BEWARE!
This is a…read morelong story, but I feel like it's important for prospective future customers. The short version: Nick is shady, he keeps you running around in circles putting off delivery, delivers the wrong piano, and then avoids paying you the money you are owed if you sell on consignment with him!
The details:
I purchased my beautiful satin black Baldwin model M from Nick back in I think 2015 or 2016, the purchase was smooth, and I appreciated the quick delivery and the tuning that came with it. If I were only reviewing on this, I'd have given a much higher rating.
Fast forward to 2022:
I approached Pianoman because I was in a situation where I could no longer keep my piano, we agreed that he would take my piano and place it on consignment, and I would receive $5,000 within 10 days of its sale. This sounded fine to me but then started the problems! This agreement was made on 5/27/2022, Nick knew I was on a time crunch since I was doing this because I was moving....8 emails (with few responses from Nick), and nearly 4 months later on July 9th, 2022 they FINALLY came to get my piano for consignment.
I check in via email regularly (once every month or so) to see if the piano has sold yet, every time the response is the same, something along the lines of "not yet, we will let you know when it does"
Getting my piano back:
after about 6-7 months of no sale, I was in a position to take my piano back again, I message Nick again on 3/17/23 to confirm that it still hasn't sold and to arrange delivery, and he agreed to send it back. 2 1/2 months and 52 emails back and forth (where he kept promising delivery and then pushing me back week by week) later they finally call to tell me my piano will be delivered that same day (4/24/23). Great! The truck arrives, they uncover the piano... It isn't my piano!!! They send me a gloss black Baldwin Model R, mine was a satin black Baldwin Model M. I refuse delivery and instantly messaged Nick. He tells me they need to work out what happened since they are in the process of moving stores (no excuse for delivering the wrong piano)
The excuse:
A week or so passes and he finally tells me that the mix-up was because he had SOLD MY PIANO MONTHS AGO! And somehow "didn't realize it" (really? I doubt that).
Now he tries pushing off paying me:
He then tells me he will send me the $5,000 he owes me the next week or I could take that same value off the sale price of a new piano. I agree to the $5,000 (though the agreement was for the $5,000 to be sent to me within 10 days of sale, which clearly didn't happen since the piano was sold months prior without my knowledge... I should have demanded interest in addition to the $5,000 for holding my money for so long). He promises I will receive my payment by 5/2/23...Well, surprise surprise, the day he promises to send the money comes and goes and I still don't have the 5 grand. I email to see what was up and he tries to push it back another few days because "he is moving the store and his computer is down"... Not my problem, he knew when the money was expected (after all, it was the date HE promised) and this has now been a 9-month goose chase with him.
Finally, on 5/5/23 he sends the money he owed me, but he waited until so late in the day to work out the transaction and banking that it nearly was pushed back again.