be driving to Nashville on grand opening day. I convinced my driver (ok, my husband) to leave early enough so we could stop on our way to the airport. It took us almost 3 hours to make the trek from Huntsville to Brentwood. We'll stop on our way home he promised. On the way home, our flight was delayed two hours. I swallowed my disappointment because I knew it was going to be 4 more, long weeks until I headed back up to Nashville. Finally, today was that day! We left extra early, I wasn't about to let construction traffic mess up another chance of going to what I once thought was my long lost favorite store. We made it. I nearly skipped into the store - quite a feat since I'm in a walking boot for a broken foot! I couldn't restrain myself - I gushed to the first employee that I ran into how truly excited I was. She looked at me like I had a third eye in the middle of my forehead. She obviously was well past the excitement that I felt this glorious day. I walked around the store, gently touching, lovingly touching the knick-knacks. The pillows. The pumpkin shaped candles. The cookware. But then that was it. My lip quivered a little when I realized that's all there was. The 50 shades of towels, the 29 types of bed pillows, the rows and rows of kitchen tools, even the 21 varieties of k-cups. Not there. No agonizing over vanilla latte or exotic chai. No 10 minutes of contemplating burgundy versus maroon. Barely any choices at all. Bed Bath and Beyond was now a mashup of a small Kirkland's and a tiny Home Goods store. I did find a toilet paper holder that I wanted. There was a big sign outside that said that they still accept Bed Bath and Beyond coupons. What they mean are those relics found under the car seat. Those with grease marks from stray French fries. The ones with the torn corners and blotches of things I'd rather not know about. What they don't mean is BB&B online coupons. The online BB&B is apparently not the same store. I left my find at the register, I just couldn't bring myself to buy something at Bed Bath & Beyond without a coupon. It was just ingrained in me. My skip was replaced by a little limp as I walked back to the car. I quietly buckle my seat belt, adjust my sunglasses and restart my Waze app. With a defeated, nearly inaudible voice, I ask, "where do you want to stop for lunch, babe?"

Found some great items for reasonable prices. The store is well organized and the staff is super…read morefriendly. This is my go to store when I'm visiting the area.

This home goods is larger than most and the people are welcoming. Location is in a very crowded…read morearea making parking difficult at times.

A really decent selection, especially for an outlet store!! We stopped in on Christmas eve right…read morebefore they closed and Lynette was fabulous, funny, and so helpful. My dad was tickled pink at the stuff she was saying. I loved that she was genuinely helpful with her recommendations and not just trying to sell the costliest items, and I also think she was just a real sweet person. We ended up buying a roasting pan, which was a fantastic discount ($210 instead of $315) , and a small 3.5qt dutch oven at 40% off. Those were holiday sales and won't last through the new year, but I'm glad we caught them anyway. I think in terms of the other stuff, it wasn't the craziest discounts ($2 off here, $3 off there type thing). But I do think that the stuff that has a deal active is usually a pretty hefty deal. Just keep in mind that they don't have all the colorways!

Paige was probably the rudest person I have ever met. She was super irritated from the moment I…read morewalked in the door. I even complemented her on her hair color (she didn't even respond or say thank you) hoping that would put her in a better mood (I really did like it) so I could ask the questions I needed to ask. Ultimately, I decided to come back later when someone else in a better mood could help me, and as I was walking out the door, she rolled her eyes. She was very cold and very bothered to have to answer my questions. I'm giving two stars because when I was in there last week to buy several pieces, the woman that helped me was incredibly kind and answered my questions with no problem. In fact, she talked me into buying two pieces that totaled over $600 that I had not planned to buy. I think your sales will be much better at this store if you can train Paige not to act like a drill sergeant when customers come in. This was a horrible experience.