Ordered 8 candles online. As soon as I picked up the box off my porch, I heard the broken glass rattling in the box. Opened the too large box to see candles broke and not individually wrapped. I had to drive 20 minutes to replace on a holiday weekend! Not happy at all! read more

Kirkland's Home - Broken unwrapped candles! - Home Decor Near Me - Fontana, California

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Right now the store as a lot of fall decorations on display and the scented aroma of cinnamon and pumpkin spice through out the store. Found a beautiful rug $299 at 30% off sale . The rug is more beautiful opened and in my house with all my furniture . The colors are not too bright , more soft and light . Colors of Navy , pale blue , creme a hint of mustard and copper . Goes perfect with my entire living color scheme . read more

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Love this store! The whole team is amazing! One employee stands out the most is Laura she goes above and beyond. What I went looking for was not on the floor so she went to the back and pulled it out for me. I always feel so welcomed when I go to this Kirklands. read more

Kirkland's Home - Home Decor Near Me - Fontana, California

Love shopping at Kirkland Fontana !! Been shopping here since it first opened. Love All the beautiful decor! The ladies are always so kind . Great me when I first walk through the door ! Always helpful and welcoming !! Especially Laura she has always gone out of her way to help!! So respectful and kind! Her knowledge on product helps make it a Great place to shop !!!Highly recommend!!! read more

Love Kirklands, this store did not have a lot of product out. The clerk, I believe her name was Laura, needs to go to customer service school. She's always mad and talking about the other employees to other team members. I know this because I shop there all the time. Most of the staff is pretty nice for the most part. I'll still be shopping at Kirklands . read more

I wanted to first say that I love shopping at this store! Mind you not, I only shop for food and when things are on sale! Kirklands gives you great deals especially when you sign up for their KClubs and you receive $$$$. This was my haul during their candle sale! Spent only $28 for 5 candles and 1 room spray = $4+ I would like to personally say Thank You to Tina for the best customer service experience ever. She always has a smile on her face, super friendly, and super super helpful. read more

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I walk in, and immediately, Laura asks, "Are you looking for something?" I immediately let her know I had a return, and she asked if I had the receipt, but I couldn't remember if I had it in my purse. She began to explain if I purchased in that store. I said no, and she immediately said well you can't return, etc.. she was very Cady, rude and bothered. I walked around but was so upset about how she approached me when I walked in that I wanted to leave. Anyway, I purchased a few items. She was snapping towards me at the register. She realized I was not going to allow her to speak towards me in that manner, so I did get strong and firm with my answers. It was my first time at this location, and I was excited about it. Now I won't be returning because of her customer service. Definitely need to be pleasant and humble Kirklands in Jurupa Valley, their staff ladies are so welcoming, friendly, and helpful. read more

Staff was nice And helpful. I went in last week and had a sleeping baby on me. They offered to help me grab items and even put some in the back counter while I continued to shop! One even offered to help me load the car. I found some great deals and will definitely be back since there's so much more I want! Lol read more

I love shopping at Kirkland's I am always able to find really nice gifts here. I like the sales as well as the discounts. read more

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I love this Kirkland's! I went for the first time after work a few weeks ago and bought the cutest decor. The staff is friendly and the store is so beautiful! Almost no stock is out of place, it's clean, and smells wonderfully. read more

I ordered something online and chose to pick it up. The website says that they do curbside pick up, but when I called the store to notify them that I was there they were very rude and annoyed that they had to bring my order out. I was in the parking spot directly in front of the front door, and waited for 30 minutes. I finally called again and the rude worker said that I needed to pull up right in front and wait in oncoming traffic in the busy shopping center. I did so, even though the spot I was parked I. First was actually much closer. Then she comes outside and tells me that she can't cross the crosswalk to my car and I needed to turn it around? It was probably again, another five steps for her. Bottom line, if your employees are going to be so ridiculous about bringing orders out, maybe you shouldn't advertise it on your website. read more

Great customer service. Mayra was very helpful and cheerful in handling my visit. I would recommend this location for shopping.

My Fave store! Always smells so good in there and staff so friendly! Great prices and items throughout the year!

Staff very rude. Not helpful at all as if you are bothering them. I will drive the extra miles to go to Eastvale.

The young lady in the store who helped me with my online return was very helpful. The individual from the customer service call center was RUDE and UNPROFESSIONAL to say the least!. I am not sure who "examined" my damaged lamp and advised customer service the lamp was not damaged. Why would I return an undamaged lamp? The lamp I received was, in fact , damaged and because someone within the organization stated it was not I did not receive a refund for the $20 I paid for shipping. A reputable company accepts the customer's word. Poor customer service for being dishonest to your customer service department. read more

I don't know how I was decorating my house without coming here and finding all the amazing accessories and pieces to put my rooms together. I first came to buy their closet scent packs but I just started shopping around for more and kept coming back for more. The workers are always a delight and are always willing to help you out if you have any questions or concerns! I'd definitely recommend their closet scents and candles if you can get some. read more

Staff is rude and not helpful at all. I would not recommend shopping at this location. I'd try another or just go to Home Goods. Never had a bad experience there. read more

Love this place! Good variety of items and when there is a sale prices are great. They also take 10% off for veterans on top of the coupons.

This store has the best customer service! They were able to quickly help me with my exchange! They were so polite and helpful! Side note, even the online customer service was AMAZING! FedEx lost my package and they quickly replaced my order. We need more businesses like this!!! read more

This place is AWESOME! It's big and they have a lot of great merchandise. The store very organized and the merchandise is displayed very nicely. It's clean easy to get around. The employees are so nice and helpful. They really make you feel welcomed. I Definitely recommend this place. read more

Largest Kirkland's I've been to, store was very organized and lots of stock. I received very good customer service here.

I was advised that this place was amazing and not too pricey for home decor... It was alright, but it was not cheap and I barely found anything I wanted. read more

The ladies here are always so helpful. Anytime you come here there's always a sale on something. Smells so good when you walk in and typically there's a coupon online somewhere for additional $$ off your purchase. Don't forget to download the app for even more savings. read more

I just love this store I am so happy they finally have one out here.. I could go crazy shopping here.. If anyone knows kirklands it's worth shopping here. Make sure to sign up on there website for discounts. Especially since Christmas is around the corner great gifts to buy.. Today i came in to check in out and didn't buy anything as it was on my way to the gym. Can not wait for this weekend to shop here some more.. read more

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This is just a fun store. Love this location! It's so much bigger than the Victoria Gardens one. There is more room to walk around and they seem to have a pretty large stock of items. I love the candles here. They are so much better than the Yankee Candles. Aside from that, they have a wide variety of home decor. You have to go often though because the products don't stick around too long. A lot of their items are seasonal, If you love it, get it. It may not be there when you go back. read more

The customer service at this particular location is stellar. It reminds me of old school customer service charm and dedication from the employees. Susan's was incredibly helpful and even went as far as ordering a desired item from another store because it wasn't available at this one. She was exceptional! We will definitely be back to do more shopping. Thank you read more

I love the new farmhouse/rustic decor there's an employee named Denise offers the best customer service and is very helpful in finding decorating ideas for your home read more

Love this place they have really cute home decor. I love how it smells. I can get stuff any season occasion. Best of all when the season ends a lot of stuff go down in price and I like to buy and save for next year. read more

First off I don't know why I never went in this store, honestly it looks so nice I thought it was pricey. Both my fiance and I came 1 time and with in the last year, fell in love so about 10 more times we came in. So of coarse for Christmas presents I came to get my amazing prices and kamisha politely asked a customer she was answering a question for said I'm on the register let me ring her (me) up real quick. And with her amazing attitude came right over and told me about there app that I immediately down loaded and saved another $6 . I'm serious I really love this specific store! I havnt been to a different one. Great prices!!! read more

I'm a designer and ordered two large orders from their online store. I received a vase in one order that arrived broken. I was expecting push back and a headache to either return or get a refund. The exchange was a breeze and all of the gals here were understanding, went out of their way to solve the issue, and were AMAZING! Sad to say it's very rare to get customer service these days of this caliber but I'm sold as a permanent customer and will continue to seek them out for future projects. read more

Love the store and most of the time the service is great. Only note would be that I wish the staff knew what they had in stock there on their sales floor. Usually when I go in I am looking for a particular item. This last time it was a coat rack and even though the lady was super nice, it didn't help that she couldn't help me because she didn't know what her own store carried. read more

So I totally love Kirklands! Such cute stuff and I especially love this kirklands because of the amazing customer service I experienced today. I was getting some gifts for Mother's Day and I really was having a hard time finding something. so I started chatting with the girl who works there (I wish I would have gotten her name) but she was very helpful, she was trying to help me figure out what my mom likes and getting ideas for me. I actually left to go to target to get a basket for the items I got and came back to kirklands and her supervisor helped me wrap it all up and put a bow on it. Lol so sweet and they totally didn't have to help me! It's those small helpful actions that goes a long way and I will remember. So Thank you ladies. Your awesome and I will be back! read more

My family and I basically live here. The staff is great, very helpful and attentive. This is the largest Kirkland's in the Inland empire.

Kirkland's is spectacular they have everything you need for your home, the customer service is outstanding and there's always coupons to use so you could save money, and the prices are very reasonable. read more

The staff here is amazing. They are always available to help and are friendly during checkout. There's always good deals too. I really like buying their candles and scented packets (good as car deodorants). read more

Love to explore new decor. Christmas and Thanksgiving right around the corner. AWESOME October decor for Fall and Halloween. Plus a whole lot more. read more

Everyone at this location is so happy and helpful that I drive farther from my home just to go to this location. So many nice things at this store and stellar employees. read more

Just visited this location a few days ago and have to say once again great employee service, so friendly! And different products that i totally loved! Bought some sconces i really love, totally going back! read more

Products nice but customer service sucks! Left hanging on phone only two clerks for whole store really !!!!

Customer service was horrible. Store clerked made eye contact twice with us and did not acknowledge us while we were waiting to be rung up at the register. At least have some customer skills and say I'll be with you in a minute if they are busy. Will not be going back to this store. read more